Контрольные вопросы

1. Каковы различия в оформлении реквизитов в письме внутри России согласно ГОСТ Р 6.30-2003 и в международном письме согласно стандартам ИСО?

2. Какие существуют реквизиты международного письма? Расскажите о правилах их оформления и расположения на бланке письма.

3. В чем состоят основные рекомендации по составлению текстов международных писем?

4. Какие реквизиты входят в формуляр-образец служебного письма?

5. Как располагаются реквизиты на бланках служебных писем? Назовите реквизиты на бланке.

6. Какой вид служебного письма имеет реквизит «отметка о наличии приложения» и как он оформляется?

7. Как оформляются реквизиты: «адресат» и «адрес»?

8. Кто может быть автором письма?

9. Кто подписывает письмо? В каких случаях на письме ставятся две подписи?

10. Все ли служебные письма перед текстом имеют заголовок?

11. Для каких целей в служебных письмах оформляется реквизит «отметка об исполнителе»? Каким образом он оформляется?

12. Как оформляются совместные письма организаций?

13. Какова структура письма-запроса, письма-просьбы, письма-ответа, сопроводительного письма?

Practice

Exercise I. Write the date of the event in full, then in figures in American

(USA) and British (UK) style, as in the example.

Valentine’s Day 14 February GB 14/2 USA 2/14

Christmas Day _____ _____ _____

New Year’s Day _____ _____ _____

Hallowe’en _____ _____ ______

Victory Day _____ _____ _____

Your birthday _____ _____ _____

Exercise II. Put these dates into chronological order.

11/09/99 (UK)

11/23/89 (USA)

September 22nd 1998

Twenty first of September nineteen ninety-eight

09/08/00 (USA)

Christmas Day 2000

21/12/99 (UK)

23 September 1999

01/01/01

10/10/10

Exercise III. Put parts of the letter into correct order.

1) We thank you for the letter dated the 29th September and are pleased to send

you our latest catalogue and the current price list. We shall send you a special

offer as soon as we have your exact requirements.

2) George Finchley& Sons

68 Bond Street, London

4 October 2003

3) Yours faithfully,

_____________

Sally Blinton

Sales Manager

4) Dear Sirs

5) Messrs Dickson and King,

9 Newgate Street, London

Exercise IV. Write the address in the proper order using the following words:

England Essex CM20 2JE Harlow 25 Regent Street

Exercise V. Write the letter in the proper order using the following words:

1) your ref: MN/LG/100

2) Dear Sirs

3) Compac Systems

96 Rosewell Drive,

Southtown, S03 48T

Tel:0927-423845

Telex:69364

4) Subject: results of the market research

5) our ref: AE/KR/101

6) Softchain Ltd

Foss House

Brigham Street

Liverpool

L 13 4AT

7) 14 November 2010

8) Encl: a copy of the report

9) cc F. Henley, Sales Manager

10) Further to our letter of 5 November, we write to advise you of the results of

the market research.

The findings of the report, a copy of which we enclose herewith, are

favourable and clearly indicate the requirement in your product.

As to your request regarding further discounts, we regret, that at present we

are unable to offer you more favourable terms.

11) Alice Everett

Marketing Manager

12) Yours faithfully

Alice Everett

Exercise VI. Rewrite the letter using the following verbs

1. have not arrived 5. found 9. was torn

2. have contacted 6. received 10. were damaged

3. have not had 7. showed

4. have informed 8. unpacked

C. R. Mendez S. A. Avda. dei Ejercito 83 E-48015 Bilbao The Sales Manager 15 October 20... Seymore Furniture Ltd. Tib Steet Maidenhead Berks. SL6 5DS Dear Mr. Harrison, I am writing to complain about a shipment of office furniture we ___ yesterday against our invoice no. G 3190/1. The crates _____ on the outside, and looked as if they had been roughly handled. When we ____ them, we ____ that some of the chair legs were bent and rusty, and the fabric on the seating ____ or ____ signs of wear. Two further crates from the consignment _____ yet, so we ____ the opportunity of inspecting them. I ____ the shipping company that we cannot accept this consignment from you, and they ____ your insurers. As we will be unable to retail this consignment in our stores, we are returning the shipment to you carriage forward, and we shall expect a full refund. Yours sincerely, C. R. Mendez Managing Director

Exercise VII. Put the following phrases of the letter into correct order:

Dear Sirs,

1) We thank you for your letter and

2) As to the price

3) We are sending our

4) are pleased to give you all the particulars

5) that the prices for these goods are going up

6) samples by separate mail.

7) concerning the purchase of Chipboard from us.

8) we cannot agree with you that it is high.

9) on the world market and

10) However, as we hope to establish

11) a 5 percent discount.

12) goods are of superior quality

13) Yours truly...

14) close business relations with you we could grant you

15) in our General Terms and Conditions.

16) All other terms are stated

Exercise VIII. Make written translation of this letter into Russian

Dear Sirs Thank you for your letter giving us details of the products we enquired about. The main item we are interested in is the kitchen unit listed in the catalogue under the heading CM214. Please let us know what your terms of trade are. Could you also tell us if you are able to offer discounts on the price for a large order? We would also be grateful for samples of all materials used in the manufacture of your units. I am looking forward to your reply. Yours faithfully Jack Simon

Exercise IX. Find and correct mistakes in the form of the given letter

Super Toys Ltd Chattisfield Road, NEWTON NE 12 OLD Tel №C 2567 591048 Fax No: 2567 6541987 10 September 1999 CONFIDENTAL Mrs P Snowe The Ridings NEWTOWN NE14 6TY Dear Mrs Snowe APPOINTMENT OF JUNIOR PERSONNEL OFFICER Further to our telерhone conversation yesterday, I am delighted to confirm your appointment as Junior Personnel Officer, commencing on 1 October 1999. You will find enclosed two copies of Contract of Employment. Please sign and return one copy to us as soon as possible. Once I have received your signed Contract, an appointment will be made for you to have a medical, and I will telephone you arrange a day for this. Your hours of work will be from 0900 hrs. Monday to Friday with one hour for lunch. Holiday entitlement is 4 weeks each year. You will serve a probationary period of three mounts, during which time your salary will be J9.000 per annum. After satisfactory completion of the probationary period your salary will rise to J10,000 per annum. One month's notice is required if you wish to leave the company. I look toward to welcoming you to Super Toys and hope that you will be very happy with us. Yours sincerely Angle Young (Ms) PERSONNEL MANAGER Enс

Exercise X. Write a reply of the firm Super Toys Ltd (address: Chattisfield Road, Newton 12 OLD, tel.: 2567 591048) to Mrs. P. Ferraro, who lives in Madrid and who is interested in purchasing of a new toy “Tiloty bear”. The letter gives terms of payment and is signed by Chris Masters. Date -15 March 2005