- •End of Term Chapter 5 176 page
- •1. How can teams increase employee motivation?
- •2. Describe the five-stage model of group development.
- •3. Describe the punctuated-equilibrium model of group development.
- •4. What are the characteristics of an effective team?
- •5. How can team members harm their team?
- •6. What is the difference between task-oriented roles and maintenance roles?
- •7. What are the effects of team size on performance?
- •8. How can a team minimize social loafing?
- •9. Contrast virtual and face-to-face teams.
- •10. What conditions favour creating a team, rather than letting an individual perform a given task?
- •Chapter 6
- •2. Contrast encoding and decoding.
- •3. What are the advantages and disadvantages of email? Of instant messaging?
- •4. What is nonverbal communication? Does it aid or hinder verbal communication?
- •5. What does the phrase “sometimes the real message in a communication is buried in the silence” mean?
- •6. What are the managerial implications from the research contrasting male and female communication styles?
- •7. List four specific problems related to language difficulties in cross-cultural communication.
- •8. What is the difference between functional and dysfunctional conflict? What determines functionality?
- •2. Contrast the bases of power and influence tactics.
- •3. What are some of the key contingency variables that determine which tactic a power holder is likely to use?
- •4. Which of the six bases of power lie with the individual? Which are derived from the organization?
- •5. State the general dependency postulate. What does it mean?
- •6. What creates dependency? Give an applied example.
- •8 Chapter
- •9 Chapter
3. What are the advantages and disadvantages of email? Of instant messaging?
Advantages:
Quick answer from receiver
Feeling expresses rapidly
Typing of short message
Disadvantages:
Instant messaging uses for non working issues among employees.
Long messages explanation with attached files
4. What is nonverbal communication? Does it aid or hinder verbal communication?
nonverbal communication Messages conveyed through body movements, facial expressions, and the physical distance between the
sender and the receiver.
The academic study of body motions has been labelled kinesics. It refers to gestures,
facial configurations, and other movements of the body. Because it is a relatively
new field, there is not complete agreement on findings. Still, body movement is an
important segment of the study of communication. Body language adds to and
often complicates verbal communication.
facial expression
eye contact
intonations
5. What does the phrase “sometimes the real message in a communication is buried in the silence” mean?
Silence can, in fact, be a powerful form of communication. It can mean someone is thinking or contemplating a response to a question. It can mean a person is anxious and fearful of speaking. It can signal agreement, frustration, or anger.
Silence is a critical element of groupthink because it implies agreement with the majority. It can be a way for employees to express dissatisfaction, as when they “suffer in silence.” It can be a sign that someone is upset, as when a typically talkative person suddenly says nothing”.
Astute (проницательный) communicators watch for gaps, pauses, and hesitations. They hear and interpret silence. They treat pauses, for instance, as analogous to a flashing yellow light at an intersection—they pay attention to what comes next. Managers should pay attention on silence.
6. What are the managerial implications from the research contrasting male and female communication styles?
According to Tannen, women speak and hear a language of connection and intimacy, while men speak and hear a language of status and independence. So, for many men, conversations are primarily a way to preserve independence and maintain status in a hierarchical social order. For many women, conversations are negotiations for closeness in which people try to seek and give confirmation and support.
7. List four specific problems related to language difficulties in cross-cultural communication.
barriers caused by semantics. Some words, for instance, do not translate between cultures.
barriers caused by word connotations. Words imply different things in different languages.
barriers caused by tone differences. In some cultures language is formal, and in others it’s informal. In some cultures, the tone changes depending on the context.
barriers caused by differences in perceptions. People who speak different languages actually view the world in different ways.