Практичне заняття №1 Тема: в готелі. Резервація, реєстрація, виписка.
The Hotel Reservation
To stay at the … Hotel [həʋ’tel]
Reception-desk
Receptionist
Accommodation
Available, to be available
To reserve a single or a double room for …/in sb name
Charge for the room
There is no extra charge for this (додаткова оплата)
Hotel-porter
To show sb to the reception-desk.
But! To show sb into a room (ввести у кімнату)
I can’t find the key to my room
The lift will take you to the seventh floor.
To lock/unlock
To give a tip
To pack/unpack
Right away (миттєво)
To do all the formalities
DIALOGUE 1. Reserving a room in the hotel
Hotel Clerk: Hello. Sunnyside Inn. May I help you?
Man: Yes, I'd like to reserve a room for two on the 21st of March.
Hotel Clerk: Okay. Let me check our computer here for a moment. The 21st of May, right?
Man: No. March, not May.
Hotel Clerk: Oh, sorry. Let me see here. Hmmm.
Man: Are you all booked that night?
Hotel Clerk: Well, we have one suite available, complete with a kitchenette and a sauna bath. And the view of the city is great, too.
Man: How much is that?
Hotel Clerk: It's only $200 dollars, plus a 10% room tax.
Man: Oh, that's a little too expensive for me. Do you have a cheaper room available either on the 20th or the 22nd?
Hotel Clerk: Well, would you like a smoking or a non-smoking room?
Man: Non-smoking, please.
Hotel Clerk: Okay, we do have a few rooms available on the 20th; we're full on the 22nd, unless you want a smoking room.
Man: Well, how much is the non-smoking room on the 20th?
Hotel Clerk: $80 dollars, plus the 10% room tax.
Man: Okay, that'll be fine.
Hotel Clerk: All right. Could I have your name, please?
Man: Yes. Bob Maexner.
Hotel Clerk: How do you spell your last name, Mr. Maexner?
Man: M-A-E-X-N-E-R.
Hotel Clerk: Okay, Mr. Maexner, we look forward to seeing you on March 20th.
Man: Okay. Goodbye.
suite [swi:t] (noun): a group of connected rooms at a hotel - I decided to reserve a suite for our honeymoon.
kitchenette [kɪtʃɪ'net] (noun): a very small kitchen - My first apartment was very small and only had a kitchenette.
DIALOGUE 2. Reserving a room in the hotel
Mark Findley telephones the Europe Hotel to reserve a room for himself in London.
Receptionist: Reception-desk. The Europe Hotel. Good morning!
Mark: Good morning! I would like to reserve a hotel accommodation for three nights, from Wednesday, the 20th of October, to Friday, the 22d of October, inclusive.
Receptionist: Could you tell me what accommodation would you like to have? Do you want a single or a double room?
Mark: Yes, certainly! I’d like a double.
Recept-t: Just a minute. Let me see whether we have the accommodation available. OK, we do.
Mark: Great, thanks.
Receptionist: Do you want a room with a bath or a shower?
Mark: A shower, please.
Receptionist: So, a double room for three nights with a shower, is that right?
Mark: Yes, that’s right. And what is the charge?
Receptionist: It will cost $ 120 for the room a night and that includes breakfast. Would you like to have dinner in the hotel?
Mark: No, thanks, just breakfast, please.
Receptionist: Can I have your name, please?
Mark: It’s for Mark Findley.
Receptionist: Could you spell that, please?
Mark: Yes, of course. F-i-n-d-l-e-y.
Receptionist: Thank you, sir.
Mark: Shall I send a deposit?
Receptionist: No. It isn’t necessary, sir.
Mark: Thanks. Bye!
Receptionist: You are pleased. Good-bye!
DIALOGUE 3. On the reception
At about I o’clock in the afternoon Mister Findley arrived at the Europe Hotel. A hotel-porter took his suit-case and showed him to the reception-desk. Mister Findley told to the receptionist that he had reserved a room in his name a few days before. The receptionist checked that and said that they could let him have a nice room on the third floor. After that the receptionist gave Mister Findley a form and asked him to fill it in. Mister Findley wrote his name, address, nationality and occupation on the form and gave it back. After that the porter took the key to Findley’s room and they went to the lift. In a minute they were on the third floor. The porter unlocked the door, brought in the suit-case and asked if that was all. Mister Findley thanked him, gave him a tip and the porter went out.
Receptionist: Good afternoon, sir! What can I do for you?
Mark: Good afternoon! I have reserved a room in my name a few days before.
Receptionist: Excuse me, sir, could you remind me you name, please!
Mark: Oh, certainly. Findley. Mark Findley.
Receptionist: OK, that’s all right, Mister Findley. Could you fill in the form in English, please.
Mark: Of course…
-
NAME / SURNAME
Mark Findley
ADDRESS
198 Madison Avenue, New York, 10016, USA
NATIONALITY
American
OCCUPATION
Manager
Well, I am through. Look! If everything is correct, I would like to rest a little.
Receptionist: And sign it here.
Mark: Oh, yes. That’s it.
Receptionist: OK. Now it’s correct. How many travelers are staying with you?
Mark: Just two.
Receptionist: Do you have any luggage?
Mark: Just this one bag.
Receptionist: Can you repeat how long you would like to stay.
Mark: Three nights.
Receptionist: How will you be paying?
Mark: Can I pay by a credit card?
Receptionist: Sure, but it is better to pay in cash.
Mark: I see.
Receptionist: Would you like a wake-up call?
Mark: Yes, I’d like a wake-up call for 7:30. Do you have a pool, besides?
Receptionist: Yes, we do. On the 1st floor. Is there anything else you would like to know?
Mark: Is there a restaurant in the hotel?
Receptionist: There are two — on the 2nd and 3rd floors and there is a café next to the lobby.
Mark: What time do the restaurants close?
Receptionist: They both close at 10:00 pm.
Mark: One more thing. Where is the hotel car park?
Receptionist: It’s actually across the street next to the bank.
Mark: What time is checkout?
Receptionist: Checkout is at 10 o’clock. Here is your key. Your room number is 357. Enjoy your stay!
DIALOGUE 4. The checkout.
Receptionist: Hello, Mister Findley! Are you leaving?
Mark: Yes. Thanks for good service. It was really nice being here in your hotel. Here’s the key.
Receptionist: You are welcome. You can telephone us any time and reserve an accommodation. I’ll be too pleased to help you. Good-buy, sir! Have a nice day!
Mark: Good-buy! Thanks a lot!
Grammar: Present Perfect Continuous (Ex. 106-110 p. 121-125)
Have/has (he, she, it) + Been + V-ing - дія почалася в минулому, триває до теперішнього часу і відбувається в момент мовлення. |
Ex. 1. Open the brackets using the verbs in Present Perfect Continuous.
1. I (to do) my homework for half an hour. 2. She (to write) the test for ten minutes. 3. It ()/to rain for two hours. 4. They (to wait) for us since seven o'clock. 5. He (to teach) English since 1991. 6. She (to read) a lot lately. 7. How long you (to live) in Kyiv? 8. They (to work) since nine o'clock? 9. What she (to do) here since morning? 10. How many months they (to build) this house? 11. Since when you (to look) for our key?
Ex. 2. Translate the following sentences using the verbs in Present Perfect Continuous.
1. Я продивляюсь статті з шостої ранку. 2. Він грає в футбол з дитинства. 3. Вона розмовляє по телефону вже майже годину. 4. Скільки ви вивчаєте англійську мову? — Я вивчаю цю мову вже три роки. 5. Вони вже півтори години обговорюють це питання. 6. Діти гуляють вже чотири години? 7. Він думає про неї впродовж дня. 8. Скільки вона чекає автобус? — Вона чекає його вже чверть години. 9. Ми обговорюємо план роботи з п'ятої години. 10. З якого часу ви працюєте в бібліотеці? — Я працюю тут з ранку. 11. Хлопці сперечаються вже двадцять хвилин. 12. Скільки діти граються на вулиці? — Вони граються з десятої ранку. 13. Сьогодні з ранку іде дощ. 14. Він живе в Лондоні вже 10 років. 15. Хто з ваших колег працює на заводі з 1970?
Ex. 3. Open the brackets using the verbs in Present Perfect or Present Perfect Continuous.
1. She (to be) ill since last week. 2. He (to know) me since childhood. 3. I (to try) to understand you for half an hour. 4. He (to be) in Kyiv for three years. 5. She (to look) for her key since she came home. 6. They (to be) here since two o'clock. 7. My sister (to sleep) for ten hours. 8. We (to be) married since 1977. 9. How long Mary and Ann (to know) each other? 10. We (not to see) them for three months. 11. His car is very old. He (to have) it for many years. 12. It (to snow) for four hours.
Ex. 4. Open the brackets using the verbs in Present Simple, Present Continuous, Present Perfect or Present Perfect Continuous.
1. Her children (to be) in the yard. They (to play) football now. They (to play) it since ten o'clock. 2. She (to speak) English well. She (to study) it for five years. Listen! She (to speak) English to her teacher. 3. His son just (to return) home. He (to be) dirty. He (to play) volley-ball. 4. Where David (to be)? — He (to be) in the library. He (to work) there at the moment. — How long he (to be) there? — He (to work) for three hours. 5. Why she (to look) tired? — She (to work) all night. 6. Since when they (to wait) for us? — They (to wait) for half an hour. We (to be) late. 7. My sister (to drive) a car. She (to learn) to drive for two months. 8. Beth (to be) busy this morning, hasn't she? — Yes. She already (to write) some letters and (to interview) four people. 9. Julia already (to return) home. She always (to come) home at this time. She (to do) her lessons. She (to do) them since three o'clock. 10. My baby (to sleep) at the moment. My baby (to sleep) for two hours. 11. Peter (to write) letters now. He (to write) since seven o'clock. He (not to finish) writing yet. 12. What they (to do) now? — They (to discuss) a very important problem. They (to discuss) it for two hours; but they (not to reach) the agreement yet. 13. I never (to suppose) that he can cook. He (to be) in the kitchen now. He (to cook) for an hour and he already (to prepare) some tasty dishes. 14. The weather (to be) fine today. There (to be) no clouds in the sky, the warm wind (to blow). The sun (to shine) since early morning.
STRESS
Stress is one of the most studied areas of psychology, mainly because it is such a big problem in our society. Stress is omnipresent, we are exposed to it in every sphere of our lives starting from home to the place of work. Long-term stress suppresses the action of the body's immune system, making us more vulnerable to colds, infections and more serious illnesses. It can make us more liable to contract heart disease. Long-term stress also makes us very jumpy and alert, to potential threats.
One of the main sources of stress in our lives is the constantly increasing pace of life. However, the myth of faster -is - better really turns against us, as we never see the hours we have saved because we pack them with new activities. People are driven by a desire to achieve success and become extremely frustrated when their plans fail.
Another social group liable to stress is students. The fear of bad marks and exams is emotionally devastating for young people. Exams are a real horror for many students. They are accompanied by a sense of uncertainty and the powerlessness to control the situation. Exams are great anxiety-makers. But people have to muddle through exams during different stages of their lives. They know that the fact of passing or failing exams has a great impact on their whole future. People cannot eliminate stress altogether but it does not have to be bad if we know how to handle it. We can at least make stress work for us.
Psychologists and doctors suggest different coping strategies to lower the level of stress. Some of these are physical ones. Some coping strategies, though, are cognitive, they involve controlling one's personal thinking. One of the most popular methods used to diminish stress is visualisation. By concentrating only on positive thoughts the person refuses to entertain doubts and ideas which would add to the level of stress which they are experiencing.
There is a great deal that we can do to cope with stressful situations positively. Problems may be real and not likely to go away, but we can make their effects worse or better depending on how we go about it.