
- •Предисловие
- •Introduction
- •Sender's address
- •Inside (or receiver's) address
- •1 Surname known
- •Structure of a business letter (1)
- •16 Bellview Road
- •16 Bellview Road
- •2 Title known
- •3 Department known
- •4 Only company known
- •Order of inside addresses
- •Facoltà di Medicina LehrstuI für Bodenkunde
- •Via Gentile 182 Amalienstrasse
- •Industrial House 6000 East Camelback Road
- •Bolton bl4 8tf United States
- •Style and punctuation of addresses
- •'For the attention of’
- •Salutations
- •The body of the letter
- •Complimentary closes
- •Signatures
- •Stuctue of a business letter (2)
- •34 Linden Avenue
- •C ompany position
- •Letterheads
- •1 Type of company
- •2 Boards of Directors
- •3 Addresses
- •4 Registered number
- •References
- •Enclosures
- •‘Private and confidential’
- •Subject titles
- •Structure of a business letter (3)
- •197, Goethestrabe
- •Too long or too short?
- •First paragraph
- •Middle paragraphs
- •Final paragraph
- •Courtesy
- •Idioms and colloquial language
- •Abbreviations
- •Figures
- •Prepositions
- •Titles, names, and addresses
- •Enclosures
- •Body of a Letter Requesting Information
- •Inquiry to a tour agency (private)
- •421 Michigan Avenue
- •Inquiry to a hotel (private)
- •421 Michigan Avenue
- •Inquiry to a hotel (business)
- •Bunbury estate builders
- •17 Fen Road * London * ec3 5ap
- •Body of a Letter Requesting a Service
- •Reservation of a tour
- •421 Michigan Avenue
- •Inquiry (enquiry)
- •Affirmative reply
- •344 North Cedar Avenue * Los Angeles * ca 90004
- •Phone (213) 655 0344
- •44 Cedar Avenue
- •I am delighted to enclose a skyways Holidays Golf brochure for next season.
- •Falcon ltd
- •1, Ligovsky Avenue, St.Petersburg, Russia, 191123
- •421 Michigan Avenue
- •I am delighted to enclose a falcon Family Tours brochure for next season. This brochure offers a widest selection of tours to St.Petersburg, Russia.
- •Visa support and registration in the hotel are included in the total price.
- •Hotel okhtinskaya
- •4, Bolsheokhtinsky Avenue * St.Petersburg, 195027 * Russia
- •421 Michigan Avenue
- •Body of a Letter Suggesting Alternative
- •Marlborough hotel
- •West Yorkshire jx2 6hc
- •Frederick Hotel
- •Body of a Letter Confirming Plans
- •Confirmation of a tour
- •Falcon ltd
- •1, Ligovsky Avenue, St.Petersburg, Russia, 191123
- •Confirmation of a hotel reservation
- •Replying to an inquiry
- •Body of a Letter Canceling Plans
- •Cancellation of a tour
- •Changes and cancellations
- •The language of complaints
- •Complaint
- •Body of an Adjustment Letter
- •1674 Sea Harbor Drive
- •I am extremely sorry that you found the service provided by Reception, the Hall Porter, and the Floor Waiter not up to our usual standard. I apologize for this and will make enquiries about it.
- •I hope we will continue to receive your custom and that, if you have a complaint, you will inform my staff immediately so that we can deal with the problem there and then.
- •Telex details
- •Telex (hotel reservation)
- •Telex (Inquiry)
- •Telex (reply to an inquiry)
- •Telex (reservation)
- •F. Lynch & Co. Ltd.
- •Fax transmission
- •Fax (reply to an enquiry)
- •Organizing a conference (inquiry)
- •Bunbury estate builders
- •17 Fen Road London ec3 5ap
- •Organizing a conference (conformation)
- •Hotel okhtinskaya
- •4, Bolsheokhtinsky Avenue,
- •Organizing a conference ( a letter providing information) grand-hotel
- •41 Goethe Strasse Berlin 156 ul
- •Organizing a conference (a letter requesting information)
Signatures
Always type your name after your handwritten signature and your position in the firm after your typed signature. This is known as the signature block. Even though you may think your signature is easy to read, letters such as 'a', 'e', 'o', 'r', and 'v' can easily be confused.
It is, to some extent, a matter of choice whether you sign with your initial(s) (D. Jenkins) or your given name (David Jenkins), and whether you include a courtesy title (Mr, Mrs, Miss, Ms) in your signature block. But if you give neither your given name nor your title, your correspondent will not be able to identify your sex and may give you the wrong title when he/she replies. It is safer, therefore, to sign with your given name, and safest of all to include your title.
Including titles in signatures is, in fact, more common among women than among men, partly because many women like to make it clear either that they are married (Mrs) or unmarried (Miss) or that their marital status is not relevant (Ms), and partly because there is still a tendency to believe that important positions in a company can only be held by men. It would do no harm for men to start including their titles in their signatures.
In the first letter Ms Kaasen gives her title in her handwritten signature. It is also possible to include the title in the typewritten signature, usually in brackets, as in these two examples:
Yours faithfully,
(Miss) T. Shurgold
Yours sincerely,
J. Howatt (Mr)
Stuctue of a business letter (2)
MARLBOROUGH HOTEL
Newtown-on-Sea
Devon CN31 4DX
Telephone (081) 566
1861 Fax: (081)5061385
Telex:
610539 www.Sunsethot.eng
Your ref: PG/AL
Our ref: Inq. K346
Ms B. Kaasen,
11 May 200…
16 Bellview Road,
West Yorkshire JX2 6HG,
England
Dear Ms Kaasen,
Thank you for your letter
requesting further information about our hotel and room rates for
July.
I am enclosing a brochure in
which you can find full details about the hotel including our
summer rates. I hope that on reading about the facilities we offer
you will wish to make a reservation with us.
If you should require any
further information, please do not hesitate to write again.
Yours sincerely,
p.p. D. Sampson
General Manager
Enc. Brochure (1)
34 Linden Avenue
L
etterhead
R
eferences
P
er
pro
C ompany position
E nclosure
Letterheads
The printed letterhead of a company gives a great deal of information about it.
1 Type of company
The abbreviation Ltd. after the company's name tells you that the company has limited liability, which means that the individuals who own the company, or part of it, i.e. the shareholders, are only responsible for their holding (the capital they have contributed) and no more than that if the company goes bankrupt. It is a warning to people giving the company credit that in bankruptcy they can only get what the company owns, not the personal possessions of its shareholders. The abbreviation PLC (Public Limited Company) is used to show that the company's shares can be bought by the public; Ltd. continues to be used for private limited companies whose shares are not available. In the USA the term Incorporated (Inc.) is used.
SOUNDSONIC Ltd.
SP Wholesalers PLC
Hartley-Mason Inc.
The abbreviation & Co. tells you that the company is a partnership between two or more people. If it is a family concern, the word Son, Sons, Bros (Brothers) or, very occasionally, Daughter(s) may be added. Partnerships may have limited liability or unlimited liability.
F. Lynch & Co. Ltd
R. Hughes & Son Ltd.
If neither Ltd. nor & Co. appear after the company's name, then it may be a sole trader, a single person doing business in his own name and on his own account.
If the company is a joint stock company, the names of the directors will appear on the letterhead.