2. Here is an email from Woodman Ltd., a manufacturing company, to a

customer. Fill in the blanks with words: dispatched; warehouse; shipped; delivery; carrier packing list; crate; delivery note; consignment;

Ref: MS423 Dear Clive We have just (a)_________ the (b)_______ of goods, order no. MS423, to you. We have used our usual (c)____ , MJ Irving. The chairs have been packed in a wooden (d) ____ _ and marked WD MS Belfast. I am attaching the (e)_____ ; the (f)_____ is enclosed with the goods. The crate should be (g)_______ to Ireland on Thursday and Irving has promised (h)_____________ to your (i)_____________ in Belfast on Friday morning. Regards Barry

KEY:

a dispatched

b consignment

с carrier

d crate

e packing list

f delivery note

g shipped

h delivery

i warehouse

3. Match the part of the car with its function.

KEY:

4. Al made the following notes about three engine problems. Match the

faults (l -3) to the possible causes (a-c).

Keys: 1 b 2 c 3 a

5. Describe the problems in Exercise 4 using the following phrases:

a faulty part; a sudden problem; a systematic problem; an installation problem;

an intermittent problem; caused by wear and tear; It’s / It was ...; It's /It was probably ...; Perhaps it’s/ it was. ..; This is/was a ...

Suggested answers:

1 This is an intermittent problem. It's probably caused by wear and tear.

2 This was a sudden problem. It's probably a faulty part, or an installation problem.

3 This is a systematic problem. It's probably a faulty part, or an installation problem.

6. Analyse the problem described below. Underline the words in the box

that describe it.

major minor sudden systematic intermittent

7. Read the notes and assess the possible causes of the problem in

Exercise 6 using the words: It sounds like it's; It could be / It might be ; I doubt it's; It can't be ;

Suggested answers:

It can't be water in the fuel supply. (This would cause misfiring.) It could be a clogged fuel filter. (The engine is performing consistently, but is down on power.)

I doubt it's a compression leak. (This would probably result in increased fuel consumption, and would probably cause more major problems.) It can't be a lubrication problem. (This would cause overheating.) I doubt it's a blockage in the exhaust system. (This would cause more major problems.)

Writing

1. Choose the correct ending from в to complete each of the following

sentences in A and then produce a short article about Japanese cars.

A Let us consider what happened when Japanese cars Local manufacturers thought they were cheap But soon people noticed that they didn't break down At the same time, Japanese manufacturers started trying to Customers were delighted with the new cars The cars did more than simply satisfy customers' requirements,

В as often as British or American cars. which exceeded their expectations. they provided value for money. were first imported into the UK and America, and of low quality. meet customer needs in terms of style and design.

KEY:

Let us consider what happened when Japanese cars were first

imported into the UK and America.

Local manufacturers thought they were cheap and of low quality.

But soon people noticed that they didn't break down as often as

British or American ears.

At the same time, Japanese manufacturers started trying to meet

customer needs in terms of style and design.

Customers were delighted with the new cars which exceeded their

expectations.

The cars did more than simply satisfy customers' requirements,

they provided value for money.