- •End of Term Chapter 5 176 page
- •1. How can teams increase employee motivation?
- •2. Describe the five-stage model of group development.
- •3. Describe the punctuated-equilibrium model of group development.
- •4. What are the characteristics of an effective team?
- •5. How can team members harm their team?
- •6. What is the difference between task-oriented roles and maintenance roles?
- •7. What are the effects of team size on performance?
- •8. How can a team minimize social loafing?
- •9. Contrast virtual and face-to-face teams.
- •10. What conditions favour creating a team, rather than letting an individual perform a given task?
- •Chapter 6
- •2. Contrast encoding and decoding.
- •3. What are the advantages and disadvantages of email? Of instant messaging?
- •4. What is nonverbal communication? Does it aid or hinder verbal communication?
- •5. What does the phrase “sometimes the real message in a communication is buried in the silence” mean?
- •6. What are the managerial implications from the research contrasting male and female communication styles?
- •7. List four specific problems related to language difficulties in cross-cultural communication.
- •8. What is the difference between functional and dysfunctional conflict? What determines functionality?
- •2. Contrast the bases of power and influence tactics.
- •3. What are some of the key contingency variables that determine which tactic a power holder is likely to use?
- •4. Which of the six bases of power lie with the individual? Which are derived from the organization?
- •5. State the general dependency postulate. What does it mean?
- •6. What creates dependency? Give an applied example.
- •8 Chapter
- •9 Chapter
6. What is the difference between task-oriented roles and maintenance roles?
There are different tasks and responsibilities among roles.
Task-oriented roles can be described in the following:
Initiating
Seeking information and opinions
Providing information and opinions
Clarifying
Elaborating
Summarizing
Consensus testing
Maintenance roles keep harmony among team employees:
Harmonizing
Compromising
Gatekeeping
Encouraging
7. What are the effects of team size on performance?
4 - 5 members in team are perfect for further achievement. In designing effective teams, managers should try to keep the number of members at less than 10. If a work unit is larger and you want a team effort, consider breaking the unit into subteams.
8. How can a team minimize social loafing?
social loafing - The tendency of individuals to expend less effort
when working collectively than when working individually. To reduce social loafing, teams should not be larger than necessary, and individuals should be held accountable for their actions.
Members’ Preference for Teamwork - abilities, personalities and skills of team player should be considered in job engagement.
Member Flexibility - selecting members who themselves
value flexibility, then cross-training them to be able to do each other’s jobs, should lead to higher team performance over time.
9. Contrast virtual and face-to-face teams.
Virtual teams - virtual team members often have less social rapport and
are more at risk of misunderstanding one another. Virtual teams also make
it possible for people who are in different geographical and time zones to work together.
In face-to-face conversation, people use paraverbal (tone of voice, inflection, voice volume) and nonverbal (eye movement, facial expression, hand gestures, and other body language) cues to provide increased meaning.
10. What conditions favour creating a team, rather than letting an individual perform a given task?
If it fits following, (1) Can the work be done better by more than one person? (2) Does the work create a common purpose or set of goals for the people in the group that is more than the sum of individual goals? (3) Are the members of the group interdependent? This third test asks whether the success of the whole depends on the success of each one and the success of each one depends on the success of the others.
Chapter 6
For Review
1. Describe the communication process and identify its key components. Give an example of how this process operates
with both oral and written messages.
2. Contrast encoding and decoding.
encoding Converting a message to symbolic form.
decoding Interpreting a sender’s message.
Our position in the social-cultural system affects our ability to successfully engage in communication. Messages sent and received by people of equal rank are sometimes interpreted differently than messages sent and received by people in very different positions. The importance of encoding and decoding lead to right communication feedback.