- •I Background oral presentation
- •Visual aids
- •II Practice and Experience
- •1. Match the objectives of a presentation introduction with the corresponding vocabulary:
- •Read the phrases in the box and define their purpose. Complete the presentation introduction with the given phrases.
- •Find in the table below the phrases which are aimed:
- •Write a script of your presentation according to the model:
- •1. The Tell - Me Game
- •2. Debate
- •3. Extemporaneous Speech
- •4. Give an oral presentation using visual aids and ask your groupmates to evaluate it according to the given criteria: Oral Presentation Evaluation
- •III Over to You
- •1. Consultancy Presentation
- •2. Panel Discussion/ Forum/ Talk show
- •I Background
- •Preparation for the Conference
- •Structure of Meetings
- •Meeting Vocabulary
- •Introductions
- •II Practice and Experience
- •A. Match words and word combinations that will help you register at a conference with their meanings:
- •Match the objectives of an introduction with the corresponding vocabulary:
- •3. Find in the table below the phrases which are aimed:
- •4. Define the objectives of the following vocabulary (consulting the background) and rearrange it in the correct order. Finishing the Meeting
- •5. Review useful phrases of the unit. Translate the following phrases into English:
- •1. Writing an Agenda. Imagine that you are the chairperson in a meeting. It is the start of the meeting and you are telling your colleagues about the items on the agenda. What phrases might you use?
- •2. The following sentences are in the wrong order. Re-arrange them in the correct sequence to introduce the agenda. Meeting - Agenda Setting
- •3. Look through the extracts from the website of the International Conference, find the main elements of the website and comment them. The main points of the conference website are:
- •4. Read the text below and fill in the gaps with the phrases below. Conference Speech
- •1. A. Imagine you need to register at a conference. You are a delegate, not a visitor. Make up a dialogue answering conference assistant's questions.
- •2. Imagine that you are in the legal conference on one of the following topics:
- •Phrases of politeness:
- •Language for interruptions:
- •Expressing agreement
- •Expressing disagreement
- •Conceding to Make a Point
- •5. Roleplay a plenary session of the legal conference, using the language from the unit.
- •I Background Negotiation
- •Legal Negotiation
- •Negotiation Styles
- •Five Phases of a Negotiation
- •The language of negotiations
- •II Practice and Experience
- •Match the objectives of opening negotiations with the corresponding vocabulary:
- •Find in the table below the phrases which are aimed:
- •Read the dialogue. What negotiation style is used here? How do the speakers maintain an atmosphere of respect? Find in the dialogue phrases which mean:
- •I’ll be frank about it.
- •4. Fill in the correct word from the list below:
- •5. Match the direct speech sentences in column a with the appropriate introductory verbs in column b.
- •6. Role-play one of these situations with a partner. Consider your negotiation style(s).Use as many phrases for negotiating from the table below as you can.
- •III Over to You
- •I Background
- •II Practice and Experience
- •1. How do you answer the phone? Tick what you do.
- •3. Read these telephone numbers.
- •5. Find in the table below the phrases which are used to
- •6. Read the dialogue. Is the language of it formal or informal? Tick phrases used in telephone English and define their objectives:
- •7. Match the phrases typical for telephone English and everyday English expressions
- •Complete it with suitable words
- •Fill in the table with the phrases from the message above
- •Complete the dialogues and dramatize them in pairs.
- •2. Act out the role-play
- •3. Here are some situations. You are to work in pairs. Take the role of the student a or b and compose a dialogue.
- •III Over to you
- •I Background
- •II Practice and Experience
- •Write the addresses correctly and complete them with the names of organizations, add postal codes where necessary, etc.:
- •Read the following letter of congratulation and write proper sender’s and receiver’s addresses:
- •Match the objectives of parts of a letter with the corresponding vocabulary:
- •Find in the table below the phrases which are aimed:
- •Match the beginnings (1-8) with the endings (a-h)of sentences
- •4. Complete the following letter of appointment with suitable words and word combination. Pay attention to the formal tone of the letter.
- •Read the following letter. Explain, in which circumstances a person may write such a letter. Complete it with a correct salutation and complimentary close:
- •Read the following four emails (a–d) and write the correct letter(s) next to the explanatory sentences (1–7).
- •2. A) Read the emails a-d above and decide which is the most formal and the least informal.
- •3. Read these people’s ideas about writing emails. Then complete sentences 1–6 below with the first name of the correct person.
- •3. Match the beginning and ending pairs in ex 2 with the descriptions (1–8) below.
- •4. Read the following sentences. Decide whether they are beginnings or endings. Then decide whether they are neutral or informal.
- •5. Look back at the examples in ex 13. Find:
- •6. Look at the paragraph structure below for two emails: an inquiry (request for information) and the reply. Then write the correct paragraph reference next to each sentence (a–j).
- •Inquiry
- •6. Reschedule a Meeting Voicemail. Prepare a voice mail message cancelling and rescheduling a meeting.
- •7. Prepare a voicemail message to a hotel.
- •I Background
- •In order to get the job you have found you have to know how to navigate the application process.
- •It should:
- •Interests and activities:
- •II Practice and Experience
- •Try to identify the stages in the job application process. Put the stages (1 – 8) into the most logical sequence.
- •Read Silvia’s statement from her cv and find words and phrases which demonstrate the following points
- •Each sentence in Silvia’s personal statement has a different main function. Find the answers to the following questions in her personal statement then write the answers using your own information.
- •Write your profile
- •Read and complete the following cv using the necessary form of the verbs in the box.
- •Write your cv
- •I Background
- •What is a cover letter?
- •II Practice and Experience
- •In pair discuss the following questions:
- •Read the letter. Match the opening phrases to the paragraphs of the cover letter
- •It will be a great experience…
- •I have a bachelor’s degree in law…
- •Imagine that you are applying for the job, fill in the gaps in the sample letter with the information of your own
- •I Background
- •Show Positivity and Drive
- •Do Your Homework Before the Interview
- •II Practice and Experience
- •Match the personal characteristics (1 – 6) to the questions (a – f).
- •In pairs ask and answer questions about your personal strengths and weaknesses, discuss them giving specific evidence.
- •Complete the sentences using the correct form of the verbs in the box. You will need to use some verbs more than once.
- •Read the interview questions and tick the answer that you think is best.
- •III over to you
- •In pairs, discuss the following questions:
- •Match the transferable skills (1 – 8) to the examples of professional behaviour (a – h).
- •2.Using the advertisements below and the cv samples presented above write your cv and a cover letter for a chosen imaginary job. Solicitor - The next step in your career
- •Innovating and forward thinking
II Practice and Experience
Part 1 Answering the phone
1. How do you answer the phone? Tick what you do.
1 greet the caller 4 say your department’s name
2 say your name 5 say your telephone number
3 say your company’s name 6 offer to help the caller
2. Underline the most suitable phrases in italics in this conversation.
RECEPTION (1) Ready/Hello. Sales. (2) Can I help you?/What do you want?
RAY Yes. (3) Give me/Can I speak to Vitaliy Smirnov, please?
RECEPTION Certainly. One moment.
VITALIY Hello. (4) Thirty-three, ninety-two, seventeen./Three four nine, two one seven.
Vitaliy Smirnov (5) speaking/talking.
RAY Hi Vitaliy. (6) I am/It’s Ray Graham here.
VITALIY Oh Ray. Nice to hear from you again. How are you?
3. Read these telephone numbers.
Note we say telephone numbers in groups of two or groups of three. For 0 say zero or oh. For 22 we can also say double two.
1. 0708 567 8493 4 00 39 050 364 478
2. 0770 336 3309 5 010 350 114 5794
3. 00 44 207 657 7467
Write these phone numbers in the table and say them in English.
your home number |
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your work number |
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your mobile |
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your office extension |
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a colleague’s number |
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your manager’s number |
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your country’s international dialling code |
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4. Re-order the parts of the conversation (right column A-F) to match the structural elements of a business telephone conversation (1-6)
1. Introducing yourself
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Could I speak to John? Is Bob in? Is Bob in the office? |
2. Asking who is on the telephone |
B. I'll put you through (put through - phrasal verb meaning 'connect') Can you hold the line? Can you hold on a moment? |
3. Asking for someone
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C. This is Ken. Ken speaking Hello, this is Paul Smith from Lawyers International. |
4. Connecting someone
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D. Could (Can, May) I take a message? Could (Can, May) I tell him who is calling? Would you like to leave a message? |
5. Answering when someone is not available
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E. Excuse me, who is this? Can I ask who is calling, please?
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6. Taking a Message
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F. I'm afraid ... is not available at the moment The line is busy... (when the extension requested is being used) Mr Jackson isn't in... Mr Jackson is out at the moment... |
5. Find in the table below the phrases which are used to
1. Greet someone
2. Put someone through
3. Explain
4. Transfer a call
5. Ask for someone
6. Place someone on hold
7. Take a message
8. To end a call
I'll put you through. I'll connect you. I'm connecting you now.
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E. Could I speak to John Martin, please? I'd like to speak to John Martin, please. Could you put me through to John Martin, please? Could I speak to someone who …
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Thank you for calling (Your Organization’s Name). This is (Your Name). How may I help you? Good morning/afternoon/evening, York Enterprises, Elizabeth Jones speaking. Who's calling, please?
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F. May I put you on hold for a moment while I look that up/handle that issue/etc.? If you could hold for a moment, I would be happy to look that up/handle that issue/etc. May I please put you on hold for a moment? Would you like to hold for a moment or would you like for me to call you back? Just a moment, please. Could you hold the line, please? Hold the line, please.
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...(Person’s Name/Department’s Name) is the subject matter expert. I can connect you with him/her/them. (Person’s Name/Department’s Name) can help you with that. One moment and I can put you through.
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G. I'm afraid Mr Martin isn't in at the moment. I'm sorry, he's in a meeting at the moment. I'm afraid he's on another line at the moment.
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Thank you for calling.
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H. Can I take a message? Would you like to leave a message? Can I give him/her a message?
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