1. Netiquette

1. Don’t type everything in capitals. (People may think you are shouting).

2. Limit the length to 65-70 characters.

3. Think carefully about what you write – it is a written record, not a telephone call!

4. Don’t waste bandwidth – what you write should be to-the-point.

5. Warn the recipient if you want to attach a large file.

6. Write descriptive subjects lines so the receiver knows what to expect.

7. When replying, don’t quote back the whole message – delete the excess.

8. When forwarding a message, put any comments you have on the top.

9. Don’t overuse acronyms, smileys or Internet expressions – not everyone will know what you are talking about.

10. Use a spell checker or be sure of your spelling.

11. Read through your e-mail before sending it – it may be informal but you still have to be clear and concise.

2. Find the definitions for the words in the box.

control panel – network – hyperlink – web browser – offline – operating system – download – applet – search engine – web site – book marking – online – message board – mailing list – newsgroup – chat site

a). A type of software that enables your computer to load and display pages in a web site.

b). A special web site that enables conversation between people on the same site at the same time.

c). Working on a computer without a “live” connection to the Internet.

d). A set of tools to look up system features and change the setting.

e). A service that collects messages and broadcasts them to a specific group of people by e-mail.

f). An easy way to find page you liked again.

g). An Internet discussion group about a particular topic.

h). A word or a graphic which, when licked with a mouse, pens up a new Web page or pert of the same page.

i). A special kind of Web site used to search for a topic.

j). A small program in your Web browser to provide interactive or animated content.

k). The software which manages the software.

l). Working on a computer that currently has a “live” connection to the Internet.

m) A collection of pages with text, pictures, moving images and sound to describe an organization/ service etc.

n). A page on a Web site use to display a topic or a question to which anyone can respond.

o). Put information/ a program from the Internet onto your computer.

p). Computers joined together by cables and software.

3. Rewrite the following extracts from business letters as e-mails using the words and expressions in the box.

Sorry about … Bad news: … Could you do me a favour and …? Got your message on … Sorry, but I can’t make … Best wishes Good news from Shall I…? If you have any questions, let me know. Following … About … Are we still OK for …? I’m sending you … as an attachment. Thanks. Speak to you soon. Please … See you …

Dear Mr Brown, Thank you for your letter of June 17th. Unfortunately, I shall be unable to attend the meeting on the 25th. I would appreciate it if you could send me a copy of the minutes. Yours sincerely, Tom Grant

I regret to inform you that the board turned down your proposal. I would like to apologize for not getting back to you sooner on this, but I’ve been in London all week.

I am writing to confirm our appointment on October 8th. My flight gets in about 11 a m. With regard to my presentation on the 9th, could you make the necessary arrangements? I enclose the list of the equipment I will need. I look forward to meeting you next week. Sylvia Wright

Further to our telephone conversation this morning, I would be grateful if you could send me a full description of the problem and I will pass t on to our technical department. Thank you for taking the time to do this. If I can be of any further assistance, please do contact me again. I look forward to hearing from you.

4. Make the massage below simpler and clearer by deleting as many unnecessary words as possible without changing the meaning.

From: Brian Huxbury brian_huxbury@megabook.com

Date: Monday, July 7, 2008 10.50

To: Otto Nugen ottonugen@bergman.com

Cc: Jonas Kamprad

Subject: Fact finding trip to B&C (France)

Dear Mr Nugen,

On behalf of myself and my colleague, Karen Sharpe, may I take this opportunity to thank you and your team once again for your kind hospitality during our brief stay in Paris. Karen and I both felt that the two-hour meeting we had with you at your headquarters last week was, no doubt, a great success, and we very much look forward to discussing our ideas with you in much more detail than we were able in that extremely short but highly productive meeting.

I am sure you will be pleased to know that I passed on your valuable comments to our Managing Director, Diane Lee, and she assures me that she will certainly be in contact with you over the next couple of weeks or so. In the meantime, let me just say that it was a very great pleasure meeting you, your managers and enthusiastic staff and exploring the possibilities of some kind of a joint venture between us in the not too distant future.

With my very best wishes,

Brian Huxbury, Senior Product Manager, Thermoflex (UK)