англ яз для делового общения
.pdf– The first branch opened in 1971.
2.where / first branch / open ?
3.when / Howard Schultz / join ?
4.what / Schultz / visit / 1983 ?
5.why / he / decide / copy / idea / coffee bars ?
6.what / Schultz / start / 1985 ?
7.what / coffee bars / serve ?
8.where / Starbucks branches / open / 1987 ?
8.Complete the gaps with was, were, wasn’t or weren’t.
1.I had lunch in Italian restaurant and the food ______ excellent.
2.I _______ in Paris in June and the weather ______ wonderful.
3.Where _______ you yesterday? There _______ a meeting in the morning and you ______
there.
4.There ______ only three of us at the conference, so it ______ a great success I’m afraid.
5.John ______ at work yesterday because he ______ ill.
6.Ronald Reagan ______ an actor before he became a politician.
7.Margaret Thatcher and John Major ______ both prime ministers of Britain.
8.Henry Ford ______ English, he ______ American.
9.IBM ______ the first company to produce a PC.
9.Write the negative of these sentences.
1. I received your e-mail.
Model: I didn’t receive your e-mail.
2.The story about new restaurant appeared in The Times.
3.The plane arrived on time.
4.She answered all the questions.
5.He played golf with Mr Evans on Saturday.
6.We ordered ice-cream for the desert.
7.The manager visited Milan on a business trip.
8.The branch of Starbucks in Madrid opened in 1986.
9.We changed the name of the company two years ago.
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10. Complete the gaps in the conversations using the phrases.
1) no problem, have a reservation, that table
A. Good afternoon, sir.
В. Good afternoon. I ___________in the name of Criff. A. Ah yes, Mr Criff. That’s right. Is this table okay?
В. I’m sorry. I know our reservation is for a table for two, but now there are three of us. Is
__________ free?
A. Just one moment. Yes, __________. Can I take your coats?
В. Thank you.
A. This way, gentlemen.
2)local speciality, what you want, order you, what’s this
(squid – кальмар)
A. Can I __________ some squid?
В. Squid? That sounds, er... interesting.
A. Yes, it’s our _________. It comes in a black sauce made from the squid’s ink.
В. Does it? Oh, __________ ?
A. Beef Meonoise? That’s just a steak.
В. Can I have that?
A. Of course, if that’s __________.
3) good here, don’t eat meat, it’s cooked, want to eat
A. What do you __________? They do an excellent steak here.
В. Er... I’m afraid there’s a problem. I __________. I’m a vegetarian. A. Are you? Oh, I’m sorry. Would you like to go somewhere else?
В. No problem. I eat fish.
A. Right, well, the fish is __________ as well. Try this, __________
in white wine.
В. It sounds delicious.
4) I can’t eat it, have a salad, a nice place
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A. This is one of my favourite restaurants.
В. Yes, it’s __________ . A. Their speciality is fish.
В. Fish?
A. Yes, they do it really well.
В. Oh dear. I’m afraid I’m allergic to fish. __________ . A. Ah... I’m sorry.
В. No, don’t worry. I can __________ or something.
5) a bottle of wine, for yourself, something to drink
A. Right, that’s the food. What about __________?
В. Just water for me, please.
A. Oh, come on. We can have a __________ to celebrate.
В. No, really. Order some __________. I don’t drink alcohol, you see. A. Oh, right. Waiter, a bottle of water and a beer for me.
6) something else, don’t worry, a bit tough
A. Mine is delicious. How’s yours?
В. Well, actually the steak is __________ . A. Is it? Oh no. We can order __________ .
В. __________ . The salad’s good. A. Are you sure?
В. Yes, no problem.
11. Complete the sentences with do, does, did.
1.… you prefer meat or fish?
2.… she work in a restaurant two years ago?
3.Why … you come home so late yesterday?
4.How often … your manager make presentations?
5.How many e-mails … you get a day?
6.What … your children usually have for breakfast?
7.…you spend your holiday at the seaside last year?
8.Who … you have business lunch last Friday with?
9.… your husband travel abroad in his work?
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10. When … you buy your car?
UNIT 7
SURFING THE NET
1. It is possible to do many things with a computer, but what can you do with yours? Tick any of the following tasks which you can do. What other things can you do?
a.write documents
b.send and receive e-mails
c.design webpages
d.make telephone calls
e.scan documents
f.make changes to photographs
g.edit videos
h.download films
i.listen to music
j.watch television
k.do the shopping
l.access your bank account
m.create financial documents
2. Match the words on the left with the definitions on the right.
a. download |
1. computer programs |
b. file-sharing |
2. the physical and electronic part of a computer |
c. hardware |
3. exchange one thing for another |
d. swap |
4. transfer a file using the Internet |
e. software |
5. allowing other people to copy files from your |
|
computer (usually music, films or programs) |
3. Answer the questions and then read the article to see if you are right.
True or false?
It’s possible:
a.to get free copies of songs from the Internet
b.to go to prison for sharing your collection of music
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c.to stop people exchanging computer files regularly
d.to create your own collections of songs on a CD
e.to stop piracy by selling CDs for less money
PIRACY ON THE NET
The Recording Industry Association of America (the RIAA) now makes legal action against people in the USA who swap music over the Internet. ‘Net pirates’ use their computers and special software like Kazaa to exchange music and films over the Internet. This is illegal and the RIAA says that this ‘file-sharing’ costs the music industry millions of dollars every year. People can download music without paying so they don’t buy CDs in the shops.
The policy of the RIAA means that in the USA you can go to prison for offering music illegally on the Internet, but some experts think that you can’t stop file-sharing. In a report for the US Association for Computing Machinery, four Microsoft scientists say that the systems for exchanging music like Kazaa, E-donkey or WinMX are here to stay. They say that trying to stop people using them is a waist of time and money.
The other problem for the music industry is that the hardware for making copies of CDs is very cheap. People can now make copies of CDs very easily and they can also create CDs with their own selections of favourite music, then share them with their friends. Systems to prevent copying often don’t work. In the end, perhaps the only way record companies can complete is by making music easy to obtain and cheap to buy.
4. Make sentences using “you can” and “you can’t”.
1.play computer games / at work
2.learn a language / without studying
3.swap music / over the Internet
4.leave your car / in the office car park
5.send personal e-mails / at work
6.use Internet / to book a flight
7.say what you think / to your boss
8.work / 18 hours a day
5. Complete the gaps with do, does, did, have, has, was, were or can.
1._____ you help me with this file?
2.My new car _____ got air conditioning, thank goodness!
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3._____ it rain a lot where you live?
4.What time _____ you finish yesterday?
5.How many days holiday _____ you have in your company?
6._____ your business trip to Germany last weekend successful?
7.Where _____ they when the customers arrive?
8._____ you got the time?
6.Complete the sentences with prepositions.
1.Did you come _____ the office _____ time?
2.Ask each other questions _____ the story.
3.He had a problem _____ the car _____ his way _____ work.
4.We don’t work _____ Friday afternoon.
5.She bought new furniture _____ her new office.
6._____ the meeting we went out for a meal.
7.David went _____ Spain _____ March.
8.When did you last go _____ holiday?
7.Match the words on the left with their definitions on the right.
a. hacker |
1. an error |
b. fugitive |
2. limits on what you can do |
c. mistake |
3. tell someone he/she can’t do something |
d. prohibit |
4. a person wanted by the police |
e. restrictions |
5. a person who hacks |
8. Read the text. |
|
|
THE MOST FAMOUS HACKER IN HISTORY |
According to Guinness Book of Records, Kevin Mitnick is the most famous computer hacker in the world. He was once on the FBI’s ‘Most Wanted’ list of dangerous criminals, and was also the inspiration of Hollywood film. Here is the story of his life.
His parents divorced when he was three but he says his childhood was happy. He lived with his mother in the suburbs of Los Angeles. He was a genius with electronic devices and computers soon attracted his attention. By the age of seventeen he was an expert in telephone and computer systems, but there was a criminal side to his interests. In 1981 the police arrested him for stealing computer manuals from the Pacific Bell telephone company. This was only the first of many problems with the authorities.
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9. Answer the questions.
1.Who is Kevin Mitnick?
2.Why is he famous?
3.What kind of child and teenager was he?
4.Did he live with his father?
5.What does he say about his childhood?
6.Where did he live?
7.Why did the police arrest him in 1981?
10. Complete the gaps in the text using the verbs in the past form.
order |
hack |
continue |
appear |
escape |
Mitnick’s name first _______ in the papers in 1982 when he _______ into the North American Defence Command. Over the next ten years he was often in trouble with the law, but _______ his activities. In 1992, he hacked into the company Pacific Bell and the federal government _______ his arrest. He _______ from the police, but from that moment he was a fugitive.
help |
estimate |
hack |
use |
During his time on the run he _______ the name ‘Condor’, the Robert Redford character in the film “Three days of the Condor”. He _______ into computers in Motorola, Nokia Mobile Phones, Sun Microsystems and other companies. Some reports _______ the damage to be over 80 million dollars. His big mistake was hacking into the home computer of a Japanese computer expert, Tsutomu Shimomura. Shimomura was very angry and _______ the FBI to catch Mitnick. Mitnick was in prison for five years.
travel |
last |
prohibit |
work |
On his release, in 2000, the judge _______ him from using computers. He _______ round the world giving lectures on computer security. He also _______ for Newsweek, CNN and Fox. The restrictions on using computers _______ until January 20, 2003. Nowadays he has a business consultancy called ‘Defensive Thinking’ and speaks at conferences organized by the BSA (Business Software Alliance) dedicated to the fight against software piracy.
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11. Read the sentences about Kevin Mitnick and say if they are true or false. Correct
the sentences.
1.His parents divorced when he was 16.
2.He is the most famous computer hacker.
3.He used the name ‘Robert Redford’.
4.He hacked into Shimomura’s telephone system.
5.Shimomura was a Japanese computer expert.
6.Shimomura decided to help the CIA.
7.The judge prohibited Kevin from using mobile phones.
8.He worked for The Economist.
9.He has a business consultancy.
UNIT 8
TRAVEL FOR BUSINESS
1. Read the text.
WHAT TO WEAR WHEN YOU TRAVEL FOR BUSINESS
Business travel is a great way to build your career but can be a real challenge when it comes to packing. If you go somewhere new on a business trip, the first question is what to wear.
Of course you want to make a good impression, particularly if you have a meeting with a new client or you want to close a big deal. On the other hand, you also want to ‘fit in’ with the locals without packing your entire clothing collection. So how do you do it?
First of all, find out about the weather at your destination. Log on to www.weather.com and type in the city name or the place you intend to visit. It gives a tenday weather forecast and gives you a good idea of what to expect.
The next step is to ask about the dress code. Remember that dress code can change a lot from city to city and region to region. Always ask before you go because if you get it wrong, it can have disastrous consequences. This is particularly true in international business travel. Get as much information as possible. If your hostess invites you to dinner at La Maison de Snob and tells you the dress is ‘casual’, find out exactly what casual means to her. Shorts and flip flops? A skirt and blouse? What?
2. Find words and phrases in the text which mean the same as the following:
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a.to make progress in your working life
b.a journey related to your work
c.to use a computer to connect to
d.results
e.informal
f.the place you travel to
g.asks you to come
h.a prediction about the weather
i.rules about what to wear
3. Complete the questions with “how much” or “how many”.
1._______ trains are there to Basle every day?
2._______ shirts do you take when you go away for a week?
3._______ time have you got at the moment?
4._______ people do you work with?
5._______ work do you do at the weekend?
6._______ coffee do you have each day?
4. Number the lines of the dialogue in the correct order.
COMPLAINING 1. Reception. Can I help you?
___ It’s my television. It doesn’t work.
___ Thank you. I’ll wait then.
___ That’s OK. Goodbye.
___ Goodbye.
___ It won’t be long. I’m really sorry about this.
___ Oh dear. I’m sorry to hear that. What’s the matter?
___ Yes, I’m afraid I have a small problem.
___ Right, I see. I’ll ask someone to come up straight away.
5. Work with a partner. Practise having similar conversations using the prompts.
a.bedside light / not work
b.one of the towels / dirty
c.next door room / very noisy
d.shower / not water
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e.air conditioning / broken
f.window / not close properly
g.heating / too hot
h.data connection / plug broken
i.bathroom / door locked
6. Read the conversation.
A:Hi, Jeff. Where were you last week?
B:Oh hello, John. I was away.
A:Really? Where did you go?
B:I went to Germany.
A:Oh yes, how did you travel?
B:I flew to Frankfurt. Lufthansa is very good. And then I hired a car.
A:How long were you there?
B:Five days.
A:So when did you get back?
B:On Saturday.
A:Right. Did you have a lot of meetings?
B:Yes, there was a lot to do. I was very busy actually.
A:Did you enjoy it?
B:Well, it was okay. It was a bit tiring.
A:But was it successful?
B:Yes, it was. It all went very well.
A:Who did you see there?
B:Oh, I visited clients in Berlin, Hamburg, Munich, all over the country really.
A:You did a lot of driving then.
B:Yes, I did.
A:Did anything interesting happen?
B:No, not really. Oh, I know. Someone thought I was Chuck Norris.
A:Chuck Norris! You don’t look much like him.
B:I know, but there you go.
A:Perhaps you do look a bit like him. Anyway, see you around. Bye for now.
B:Bye.
7.Answer the questions.
1.Where did Jeff go?
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