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- •Definition of management
- •2. Work in pairs. Read the text again and find the manager’s functions.
- •3. Divide the managerial functions, you have just listed, into four groups.
- •Vocabulary
- •1. A) Match the word ‘aim’ and ‘result’ with the verbs given below.
- •2. Complete the sentences with an appropriate word.
- •3. Match the synonyms.
- •4. Match the words to make phrases.
- •1. What levels of management do you know? Give their main characteristics.
- •2. Decide what level of management these positions could be referred to.
- •1. A) Read the text and complete it, using the correct form of the verbs below. Top Management
- •2. A) What are the advantages and disadvantages of making a mission statement?
- •Company structures
- •Vocabulary
- •1. Look at the chart below and complete the paragraph, using the correct form of the words in the box.
- •2. Complete the management hierarchy chart with the correct form of an appropriate word or phrase from the box.
- •3. A) Read the whole text and then complete the organization chart:
- •4. A) Work in pairs. Prepare a list of departments which are typical for most of the companies. Think of the functions that different departments carry out.
- •1. Someone is giving a visitor a tour of a company.
- •2. Choose a company you are familiar with. Present its structure, describing the hierarchy and activities of the departments. Management qualities and skills
- •Vocabulary
- •1. Prepare a list of positive and negative qualities of a boss.
- •3. Jack Welsh is Chief Executive Officer of General Electric. In the extracts bellow he talks about qualities of a good leader. Read the text and summarise these qualities.
- •4. Complete column 2 of the table with opposite meanings. Use the prefixes in-, ir-, un-, il- or dis-. Then complete column 3 with the noun forms.
- •5. A) In the grid below, eleven words connected with management qualities are hidden horizontally, vertically or diagonally. Find them.
- •6. Fill in the gaps using the words below.
- •The qualities of a successful manager
- •7. A) Complete the columns in the questionnaire.
- •8. Comment on the following statements. Which of them do you agree with?
- •9. Fill in the gaps using the words below. Define the genre of this text.
- •10. Read the letter.
- •Leadership and management styles
- •1. Read the description of the five different types of manager. Put the numbers 1-5 on the line, then compare in small groups.
- •The Big Three Management Styles
- •Directing Style
- •Discussing Style
- •Delegating Style
- •5. Check the following word partnerships. Find the odd one in each group.
- •Vocabulary through the context
- •1. Find the synonyms to make pairs.
- •2. Match the sentence beginnings with the correct endings.
- •3. Complete the crossword with the correct forms of words, given in the vocabulary list.
- •1. Discuss the question in small groups.
- •2. Read the paragraphs of two articles. What is the main point made by the writer in each case?
- •4. Find words in the articles with the following meanings.
- •2 Tackling problems
- •3 Body language
- •4. According to the text, which of these phrases are typically used by men and which by women?
- •5. Work in groups and discuss the questions. Prepare a poster to present your ideas.
- •1. Douglas Ivester is Chief Executive Officer of Coca-Cola. Before you read the article about him, discuss what qualities you expect him to have.
- •2. Now read the article and complete the fact sheet given after the text. Focus on Douglas Ivester, ceo of Coca-Cola
- •3. Answer these questions about the article.
- •5. Discuss these questions.
- •Elements of success
- •1. Read the article about the Ikea company, the home furnishings retail giant, and its founder. Which of the following statements about Ingvar Kamprad
- •The bolt that holds the Ikea Empire together
- •2. Read the article again and make notes about Mr. Kamprad.
- •3. Find words or phrases in the article that match these definitions.
- •4. Using the information from the table above,
- •Motivation
- •1. Read the text and continue your list of job priorities.
- •2. Choose your top five and rank them in order of priority. Explain your choice.
- •3. Divide all these criteria into groups.
- •Vocabulary through the context
- •I like the team work
- •I want to make a contribution
- •1. Complete this table with the related forms.
- •2. Complete the sentences with expressions from vocabulary.
- •3. The aircraft engineer talks about his work. Complete his statements with necessary expressions.
- •4. A) Five people talk about their jobs. Match the jobs (1-5) to the people (a-e) and put the words in brackets into the correct forms.
- •Vocabulary 2
- •1. Match the items which are similar in meaning.
- •4. Using different sources, find information about basic theories of motivation. Prepare the summary of their main ideas.
- •5. A) Complete the passage about job satisfaction with five appropriate words from the box.
- •Factors contributing to job satisfaction
- •1. Read the article and formulate its main idea in 2-3 sentences. Perks that work
- •2. Look through the article again. In which lines are these ideas mentioned?
- •3. Look in the article to complete these word partnerships.
- •4. Complete these sentences with word partnerships from Exercise 3.
- •5. Discuss these statements.
- •1. A) Look at the headline of the article. What do you think it could be about?
- •Dirty business, bright ideas
- •2. Work in two groups. Group a completes the information file on Liisa Joronen. Group b completes the information file on her company, sol. When you have finished, check each other’s files.
- •3. Which of these statements are true? Correct the false ones.
- •4. Read these extracts from the article. Which word is similar in meaning to the underlined word in each extract?
- •5. Discuss these questions.
- •Team building
- •1. Think of at least two advantages and disadvantages of working in a team.
- •2. How well could you work in a team? For each category in the quiz below, tick the three statements that most apply to you. Comment on the results.
- •What sort of team player are you?
- •3. Meredith Belbin has identified these types of team members or team players.
- •4. A) Study typical stages of team life.
- •Vocabulary
- •1. Match the prefixes of the words 1-10 to their meanings.
- •2. Complete the text below using some of the words in exercise 1 in the correct form.
- •3. In each group, cross out the word which does not begin with a prefix.
- •4. Complete the sentences with the appropriate words remaining in exercise 3.
- •5. Discuss the following questions.
- •1. Read the article. Then match these headings with the sections marked 1-6.
- •Team building involves more than throwing a few people together
- •2. Discuss these questions.
- •3. There are a number of fixed phrases in English joined with and. These are called fixed pairs.
- •Working hours
- •Vocabulary through the context
- •1. Which person (1-5) is most likely to do each of the five things (a-e)?
- •2. Read what people talk about their jobs. Think what type of job or working hours they mean.
- •3. Complete the text with appropriate prepositions.
- •1. Read the text and fill in the gaps with suitable words from the box. Working conditions
- •2. Match up the following words and expressions into logical pairs:
- •Satisfied companies and employees expand the world of telecommuting.
- •5. A) Read the magazine article about advantages and disadvantages of working from home. Put each quotation in the correct category in the chart below. The first one has been done for you.
- •Working from home
- •6. A) Find in the article words and phrases which mean the same as:
- •Vocabulary through the context
- •1. Xavier and Yvonne are talking about Xavier's new job as a photocopier salesman. Complete the conversation, using words from a opposite.
- •2. Which expressions from vocabulary could be used to continue each of these newspaper extracts?
- •1. Match up the following words with the underlined words in the text. Remuneration
- •2. Look at the set expressions given below, and decide if they refer to earning a high or a low salary?
- •Building relationships and communication
- •1. Discuss these questions.
- •2. Answer the questions in the quiz. Suppose how good you are at building relationships.
- •Vocabulary
- •1. The verbs below are often used with the word relations. Use them to complete the table.
- •2. Choose the correct verb in each sentence.
- •3. Match the following sentence halves. Then make five more sentences with the verbs in Exercise 1 and 2.
- •4. Two managers are talking about building relationships with agents. Put the conversation in the correct order.
- •5. Work in pairs and role play these situations.
- •2.What do the following numbers in the article refer to?
- •4. According to the article what are the main factors responsible for aig’s success in Asia?
- •5. Read the article again and answer these questions.
- •7. Discuss these questions.
- •Communication
- •1. What makes a good communicator? Choose the three most important factors.
- •2. Discuss these questions.
- •3. A) Which words below apply to good communicators? Which apply to bad communicators?
- •4. Complete this talk by a communication expert with the verbs from the box.
- •5. Think of a good communicator you know. Explain why they are good at communicating.
- •1. What are the advantages and disadvantages for companies of using e-mail?
- •2. Select three of the items below which, in your opinion, best contribute to improving communication
- •Communication – it’s much easier said than done
- •3. Read the article again and answer these questions.
- •5. Discuss these questions.
- •Crisis management
- •1. Discuss the following.
- •2. Crisis management experts have identified the following key steps for companies in a crisis. Use them to complete the chart below. Then discuss your answers.
- •1. Read the text of the interview with Mike Seymour, an expert on crisis management. What three crisis areas does he mention?
- •Keeping your client relationship afloat
- •2. The writer provides guidelines for dealing with a crisis. Read the article again and complete the guidelines with words from the following box.
- •3. A) Match words from each column to make word partnerships, adding the word of if necessary. For example, action plan, admission of liability.
- •4. Answer these questions.
- •Effective Risk Management
- •1. Which item in each of the categories below carries the most and the least risk? Explain why.
- •2. Are you a risk-taker? What risks have you taken?
- •3. What risks do businesses face? Note down three types.
- •Vocabulary
- •1. The verbs in the box are used to describe risk. Check their meanings and put them under the appropriate heading.
- •2. Match these halves of sentences from newspaper extracts.
- •4. In pairs, talk about the risks facing one of the following:
- •2. The following risks are of concern to senior executives. Where do you think they fit into the table below?
- •The dangers of not looking ahead
- •Vocabulary
- •1. Read the information below. Complete your sentences with the words in bold.
- •2. A) Match the verbs 1 to 6 to the nouns a) to f) to make word partnerships.
- •4. A) Which of these words would you use to describe yourself in a work or study situation? Add any other useful words.
- •5. Choose the correct alternatives to complete the text below.
- •How to select the best candidate and avoid the worst
- •1. Read the text below and decide if the following statements are true (t) or false (f).
- •Fit for hiring? it’s mind over matter
- •2. Discuss the following questions in pairs.
- •1. You will read the interview given by David Smyth, the Personnel Manager of a major European insurance company, answering questions about the way he interviews and selects candidates.
- •In the first extract he talks about the four points listed below. Read and number them in the order in which he mentions them. Comment each point then.
- •Interviewer:
- •Interviewer:
- •Interviewer:
- •Interviewer:
- •2. Read the second extract, David Smyth talks about the stages of an interview. Read what he says and complete the following chart.
- •3. Look at the questions that David Smyth uses during an interview. In which section of the interview would each question appear?
- •4. Work with a partner.
- •Headhunting
- •1. Read the article from the Financial Times about the headhunting profession, then answer the questions below. Poacher turned tv star – do headhunters deserve their bbc image?
- •2. Dr. Simon Kingston works for the international executive search consultants Heidrick and Struggles. Read his interview and complete the chart below. M ethods for identifying candidates
- •Interviewer:
- •1. Read the two case studies below and answer these questions.
- •2. Discuss these questions
- •3. Match the adjectives in column a to the nouns in column b.
- •4. Now complete these sentences with word partnerships from the list.
- •5. Read the advertisement, then read about candidates, choose the best candidate. Discuss your choice in groups. Personal Assistant
- •Interviewer’s notes
2. Look at the set expressions given below, and decide if they refer to earning a high or a low salary?
1. Believe me, they pay peanuts.
2. He really is one of the fat cats.
3. He's rolling in it.
4. I don't know where he finds the time to spend it.
5. I earn an absolute pittance.
6. It's hardly worth getting out of bed for.
7. It's nothing to write home about.
8. She earns a fortune.
9. She must be absolutely loaded.
10. We're talking serious money here, about 120K.
11. If you pay peanuts, you get monkeys!
WRITING
Summarise the whole information you’ve leant about working conditions and write a composition ‘Working conditions I dream about’.
Project work: Organize a survey. Interview a group of working people about their working conditions. Find out if they are satisfied with their job or not. Present the result in the class with help of Power Point. Use tables and graphs.
Part 4 PSYCHOLOGICAL ASPECTS OF MANAGEMENT
Building relationships and communication
1. Discuss these questions.
1. What are the most important relationships for you a) at your place of work or study? b) outside your place of work or study?
2. What benefits do you get from each relationship?
2. Answer the questions in the quiz. Suppose how good you are at building relationships.
1 You are in a room with a group of people who don't know each other. Do you
wait for someone to say something?
introduce a topic of conversation?
introduce yourself?
2 When you are introduced to people, do you remember
their name?
their face?
their clothes?
3 On festive occasions, e.g. New Year, do you
send greeting cards to everyone you know?
send e-mails?
reply only to cards received?
4 Do you think small talk is
enjoyable?
a waste of time?
difficult to do well?
5 Do you prefer
not to socialise with colleagues?
to socialise often with colleagues?
to socialise with colleagues only if you have to?
6 Do you like to have conversations
with people who share your interests?
with almost anyone?
with people who are your social equals?
3. Ward Lincoln, Business Relations Manager with an international training organisation, is talking about areas for companies to consider in order to build strong business relationships. What factors do you think he will mention?
Read the interview and check the predictions you made.
INTERVIEWER - Ward, what are the key factors in building good business relationships?
WARD LINCOLN - I believe that relationships, business or otherwise, are about trust. And in order to gain trust, you must be honest; you must be transparent, clear. Don’t promise what you can’t deliver. There is nothing worse in a relationship than being let down. It is also about being clear, being explicit - people present their products in brochures, pamphlets, flyers, e-mail, videos. All of those media –they’re all very effective, but it must be clear. The customer must understand very quickly, what you are selling, what price you’re selling at. The speed of that information, the speed of the response -it must consistently be fast. The restless customer of the 21st century does not have time on his or her hands and there are a million other providers, all ready and eager to sell to that customer. In order to continue that relationship, maintaining the relationship, consistently answer their queries, respond quickly in a simple format.
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