- •Business Letter
- •Contents
- •Предисловие
- •Standard Features of the Business Letter
- •1.FLANAGAN’S DEPARTMENT STORE
- •Smallcrown Ltd
- •Arrangement Styles
- •[Blocked Letter Style]
- •16 Bellview Road
- •The Manager
- •[Modified Block Letter Style]
- •MARLBOROUGH HOTEL
- •5 March 200…
- •16 Bellview Road
- •Style and Tone
- •INQUIRIES
- •Important Language to Remember
- •Opening the letter
- •Main message
- •Closing the letter
- •An example letter
- •2520 Visita Avenue
- •Olympia, WA 98501
- •REPLIES to INQUIRIES
- •Opening the letter
- •Main message
- •Closing the letter
- •Emma Beckley
- •RESERVATIONS and REPLIES to them
- •London W25
- •The Manager
- •Oak Ridge
- •R.W.Winfield
- •Skyways Holidays
- •Mrs Pinotti
- •Confirmations
- •Offering alternatives
- •HANDLING COMPLAINTS
- •Complaints
- •Outline
- •1.Identify the reason you’re writing. Avoid leaping into the details of the problem in the first sentence.
- •15 Cedars Road
- •14 West Brampton Road
- •21 October 200…
- •The Manager
- •Writing Curriculum Vitae and Covering Letters
- •DO NOT include personal information such as age, sex, marital status, race, ethnic background and religion. Do not attach a photograph.
- •Street address
- •Employment History
- •Educational History
- •CURRICULUM VITAE
- •Education
- •COVER LETTERS
- •Further reading
9
Arrangement Styles
There are three recognized ways of handling the arrangement of a business letter’s elements on the page. You can choose any of the three. Block format is easy to learn and easy to arrange. It is widely used for both business and personal letters. In block format all lines of a letter begin at the left margin. Single spacing is used for the body of the letter within paragraphs and double spacing is used between paragraphs. In the Modified Block format heading, complimentary close, name, and signature should end near or at the right margin. Indented format is simply modified block format plus indentions (5-10 spaces) for the first lines of paragraphs.
[Blocked Letter Style]
16 Bellview Road
Strechley
West Yorkshire
JX2 6HG
3 March 200…
The Manager
Marlborough Hotel
Newton-on-Sea
Devon
CN31 4DX
Dear Sir:
I have seen your advertisement in the Where to Stay Guide and would be grateful if you would send me more information about hotel, including room rates from July this year.
I look forward to hearing from you.
Yours faithfully,
J.D. Donald