Dialogue 1.
Shop assistant: Hello, ………………?
Customer: Hello, yes please. ……. a dress to wear at my birthday party .
Shop assistant: What colour …….?
Customer: I like pink or red.
Shop assistant: And …. are you?
Customer: I’m …. .
Shop assistant: OK. In your size we have these three models.
Customer: Oh, they are very beautiful!
Shop assistant: Do you want to … them ….?
Customer: Yes, please. Where are the ….. ?
Shop assistant: They are just over there.
Customer: Ok, thanks.
Shop assistant: Do they suit you?
Customer: Yes, I choose this one. ….. is it?
Shop assistant: It is 50 euros.
Customer: Ok. Have you got anything cheaper?
Shop assistant: Yes, of course. This dress is very similar but it costs only 35 euros.
Customer: Much better. Ok, I’ll take it.
Shop assistant: Ok, come with me, please. How do you prefer to pay?
Customer: No, I'll pay with cash. Here it is.
Shop assistant: Thank you. Here’s your …...
Customer: Thank you. Good bye.
Shop assistant: Good bye.
Dialogue 2.
Florist: Hi. … you?
Customer: Yeah. Um. You see, I … some flowers for my wife, it’s our wedding anniversary, you know.
Florist: Sure. What flowers does your wife like?
Customer: Well, uh, she likes daisies but on this occasion I'd like to get a dozen roses with some greenery for her.
Florist: Of course, sir. We’ve got pink roses with tiny carnations among them, also, there are some red roses and … .
Customer: Well, I … red ones. A dozen red roses and … can I have a small card attached, please?
Florist: Yes, certainly. … you a few balloons?
Customer: No, thank you, the bouquet … . How much is it?
Florist: That’s 30 … .
Customer: Thank you very much, you … to me.
Dialogue 3.
Butcher: Good morning, Mrs Greenhouse.
Mrs Greenhouse: Good morning, Mr Brandon. I … some pork chops for the children’s lunch.
Butcher: Chump chops or shoulder chops, Mrs Greenhouse?
Mrs Greenhouse: I’ll have four shoulder chops, and I want a small chicken.
Butcher:Would you like to choose a chicken?
Mrs Greenhouse:… is cheaper?
Butcher: This one’s the cheapest. It’s a delicious chicken.
Mrs Greenhouse:… Is all that ? I haven’t got … . Can I pay …?
Butcher: Of course, Mrs Greenhouse.
Step 2. Discuss with your partner where the people are and why they are there.
Step 3. Make up a dialogue with your partner:
You are in a pharmacy. You need an aspirin/painkilling pills/a bottle of mineral water.
You are in a shoe shop. You need a pair of high heels/walking boots/a shoe polishing cream.
You are in a clothes shop. You need a T-shirt/a sundress/a pair of jeans.
You are at an electrical appliance shop and want to buy a tablet/a phone for your granny.
You are at a flea market. You want some rarity postcards/tableware/some old books/kitchen utensils.
Use the following key phrases:
Can I help you? May I help you? Are you looking for something special? What size are you? It’s on sale. It’s only 100. Would you like to try it on? The fitting rooms are over there. Does it fit you well? Do you pay by card or in cash? Thank you for the purchase! It comes with a year guarantee. It comes with a manufacturer’s warranty. You can get a refund if you keep the receipt safe, and bring it back within 2 weeks. Do you have a loyalty card? Would you like a bag? Enter your pin, please. Sorry, we don’t have any in stock. Would you like it to be wrapped? |
Yes please. I’m looking for … . I need … . I’m a small/medium/large size. Where are the fitting rooms? It doesn’t fit me. I need a smaller/ larger size. How much is it? How much are they? Can I have …, please? I pay by card/I pay (in) cash. Do you have a refund policy? Thank you, I’m just looking around Is this in the sale? Does it come with a warranty? Do you have this in another colour? Have you got anything cheaper? Do you know where else I could try? That’s not exactly I’m looking for. It’s too tight/ too loose. It’s too long/ too short. Can you wrap it for me? |
Activity 5. Money often costs too much (Ralf Waldo).
Step 1. Look at the words and match them with their definitions:
borrow |
Automated Teller Machine; cash dispenser |
refund |
Piece of paper money. |
ATM |
Digital currency which allows payments to be sent from one party to another without going through a financial institution. |
bitcoin |
Obtain money which must be returned. |
banknote |
Have no money. |
receipt |
Amount of money available or needed for a specific use. |
tip |
Coins or bank notes (not cheques); actual money paid, not credit. |
withdraw |
Act of buying |
owe |
A person dealing with cash transactions in a bank, shop, etc. |
petty cash |
Written order to a pay the stated amount from one's account. |
loan |
A piece of metal used as money. |
lend |
The money used in a country. |
invest |
Money owed by one person to another. |
donate |
Sum or money payable as a first instalment on a purchase; Money placed in an account in a bank. |
deposit |
Give money, especially to charity; make a donation. |
cashier |
The rate at which one currency can be exchanged for another. |
cheque |
Payment made to a professional person (doctor, lawyer, etc.). |
coin |
Money paid for borrowing or investing money. |
exchange rate |
Put money into a business, property, etc. in order to earn interest or profit. |
swipe |
Move a card containing information stored on a magnetic strip through a device that reads this information |
fee |
Give or allow the use of money which must be returned, usually with interest. |
budget |
Sum of money to be returned with interest. |
broke |
Be in debt to someone; to owe money to somebody. |
cash |
Small amount of cash available for everyday expenses. |
currency |
Written statement that money has been paid. |
debt |
Pay back money received; reimburse. |
interest |
Small sum of money given to a waiter, taxi driver, tec. |
Purchase |
Take money from a bank account. |
Step 2. Now check how many words and their explanations you and your partner remember. Ask each other questions what a certain word means or which word corresponds to a certain meaning. Put down the words your partner doesn’t remember. Then report them to the class and make a list of the words which are the most difficult for the whole class to memorise.
Step 3. Work out your own definitions for the given words in small groups:
shop assistant |
sale |
warranty |
queue |
loyalty card |
bargain |
complaint |
pincode |
shopkeeper |
VAT |
Step 4. You bought a tablet a couple of days ago but there turned out to be a fault with that. Talk to your partner, who will be the shop assistant, describe in detail how and when you bought that tablet, how you paid for it as well as the fault itself and demand a refund or, if you fail to do that, exchange for another one. Use as many words and expressions you have already learnt.
Activity 6. Ask 3 group mates the questions you see in the table, put down the main ideas and then report to the class:
Questions |
Name 1 |
Name 2 |
Name 3 |
You/ like/ shopping?
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Your/ prefer /shopping/ alone/or/ with someone? |
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How often/ you/go shopping? |
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Where/you /shop /(online)?
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Why do/the/shopping/there? |
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you /pay /(in) cash /or by card? |
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Model: Olya likes shopping and she usually goes shopping every weekend. She prefers to go shopping with her cousin Tanya. …
Activity 7. Good value for money places to shop at.
Step 1. Discuss what shops you can see in these pictures, specify what is sold there and describe the possible prices there (fair, reasonable or not). Put down your ideas.
Student A |
Student B |
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Step 2. Report your ideas to the class. Express agreement or disagreement if necessary.
Activity 8. Shop till you drop.
Step 1. Agree with your partner where you would like to go shopping today (why and why not). Use the pictures below as prompts. Put down your ideas.
Student A |
Student B |
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Step 2. Report your ideas to the class. Discuss everything with the other students making a list of arguments for and against on the chalkboard. Check if there are any similar arguments for and against.
Activity 9. Simplicity and frugality vs extravagance.
Step 1. Have a look at the following set of pictures and say what they have in common. Do you agree with the views? Justify your opinion.
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Step 2. With your partner find as much information on the Internet about “shopaholism” and shopaholics. Put down what you have found. The following points have to be covered:
the reasons for that phenomenon;
what consequences it can have;
whether it has to be treated somehow;
solutions to it if any.
Step 3. Describe what and who you can see in the following picture. Why is she saying that “prayer” and why does she have enormous difficulty stopping? Should the lady be helped? If yes, suggest possible ways of doing that. Use your experience.
Home task 1.
Step 1. Choose the best alternative.
For most people, shopping is a normal – if … (1)! – part of daily life. It is an activity in which… (2) browses the available … (3) or … (4) with the intent to purchase a suitable selection of them. These goods and services are presented by one or more … (5) (people, shops or businesses that sell goods to the public) or sometimes even … (6) (who sell goods in large amounts to shops and businesses). In some contexts it may be considered a leisure activity as well as an economic one. Some people, however, go … (7) shopping (a term referring to the browsing of goods by a … (8)) with no intent to purchase, either as a recreational activity or to plan a later … (9).
For many, the desire to shop is fuelled by certain feelings like stress or insecurity. There have definitely been times when we’ve bought new … (10) and secretly hoped that they’d make us feel more, ahem, desirable and attractive. However, we work hard to make sure that we’re not leaning on … (11) the shopping at any … (12) the way some people who have … (13) lean on … (14) of chocolate – as a crutch when they’re feeling … (15).
1 |
A |
time-eating |
B |
time-taking |
C |
time-consuming |
D |
time-giving |
2 |
A |
a user |
B |
an eater |
C |
a customer |
D |
a seller |
3 |
A |
good |
B |
purchases |
C |
items |
D |
goods |
4 |
A |
purchases |
B |
services |
C |
items |
D |
information |
5 |
A |
tails |
B |
retailers |
C |
small sellers |
D |
limited sellers |
6 |
A |
big sellers |
B |
large sellers |
C |
wholesalers |
D |
senior sellers |
7 |
A |
screen |
B |
window |
C |
wardrobe |
D |
PC |
8 |
A |
consumer |
B |
seller |
C |
retailer |
D |
wholesaler |
9 |
A |
buying |
B |
purchase |
C |
bargain |
D |
sale |
10 |
A |
bags of flour |
B |
stilettos |
C |
avocados |
D |
condiments |
11 |
A |
going to |
B |
doing |
C |
making |
D |
going |
12 |
A |
landmarks |
B |
spots |
C |
venues |
D |
marks |
13 |
A |
sweet teeth |
B |
a sweet tooth |
C |
bitter teeth |
D |
a bitter tooth |
14 |
A |
bags |
B |
blisters |
C |
some |
D |
bars |
15 |
A |
out |
B |
down |
C |
up |
D |
well |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
11 |
12 |
13 |
14 |
15 |
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Step 2. What did the author mean by the following? Fill in the table.
We browse the available goods and services |
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a leisure activity as well as an economic one. |
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The desire to shop is fuelled by certain feelings like stress or insecurity |
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We are leaning on something as a crutch |
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Step 3. Sum up the contents of the text in a couple of sentences
Home task 2. Taking chances and choices.
Step 1. Fill in the table. Be ready to discuss your views and ideas in class.
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Who can you see in the picture? |
How is she feeling now?
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What do you think has happened?
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Why? |
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What advice can you give the woman?
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What is likely to happen if she takes your advice?
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Step 2. What would you personally do if you had such a choice? Which is more important to you? Be ready to discuss your views and ideas in class with the other students.
LESSON 5
KHARKIV
UKRAINE’S PRIDE AND JOY
THE CHERISHED GEM AND PRECIOUS PEARL OF SLOBOZHANSHCHYNA – SLOBIDS’KA UKRAINE
Activity 1. Kharkiv city and oblast’ coats of arms take pride of place.
Discuss with your partner the symbols of Kharkiv and Kharkiv oblast’ (region). Ask each other questions about their appearance, talk about the differences between the symbols, their components as well as their symbolic meaning. Use the prompts to help you:
What/difference?
What/… /look like?
What/see/coat of arms?
What/it…/symbolise?
What/it…/stand for?
Can/you/describe/me?
KHARKIV
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KHARKIV OBLAST’
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Activity 2 “Home is where the heart is”.
Step 1. Have a look at these pictures and ask your partner where he can:
go to enjoy plays, concerts, performances, shows;
get money, ask for a loan (bank);
buy Ukrainian souvenirs, hand-made pottery items, plates, etc. with Petrykivs’kyi painting, (classical and modern) embroidered shirts, T-shirts, blouses, dresses, national costumes, towels, bags or other handicrafts;
drop in at a place, meet for a coffee klatch (AmE) and have a cup of tasty, savoury, aromatic, spicy (with cinnamon, ginger), freshly-ground, freshly-brewed, Turkish, milky, white coffee, coffee laced with cognac (Irish whiskey);
go to pray, say your prayers, light a candle for smb’s health and prosperity, chant, meditate to relax, read Holy scripts (church, holy shrine, temple, synagogue, Buddhist temple, pagoda);
see films, cartoons;
borrow books, newspapers, magazines, scientific articles;
watch a match, attend a live concert;
stay for a certain period of time.
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A B C
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D E F
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G H
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I J K
Step 2. Say what you can’t do in the places given in the pictures above using the prompts.