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20. Present your virtual organization: its type, structure, value system, mission statement, csr program, communication structure, crisis management policy and problem solving policy and etc.

In our presentation, we will talk about the organizational structure of our company, brief financial summary, revenue, primary competitors, special features of the company, our target audience, main communication channels, our mission and goals and our corporate social responsibility.

The address of our company : Minsk, Akademic street, 11

Our company consists of 11 people. For better understanding, we will present you our organization chart.

So, in our company there are two directors. I am responsible for company's image, marketing and advertising. My partner is engaged in the conclusion of contracts with partners, staff recruitment, business correspondence and manpower policy of the company.

Our commercial director monitors the financial condition of the firm, the profits and losses of the enterprise. His responsibilities include oversight of all accounts of the company (both in rubles and in foreign currency).

Our accountant organizes and maintains the accounting in the company, paying taxes and rents, calculates the salary of employees.

The system administrator exercises the functioning of the company website.

Our company has 6 tourist specialists. 2 of them are working with sightseeing tours: France, Spain, Montenegro, Sweden, Finland, Lithuania, Latvia, Estonia, Poland, Russia.

2 specialists deal with Egypt, Turkey, Greece, Cuba, Poland, Czech Republic. 2 more specialists work with Bulgaria, United Arab Emirates, Austria, Italy, France.

The work is distributed between professionals in such a way that one could replace the other in case of absence. The directions are distributed between professionals in such a way that the flow of tourists does not stop, and it doesn`t depend on the season.

Also, the staff makes online consultations . Thus, the main channels of communication are face to face communication and interactive channels of communication (e-communication, telephone).

The fixed salary a manager is 3 000 000. The actual earnings depend on a percentage of the transaction concluded. The fixed salary of a commercial director - 5000 000.The salary of a system administrator - 4000 000. The salary of an accountant - 5000 000. The fixed salary of a director - 7 000 000. Thus, the fixed costs of the salary is 46 million.

Our company determines the target audience on the following criteria:

- Age: from 25 to 50 years

- The level of income: average or above average

- Marital status: a family of two or three people or couples

- Education: usually high

Organizational culture consists of such aspects as interpersonal communication within the organization, work schedule, rules of communication within the organization and when working with clients, corporate values​​, which should be shared by all employees of the organization.

Our mission is the organization of people’s leisure, ensuring the capability of interesting and useful recreation.

The aim of our firm is to provide a variety of quality tourism services to its customers.

Realization of this aim involves the formulation of specific tasks of activity, namely:

1 To organize diverse and high-quality tourism products;

2 To develop tourism activity;

3 To provide high level of service;

4 To expand our presence in the market of the tourism industry

The income of our company consists of such aspects as payment for travel arranging, discounts / interests for the hotel selling, visa support, the income from bus transportation excluding taxes, fees, wages, rent, advertising. So, the average income of a tour operator with a staff of six professionals is about from 8 to 10 thousand euro.

The main competitors of our company are: Svelna and Smolianka.

A special feature of our company, and what sets us apart from our competitors, is a competent and convenient organization of our website. On the first page you will be asked to choose a tour by entering parameters such as the date of the departure, nights, approximate price, country and the city of the departure. And also you can choose a hotel (country, level). You can consult online with our specialist.

Our programs in the framework of CSR (Corporate social responsibility): codes of conduct, ethical rules, social programs (for retirees), the system of encouragement (bonuses), corporate volunteering, trainings.

We take care about our employees and our customers.

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