- •6.030510 – Товарознавство і торгівельне підприємництво
- •Unit 1. Telephoning text 1 Success on the Telephone
- •Text 2 Multi-word Verbs
- •Exercises
- •1.1 Are the following statements true or false? Find in the text the evidence supporting your opinion.
- •1.2 Translate the useful vocabulary into Ukrainian.
- •1.3 Match the words and phrases (1–10) with similar meaning (a–j)
- •1.4 Put the following extracts of telephone calls into the correct order.
- •1.5 Choose the most appropriate response by ticking the correct variant.
- •1.6 Use the words in the box below to complete the conversation.
- •1.7 Choose the one correct answer.
- •1.8 Choose the correct words in italics to complete the telephone conversation.
- •Unit 2. Messages text 1 Leaving a Message
- •Taking a Message
- •Text 2 Top 10 List of sms Etiquette
- •Exercises
- •2.1 Complete these sentences using one of the words given below:
- •2.2 Read this telephone conversation. Choose the correct words or phrases in italics.
- •2.3 The lines in the following telephone conversation are in the wrong order. Rearrange them.
- •2.4. Finish the sentence by choosing the correct words.
- •2.5 Match these comments to their replies.
- •2.6 Use the phrases given below to complete the conversation.
- •Unit 3. Presentation text 1 The Role of Business Presentations
- •Text 2 Organizing the Presentation
- •Exercises
- •3.1 Say if the following statements are true or false (from Text 1)
- •3.2 Say if the following statements are true or false (from Text 2)
- •3.4 The following 16 sentences are taken from a presentation. The purposes of these sentences (a–j) are listed below. Match each sentence with its purpose.
- •3.5 Whatever the topic or the style of your presentation, you should always put your audience first. Match the items below to discover some useful tips about how you can do that.
- •3.6 Read and choose the best response to each question.
- •3.7 Circle the appropriate word in italics.
- •3.8 Below are the introductions to two different presentations, one quite formal, and the other informal. Complete them with the items given below.
- •Informal presentation
- •3.9 Pr Director is giving a presentation on new tv series. Match the underlined phrases in the talk with phrases given below with a similar meaning.
- •Introducing the topic
- •Introducing each section
- •3.10 The following paragraphs contain a total of ten mistakes. Correct the mistakes.
- •3.11 Understanding the Role of Business Presentations.
- •3.12 Work-team Presentation
- •3.13 A one-minute impromptu presentation.
- •Unit 4. Meetings text 1 Strategic Meetings Management
- •6 Effective Meeting Tips
- •Exercises
- •4.1 Find out in the text what the following abbreviations mean:
- •4.2 Translate useful vocabulary into your native language.
- •4.4 Chose the right word to fill in the gaps.
- •4.5 Fill in the gaps in the following sentences with the words given below. Some words can be used more than once.
- •4.6 Match the verbs with their definitions and then translate them.
- •4.7 Use the words and phrases given below to fill in the gaps in the sentences.
- •4.8 Fill in the missing verbs in the sentences below. Put the verbs in the correct grammar forms.
- •4.9 Look through the types of meetings 1-9. Then say at which type of meeting you would be most likely to hear each of a-I phrases.
- •4.10 Match the structural units of a meeting with the typical phrases which correspond them.
- •4.11 Work in groups. Imagine you all work for a European company which wants to launch a new low-calorie chocolate bar in Ukraine. Hold a meeting to discuss the points on the agenda below.
- •Unit 5. Documents Supporting Job-Hunting text 1 cv or resume
- •7 Resume Tips
- •Text 3 Covering Letter
- •Exercises
- •5.1 There are usually six general headings of information to include in a cv. Match the headings with their descriptions:
- •5.3 Read a covering letter of Thomas Crown and analyze taking into account information given above.
- •5.4 Here is the typical format for your covering letter. Match the structural units with the descriptions and instructions.
- •5.6 It is a good idea to get your gratitude after a successful interview in writing. Analyze the sample e-mail below whether it is successful and get ready to write your own one.
- •5.7 Written follow-up.
- •5.8 Written follow-up.
- •Рекомендована література
1.6 Use the words in the box below to complete the conversation.
-
a) hold;
b) can;
c) could;
d) here;
e) put;
f) just;
g) hang;
h) calling;
i) can;
j) in
Michelle: Hello, you've reached the marketing department. How __1__ I help?
Male: Yes, can I speak to Rosalind Wilson, please?
Michelle. Who's __2__ please?
Male: It's Richard Davies __3__ .
Michelle-. Certainly. Please __4__ and I'll __5__ you through.
Male: Thank you.
Michelle: Hello, marketing. How __6__ I help?
Male: __7__ I speak to Jason Roberts please?
Michelle: Certainly. Who shall I say is calling?
Male: My name's Mike Andrews.
Michelle: __8__ a second – I'll see if he's __9__ .
Hello, Jason, I've got Mike Andrews on the phone for you ... OK – I'll put him through.
__10__ on a moment, I'm just putting you through.
1.7 Choose the one correct answer.
1. When you telephone a company the person answering the phone may ask you a question. Which is the correct question?
a. Who's calling please?
b. Who calls?
c. Who it is?
d. Who called?
2. Which phrase means the same as 'hang on a moment?'
a) Just a second.
b) I'll put you on.
c) Go ahead.
d) I'm ready.
3. Choose the correct word: "Please ... and I'll put you through."
a) stop
b) stay
c) talk
d) hold
4. What is the expression used to connect two people on the telephone?
a) I'm sending you through.
b) I'm putting you through.
c) I'm calling you through.
d) I'm talking you through.
1.8 Choose the correct words in italics to complete the telephone conversation.
A. Claus Engineering.
B. Number/Extension 567, please.
A. I'm afraid the line's broken/engaged. Will you hold?
B. Yes.
A. The line's free now. I'll put/connect you through.
B. Thank you.
C. Paintshop.
B. I'd like to speak to Mrs Green.
C. Who's/Whose calling, please?
B. Martin Blake.
C. Wait/Hold on, Mr Blake. I'll bring/get her.
C. I'm afraid/regret she's in a meeting. Do you want to call up/ back later?
B. No, it's urgent. Could you leave/take a message?
C. Yes, I will/of course.
B. May/Could you ask her to call me back?
C. Does she have your number?
B. No. It' London - the code/area is 00231 then the number is 45 57 87 98. Could you say/read that back to me?
C. 45 57 87 98.
B. That's right.
C. Anything/What else?
B. No, that's anything/all. Thank you very much.
C. You're welcome/fine.
B. Goodbye.
1.9 Some of the prepositions in these sentences are wrong. Find the wrong ones and put the correct preposition in the space after the sentence. Choose from the following words. Some words are used more than once.
up; |
off; |
down; |
on; |
through; |
back |
1. “Just a minute while I look up his number in the company phone book”.
(LOOK _________ )
2. “I'm sorry I can’t talk to you now. Could I call you back in five minutes?”
(CALL _________ )
3. “I’m trying to get off to Mr. Homes. Could you give me his extension number?”
(GET __________ )
4. “I need to take down his name and number.”
(TAKE _________ )
5. “Could you hang on a minute while I get a pen?”
(HANG _________ )
6. “I was talking to Mrs. Arnolds when we were cut up.”
(CUT _________ )
7. “Please could you put me down again?”
(PUT _________ )
8. “I've been trying to talk to her all day but every time I call she hangs back.”
(HANGS __________ )
9. “The phone rang and I picked off the receiver straightaway.”
(PICKED __________ )
10. “I’m sorry I don’t have this information right now. Can I get up to you tomorrow?”
(GET ________ )