Раздел 2. Типы писем и особенности их оформления.

1. Письмо – подтверждение заказа.

Фразы и выражения, используемые в основном тексте письма при подтверждении заказа:

1) We are pleased to confirm your reservation of a triple room with a bath from 23 to 26 May 2011. Мы рады подтвердить Ваш заказ трехместного номера с ванной с 23 по 26 мая 2011 года.

2) As you requested, we have booked a triple room with a bath for you from 23 to 26 May 2011. Как Вы и просили, мы забронировали трехместный номер с ванной для Вас с 23 по 26 мая 2011 года.

3) In accordance with your request we have booked a triple room with a bath for you from 23 to 26 May 2011. В соответствии с Вашим запросом, мы забронировали трехместный номер с ванной для Вас с 23 по 26 мая 2011 года.

Образец делового письма – подтверждения заказа на английском ( в соответствии с заданием):

Задание

Write a letter of reply as the manager of the Reservations Department of the Gold Beach Hotel (41 Gendanmermarkt Berlin AP 607 Germany)

The company Murano Security Services (Dereboyu Cad.11 ATV Arkasi Halkali – Istanbul I45 FD Turkey) wants to reserve 17 twin and 4 triple rooms for the period of 16 – 18 July 2011 (2 nights).

Accept their booking and require a deposit.

Образец ответа:

The Gold Beach Hotel

41 Gendanmermarkt Berlin AP 607 Germany

Tel. +49 (587)99993333, fax. +49 (587)99999935

Murano Security Services 25 May 2011

Dereboyu Cad.11 ATV

Arkasi Halkali

Istanbul I45 FD

Turkey

Dear Sirs,

Thank you for your letter of 10 May 2011.

We are glad to confirm you reservation of 17 twin and 4 triple rooms for the period of 16 – 18 July 2011 (2 nights).

A deposit is required.

We look forward to seeing you in our hotel.

Yours faithfully,

Ivanova

Elena Ivanova

Manager of the Reservation Department

Задания для тренировки:

Задание 1

Write a letter of reply as the manager of the Atlantic Hotel (Avd. Juan Carlos I, 4 52001 Melilla Spain).

The company Clackford Vilnius Ltd.(Verkiu GT 29 2600 Vilnius Lithuania) plans to hold a conference at your hotel from 13 May 20.. for 2 days.

They request a comfortable Conference room for about 70 persons with OHP, TV-set and VCR and flip-chart. They would like to use the Internet service. They want to book single rooms and suites in your hotel.

You can accept their request but you must know exactly how many rooms they need. Require a deposit.

Задание 2

Write a reply as the manager of the Bavaria Hotel (54 White Avenue Boston AS 45 7 USA).

Mr and Mrs Winner (15, Clifton Street York Y 340 PG Great Britain) originally reserved a twin room for themselves and a triple room for their friends for the period of 21 May 20… for 5 nights.

You can accept their request. Inform them of the reservation.

Задание 3

Write a reply as the manager of the Lindex Hotel (Sea Harbour Drive, San Francisco, California 35 505 USA)

Mrs Bloomfield (38 Cromwell Road Hove East Sussex BN3 3ER England) wants to reserve a fly-drive holiday in California and she will stay in your hotel.

Confirm her booking of a suite for 14 nights from 20 August to 3 September 20….

Задание 4

Write a letter of reply as the manager of the Dandelion Hotel (456 King Gardens Welford England RG4 TE) to the following reservation request. You can accept the booking.

To: Mr Michel Palmer (1235 Clinton Street Zuni NM 36402, USA).

Request: A single room from 24 May 20… for 5 nights. A meeting room for 12 people with a TV set, OHP, and Video Cassette Recorder) and a Business Centre, coffee break for 25 May, 26 May at 10 a.m.

Задание 5

Write a letter of reply as the manager of the Wing Hotel (41 Ottemach 1 Chiyoda-Ku Tokyo 100).

Mr Petrov (15 Novoslobodskaya Street, Moscow, 103626, Russia) originally reserved 2 double rooms: 1 - for him and his wife and 1- for their children for the period of 10 – 16 July 20… (6 nights).

Accept the booking.

Задание 6

Write a letter of reply as the manager of the Hotel Chase (87 East Road Chicago R23 Illinois USA).

Black and Sons Co Ltd (34 William Street London SE 3 5Y England) plans to hold a conference at your hotel from 12 November 2010 for 4 days.

They request a comfortable Conference Centre for about 100 persons with OHP, TV-set and VCR and public address system. They would like to use the Business Room too.

The company wants to book single or twin rooms.

You can accept their request but you must know exactly how many rooms they need.