- •Федеральное государственное образовательное учреждение среднего профессионального образования Санкт-Петербургский колледж информатизации и управления
- •С0держание
- •Пояснительная записка
- •Practical training
- •1.2. Read the rest of the text and complete the following chart.
- •Key expressions
- •1.3.Work with a partner and have a conversation. Keep the conversation going as long as possible.
- •1.4.Discuss as many of these topics as you can.
- •Practical training
- •1.5. Read the article and note the key points under the following headings.
- •Practical training
- •2.1. Read the text and complete the following chart.
- •2.2. Language practice
- •Some useful language for participating in meetings
- •Minutes of the management meeting
- •Practical training
- •2.4. Vocabulary
- •Practical training
- •3.1. Read the text and answer the following questions
- •Practical training
- •4.1. Read the advertisement and complete the following recruitment file.
- •4.2.Useful language
- •Rules for using a phone - some do-s & don’t-s
- •Practical training
- •5.2. These are some common and useful telephone questions. Match the endings with the question starters.(More than one combination is sometimes possible.)
- •5.3. Talk with your classmates. What are some problems that irritate you when telephoning? Look at the list of complains. Put them in order from 1 to 5 (5 is the most irritating).
- •Practical training
- •6.1. Decide what the writers of these emails did wrong.
- •Interesting information
- •6.2. Complete the gaps with the given words.
- •Список литературы:
Practical training
6.1. Decide what the writers of these emails did wrong.
1.Ahmed
I am forwarding you Karen’s reply to my enquiry. I haven’t asked her but I’m sure she won’t mind. What do you think?
2.Frankie
FYI There is a group meeting next Monday, 2 p.m.TTYL
3.Claudia
Why didn’t you apologize? You are really rude! I can’t believe you…
4. Keiko
Did you receive my email? I sent it this morning. I need an answer immediately.
Emoticons
smile/happy sad :- / disappointed :-0 surprised
:’( crying :-# don’t tell anyone :-@ angry
:-$ embarrassed
Interesting information
31% of UK consumers stopped doing business with companies because of poor communication.
Turn-offs include:
-mistakes in names or titles
-spelling and grammar mistakes
-over-familiarity
6.2. Complete the gaps with the given words.
Getting ready to send
- Always complete the Subject line so the recipient knows what the …….
. 1 is about.”Hi!” is not usually enough!
- End your email with a signature. Include your company name, …….
. 2 title and contact details.
- You can make this appear ………
3 on every email.
- Only use ‘Reply to all’ if all the ……
4 need to read your email.
- Read your message through, and check spelling, ………..
5, and punctuation.
- Typing in ………
6 is considered to be like shouting.
- Remember to attach that ………
7 or picture! It’s easy to forget!
- Check with your…………
8 before sending large attachments.
- Mailboxes can fill up quickly.
_____________________________________________________________________________
grammar, recipient, message, document, job, capitals, automatically, people
Список литературы:
1. Е.Л. Карлова «Будь лидером», КАРО, Санкт-Петербург, 2005
2.Mark Powel «New Business Matters» , THOMSON, 2007
3. David Cotton, Sue Robbins «Business Class », LONGMANN, 1999
4.David Cotton, David Falvey, Simon Kent «Market leader», LONGMAN,2003
5.Jon Naunton «ProFile», OXFORD, 2006