Check-up

Just let me confirm the details

Could you spell your surname?

There’s an additional charge

Can I have your name?

Can I help you?

• Sunny Planet Holidays. ________1________?

• Hi, I’d like to confirm a holiday booking.

• Certainly. ________2_________, please?

• Yes, it’s David, David Crawley.

• Sorry, ______3______?

• Yes, C-R-A-W-L-E-Y. We spoke on Monday.

• Ah yes, the fly-drive holiday to Florida for four.

• That’s right. For the last fortnight in August.

• ______4______. So, you’re leaving London Gatwick the 17 August and returning from Tampa the 31^st. And you’re staying in a self-catering apartment?

• That’s right. Does it have a lot? We have a one-year-old baby….

• I’m afraid ______5_______, sir?

Sunny Planet Holidays

Reservation

Name of the customer:

1.

Type of holiday:

2.

Location

3.

Type of accommodation:

4.

Number of nights:

5.

Check out date:

6.

Departure airport:

7.

Return date:

8.

Departure airport:

9.

Number of persons:

10.

Number of children (under two)

11.

Special requests:

12.

Booking a Table

Placing Your Order

• I'd like to reserve / book a table for four at 8pm, please.

• Could we have a table by the window, please?

• Could we have a non-smoking table, please?

• Could we have a table away from the kitchen/toilets, please?

• Could we have a booth, please?

• May we sit at this table?

• I'd like the .............., please.

• For starters I'll have the soup and for the main course I'd like the roast beef.

• Could I have chips instead of new potatoes, please?

• Is there anything you would recommend?

• Could I see the wine menu, please?

• I'll have a glass of house red/white, please.

• What's Irish Stew like?

• The steak for me, please.

• Can you bring me the ketchup, please?

Paying

Complaining

• Could I have the bill, please?

• Do you take Visa?

• We'd like separate bills, please.

• Is service included?

• The rest is for you.

• Please bring me the bill (AE: check) with my coffee

• Here are tips for you.

• Excuse me, but my meal is cold.

• Excuse me, we've been waiting for over half an hour for our drinks.

• I'm sorry but I ordered the side salad not the vegetables.

• Excuse me this steak is over done, I ordered rare.

• I'm afraid this wine tastes corked.

• Excuse me this wine isn't chilled properly.