Icao phonetic alphabet
(International Civil Aviation Organisation)
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A |
Alfa |
H |
Hotel |
O |
Oscar |
V |
Victor |
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B |
Bravo |
I |
India |
P |
Papa |
W |
Whisky |
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C |
Charlie |
J |
Juliet |
Q |
Quebec |
X |
X-ray |
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D |
Delta |
K |
Kilo |
R |
Romeo |
Y |
Yankee |
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E |
Echo |
L |
Loma |
S |
Sierra |
Z |
Zulu |
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F |
Foxtrot |
M |
Mike |
T |
Tango |
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G |
Golf |
N |
November |
U |
Uniform |
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British telephone alphabet
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A |
Alfred |
H |
Harry |
O |
Oliver |
V |
Victor |
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B |
Benjamin |
I |
Isaac |
P |
Peter |
W |
William |
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C |
Charles |
J |
Jack |
Q |
Queen |
X |
X-ray |
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D |
David |
K |
King |
R |
Robert |
Y |
Yellow |
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E |
Edward |
L |
London |
S |
Samuel |
Z |
Zebra |
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F |
Frederick |
M |
Mary |
T |
Tommy |
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G |
George |
N |
Nellie |
U |
Uncle |
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The international spelling analogy
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A |
Amsterdam |
H |
Havana |
O |
Oslo |
V |
Valencia |
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B |
Baltimore |
I |
Italy |
P |
Paris |
W |
Washington |
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C |
Casablanca |
J |
Jerusalem |
Q |
Quebec |
X |
Xantippe |
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D |
Denmark |
K |
Kilogram |
R |
Roma |
Y |
Yokohama |
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E |
Edison |
L |
Liverpool |
S |
Santiago |
Z |
Zürich |
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F |
Florida |
M |
Madagascar |
T |
Tripoli |
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G |
Gallipoli |
N |
New York |
U |
Upsala |
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FOCUS 2. Comprehension questions
What should you say on the phone to ask to speak to someone?
How do you identify yourself?
What would you say if you have dialled the wrong number?
Have you ever dealt with voice mail? What are its advantages and disadvantages?
Focus 3. Study the vocabulary
Vocabulary
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public telephone syn payphone |
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phone card |
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mobile phone | syn mobile | Br.E. syn cellphone | syn cellular phone | AmE. syn cellular | |
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extension |
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cordless phone syn cordless |
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telephone directory |
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dial telephone
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to pick up the phone |
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handset syn receiver |
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message pad |
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to charge |
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dialling tone syn dial tone |
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engaged tone (Br.E.) syn busy tone (Am.E.) |
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to dial |
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switchboard |
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to hang up |
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to get the wrong number |
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operator |
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to put through |
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to transfer |
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to call someone syn to phone someone syn to telephone someone syn to ring someone syn to give someone a call |
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to call smb back syn to return smb’s call |
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accounts department |
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to erase |
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to spell |
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capital letter |
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small letter |
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dash syn hyphen |
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FOCUS 4. Listen to the telephone conversation. Fill in the table as you listen
Tape 1 – Getting information
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Person called |
Caller |
Request |
Who will make the next call? |
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COMPREHENSION QUESTIONS:
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Who is the caller? |
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Who is taking the call? |
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How are these two people related to each other? Are they friends or business partners? |
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Have they been doing business long? |
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What information is needed to Tom Parker? |
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What sort of work does Maria Edwardes do? |
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Has Tom Parker received the information he required? |
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How is Ron Benson going to find out Maria Edwardes address? |
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What’s the outcome of the conversations? |
FOCUS 5. Now listen to Frank Sharp ringing back as he said he would. Take notes on the call on the message pad below
Tape 2 – Frank Sharp rings back.
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COMPREHENSION QUESTIONS:
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Who is the caller? |
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Who is taking the call? |
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Has Tom Parker got the information he required? |
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What kind of information is it? |
FOCUS 6. Listen to four dialogues on the cassette and take down the message details
Tape 3 – Taking messages.
Message 1
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TELEPHONE MESSAGE | |
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Time: |
Date: |
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Call from: | |
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To: | |
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Taken by: | |
Message 2
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TELEPHONE MESSAGE | |
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Time: |
Date: |
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Call from: | |
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To: | |
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Taken by: | |
Message 3
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TELEPHONE MESSAGE | |
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Time: |
Date: |
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Call from: | |
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To: | |
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Taken by: | |
Message 4
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TELEPHONE MESSAGE | |
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Time: |
Date: |
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Call from: | |
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To: | |
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Taken by: | |
FOCUS 7. Listen to the conversation and use the memo to record the relevant detail you think would be noted down by the manager assistant at WELCOME LTD.
Tape 4 – Looking for office accommodation.
You are going to hear Bob Godfrey, manager of a small company speaking to the switchboard operator in a large office block in New York which is shared by many companies. He then speaks to a manager assistant in a company which provides office service.
Bob Godfrey’s company is at present based in a suburb, but would like to move to central part of New York in order to be better placed to take on more business.
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WELCOME LTD | |||||||
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Memo |
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Date: |
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To: |
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called | |||||
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Caller’s number is |
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Message: |
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Taken by: |
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COMPREHENSION QUESTIONS:
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Who is calling? |
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Who is taking the call at first? |
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Who does Steve Newman get through to after holding the line? |
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What is Steve Newman’s problem? |
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What are his particular requirements about renting office space? |
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What reply does he get from the administrative assistant? |
FOCUS 8. Choose the best answer
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I’d like to speak to Mr. Suhov, please. |
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Can I speak to Mr. Suhov, please? |
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Could I speak to Mr. Suhov, please? |
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Who’s speaking? |
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Can I ring you back later? |
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When can I reach you? |
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FOCUS 9. Complete the following conversations with phrases from the list below. Use each phrase only once
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A. |
Hello, is that 417 5384? |
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Can I speak to Mr. Watson, please? |
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2. |
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I see. Well, what time will he be there? |
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3. |
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Right, I’ll ring again then. Thanks a lot. |
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4. |
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Goodbye |
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B. |
Bill Doomster. |
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5. |
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Oh, I’m fine, thanks. You know, you gave my address to a friend of yours? |
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6. |
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That’s right. Jim Broomstick, that was his name. You know I can’t find his phone number. |
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7. |
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Ah, thanks very much. I can call him back now. That’s a real help. |
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8. |
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Yes, it would be nice to see you again. Goodbye for now. |
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C. |
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9. |
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I’d like to speak to someone about an order. |
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11. |
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I’m phoning about our order for eight engines. |
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12. |
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Yes, it’s 213/DA/2020. We’d like earlier delivery if possible. |
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13. |
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OK. Could you ring me back today? |
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14. |
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That’ll be fine. Thanks very much. |
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I’ll put you through to Sales Department. |
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From about two this afternoon. |
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I’ll look it up for you… It’s 8-903-210-14-18 |
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Yes, 6.00 p.m. if that’s convenient. |
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Yes, it is. Can I help you? |
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Not at all. We must meet and have a drink some time. |
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I’m afraid he’s out of the office at the moment. |
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Corner Garage. Can I help you? |
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Right. Well, I’ll have to check with the workshop. |
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Can you give me the order number? |
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The one who does computer software? |
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Sales Department. Can I help you? |
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Oh, hello, Bill. How are you keeping? |
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You’re welcome. Goodbye. |
FOCUS 10. You overhear a colleague say the following things on the phone. What questions do you think he is asked?
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Yes. I’d like to speak to Olaf Jahnsen, please. |
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Yes, it’s Anatoly Gorbalsky. |
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Gorbalsky. G-O-R-B-A-L-S-K-Y. |
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Yes. Can you just tell him Anatoly called? |
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I’m not sure. It is 234-33-44. |
FOCUS 11. Rephrase the telephone dialogue using more appropriate language
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A |
Yes? | |
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B |
New Generation? | |
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Yes. What do you want? | |
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I want to speak to Judy Marshal. | |
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Wait. Maybe she is here. | |
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B |
Be quick. | |
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She’s in a meeting. | |
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When can I speak to her then? | |
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Who knows? Phone back later. | |
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I don’t want to. I want to leave a message. | |
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What is it? | |
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Tell her to phone me. | |
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Who are you? | |
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B |
Andrew Brownshveizer. | |
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A |
What? |
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B |
I said Andrew Brownshveizer. |
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A |
Spell your name. | |
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B |
A-N-D-R-E-W B-R-O-W-N-S-H-V-E-I-Z-E-R | |
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OK. Andrew. I’ll tell her if I see her. | |
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You’d better. | |
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See you. | |
FOCUS 12. Role play
A caller speaks to the switchboard operator at Green House International. The caller wants to speak to Mr. Jerkins who is on holiday. The operator takes the caller’s name and the message.
Use your own names. The caller phones Exportfruit Co. and wants to have his/her order one week earlier than agreed. The Exportfruit Co. representative thinks that will be possible. He/she gets the reference number and says he/she will ring back.
The caller is interested in importing caviar from Russia. He/she contacts the Chamber of Commerce of Russia in London to find the name and address of the best person to contact.
The caller wants to speak to Chang Kung Lee in Hong Kong. But he has the wrong number.
FOCUS 13. Dialogues for two-way translation
DIALOGUE1
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Здравствуйте. Это Андрей Шустов. Я бы хотел поговорить с г-ном Хьюит. |
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Sorry, there’s no Mr. Hewitt at this number. |
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Я набирал номер компании Packard Enterprises, это – Butler 34992. |
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That’s our number all right, but this is Packard Electric. You must have the wrong Packard from the phone book. |
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Извините, пожалуйста. Я еще раз проверю номер по «Желтым страницам». |
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That’s all right. Bye. |
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Всего доброго. |
DIALOGUE 2
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Is that Russian Electronics? |
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Да, могу я Вам чем-нибудь помочь? |
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I would like to speak to Mr. Alov, please. |
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С кем, простите? |
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Mr. Alov. |
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Простите, я не расслышала имя. Не могли бы Вы произнести его по буквам? |
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Alov: A for Alfred, L for London, O for Oscar, and V for Victor - Alov. |
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А, г-н Алов. Извините, но его сейчас нет в офисе, могу я узнать Ваше имя? |
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This is Mr. Soames from Brown & Co. When will Mr. Alov be back? |
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Он вернется в 15 часов. Вы хотите оставить сообщение? |
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No thanks. I’ll ring up again at half past three. Good-bye. |
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Всего доброго. |