
- •Unit II office personnel
- •Vocabulary Notes
- •Warming-up
- •Vocabulary Focus
- •Introductory text
- •Basic Skills Required
- •Text 3 classification of workers
- •Reading and Discussing
- •Is your job making you ill?
- •In his answer-letter Mr. Williams gives Julie some recommendations which follow. What do you think of them? Are they helpful? Which one is the most valuable?
- •Human relations on the job
- •Speaking
- •Problem solving
- •Test Yourself
- •Writing
Vocabulary Focus
Task I. Match the words in the left column with their Russian equivalents in the right column:
1) information processing |
a) передавать сообщения |
2) office position |
b) следить за (расходами) |
3) rough draft |
c) заниматься делопроизводством |
4) to accept responsibility |
d) обработка информации |
5) to carry out activity |
e) черновой проект/набросок |
6) particular tasks |
f) управляющий персоналом |
7) personal secretary (PA) |
g) построить карьеру |
8) personnel officer |
h) конкретные задачи |
9) to do paperwork |
i) отвечать на телефонные звонки |
10) to show initiative |
j) организаторские способности |
11) to keep track of (expenditures) |
k) здраво судить |
12) to keep up-to-date (on costs) |
l) должность в офисе |
13) to transmit messages |
m) личный секретарь-референт |
14) organizational ability |
n) принять ответственность |
15) to show/have good judgement |
o) проявлять инициативу |
16) to develop a career |
p) выполнять административные обязанности |
17) to take telephone calls |
q) осуществлять деятельность |
18) to perform administrative duties |
r) оставаться в курсе (относительно стоимости) |
Task VII. Put each word from the box into one of these definitions:
-
a) professional
e) deadline
i) procedure
b) keyboard
f) punctual
j) competent
c) white-collar
g) loyal
k) efficient
d) perfect
h) flexible
l) successful
1. People who are arrive at a place at exactly the right time.
2. A person is someone who has done well in his/her job or career.
3. A worker is someone who has learnt the special skills necessary for a job.
4. The ‘ career’ for someone is the one which is ideal in every way.
5. An person, machine, organization is able to produce the desired results with minimum waste of time or energy.
6. Someone who is has the ability, knowledge, and skill to do something in an efficient and effective way.
7. Someone who is , is able to change easily and adapt to different conditions and circumstances.
8. Being to the company means you remain firm in your support for it and try to build a positive image of the company.
9. A worker is someone who works in an office as opposed to someone who works with their hands in a factory.
10. A is a set of keys on a typewriter or a computer terminal.
11. A is a way of doing something, especially one that is formally accepted as being correct.
12. A is a specific time or date by which a project, task, or assignment must be completed.
Task VIII. Complete the sentences. Choose from the words in the boxes to fill in the gaps:
The person who greets a visitor and tells him or her how to get to the right office is the _________.
-
a) guard
b) typist
c) receptionist
The employees responsible for carrying out general office duties, filing in forms and keeping statistics are _________.
-
a) clerks
b) reps
c) executives
The clerical workers who use typewriters or word processors and who produce letters, memos or other documents, are _________.
-
a) secretaries
b) copyists
c) editors
The employees who check a company’s financial affairs are ________.
-
a) statisticians
b) accountants
c) supervisors
The workers who process data, under the control of managers and supervisors, are computer _________.
-
a) hacks
b) operators
c) co-operators
Personal assistants of executives keeping their diary and performing a wide range of tasks are __________.
-
a) programmers
b) managers
c) private secretaries
Task IX. Complete the following sentences using the words and phrases from the box:
-
a) keyboarding
e) heavy
i) responsibility
b) processing
f) workforce
j) morale
c) requires
g) to follow
k) documents
d) command
h) employee
l) rough
Office employees are a significant segment of the total __________ of any country.
Every office worker takes part in some aspects of information _________.
Word/text processing is the term used to describe the system of preparing _________ that are composed primarily of words.
Word/text processing positions require the _________ to spend the major part of each working day preparing documents.
Proper preparation of documents _________ a number of important skills and abilities.
Rapid _________ skills are required of word/text processing specialists.
_________ of grammar, punctuation, and spelling are quite necessary for typists.
Documents may be prepared from __________ drafts, from dictated notes, or from disks and tapes.
One of the basic skills required of a secretary is the ability __________ instructions.
Those who are efficient and willing to assume __________ have all the opportunities for growth.
Office __________ usually tells on the job performance.
She felt overworked because of a tight schedule and a __________ workload.
Task X. The chart on the left shows the staff grades (1-8) in the company but the labels have got mixed up. Put them in their correct places (a-h) in the chart on the right.
WHITE-COLLAR GRADES
|
|
WHITE-COLLAR GRADES |
1. Junior management |
|
a) ……………………………… |
2. Unskilled grades |
|
b) ……………………………… |
3. Semi-skilled grades |
|
c) ……………………………… |
4. Skilled grades |
|
d) ………………………………1 |
BLUE-COLLAR GRADES
|
|
BLUE-COLLAR GRADES |
5. Middle management |
|
e) ………………………………. |
6. Clerical grades |
|
f) ………………………………. |
7. Senior management |
|
g) ……………………………… |
8. Supervisory grades |
|
h) ………………………………
|
Reading and Comprehension
Task I. Read the text and find in it the English equivalents to the following Russian word combinations. Answer the questions given below:
How large is the portion of office employees in the total workforce?
Why does office work appeal to many people?
What are the functions of office workers?
Технические разработки; влиять на то, как устроены учреждения; знающие работники; значительная часть; трудовые ресурсы страны; разнообразие должностей; в стенах офиса; привлекательная особенность; стать служащим учреждения; выбрать работу; найти работу; интересоваться чем-то; работа с широким кругом обязанностей; работа в учреждении; легко/без труда научиться; обычно требуемые общие знания и умения; освоить определенный процесс производства работы; чувствовать себя на работе комфортно/быть довольным; как можно скорее; первоначальный рабочий опыт; в сочетании с, быть и приятным, и успешным; с другой стороны.