3. Answer the following questions:

1. Who is a consumer?

2. What is the difference between wants and needs?

3. Where can buying decisions we make lead to?

4. Why was it necessary to declare consumers’ rights?

5. When was Consumer Bill of Right presented to Congress?

6. What does the right to be informed mean?

7. What does the right to a remedy mean?

8. How can you define the right to consumer education?

9. Is it important to have a right to unite into consumer unions? Why?

10. What rights does every consumer in Ukraine have?

4. Give Ukrainian equivalents of the following:

correct information, competitive prices, to underline, to protect, to cover the same point, availability, to attract and please consumers, unfair business practice, consumer movements, wrongs, to add pleasure and comfort, in many ways, pleasant relationship, original, to lead to either success or failure, consumer unions, to be protected from, safety of goods, to state protection, consumer rights, to violate, to unite.

5. Give English equivalents of the following:

закони, різноманітність, боротися проти, юридичне виправлення, працівник, відповідна якість, сплачувати рахунки, вести бізнес, помилки вчинені проти споживачів, відповідальність, речі необхідні для виживання, обирати, впевненість, бути почутим в суді, обманювати, приваблювати і задовольняти споживачів, навчання споживачів, бути поінформованим, громадянин, втілювати в життя, оголошувати, захист, правове врегулювання, відшкодування.

6. Match and learn the synonyms:

A: to make a choice, level, to unite, proper, salesperson, pleasure, goods, mistake, to guide, to assure, consumer, to declare, safety;

B: satisfaction, products, to announce, protection, stage, to choose, wrong, seller, to lead, appropriate, to guarantee, customer, to incorporate.

7. Match and learn the opposites:

A: legal, safety, pleasant, success, fair, to unite, correct, to expand, useful, true, state, to cheat, to complain, competitive, to satisfy;

B: uncompetitive, to ignore, harmful, false, private, unpleasant, to tell the truth, failure, wrong, unfair, illegal, to agree, to separate, danger, to narrow.

8. Complete the sentences using the proper words from the list below:

To be heard, state agencies, protection, consumers, to attract, cheated, wants and needs, violated, laws

1. Consumers were often … in many ways and there was nowhere to complain about the offending businesses. 2. We have a right to be heard in the court or other appropriate … … in case your consumer rights being …. 3. As … we are very important to business and the economy. 4. Consumers’ … … guide business practices. 5. The right … … means to be assured that consumer interests will be fully considered by government when … are being developed and enforced. 6. Businesses expand great efforts … and pleasure consumers. 7. We have a right to state … in case our consumer rights being violated.

9. Put questions to the words in italics:

1. A consumer is a person who buys and uses goods or services to satisfy his or her needs and wants. 2. In 1962 Consumer Bill of Rights was presented to Congress. 3. It was not until the middle of the 20^th century that consumer movements to fight against unfair business practices started in America. 4. One of the most important in the list of consumers’ rights is the right to the proper quality of goods and services. 5. Needs are things that are necessary for survival, such as food, clothing, and shelter. 6. The buying decisions we make can lead to either success or failure of many businesses. 7. Wants are things which are not necessary for survival, but which add pleasure and comfort to our lives.

10. Match consumers’ rights in column A with their meaning in column B:

A	B
the right to be informed	to be protected from harmful goods and services;
the right to safety	the assurance of the right to legal correction of wrongs committed against consumers;
the right to choose	to learn about consumer rights and responsibilities as economic citizens.
the right to be heard	to be given the correct information needed to make a choice;
the right to a remedy	to be assured that consumer interests will be fully considered by government when laws are being developed and enforced.
the right to consumer education	to be assured of the availability of a variety of goods and services at competitive price;