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Scott, S. Fierce Conversations: Achieving Success at Work and in Life, One Conversation at a Time. New York: Viking Penguin, 2002.

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Chapter Fourteen

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Chapter Sixteen

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Honey, P., and Mumford, A. Using Your Learning Styles. Maidenhead, England: Peter Honey, 1986.

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Chapter Seventeen

Gesell, I. Playing Along: Group Learning Activities Borrowed from Improvisation Theater.

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Chapter Eighteen

Anderson, J., Ashraf, N., Douther, C., and Jack, M. “Presence and Usability in Shared Space Virtual Conferencing: A Participatory Design Study.” CyberPsychology and Behavior, 2001, 4(2), 287–305.

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Chapter Nineteen

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Chapter Twenty

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Chapter Twenty-One

Bazerman, M. H. Judgment in Managerial Decision Making. (5th ed.). New York: Wiley, 2002.

Beach, L. R. The Psychology of Decision Making: People in Organizations. Thousand Oaks, Calif.: Sage, 1997.

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Chapter Twenty-Two

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Wilkinson, M. The Secrets of Facilitation. San Francisco: Jossey-Bass, 2004.

Chapter Twenty-Three

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Chapter Twenty-Four

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Chapter Twenty-Five

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