- •Contents
- •VIII. 84
- •Предисловие Цель и содержание курса
- •Part I Functional English
- •Introducing and meeting people
- •Remember the Language for
- •Introducing Replies
- •Parting
- •Practice
- •Agreeing; Disagreeing
- •Remember the Language for
- •Practice
- •Making an apology and expressing regret
- •Giving a reason and responding
- •Expressing thanks and saying goodbye
- •Practice
- •Making and responding to requests
- •Remember the Language for
- •Practice
- •Making suggestions
- •Remember the Language for
- •I. Making a suggestion to a friend
- •II. Making a suggestion to a business client, etc.
- •Practice
- •Confessing ignorance.
- •Practice
- •Likes, dislikes and preferences
- •Remember the Language for
- •Practice
- •Exchanging information about occupations.
- •Remember the Language for
- •Practice
- •Drawing attention to news and expressing reactions
- •Remember the Language for
- •Practice
- •Argument: for and against
- •Remember the Language for
- •Practice
- •Asking for a repetition or an explanation
- •Remember the Language for
- •I. Missing part of an announcement and asking to help
- •II. Asking to explain
- •Practice
- •Discussing reactions and impressions. Commenting on people’s behavior.
- •Remember the Language
- •Practice
- •2.Replies
- •Instructions, orders, advice
- •Instructions, orders, advice
- •Worry, anxiety, uneasiness, misgiving
- •Remember the Language for
- •Remember the Language for
- •Remember the Language for
- •Reference notes to part I
- •Introducing and meeting people
- •Agreeing; disagreeing
- •Asking for a repetition or an explanation.
- •Discussing reactions and impressions. Commenting on people’s behavior.
- •Instructions, orders, advice
- •Part II Real-life Situations At a Restaurant
- •Practice
- •Vegetables
- •Getting something to eat.
- •At a fast food restaurant.
- •At a coffee shop
- •How to order a meal at a small restaurant
- •At a Hotel
- •Practice
- •Checking in
- •Calling the front desk
- •At a Shop
- •Practice
- •Shopping.
- •At the hotel reception desk
- •In a department store
- •Buying clothes
- •At a Bank
- •Practice
- •Asking for a change
- •Replacing traveleers checks
- •At the Airport
- •Practice
- •How to make airline reservations
- •At the check-in counter
- •Going through the security check
- •Transport
- •Practice
- •Taking a taxi
- •Renting a car
- •At a railroad station
- •At the Information Agency
- •Practice
- •Calling a travel agency
- •At an information desk
- •At a ticket window
- •At a tourist information center
- •Part III Business Conversations
- •To promote – повышать в должности
- •Curriculum Vitae: Anne Brooks
- •History
- •Rsa Shorthand 100 wpm 1994
- •Part IV Written Communication
- •1.The layout and parts of a business letter
- •Practice
- •Practice
- •Practice
- •Practice
- •3.Requesting action, information, apologizing.
- •Practice
- •Practice
- •4.Making a complaint, making a point, warning
- •Practice
- •Practice
- •Practice
At a Bank
Read the conversation. Try to memorize it.
Clerk: Good morning. Can I help you?
Mr. A: Yes, my name’s Adams. I’m expecting some money from my bank in London.
C.: By post, cable or telex, sir?
Mr. A: By telex.
C.: Let me see. Ah, yes, Mr. Adams. £ 200 from the Royal Bank, London. Have you got any identification, sir?
Mr. A: Well, I haven’t got my passport, but I’ve got my driving licence. Will that be all right?
C.: Yes, sir, that’ll be all right.
Practice
Write the words in these sentences in the correct order.
difference / it / any / make / doesn’t .
this / you / check / cash / could ?
you / like / money / would / the / how ?
of / is / exchange / what / the / rate ?
like / francs / to change / I / these / would .
Complete the conversation with sentences from I.
A.: ....................
Clerk: Yes, sir. How many francs have you got?
A.: 200. ......................
C.: The current rates are on the notice board, sir. Do you want small bills or large?
A.: ....................
C.: Anything else?
A.: ....................
C.: Yes, sir. Sign it here, please... Thank you... £ 30. .....................?
A.: Four fives and ten ones, please.
Have conversations like the one in II.
Asking for a change
Choose the variant you need in this situation.
1.
A.: Excuse me, but could you give me some change?
B.: Let me see. Are dimes and quarters OK?
A.: I want to make a long-distance phone call.
B.: Then you’ll need small change...
2.
A.: Sorry to bother you, but do you have change for a one?
B.: I’ll have to look. What do you want it for?
A.: I need it for the parking meter.
B.: I can give you quarters, if that’ll help.
3.
A.: Pardon me, but I was wondering if you could break a one.
B.: Let me look. What do you need?
A.: I need the change for the stamp machine.
B.: I think dimes and quarters will do.
4.
A.: Excuse me. Could you give me change for a dollar?
B.: I’ll see what I have. What do you need it for?
A.: I want to get cigarettes.
B.: You can use quarters, dimes and nickels.
Read and reproduce the conversations.
Replacing traveleers checks
A.: Did you get your checks replaced?
B.: Yes, but it was complicated. I went to the office downtown and they told me I had to call New York before they could do anything. So they let me use their phone - it was a toll-free number. The woman asked me how much I’d lost and what the check numbers were. Thank God I had them written down.
A.: Well, that doesn’t sound so bad.
B.: But it’s not the whole story. She wanted to know where I bought the checks and if I had any ID. I gave her my passport number. Then she gave me a “file number” and told me where the nearest refund office was. I told her I was already there. Then she wanted to talk to the agent. After they hung up, I had to fill out a form with all the same information on it. Then finally the agent okayed the thing, after her supervisor had initialed it, and I got my checks.
A.: Well, at least it didn’t cost you anything.
B.: You’re right, and if I hadn’t had the numbers, it could’ve been a lot more complicated.
A.: Would you cash these travelers checks, please?
B.: How would you like them?
A.: In ten-dollar bills, please.
B.: Is there anything else?
A.: Yes, I’d like to know how to send money to France.
A.: Could you change these for me, please?
B.: What would you like?
A.: Twenties and some smaller bills, please.
B.: Anything else?
A.: Yes. Could you tell me my balance? Here’s my account number.
Here are some words to help you check your understanding of the dialogues. You should know the bold words to make your communication easier.
bill (n): paper money
break (v): to give smaller bills or coins in exchange for a larger one
cash (v): to exchange a check (or other order to pay) for cash
complicated (adj.): not simple
change (n): coins
dime (n): (US) coin worth 10 cents
exchange rate (n): the value of money of one country or the cost of buying currency from another country
file number (n): an official number recorded when information is being collected on a person
ID, identification (n): an official paper that proves who a person is
initial (v): to write your initials
nickel (n): (US) coin worth 5 cents
okay (v): to approve
quarter (n): (US) coin worth 25 cents
refund (v): to give back a customer’s money when he returns merchandise that he is not satisfied with for some reason , e. g. bad quality, wrong size, etc.
replace (v): to put something back or exchange something for full value
supervisor (n): a person in charge of others; a boss
telex (n): - teleprinter
toll (n): a charge made for a long-distance call
toll-free (adj.): without a toll
travelers checks (n): prepaid insured bank «checks» that can be used as or exchanged for cash. They are safer than cash because, if lost or stolen, they can be replaced.
Test
Find English equivalents.
1. Я бы хотел восстановить мои дорожные чеки. |
a) Can I use your phone? |
2. Это бесплатный номер? |
b) Where is the nearest refund office? |
3. У вас есть удостоверение личности? |
c) Do you have any ID? |
4. Не могли бы вы сообщить мне номер вашего паспорта? |
d) How much did it cost you? |
5. Где ближайшая касса возврата? |
e) I’d like to get my checks replaced. |
6. Могу я воспользоваться вашим телефоном? |
f) Is it a toll-free number? |
7. Сколько это тебе стоило? |
g) May I have your passport number? |
Look at the sentences (a-e) below and put the conversation in order.
How do you want them?
Yes, I’d like to open an account.
It doesn’t matter.
Could I change these pounds for dollars, please?
Do you want anything else?