Тема 15: different styles of managing people

Мета: ознайомити з новою лексикою по темі;

тренувати у читанні текстів з їхнім повним розумінням;

удосконалювати навички говоріння з використанням нових ЛО.

You will need the following expressions:

Entrepreneur – підприємець

Recruit – комплектувати

Maintain – підтримувати, зберігати

Foster opportunities – створювати можливості

Hire – наймати на роботу

Fill job requirements – відповідати вимогам до роботи

Applicant – кандидат, претендент

Position description – опис посади

Job specification – кваліфікаційні вимоги

Fee – оплата

Application form – бланк заяви

Fit the needs – відповідати потребам

Base a decision – обґрунтувати рішення

Reference – рекомендації, відгук, поручитель

On-the-job training- навчання за місцем роботи

Upgrading – підвищення кваліфікації

Personal management – управління кадрами

Staff position – штатне становище

Be punished – бути покараним

Personal department – відділ кадрів

Quit – звільнюватися з роботи

Late shift – нічна зміна

While reading the text pay attention to new vocabulary.

Managing people

If the small business entrepreneur is going to have a growing and successful business. That person must understand how to manage one of the business most important resources, people.

The main objective of the personnel function is to recruit and maintain an efficient work force. This calls for the effective management of people, ensuring a good relationship between people and fostering opportunities for individual development. The finding and keeping of good employees is not easy.

A small business owner should aim to hire those individuals who are best qualified to fill the job requirements. The education, experience and personality of each candidate must be carefully considered. The selection of effective personnel is essential if a business is to grow and prosper. Before selecting an employee, the following points need to be considered:

- a description of the job to be fulfilled;

- a source of application;

- a basis for selecting the best candidate;

- a training programme for the individual after hiring.

Position description has two parts. The first is the job description, which includes the main tasks and responsibilities of the position. The second part is called the job specification. This part defines the education, work experience, skills, and abilities the individual must have in order to perform the job effectively.

Sources of employees. It is better to seek out applicants for employment rather than wait for them to come to your business. Recruiting is the practice of actively seeking workers rather than waiting for them to come to you. A number of sources of possible workers are:

• suppliers are good source of possible applicants.

• private and public employment agencies, usually for a fee, can help find the right applicant.

• High schools, vocational and technical schools, business schools, and colleges offer assistance to employers.

• “Help Wanted” advertisements for applicants in the classified section of newspapers are beneficial, but they must be specific about the job requirements.

• Additional sources of personnel include radio and television announcements, and referrals from your employees, your friends, business associates, and customers.

The application form. Application form should fit the needs of the company and conform to the law. Their purpose is to furnish the personal manager with enough information about applicants so that a judgement as to their qualification for a job can be made. Only questions referring to a person`s ability to perform a job are permissible.

The employment interview. Before conducting an interview, the interviewer should become familiar with the application. Than the applicant should be put at easy and encouraged to discuss items on the application which need to be clarified. The interviewer should take enough time to obtain information on which to base a decision.

Testing the applicant. Many forms of tests are used to determine an applicant`s aptitudes, attitudes, skills and suitability for employment. The nature of the work to be performs determines the type of test to be used.

References. Before deciding to hire an individual, the references which have been provided should be checked. References are persons who have known the applicant for some time and their information may be helpful.

Employee training includesany activity that provides information or the development of skills that improves the employee`s performances.

Training is usually either on-the-job or formal. On-the-job training an employee usually receives after being hired is on orientation to the company and the job. This training may consist of an employee manual plus some information provided by the employee`s boss. Formal training refers to organized instruction in a workshop or classroom situation. One of the best sources for the small business employer can be found in adult educational programmes. These programmes benefit both the employer and trainee as they are of high quality and are usually free. Other forms of education, such as special or technical university courses, are sometimes useful in upgrading specific employees.

Answer the following questions:

1. What is the main objective of the personnel function?

2. What factors about each candidate must be carefully considered?

3. Before selecting an employee, some points need to be considered. What are they?

4. The employment interview, testing the applicant and references, which one of these three is more effective? What would you prefer if you were a personnel manager?

5. Is employee training necessary only for an employee or for a firm? Or is it necessary for both of them?

6. What are the forms of employee`s upgrading?

In each of the following, select the word or phrase that best completes the statement or answers the question.

1. Which of the following statements is true?

1. Personnel management is usually a staff position in most small business.

2. The smaller the business, the less important personnel management is.

3. The personnel function should be clearly understood in any business.

4. When a business is small, good working relationships between employees and the employer take care of themselves.

2. The first step in selecting the best employee for a job is to… .

1. contact in employment agency

2. place an ad in the newspaper

3. select a test to be given to the applicant

4. write a position description

3. When elected representatives of employees meet with the representatives of management to work out of agreement, they are engaged in … .

1. collective bargaining

2. arbitration

3. mediation

4. negotiation

4. All workers` needs cannot always be met because … .

1. management does not care

2. they are too expensive

3. they are unreasonable

4. all of these reasons

5. Personnel management is actually the proper and intelligent handling of … .

1. people

2. personnel

3. personal problems

4. workers

6. Most people work because they … .

1. have to in order to eat

2. want to make a contribution and feel recognized and appreciated

3. feel they will be punished if they do ton work

4. all of these reasons apply to some individuals

7. Personnel management is not an exact science because you are dealing with … .

1. people and not objects

2. people who are lazy

3. people who do not care

4. people who feel threatened

8. A written company statement that states what will happen in a given set of circumstances is known as a … .

1. policy

2. rule

3. law

4. requirement.

Test

Match the words to their definitions.

1. applicant f) personnel manager

2. specification g) interview

3. fee h) aptitude

4. to manage i) to train

5. personnel

1. The entire body of persons employed by an organization, as opposed to material.

2. Natural ability or cleverness suited to a particular kind of work or activity.

3. A person who applies for employment.

4. A very detailed written statement giving a description of the form and content of an article or commodity, or the process by which something is produced.

5. To direct, control, take charge of (a business or organization).

6. A meeting, especially of two, or of only a few, persons, to do business, or to decide whether one of the persons is fit for a post.

7. A manager responsible for all matters concerning the employment of factory workers, office staff.

8. A payment for a piece of professional advice or for some special service.

9. To teach somebody a skill, occupation or profession.

Supply the sentences with the missing words.

a) employment f) purposes

b) applicants g) requirement

c) qualification h) experience

d) objectives i) performed

e) skills j) training

1. The ceremony was … at the same time in nineteen other countries.

2. One of the … you need in advertising is a fertile mind.

3. He had retired from regular … .

4. Match is no longer a prime … for a career in accounting.

5. There was a long waiting list of … for jobs.

6. He attended evening … courses on advertising making.

7. She`s had nine months` … .

8. They acted with great … and conviction.

9. Complete secrecy was essential to our … .

10. If this policy reversed we shall never achieve our … .

Складіть діалог, спробуйте презентувати правильний та неприйнятний стиль поведінки при співбесіді з роботодавцем. Скористуйтеся порадами, поданими нижче.

DOs and DON’Ts For Job Seekers

DO learn ahead of time about the company and its product.

DO stress your qualification for the job opening (яку пропонують).

DO mention any experience you have which is relevant to the job.

DO talk and think as far as possible about the future rather than the past.

DO approach the employer wit respectful dignity.

DO maintain your poise and selfcontrol.

DO have a good resume.

DO recognize your limitations (недоліки).

DO be well-groomed (слідкуючий за собою) and appropriately (відповідно) dressed.

DON’T keep stressing your need for a job.

DON’T be untidy (неохайний) in appearance.

DON’T display “cocksuredness” (надмірна самовпевненість).

DON’T mumble (бурмотіти) or speak with a muffled (приглушеним) voice.

DON’T express your ideas on compensation, hours, etc. early in the interview.

DON’T arrive late and breathless (задихавшись) for an interview.

DON’T display a feeling of inferiority (приниженість).

DON’T apologize for your age.

DON’T write incorrect information on your resume to make it look better.