- •Inflation 14
- •Introduction
- •Concept of Marketing
- •Four New Ps
- •Advertisement as a service
- •Globalization
- •The fundamentals
- •Supply schedule
- •Demand schedule
- •Elasticity
- •Inflation
- •Measures of inflation
- •Inflation is measured by calculating the percentage rate of change of a price index, which is called the inflation rate. This rate can be calculated for many different price indices, including:
- •Effects of inflation
- •Causes of inflation
- •Controlling inflation
- •Problems with gdp
- •What are some alternative measures?
- •Juglar cycle
- •Politically-based business cycle models
- •Preventing business cycles
- •Austrian theory of business cycles
- •Cycles or fluctuations?
- •Why write Business Letters?
- •Formatting Envelopes for Business Letters
- •First paragraph
- •Final paragraph
- •Negotiations in English
- •Visualizing the end results
- •The Negotiation Process
- •Coming to a Close or Settlement
- •Roll Call/Apologies
- •It also helps to create an outline before going to the meeting. An outline should include the following:
- •Sample Minutes Outline:
- •Watching the Time
- •Regaining Focus
- •Comments and Feedback
- •Follow Up
- •Talking on the phone
- •Business Vocabulary
- •Import-Export
- •Selling
- •British and American Financial Terms
Follow Up
In the closing remarks, the chairperson, or participants may want to discuss the date and time for the next meeting, when the minutes will be available, or when a decision should be made by. This is also the time to give contact information, such as how to send a question by e-mail or who to call regarding a certain issue.
We'll meet again on the first of next month.
Next time we meet I'll be sure to have those contacts for you.
If anyone has any questions about anything we discussed today, feel free to send me an e-mail.
The minutes from today's meeting will be posted as of tomorrow afternoon.
I'll send out a group e-mail with the voting results.
I. Read & translate the text. Find and write out expressions from the text.
II. Write sentences with vocabulary. Learn the vocabulary.
III. Make a project of your business meeting in English. (Use all the rules from the text).
Talking on the phone
when you are making the call |
when you are answering the call |
A person who answers the phone always starts the conversation |
Hello? In formal or business situations, you usually give your name, or the name of your company. At home, you usually just say Hello?
Hello, Gail Block speaking. Hello, R W Motors.
|
asking for the person you want to speak to Is... there please? Hello, is Monica there, please?
! Don't say 'Is, there Monica, please?' Can I speak to..., please? May I speak to..., please? Can I speak to Dr. Chang, please?
There are more formal than is ... there, please? Is that...? use this when you think you are speaking to the right person, but you are not sure Hello, is that Guy? |
when the right person is there One moment, please
- Hello, can I speak to David Schmidt, pleasure? - One moment pleasure
Hold on/Hang on informal
I’ll(just) get him/her INFORMAL
Speaking say this when you are the person they have asked for
Speaking (= I am Tom) |
saying who you are It's... Hello, is Harry there please? It's his sister This is... Can I speak to Catherine Hart, please? This is Grant Davies
! This is... is more formal than it's |
when the right person is not there Sorry, he's/she's... Sorry, he's out Sorry, she's away for the weekend. Can I take a message?/ Would you like to leave a message? Simon's out at the moment. Can 1 take a message? Do you want to hold? (=when someone is already on the phone in an office. but you can wail for them to finish the conversation) I'm sorry, her line's busy at the moment. Do you want to hold? |
saying goodbye At the end of the conversation, it sounds rude if you suddenly say Bye or Goodbye, and put the phone down. People usually say something else first.
A Well, I'd better go. I have to pick up the kids. B OK, see you soon, then. A Yes, see you on Tuesday. Bye B Goodbye. |
|
I. Read & translate the text. Find and write out expressions from the text.
II. Write sentences with vocabulary. Learn the vocabulary.
III. Make a dialogue of Business phone talk.