Sample Answer The Dialogue Making a reservation

Receptionist: “Hello, the Grand hotel. Cathy speaking. How can I help you?”

Client: “I’d like to make a reservation, please”.

Receptionist: “Certainly. When is it for?”

Client: “It’s for two nights, the thirteenth and the fourteenth of this month”.

Receptionist: “And do you want a single or a double room?”

Client: “A single, please”.

Receptionist: “OK. Yes, that’s fine. I have a room for you. And your name is?”

Client: “Robert Palmer. Can you tell me how much it is?”

Receptionist: “Yes. That’s £95 a night. Can I have a credit card number, please?”

Client: “Yes, sure. It’s a Visa. 4929798306218849”

Receptionist: “Thank you. And could I have phone number?”

Client: “Uh huh. 01727489962”.

Receptionist: “That’s fine. We look forward to seeing you on the thirteenth. Bye-bye”.

Client: “Thanks a lot. Goodbye”.

(taken from “New Headway Pre-Intermediate”)

Vocabulary

I’d like to make a reservation – я бы хотел забронировать номер

It’s for two nights – на двое суток

And do you want a single or a double room? – Какой номер Вы бы хотели: одноместный или двухместный номер?

We look forward to seeing you on the thirteenth – с нетерпением ждем Вас 13 числа.

Stylistic Analysis of the dialogue

“Making a reservation”

Compositional features. This dialogue belongs to a literary colloquial style. The client calls to the hotel and talks to a receptionist about making a reservation for two nights.

Paying attention to lexical features, we would like to mention extensive use of intensifies and gap fillers (certainly, OK, Yes, fine, sure, Uh huh). It is the explication. The speaker gives the units exaggerating properties of the object preference over restrained denominations.

Socially accepted phrases (Can you tell me how much it is, We look forward to seeing you, could I have phone number. As for like to make a reservation, please) are the clichés used in the literary colloquial style.

Morphological features. We can find regular morphological features: present tenses (When is it for? Do you want a single or a double room?)

Syntactical features. Simple sentences (We look forward to seeing you on the thirteenth) with a number of participial and infinitive constructions are used to exaggerate lingual units.

We see the main stylistic linguistics features of literary colloquial style: explication (use of intensifies and gap fillers) and socially accepted clichés.

The Dialogue At the Doctor’s

D=Doctor M=Manuel

D Hello! Come and sit down. What seems to be the matter?

M Well, I haven’t felt well for a few days. I’ve got a bit of temperature, and I just feel terrible. I’ve got a stomachache as well.

D Have you felt seek?

M I’ve been seek a few times.

D Mm. Let me have a look at you. Your glands aren’t swollen. Have you got a sore throat?

M No, I haven’t.

D Have you have a diarrhea at all?

M Yes, I have, actually.

D Have you had anything to eat recently which might have disagreed with you?

M No, I don’t think… Oh! I went to a barbecue a few days ago and the chicken wasn’t properly cooked.

D It could be that, or just something that was left out of the fridge for too long.

M Yes, I started being ill that night.

D Well, you should have a day or two in bed, and I’ll give you something that will look after diarrhoea and a stomach ache. Drink plenty of liquids, and just take things easy for a while. I’ll write out a prescription.

M Thank you. Do I have to pay you?

D Seeing me is free, but You’ll have to pay for the prescription. It’s £6.

M Right. Thanks very much. Good-bye.

D Bye-bye.

(taken from “New Headway Pre-Intermediate”)