Forster N. - Maximum performance (2005)(en)
.pdf590 MAXIMUM PERFORMANCE
s-commerce 448–9
Sales Force Automation (SFA) 439–40 Salomon Brothers 27
Salomon Smith Barney 492 Salovey, Peter 11 Samaranch, Juan Antonio 517 Samsung 522–3
Sarbanes–Oxley Act (2002), US 511 SAS Institute 49, 176
Employer of Choice awards 191 sasshi 154
satellite phones, development of 367 Scandia 49, 398
Scandinavia, women leaders 264–5 see also Sweden
scenario-mapping 385–90, 419, 452 Schiller, Yale 445
Schneider, Henry 488 Schneider, Lou 27 Schoppenhauer, Arthur 37 Schwab, Charles 350 Schwartz, Peter 385, 386 Schwartzenegger, Arnold 233 Schwartzkopf, Norman 126 scientific developments 433–52
effect on leadership and management 453–63, 479–83
impact on humanity 463–78 Scott, Warren 510–11 screening software 78
Sculley, John 112 SDI 174
Sea Change 61
second wave organizations 453–4, 455–7, 460, 462 second-generation learning entities 468–9 selection of staff 174–6, 193, 198, 411
selective listening 97
perceptions 21–3 selective encoding 359 self-affirmation 270 self-awareness 51–2 self-belief 35, 261–2
self-employment 37, 226–7, 232, 542 self-learning 382
self-managed teams 204, 208 self-motivation 169 self-satisfaction 171, 172 Selye, Hans 59
Semco 195–7 Semler, Ricardo 196
Senge, Peter 381, 383–4, 388, 393 senior management teams 212–13 sequential thinking 351–2, 358 seratonin 8
sexism 227–8
sexual harassment 232–5, 264–5 sexuality 244
Shakespeare, William 134, 151, 348 shared service groups 457 shareholder concerns 509 shareholding 186–9, 194 shareware systems 413
Shaw, George Bernard 37, 372 Sheehan, George 437, 447 Shell 381, 386, 525
‘Shell Method’ 385
Shier, Alan 340–43
Shier, Jonathan 39 Shirvington, Philip 378 shopping portals 448–9 short-term contracts 399 Siemens 468
silicon transistors 435 Silicon Valley 367–8, 399, 437
Silicon Valley Growth and Leadership Center, US 257
Simmons, Michael 224, 268 Sims (simulated humans) 443
Sinclair, Amanda 225, 229, 262, 270, 272 Singapore, technological development 437 single-loop learning 317–18
Skilling, Jeff 184 skills
development 14–15, 546–7 gender differences 260
of managers 539–40 of women 231
skills-based pay 189 Sloan, Alfred 24, 54 social
attitudes 152–6
contributions of organizations 522–3 influences on personality 10–11 loafers 206, 208
maps 119–20 norms 227, 228
Social Democrats, UK 32 social exchange theory 21, 23–5
socially responsible investment (SRI) 508–9 Socrates 3, 540
Sony 30, 119, 367, 372, 384, 442, 475 Sorenstam, Annika 253
Sotheby’s 491
South Australian University School of Information Systems 215–16
South Sea Company 444
Southwest Airlines (SA) 49, 50, 176, 192, 340 space missions 93, 115, 477–8
spam-mail 77–8
SpamNet 78
Spectrum 496
speculative currency trading 497 Speilberg, Steven 465
Spillane, Robert 257 Sporting Bodymind 82
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591 |
sports |
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Survival |
89 |
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coaching 108 |
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Sustainable Asset Management 509 |
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female participation 252, 253 |
Sustainable Research Investment industry |
509 |
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management 25 |
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Sveiby, Karl-Erik 397, 398 |
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teams 205–6 |
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Sweden, occupational stress |
67 |
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Sports Industry of Australia Award 13 |
symbolism 124 |
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Sputnik 432 |
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synthetic |
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staff, recruitment and selection 174–6, 193, 198 |
corneas |
470 |
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Stalin, Joseph 29 |
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DNA 469 |
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Standard and Poor 230 |
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systemic thinking 385–90 |
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Standard Oil 489 |
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Stanford Prison Experiment 283–4 |
Tanzi, Calisto 496–7 |
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State Retirement Scheme, New York 493–4 |
targets, stretching of |
76–7 |
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State University of New York 442–3 |
Taubman, Alfred 491 |
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static organizational structures 455–7 |
Taylor, Jim |
369 |
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status quo |
35–6 |
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team |
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Stead, Jerre |
112–13 |
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building |
210–11 |
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Steelcase 553 |
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formation 213–15 |
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Steele, John |
510 |
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leadership skills |
207–9 |
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Stefano, Andy 370 |
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learning |
383–4 |
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stereotyping 154, 242–3, 256–7 |
meetings, management of 215–21 |
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stock market fraud 446 |
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roles 211–12 |
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stock markets, behaviour of 444–5 |
team-based manufacturing |
202 |
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stock options 511 |
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team-working 79 |
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Stogdill 6–7 |
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in virtual environments |
461 |
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storytelling |
111–12, 116–18, 327 |
teams |
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in organizational settings 118–23 |
in context 201–7 |
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Strasbourg Civil Hospital |
442–3 |
leadership of 207–15, 221–3 |
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strategic intelligence 420–22 |
meetings of 215–21 |
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strategies for new technologies 479–83 |
techno-elite/peasants 481 |
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Strategy at Westpac 259–60 |
techno-stress 80 |
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‘stream of consciousness’ |
136 |
technological change management 453 |
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stress |
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technological developments |
429–52 |
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and home working 459 |
effect on leadership and management 345, |
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negative effects of 64 |
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453–63, 479–83, 542–3 |
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and personality types 67–70 |
impact on humanity 463–78 |
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related illnesses 63 |
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technologically advanced countries 439 |
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symptoms of 57–8 |
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technology, limitations of 447–8 |
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stress management 88–90 |
Teerlink, Richard 388, 390 |
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links between stress and performance |
Telecom New Zealand 449 |
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62–70 |
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teleworking |
457–9 |
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occupational stress in context 59–62 |
Telstar |
432 |
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strategies 70–88 |
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Telstra |
188, 216, 241 |
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stressors 60–61, 62, 67 |
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Australian Business Woman of the Year awards |
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stretch targets 177–8 |
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75 |
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Streuli, Nick 73 |
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Centre for Leadership 16 |
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‘Stuck Record’ technique |
134 |
CoProcure 449 |
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Stuckey, John 368 |
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Tereshkova, Valentina 251 |
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subordinates, role of 23 |
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territorial threats 295–6 |
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Suharto, ‘Tommy’ 524, 525 |
Tesco 115 |
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Sullivan, Scott 493, 494 |
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testosterone |
245–7 |
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Sun Microsystems 138 |
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Texas Instruments 553 |
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Sunjata 117 |
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Thailand, corruption in 524 |
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‘Super-Bosses’ 27–8, 304 |
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Thatcher, Margaret |
23, 31–4, 37, 126, 256–7 |
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supply chain efficiencies |
448–9 |
The 48 Laws of Power |
288 |
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Surfwatch 459–60 |
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The Age of Intelligent Machines |
473 |
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surgical robots 442–3 |
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The Art of Japanese Management |
332 |
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surveillance technologies |
480–81 |
The Australian 271, 342, 498, 501–2 |
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592 MAXIMUM PERFORMANCE
The Body Shop 522
‘The Boss Test’ 181–2
The Dilbert Principle 135–6 ‘The Diner’s Club Card’ 307–8
The Economist 440
‘The Great Man’ theory of leadership 6–7
The Iliad 117
The Journal of Management Studies 322 ‘The Kraken’ 415
The Laundrymen 491 The Lawnmower Man 438
The Leadership Challenge 326 The Little Book of Calm 70 The Living Company 392 The Lord of the Rings 44 The Mayne Group 300
The New Machiavelli: The Art of Politics in Business
288
The Odyssey 117 The Spider 130–31
The Spirits Within 443
The Sprint Corporation 195
The Wall Street Journal 510
The Women’s Power Handbook 265 The X-Files 179
Theory X 286
Theory Y 286
Theory Z 322
‘thick screening process’ 175 ‘Thinking Hats’ 359–60
third wave organizations 453–4 Thomson, J. Walter 489 Thoreau, Henry David 72
‘Thousand Points of Light’ approach to change 112–13
Tiananmen Square protests (1989) 518 tidiness 78
time
management 75–80 organization of 151 time out for leaders 538–9
Timot Putra 524
TMP Worldwide 177, 190 TNT 313
tobacco companies 489–90 Toffler, Alvin 480
Tom, Emma 471
top-down communication 110–16 top-down power relationships 292
‘Total Life Concept (TLC) Programme’ 552 touch technologies 465
toxic
behaviour 64, 194 employees 286–91 personalities 39–42, 341
Toyota 202, 313
Tracy, Brian 48
trade associations 397
traditional companies 455
management techniques 348–9, 460 Trans ACT Communication 190
transformational leaders 27–34, 304–6, 330–31, 344 engagement with followers 111, 112–16
transnational project teams 202 trial-and-error creativity 359 triple bottom line reporting 509 trouble-shooters 304
Trudeau, Garry 233 trust 458
Twain, Mark 51, 130, 160
‘Twenty Minute Rule’ 134 ‘Two Strings’ exercise 358
two-way communication 94, 110–11, 112, 326–7, 342
TXU 168 Tycho 232, 299
‘Type A’ personalities 39–40, 69 ‘Type B’ personalities 69–70 ‘Type D’ personalities 69
UK
communication 110–11 corruption 499, 503 discrimination 234–5 education 11
Internet use 460
leadership development courses 15–16 management practices 186, 187 occupational stress 60–61, 63–4 political leaders 31–4, 40–41 self-employment 542
unethical behaviour of politicians 499 women leaders 226–9, 232–3, 244, 252 workplace bullying 257
UMP 206, 299–300, 527–8 uncertainty in business 385–6 unethical business practices 488–504
effects of 523–4 unethical leaders 545
Unichema International 410–11 Union Pacific 553
United Airlines 340
United Artists 31
United Nations
Convention on the Elimination of all Forms of Discrimination Against Women 231
Universal Declaration on Human Rights 521 universities 16
University of Michigan 17
University of New South Wales 300, 468 University of Pennsylvania 469 University of Sussex 471
University of Sydney 241–2, 257 University of Texas 469 unlearning 319, 537–8, 546
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INDEX |
593 |
upward communication 110–11, 114–15 |
video |
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US |
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networking systems 438–9 |
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business ethics |
490, 503, 508 |
recorders 367 |
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change management 300–301 |
Vietnam War 249 |
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communication 110–11 |
Vietnam, corruption in 524 |
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companies 30–31 |
Viking Freight Systems 113 |
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corporate corruption 492–6, 503, 510–12 |
Virgin 35, 193, 308 |
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cultural change |
322, 328 |
virtual |
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culture 155–6 |
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communication technologies 459–60 |
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discrimination |
234–5 |
light boards 474–5 |
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dot.com crash 445–6 |
networking 462 |
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education |
11 |
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organizations 458, 460–61 |
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employee motivation 174–5, 184, 185, 188, |
reality |
437–9 |
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189–90 |
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virtual meeting places (VMPs) 438–9 |
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government legislation 510–11 |
Visa 308 |
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health care |
551 |
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vision 46, 351, 358–9, 381 |
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inequality |
179 |
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communication of 326–7 |
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innovation |
349 |
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vision statements 306–7, 310–12, 388–9 |
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intellectual property 398 |
visionary |
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leaders in |
277 |
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companies 122, 203–4, 391–2, 530 |
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management practices 186 |
leaders |
34–7, 118 |
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military 250 |
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visual imagery 139 |
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occupational stress 60–61, 63–4 |
Visual Information Technologies 145–6 |
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organizational cultures 322–3 |
visual-aids for presentations 137–9 |
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outsourcing 462 |
voice recognition systems 480 |
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political corruption 499–500 |
voice-activated software 474–5 |
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self-employment 37 |
Volvo 322 |
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stock market 445 |
von Bismarck, Otto 276 |
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surveillance technologies 480–81 |
VR Innovations 472 |
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technological development 432, 435, 436 |
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unethical behaviour of politicians 499–500 |
Wal Mart |
30, 114 |
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universities 11, 17 |
Wall Street |
183, 445 |
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women leaders 226–9, 232–3 |
Walton, Sam 54, 114 |
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workplace bullying 257 |
WAMCG 26–7, 82 |
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US Air Force 240, 548 |
Wang Computers 375 |
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US Central Intelligence Agency (CIA) 498 |
Warner, Henry 36 |
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US Civil Liberties Union 480–81 |
Warren, Tim 375 |
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US Congress 511 |
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Warwick, Dennis 472 |
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US Copyright Agency 466 |
Warwick, Kevin 470 |
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US Defense Department 436 |
Watkins, John Elfreth 464 |
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US Federal Bureau of Investigation (FBI) 495 |
Watson, Thomas 36, 489 |
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US Glass Ceiling Commission 227, 230 |
Waugh, Steve 13–15, 24 |
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US Justice Department 492 |
wealth, inequality of 482 |
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US National Aeronautics and Space Administration |
Weber, Max 46–7 |
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(NASA) 93, 115, 206, 208, 251–2, 438 |
Weblogs 413 |
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US National Nanotechnology Initiative 469 |
Weiss, Melvyn 503 |
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US Patriot Act (2002) 491 |
Welch, Jack 15–16, 27, 54, 124, 306, 325, 391 |
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US Securities and Exchange Commission (SEC) |
Wells, H.G. 349–50, 464 |
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446, 491, 492, 495, 496, 503 |
Wesfarmers 199, 306–7, 387, 449 |
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Userland 413 |
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West, Mae 134 |
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Utz, Clayton 41 |
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West, Peter 113, 195 |
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Western Australia ’40 under ’40 competition |
74 |
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Valeo 114 |
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western cultures 155–6 |
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value 174 |
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Western Union 307 |
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values 262, 388–9, 528–9 |
‘whistle-blowers’ 115, 498, 499, 509, 511, 522 |
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van Buitsen, Paul 499 |
White, Eric 472 |
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Velcro 364 |
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Whittle, Frank 307 |
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Ventnor, Dr Craig |
469 |
‘whole-brained’ teams 371 |
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594 |
MAXIMUM PERFORMANCE |
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Why Men Don’t Listen and Women Can’t Read Maps |
work |
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246–7 |
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environments 166–9, 198, 218, 457–9 |
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Williams, Paul 342 |
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flexibility 190–92, 194 |
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Wilson, Edward O. 8 |
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groups 285–6 |
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Wilson, Ken |
114–15 |
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stressors 60–61 |
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Wilson, Paul |
70 |
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work–life balance 86–8, 232, 265 |
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win–lose outcomes 296 |
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working |
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win–win solutions 104, 293, 294–5 |
hours 63, 64 |
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Winnick, Gary 31, 494 |
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practices 321–4, 331–2, 411 |
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Wiseman, Rosalind 257 |
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Working Woman magazine 233 |
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Wolfensohn, James 498 |
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workplace flexibility 463 |
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women |
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World Bank 498 |
achievements and status 224–50 |
World Cup 14 |
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bullying by 257 |
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World War II 249 |
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changing roles of 250–54 |
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Worldcom 23, 31, 188, 206, 232, 299, 493–4, |
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effects of workplace stress |
64 |
527 |
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employees 229–35, 541–2 |
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Wren, Sir Christopher 35 |
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entrepreneurial instincts of |
37, 254–5 |
Wright, Orville and Wilbur 363, 365 |
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hormonal changes in 246–7 |
Wurtzel, Alan 308–9 |
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leadership styles 255–61 |
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in male-dominated roles 249–54 |
Yale University 11 |
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role in business leadership |
9 |
Milgram Studies at 283–4 |
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skills |
260 |
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Yassin, Sheikh Ahmed 251 |
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status of |
266 |
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‘yes’ men 213 |
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strategies for gaining power and influence |
yoga 84 |
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261–6, 542 |
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‘women-friendly’ companies 226 |
Zanussi 313 |
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Woolworths 449 |
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Zuboff, Shoshana 379 |
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