Description and features of hotel services

Services, which are given in the hotels of Ukraine divided into basic, and additional (other). Services of dwelling behave to basic services. Process of grant of basic services in hotels it is possible schematically to divide into and few basic stages:

- information about services;

- backuping (reserving) of places;

- realization of services;

- meeting and send-offs of tourists;

- service is during and stay.

Process of grant of informative services in hotels - one of importent. An of able grant information comes into and notice, excites interest and desire to purchase and favour, that to carry out the choice of hotel, to the room hotel, term of stay and others like that. But, it costs to conduct informative activity with large professionalism.

Backuping ( reserving) of places in hotels and other facilities of placing allows and personnel to prepare to maintenance of tourists, and to the tourists more rationally to conduct leisure.

Meeting of and placing of tourists includes in hotels: transference of luggage, delivery of the keys, and accompaniment to the number.

Distributing of tourists after numbers is carried out service of reception and placing of hotel (administrator). The basic requirements in the process of reception and placing of tourists is: operationability, clearness and speed of registration of document.

The finishing stage of grant of basic services in and hotel is payment and departure.

With purpose of upgrading and culture of maintenance of users, and also to the competitiveness in the world market of hotel services, hotels must have not only high level to the comfort but also wide choice of additional services.

On of the method of grant additional (other) services can be requiring payment and free of charge.

To requiring payment additional services belong:

- restaurant and la carte;

- shops ( newspapers, souvenirs);

- garage;

- fitness - club;

- banquet and conference halls;

- salons of beauty;

- mini bar and service in numbers;

- services of taxi ( transfer);

- nurse;

- requiring payment television;

- tea or coffee-pot;

- and safe is in and number.

free additional services:

- storage of luggage is in the chambers;

- using pharmacy medicines;

- delivery in the number of the certificate and souvenir advertising, form envelopes and paper;

- storage of values;

- grant of filaments, needles;

- edition of certificates is about and location and mode of operations of points of domestic consumer services;.

- exchange of currency;

- rigging is for invalids;

- transport services;

- hair dryer;

- cleaning of shoe;

- and floor is the first class for corporate clients.

Робота над текстом за професійним спрямуванням.

Music in Great Britain.

Britain has rich musical traditions. Many famous composers and singers were born and performed in Britain.

Henry Purcell (1659—1695), a prominent British composer, lived in the 17th century. He was the founder of the British Opera. His opera “King Arthur” was very popular with spectators. The main idea of this opera was the struggle for the independence of Britain.

The great influence of Henry Purcell is seen today in the works of Benjamin Britten. B. Britten is a well-known British composer (1913—1976). He has composed a large amount of music of all kinds, among them operas and choral works. His music is very expressive. One of his greatest works is the opera “Peter Grimes”. It’s an exciting story about a poor fisherman who was falsy accused and driven out of his native village.

Britain also has good traditions of folk music. There are traditional folk clubs in most towns.

Modern music is also of great popularity. The most talented and famous composers of contemporary life are John Lennon and Paul McCartney — the founders of the legendary group “The Beatles”, whose music still influences new generations.