Friendliest nationalities

Most polite

Bttziiians

1 . Japanese

Willingness to understand and speak English

Brazilians

Most culturally sensitive

Brazilian

s

r friendliest nationalities	Most polite	Willingness to understand and speak English	Most culturally* 1 sensitive I
2. Japanese	2. Brazilians	2. Dutch	2. Japanese
3. Koreans	3. British	3. Swiss	3. Romanians
4. Canadians	4. Spanish	4. Hungarians	4. Egyptians
5. Portuguese	5. Koreans	5. Poles	5. Koreans

Task 12.2jtow mark the statements below true (T) or false (F):

Statements	T	P
1. People all over the world think Brazilians are the best tourists.
2. The Japanese are often afraid of doing or saying the wrong thing when travelling.
3. The French are generally not very happy to speak English.
4. The Germans want to get a real feel for the local lifestyle when they travel.
5. The Germans are happy to show their appreciation for good service.
6. The French don't seem to be very tidy when they travel.
7. If your nationality is not mentioned in the four categories in the survey, do you think it should be?

1. Task 12-3.)This text describes the Brazilians as 'polite' and the Germans as 'rude/ Below are some more words from the text and some other ones to describe character. Match the words on the left with their opposites on the right: (quiet

2. mean

3. rude

4. unfriendly

5. messy

6. intolerant

7. impatient

8. warm

9. boring

j. dishonest k. aggressive 1. calm

1. polite

2. friendly

3. loud

4. generous

5. opea--minded

6. tidy

7. honest

8. gentle

9. patient

10. fun

11. excitable

12. distant

Your variants

:

lit

Which mtiCMMm do you think are foeinq described beto*? ? mt your variants in the table,

11. H

    They're always in big groups.

12. —4 1

    are son

    They talk too loud

j .V The men are woman isers.

14. They're good dancers.

] 5. They snioke too much.

6. They're all fat.

7. They think they're the best.

8. They're violent people, I think.

9. They're so mean. They count every penny.

I L They're bad drivers.

12. Thev're all rich.

13. They always want things done their way.

14. The women are beautiful.

15. They're all blonde-haired and blue-eyed.

Task 13JRII in the blanks with the correct word.

]

C

dress code eye contact facial expressions personal space small talk

1. Polite discussion between strangers or acquaintances is called

2. Rules limiting what people can or cannot wearareratted~a

3. Smiling and frowning are two examples of .

4. The distance a person likes to keep from other people is called .

   5. When you look in someone's eyes, you may with the person.

| avoid cultural misunderstandings it is important to consider the impact your behav- fiave on others and your sensitivity to other's behaviour. Now read the following and fill in lest possible variants from the list

.

' Consider »fM

J The role of the handshake The importance of eye contact Communication through stance and body posture ! The impact of facial expression The degree of animation and gesture Personal space: relative proximity The level of physical contact such as kissing and touchi

The use of titles and names How directness is interpreted Dress codes

p n

main points

ns

The exchange of business cards Seniority: age and place in the hierarchy The danger of humor

Your knowledge: how much do you know about the country? The relative roles of men and women The danger of responding to stereotypes The importance of personal connections: who you know

What is the working day?

When are meal times?

What is the attitude to waiting?

Is punctuality important?

Are deadlines respected?

Small talk: bone What is silence interest?

Which topics arfc The complexity of you

What is work tine and what is personal time?

ing or a lack of professionalism - agreement, disagreement, interest, lack of

taboo? Is work a conversation topic? r language

The appropriate levfel of hospitality What to wear / When to arrive / Gifts to bring Who pays: implicit or make it explicit? Appropriate places for entertainment Are invitations genuine or just polite

?TasK l5?Choose appropriate word pairs to complete the sentences below.

working breakfast corporate hospitality lunch break public holiday eye contact

1. Make with customers so that they know you are

listening.

2. I usually go shopping during my

3. Tomorrow is a so the office will be closed.

4. Let's discuss this over a tomorrow morning.