- •6.030510 – Товарознавство і торгівельне підприємництво
- •Unit 1. Telephoning text 1 Success on the Telephone
- •Text 2 Multi-word Verbs
- •Exercises
- •1.1 Are the following statements true or false? Find in the text the evidence supporting your opinion.
- •1.2 Translate the useful vocabulary into Ukrainian.
- •1.3 Match the words and phrases (1–10) with similar meaning (a–j)
- •1.4 Put the following extracts of telephone calls into the correct order.
- •1.5 Choose the most appropriate response by ticking the correct variant.
- •1.6 Use the words in the box below to complete the conversation.
- •1.7 Choose the one correct answer.
- •1.8 Choose the correct words in italics to complete the telephone conversation.
- •Unit 2. Messages text 1 Leaving a Message
- •Taking a Message
- •Text 2 Top 10 List of sms Etiquette
- •Exercises
- •2.1 Complete these sentences using one of the words given below:
- •2.2 Read this telephone conversation. Choose the correct words or phrases in italics.
- •2.3 The lines in the following telephone conversation are in the wrong order. Rearrange them.
- •2.4. Finish the sentence by choosing the correct words.
- •2.5 Match these comments to their replies.
- •2.6 Use the phrases given below to complete the conversation.
- •Unit 3. Presentation text 1 The Role of Business Presentations
- •Text 2 Organizing the Presentation
- •Exercises
- •3.1 Say if the following statements are true or false (from Text 1)
- •3.2 Say if the following statements are true or false (from Text 2)
- •3.4 The following 16 sentences are taken from a presentation. The purposes of these sentences (a–j) are listed below. Match each sentence with its purpose.
- •3.5 Whatever the topic or the style of your presentation, you should always put your audience first. Match the items below to discover some useful tips about how you can do that.
- •3.6 Read and choose the best response to each question.
- •3.7 Circle the appropriate word in italics.
- •3.8 Below are the introductions to two different presentations, one quite formal, and the other informal. Complete them with the items given below.
- •Informal presentation
- •3.9 Pr Director is giving a presentation on new tv series. Match the underlined phrases in the talk with phrases given below with a similar meaning.
- •Introducing the topic
- •Introducing each section
- •3.10 The following paragraphs contain a total of ten mistakes. Correct the mistakes.
- •3.11 Understanding the Role of Business Presentations.
- •3.12 Work-team Presentation
- •3.13 A one-minute impromptu presentation.
- •Unit 4. Meetings text 1 Strategic Meetings Management
- •6 Effective Meeting Tips
- •Exercises
- •4.1 Find out in the text what the following abbreviations mean:
- •4.2 Translate useful vocabulary into your native language.
- •4.4 Chose the right word to fill in the gaps.
- •4.5 Fill in the gaps in the following sentences with the words given below. Some words can be used more than once.
- •4.6 Match the verbs with their definitions and then translate them.
- •4.7 Use the words and phrases given below to fill in the gaps in the sentences.
- •4.8 Fill in the missing verbs in the sentences below. Put the verbs in the correct grammar forms.
- •4.9 Look through the types of meetings 1-9. Then say at which type of meeting you would be most likely to hear each of a-I phrases.
- •4.10 Match the structural units of a meeting with the typical phrases which correspond them.
- •4.11 Work in groups. Imagine you all work for a European company which wants to launch a new low-calorie chocolate bar in Ukraine. Hold a meeting to discuss the points on the agenda below.
- •Unit 5. Documents Supporting Job-Hunting text 1 cv or resume
- •7 Resume Tips
- •Text 3 Covering Letter
- •Exercises
- •5.1 There are usually six general headings of information to include in a cv. Match the headings with their descriptions:
- •5.3 Read a covering letter of Thomas Crown and analyze taking into account information given above.
- •5.4 Here is the typical format for your covering letter. Match the structural units with the descriptions and instructions.
- •5.6 It is a good idea to get your gratitude after a successful interview in writing. Analyze the sample e-mail below whether it is successful and get ready to write your own one.
- •5.7 Written follow-up.
- •5.8 Written follow-up.
- •Рекомендована література
Text 2 Organizing the Presentation
Read the text, pay attention to the following words and think of their Ukrainian equivalents:
establish rapport, announce your main points, know the scope of your remarks
For most presentations, the best way to begin is simply to brainstorm: write down every point you can think of that might be included in your presentation. Don't worry about the order or format – just get it all down. During the next several days, carry a pen and paper with you so that you can jot down random thoughts as they occur – during a meeting, at lunch, going to and from work, or in the evening at home.
Later, separate your notes into three categories: opening, body, and ending. As you begin to analyze and organize your material, you may find that you need additional information. You may need to retrieve records from files, consult with a colleague, visit your corporate or local library to fill in the gaps, or perhaps go online to retrieve data from the World Wide Web.
The purpose of the opening is to capture the interest of your audience, and the first 90 seconds of your presentation are crucial. The audience will be observing every detail about you — your dress, posture, facial features, and voice qualities, as well as what you're actually saying – for clues about you and your topic, and they will be making preliminary judgments accordingly.
Begin immediately to establish rapport and build a relationship with your audience – not just for the duration of your presentation but for the long term. If you're making a proposal, you need not only the audience's attention during your presentation but also their cooperation later to implement your proposal. Because the opening is so crucial, many professionals write out the entire opening and practice it word for word until they almost know it by heart.
The kind of opening that will be effective depends on your topic, how well you know the audience, and how well they know you. If, for example, you're giving a status report on a project about which you've reported before, you can immediately announce your main points (for example, that the project is on schedule and proceeding as planned) and go immediately to the body of your remarks. If, however, you're presenting a new proposal to your superiors, you'll first have to introduce the topic and provide background information.
Don't apologize or make excuses (for example, "I wish I had had more time to prepare my remarks today" or "I'm not really much of a speaker"). The audience may agree with you! At any rate, you'll turn them off immediately and weaken your credibility.
Your opening should lead into the body of your presentation by previewing your remarks: "Today, I'll cover four main points. First..." Let the audience know the scope of your remarks. For example, if you're discussing the pros and cons of a plant closing from a strictly dollars-and-cents standpoint, advise the audience immediately that your analysis does not include political or human relations considerations. If you don't first define the scope of your remarks, you may invite needless questions and second-guessing during your presentation.
For most business presentations, let the audience know up front what you expect of them. Are you simply presenting information for them to absorb, or will the audience be expected to react to your remarks? Are you asking for their endorsement, their resources, their help, or what? Let the audience know what their role will be so that they can then place your remarks in perspective.
