- •«Финансовый университет
- •Предисловие
- •Часть 1:
- •Часть 2:
- •Into the Modern Era (1950s – Present)
- •Vocabulary list
- •Writing
- •Speaking
- •Violence in Schools
- •Ian says:
- •Unit II
- •Vocabulary list
- •Text b What are Microeconomics and Macroeconomics?
- •Vocabulary List
- •Writing
- •Speaking
- •Part 2 Text a The system of higher education in the United States
- •Text b Education in the United States
- •Community Colleges
- •The Ivy League
- •Glossary
- •Unit III
- •Opportunity Costs
- •Vocabulary list
- •Planned Economies
- •Market Economies
- •Vocabulary list
- •Mixed Economy
- •Writing
- •Speaking
- •How to Choose a University Course
- •Unit IV Part 1 Competition
- •Vocabulary List
- •Vocabulary List
- •Writing
- •Speaking
- •Part 2 TextA
- •Strengths and Weaknesses of a Student
- •How to be motivated to start studying
- •Instructions:
- •Tips & warnings
- •How to be a good student
- •Instructions:
- •Unit V Part 1 Money: History and Functions
- •History of the word “money”
- •Functions of money
- •Money as a medium of exchange
- •Money as a store of value
- •Money as a unit of account
- •Vocabulary list
- •Writing
- •Speaking
- •Money and the Meaning of Life
- •Respect & recognition
- •Personal satisfaction
- •Unit VI Part 1 Forms of Money
- •Commodity money
- •Metallic money
- •Metallic coins
- •History Paper money
- •Obligations
- •Gold Standard
- •Gold Exchange Standard
- •Vocabulary List
- •Intrinsic value, bill of exchange, scarcity, durability, fiat money, nominal value, gold standard, legal tender
- •Writing
- •Speaking
- •It’s All Who You Know
- •The Effect of Part-Time Jobs on Students
- •Unit VII
- •Movements in individual prices and in the general price level
- •Measurement issues
- •Consumer Price Index
- •Measurement problems
- •Nominal and real variables
- •Vocabulary list
- •Hyperinflation
- •Vocabulary list
- •Writing
- •Speaking
- •Part 2 From College to Career
- •Navigate Change: 3 Tips to Manage the Transition from College to Career
- •1. Small Steps
- •2. Small Dreams
- •3. Big Belief
- •1. Do you prefer to study…
- •2. Do you study best…
- •3. Do you prefer to work…
- •Goldsmith to Banker
- •Vocabulary list
- •Text b The Bank of England
- •Vocabulary list
- •Writing
- •Speaking
- •Career: Economist
- •Unit IX Part 1 Globalization
- •The Pros and Cons of Globalization
- •Vocabularylist
- •Interaction, globalization, cross-border, controversial, vulnerability, interdependence, integration
- •Text b Russia and Globalization
- •Vocabulary list
- •Writing
- •Part 2 Why learn languages?
- •10 Good reasons why you should be learning a foreign language
- •Text a British educational and foreign language policy
- •I. Single European Market
- •II. European Monetary Institute
- •III. Ecb and the euro
- •Vocabulary List
- •Writing
- •Speaking
- •Part 2 Defining a 21st Century Education: At a Glance
- •Appendix I Communication Skills
- •Greetings and Introductions
- •Introductions – Social Language
- •Informal Greetings: Arriving
- •Informal Greetings: Departing
- •Travel Greetings - Social Language
- •Social Contacts: Starting a Conversation
- •Five Basic Facts
- •Hobbies / Free Time
- •Social Contacts: Speaking to Strangers; Special Days
- •Interrupting
- •Special Days
- •Social Contacts: Small Talk
- •Social Contacts: First Name, Last Name Or Title?
- •Expressing opinion
- •Making Suggestions
- •Construction
- •Stating a Preference
- •Construction
- •Disagreeing
- •Giving Advice
- •Construction
- •Contrasting Ideas
- •Construction
- •Asking for Information and Explanations
- •Construction
- •Task: Make up short dialogues using the above constructions. Demanding Explanations
- •Construction
- •Telephoning (I) Telephone English - Important Phrases
- •Telephone English - Leaving Messages
- •Telephoning (II) Business Telephone Conversation Patterns
- •Interrupting
- •Negotiations
- •Glossary
- •Negotiations Stages. The language
- •1 Opening the Negotiations
- •2 Clarifying Proposals
- •3 Exploring the Zone of Bargaining and Options
- •4 Bargaining
- •5 Entering the Critical Phase
- •Identifying obstacles:
- •6 Closing
- •The Negotiation Process
- •Language to use to show understanding/agreement on a point:
- •Language to use for objection on a point or offer:
- •Markus Opens the Negotiations
- •Appendix II
- •Summary Writing
- •If you must use the words of the author, cite them.
- •Gist Writing
- •Getting the gist
- •Appendix III
- •I. Preparation and Planning
- •I.1 Essential Preparation and Planning Checklist
- •I.2 Other questions concerning physical aspects.
- •II. Structure of an Oral Presentation
- •II.1.D Give title and introduce subject
- •II.1.E Give your objectives (purpose, aim, goals)
- •II.1.F Announce your outline.
- •II.3 The end or conclusion
- •II.3.A Content
- •II.3.B Dealing with difficult questions
- •Summary of Part II
- •III. Visuals
- •Vocabulary of graphs/chart
- •IV. A Relationship with the Audience
- •V. Body Language
- •VI. Voice and Pronunciation
- •Заключение
- •List of Literature
- •Internet sources:
- •Благодарности
- •Contents
Telephone English - Leaving Messages
Leaving a message
Sometimes, there may not be anyone to answer the telephone and you will need to leave a message. Follow this outline to make sure that the person who should receive your message has all the information he/she needs.
Introduction - - - - Hello, this is Ken. OR Hello, My name is Ken Beare (more formal).
State the time of day and your reason for calling - - - - - It's ten in the morning. I'm phoning (calling, ringing) to find out if ... / to see if ... / to let you know that ... / to tell you that ...
Make a request - - - - Could you call (ring, telephone) me back? / Would you mind ... ? /
Leave your telephone number - - - - My number is .... / You can reach me at .... / Call me at ...
Finish - - - - Thanks a lot, bye. / I'll talk to you later, bye.
Model:
Telephone:(Ring... Ring... Ring...)Hello, this is Tom. I'm afraid I'm not in at the moment. Please leave a message after the beep..... (beep)
Ken: Hello Tom, this is Ken. It's about noon and I'm calling to see if you would like to go to the Mets game on Friday. Could you call me back? You can reach me at 367-8925 until five this afternoon. I'll talk to you later, bye.
As you can see, leaving a message is pretty simple. You only need to make sure that you have stated all the most important information: Your Name, The Time, The Reason for Calling, Your Telephone Number.
Task 1: Leave a message to your friend (parent, colleague, teacher, business-partner, roommate, customer etc) using the above model.
Task 2: Here are some role plays for you to use in practicing your telephoneEnglish.
Requesting Travel Information
Student A:
Choose a city in your country. You are going to travel to this city for a business meeting over the next weekend. Telephone a travelagencyandreservethefollowing:
Round-tripflight
Hotelroomfortwonights
Restaurantrecommendation
Pricesanddeparturetimes
Student B:
You work in a travel agency. Listen to student A and offer him/her the following solutions:
Round-trip flight: Air JW $450 Coach, $790 First Class
Hotel room for two nights: Hotel City $120 a night in the downtown area, Hotel Relax $110 a night near the airport
Restaurant Recommendation: Chez Marceau - downtown - average price $70 a person
Product Information
Student A:
You need to purchase six new computers for your office. Call JA's Computer World and ask for the following information:
Currentspecialoffersoncomputers
Computer configuration (RAM, Hard Drive, CPU)
Guaranty
Possibility of discount for an order of six computers
Student B:
You work in at JA's Computer World answer student A's questions using the following information:
Two special offers: Multimedia Monster - with latest Pentium CPU, 256 RAM, 40 GB Hard Drive, Monitor included - $2,500 AND Office Taskmaster - cheaper CPU, 64 RAM, 10 GB Hard Drive, Monitor not included - $1,200
1 Yearguarantyonallcomputers
Discount of 5% for orders of more than five computers
Leaving a Message
Student A:
You want to speak to Ms Braun about your account with her company, W&W. If Ms Braun isn't in the office, leave the following information:
Yourname
Telephone number: 347-8910 (or use your own)
Calling about changing conditions of your contract with W&W
You can be reached until 5 o'clock at the above number. If Ms Braun calls after 5 o'clock, she should call 458-2416
Student B:
You are a receptionist at W&W. Student A would like to speak to Ms Braun, but she is out of the office. Take a message and make sure you get the following information:
Name and telephone number - ask student A to spell the surname
Message student A would like to leave for Ms Braun
How late Ms Braun can call student A at the given telephone number
Selling Your Product
Student A:
You are a salesperson for Red Inc. You are telephoning a client who you think might be interested in buying your new line of office supplies. Discussthefollowinginformationwithyourclient:
New line of office supplies including: copy-paper, pens, stationary, mouse-pads and white boards
You know the customer hasn't ordered any new products during this past year
Special discount of 15% for orders placed before next Monday
Any order placed before Monday will not only receive the discount, but also have its company logo printed on the products at no extra charge
Student B:
You work in an office and receive a telephone call from your local office supplier. As a matter fact, you need some new office supplies so you are definitely interested in what the salesperson has to offer. Talkaboutthefollowing:
New pens, stationary and white boards
Do they have any special offers
You would like to place an order for 200 packages of copy paper immediately