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United States

United States

United States of America

Abbreviation: U.S. or USA

Cultural Note

Things are big in the United States—trophy houses, super-sized stores, Hummers, and of course, large people. It is well-known that world obesity levels are highest in the United States, lending to the validity of the stereotype “overfed American.” In foreign countries, one can often guess which tourists are Americans just from their girth. When international visitors arrive in the United States, the size of things and people in America can be disorienting.

3 What’s Your Cultural IQ?

1.When calling upon a prospect for the first time, what don’t U.S. salespeople usually bring?

a.A contract

b.A product demonstration

c.A gift

ANSWER: c. U.S. executives do not generally exchange gifts—particularly between men. However, demos are expected, and contracts can follow rapidly.

2.True or False: By the year 2020, it is expected that white males will be the minority in the work force in the United States.

ANSWER: True. Attracting and training ethnically diverse employees in preparation for the changes in the work force is a common practice within many Fortune 500s.

3.The United States attracts many great minds. They come for the well-funded research positions, high-paying jobs, excellent universities, freedom of expression, etc. One of the results of this intellectual prowess is that the United States has won the most Nobel Prizes

in all categories except for one. Which is it?

a.

Peace

d.

Physics

b.

Economics

e.

Chemistry

c.

Literature

f.

Physiology or Medicine

ANSWER: c. As of this writing, French authors have been awarded the most Nobel Prizes for literature.

Cultural Note

Executives from the United States are well-known for telling acquaintances to use their first names almost immediately. This should not be interpreted as a request for intimacy, but rather as a cultural norm. Even people in positions of great authority cultivate down-to-earth, accessible images by promoting the use of their first names, or nicknames.

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United States

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Tips on Doing Business in the United States

 

3

 

 

 

 

 

 

No one needs to know you, trust you, or even see you to do business with you in the

 

 

United States. Purchases for everything from books to cars to large-scale software sys-

States

 

tems are commonly made remotely.

Never underestimate the speed at which business can be done in the United States. When

United

 

clients do actually visit with you in person, purchasing decisions are often accomplished in one

 

visit.

The United States is a youth-oriented culture. Plastic surgery has burgeoned, hair-recovery

 

systems proliferate, liposuction is common for men as well as women, and grotesque pro-

 

grams about these topics constantly draw high ratings on television. Be prepared.

3 Country Background

History

Virtually all the land that is now the United States was previously occupied for thousands of years by the indigenous people known as Native Americans (or Indians).

The first permanent European settlement (by Spaniards) was in St. Augustine, Florida, in 1565. English settlers subsequently established Jamestown colony, in Virginia, in 1607.

The United States was assembled out of colonies owned primarily by the British, French, Russian, and Spanish empires. The Native Americans suffered greatly from this influx of Europeans. During the seventeenth and eighteenth centuries, the slave trade thrived in the colonies, with hundreds of thousands of Africans brought over to work on cotton and tobacco plantations.

The United States was formed following its Declaration of Independence from England in 1776. The constitution dates to 1787. The country has been a representative democracy since its founding.

General George Washington was elected the first president. He established many precedents, including a tradition of U.S. isolationism that continued until the middle of the twentieth century.

Slavery was abolished in 1865, after a horrific civil war resulted in the defeat of the Southern Confederacy.

The stock market crash of 1929 started the Great Depression, which continued until President Franklin D. Roosevelt launched the “New Deal” in 1933. This federal program generated jobs and provided social services.

The U.S. became involved in the First World War during 1917 and the Second World War in 1941. In 1945, following the surrender of Nazi Germany, the United States dropped atomic bombs on Hiroshima and Nagasaki. This prompted the surrender of the Japanese and marked the end of the Second World War.

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Kiss, Bow, or Shake Hands

United States

The 1960s was a period of social unrest. President John F. Kennedy, his brother Senator Robert F. Kennedy, and African-American leaders Dr. Martin Luther King and Malcolm X were all assassinated. Racial desegregation was implemented. The United States became involved in the war in Vietnam, which would eventually cost the lives of untold Vietnamese and nearly 60,000 U.S. soldiers. U.S. involvement in Vietnam ended with a cease-fire in 1973. The next year, President Nixon resigned over the Watergate scandal.

The subsequent presidents were Gerald Ford, Jimmy Carter, Ronald Reagan, George Bush, Bill Clinton, and George W. Bush. Investigations into scandals continued—from Irangate in the 1980s and a presidential sex scandal in the late 1990s, to the abuse of Iraqi prisoners in 2004, but the economy generally remained stable.

In 2000, there was great controversy over the election results for the presidency. It was exceedingly close, and the Supreme Court became involved. George W. Bush was enabled to take the presidency, although he had a smaller share of the national vote than Al Gore.

The attacks of September 11, 2001, by terrorists decimated the self-confidence and sense of security in the United States. Over 3,000 people were killed. There was a military retaliation by the U.S. government, which, as of this writing, did not result in the capture of Osama bin Laden, who evidently directed the attack. A Department of Homeland Security was established, and Iraqi leader Saddam Hussein was toppled.

Type of Government

The government is a federal republic system; individual states have sovereignty over their own territory. The president is both chief of state and head of the government and is elected for a term of four years. An electoral college of delegates from each state elects the president—an unwieldy system that gives disproportionate power to the most populous states. The legislative branch is elected by universal direct suffrage. It is made up of a bicameral Congress, consisting of the House of Representatives and the Senate.

Women were given the right to vote under the twenty-ninth amendment in 1920. Females have received more positions of power under recent administrations, such as positions as secretaries of state under President Clinton and Bush. However, the percentage of women in national politics is still relatively low. For current government data, check with www.cia

.gov./cia/publications/chiefs.

Language

English is the official language. Spanish is the most widely used second language.

The number of languages listed by www.ethnologue.com for the United States is 231. Of those, 176 are living languages, 3 are second languages without mother tongue speakers, and 52 are extinct. Education is compulsory in most states from age five to age sixteen. It is free up through the secondary school level, although a large number of private schools exist.

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The View from the United States

Church and state have always been separate in the United States; however, many citizens belong to a religious group. Most are Christian. Judaism, and Islam each account for about 2 percent of the population.

Certain parts of the United States will be more oriented toward religious activities than others. Some states are part of what has been termed the “Bible Belt.” This region generally extends from South Carolina down and west toward Louisiana and Texas (these states are also more comfortable with delays). People in the Northeast are generally more formal, high-speed, driven by work, and reluctant to admit mistakes. The West Coast may be the most liberal area of the country—home to the most high-tech firms, and very diverse populations. There is little stigma associated with failure in the West (some attribute this to the “California Gold Rush” mentality—where the concept was to get out there and try to strike it rich). Statistically, the Midwest generates the most successful international executives. They are generally stable, hardworking employees who can adapt to many situations, yet feel secure in their own identities. Hawaii and Alaska have entirely different cultures than the rest of the United States.

Be aware that because the United States is the most litigious society on earth, corporations are extremely familiar with employment, health and safety, copyright, and every other type of law.

*Know Before You Go

Different parts of the United States present different hazards. The Northern states can have bitterly cold winters—and flooding in the springtime. The Midwest and southeastern states suffer from tornadoes. Some Atlantic and Gulf states are prone to hurricanes—and parts of the West Coast are cursed with mudslides, forest fires, and tectonic instability.

In 2005, the Gulf Coast region was hit by a hurricane that devastated New Orleans, Louisiana, as well as areas in several southern states.

Tsunamis, volcanoes, and earthquake activity occur around the Pacific Basin. The weather is a common topic of conversation.

Security in airports has increased tenfold since the events of September 11. Security lines add hours to travel—and any traveler may be subject to protracted searches.

Private gun ownership is permitted, and the United States has more firearm deaths than any other industrialized nation.

United States

3 Cultural Orientation

Cognitive Styles: How U.S. Citizens Organize and Process Information

The United States is generally ethnocentric and closed to most outside information. However, when a deficiency is recognized, outside information and techniques are eagerly accepted—such as Japanese just-in-time supply chain techniques. U.S. citizens are very analytical, and concepts are abstracted quickly. Innovation usually takes precedence over tradition. Universal rules are preferred, and company policy is normally followed regardless of who is doing the negotiating. There is minimal long-term orientation.

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United States

Negotiation Strategies: What U.S. Citizens Accept as Evidence

In negotiations, points are made by the accumulation of objective facts. These are sometimes biased by faith in the ideologies of democracy, capitalism, and consumerism, but seldom by the subjective feelings of the participants.

Value Systems: The Basis for Behavior

It is often said that Judeo-Christian values are the basis for behavior in the United States. However, these are heavily influenced by egoand ethnocentrism. The following three sections identify the Value Systems in the predominant culture—their methods of dividing right from wrong, and good from evil.

Locus of Decision-Making

Although the United States has tested out as the most individualistic of all cultures (followed by Australia and the United Kingdom), people are considered replaceable in their organizations. There is a high self orientation emphasizing individual initiative and achievement. The individual has a life of his or her own that is generally private and normally not discussed in business negotiations. Friendships are few and specific to needs, but each person generally has loose ties with multitudes of acquaintances. In general, people from the United States do not find it difficult to say “no.”

Sources of Anxiety Reduction

There is low anxiety about life, as external structures, religion, and science provide answers to important questions. Anxiety is developed over deadlines and results because recognition of one’s work is a great reward. The work ethic is very strong, so that it appears that one lives to work. There are established rules for everything, and experts are relied upon at all levels. U.S. citizens are generally comfortable with risk.

Issues of Equality/Inequality

There is structured inequality in the roles people take, but personal equality is guaranteed by law. There is considerable ethnic and social bias against some minorities. Competition is the rule of life, but there is a strong feeling of the interdependency of roles. Excellence and decisiveness are prized characteristics. Material progress is more important than humanistic progress. The society is still male dominated, but traditional sex roles are changing rapidly. Women have become more assertive and fight for equality in pay and power.

Cultural Note:

Technological advances have resulted in massive changes over the last decade. The Internet, cell phones, and their associated capabilities have broken down hierarchical barriers, eliminated paper, and facilitated communications among all levels of people in private and public institutions. Remote learning is becoming ubiquitous, and quality online content is constantly sought.

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Business Practices

 

3

 

 

 

 

 

 

Punctuality, Appointments, and Local Time

States

Punctuality is highly emphasized. In some cities, such as Houston, Los Angeles, or New

 

 

York, extreme traffic can cause delays. Be sure to allow enough driving time to your

 

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destination. If you are delayed, call to let your contact know.

 

 

 

 

If you are invited for a meal, you should arrive promptly.

 

If you are invited to a cocktail party, you can arrive a few minutes to a half-hour late

 

 

without calling.

People in the United States write the month first, then the day, then the year; e.g., Decem-

 

 

ber 3, 2010, is written 12/3/10. This is very different from many Europeans and South

 

Americans, who write the day first, then the month, then the year (e.g., December 3,

 

2010, is written 3.12.10 or 3/12/10).

Prior appointments are necessary.

 

U.S. companies do not offer as generous a vacation benefit as businesses in Europe. The

 

 

standard vacation policy is two weeks per year, in addition to some official holidays.

The designated National Holiday is July 4.

 

Many “convenience” stores (stores that carry frequently purchased products like gasoline,

 

 

milk, and snacks, and so forth) are open twenty-four hours.

The contiguous forty-eight states of the United States have four time zones. New York is

 

 

five hours behind Greenwich Mean Time (G.M.T. - 5). The state of Hawaii is ten hours

 

behind G.M.T.; most of the state of Alaska is nine hours behind G.M.T. In most states,

 

daylight-saving time is in effect from midspring to midautumn.

Negotiating

Business is done at lightning speed in comparison to many cultures. U.S. salespeople may bring final contracts to their first meeting with prospective clients. In large firms, contracts under $10,000 can often be approved by one middle manager in one meeting.

Send all relevant information electronically to prospects prior to your visit, and be prepared to process invoices through their paperless online systems.

Appointments are made by e-mail, conferences are broadcast live over the Web, information and presentations are archived on corporate intranets so employees can access them worldwide at their leisure. Speakers and presenters should remember that their recorded words may ring over speakers, through the Web, for years to come.

Executives should keep up to date with new electronic gadgets and means of communications in the United States. Hot zones (wireless access) are proliferating; you can access e-mail and surf the net from a multitude of locations—including your airplane seat. The gadgets will only get faster and smaller, so stay current.

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The use of handhelds, cell phones, and associated devices are common in business meet-

 

 

ings. Taking calls while others are in the room can be highly irritating to international

 

 

visitors—but be aware that it is common practice.

 

 

States

In response to an increase in the vehicular accident rate, some states (for example, New York

 

and New Jersey) have made it illegal to talk on a hand-held cell phone while driving.

United

While knowing the right people and having many contacts in an industry is valuable, it is

 

 

not seen as being as important for a salesperson as a good history of sales. Sales staff are

 

 

evaluated and compensated on their “track records” rather than the potential for exploit-

 

 

 

 

ing their contacts.

 

The “bottom line” (financial issues), new technology, and short-term rewards are the

 

 

normal focus in negotiations.

 

U.S. executives begin talking about business after a very brief exchange of small talk,

 

 

whether in the office, at a restaurant, or even at home.

 

Whether a colleague is a man or a woman should be ignored, except when it comes to

 

 

personal questions. Women should not be asked if they are married. If a woman men-

 

 

tions that she is married, you should simply ask a few polite questions about her husband

 

 

or children.

 

Remember that the United States is the most litigious society in the world. There are

 

 

lawyers who specialize in every industry and segment of society, from corporate tax

 

 

attorneys to “ambulance chasers” (personal injury lawyers).

 

The standard U.S. conversation starter is “What do you do?”—meaning “What kind of

 

 

work do you do, and for whom?” This is not considered at all rude or boring. Actually, to

 

 

many U.S. citizens, you are what you do.

 

Compliments are exchanged very often. They are often used as conversation starters. If

 

 

you wish to chat with someone, you can compliment something that person has (e.g.,

 

 

clothing) or has done (a work or sports-related achievement).

 

Until you know a person well, avoid discussing religion, money, politics, or other contro-

 

 

versial subjects (e.g., abortion, race, or sex discrimination).

 

Some common topics of conversation are a person’s job, travel, foods (and dieting), exer-

 

 

cise, sports, music, movies, and books.

 

Before smoking, ask if anyone minds, or wait to see if others smoke. Smoking is gener-

 

 

ally prohibited in public places: in airplanes, office buildings, in stadiums, and even in

 

 

bars. Large restaurants in some states usually have a section where smoking is permitted.

 

 

Many hotels designate rooms as smoking and nonsmoking.

 

While businesspeople always have business cards, they are not exchanged unless you want to

 

 

contact the person later. Be sure to include your e-mail address, Web site, etc., on your card.

 

Your card will probably be put into a purse, wallet, or back pocket. People may write on

 

 

your card as well. This is not meant to show disrespect.

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551

Business Entertaining

Business breakfasts are common and can start as early as 7:00 a.m.

 

Business meetings are very often held over lunch. This usually begins around 12:00 noon

 

and ends by 1:30 or 2:00 p.m. Lunch is usually relatively light, as work continues directly

States

 

 

afterward. An alcoholic drink (usually wine or beer) may be ordered.

Dinner is the main meal; it starts between 5:30 and 8:00 p.m., unless preceded by a cock-

United

 

 

tail party.

 

On weekends, many people enjoy “brunch,” a combination of lunch and breakfast begin-

 

 

 

ning anywhere from 11:00 a.m. to 2:00 p.m. Business meetings can be held over brunch.

 

When eating out, the cost can be shared with friends. This is called “splitting the bill,”

 

 

“getting separate checks,” or “going Dutch.”

 

If you are invited out for business, your host will usually pay.

 

If you are invited out socially, but your host does not offer to pay, you should be prepared

 

 

to pay for your own meal.

 

If you invite a U.S. counterpart out socially, you must make it clear whether you wish to pay.

 

Before going to visit a friend, you should call ahead. However, in different regions of the

 

 

country (e.g., the South) good friends and neighbors do “drop in” on each other.

 

Most parties are informal, unless the hosts tell you otherwise.

 

If you are offered food or drink, you are not obliged to accept. Also, your host will prob-

 

 

ably not urge you to eat, so help yourself whenever you want.

 

U.S. coworkers or friends will probably enjoy learning a toast from your country.

 

The fork is usually held in the right hand (by right-handed people, in any case), and it is

 

 

used for eating (or sometimes cutting) relatively soft food. If something substantial needs

 

 

to be cut, the fork switches from the right to the left hand, and a knife is used in the right

 

 

hand to cut a bite-sized portion. Then the knife is put down, and the fork switches back

 

 

to the right hand to continue dining.

 

Many foods are eaten with the hands; take your lead from others, or if you are uncom-

 

 

fortable using your fingers to eat, do as you like.

 

It is not considered rude to eat while walking; many people also eat in their cars (even

 

 

while driving). However, it is usually illegal to eat on public transportation systems.

 

 

There are many fast-food and drive-in restaurants.

 

At a fast-food restaurant, you are expected to clear your own table.

 

3 Protocol

Greetings

The standard greeting is a smile, often accompanied by a nod, wave, and/or verbal greeting.

552 Kiss, Bow, or Shake Hands

 

In business situations, (and some social situations) a handshake is used. It is very firm

 

 

and generally lasts for a few seconds. Gentle grips are taken as a sign of weakness. Too

 

 

long of a hand clasp may make businesspeople uncomfortable.

 

 

States

Good friends and family members usually embrace, finishing the embrace with a pat or

 

two on the back. Depending upon their ethnicity and upbringing, they may exchange

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kisses too, although that is much more common between women than men.

In casual situations, a smile and a verbal greeting are adequate.

 

 

If you see an acquaintance at a distance, a wave is appropriate.

 

 

The greeting “How are you?” is not an inquiry about your health. The best response is a

 

 

short one, such as “Fine, thanks.”

Titles/Forms of Address

The order of most names is first name, middle name, last name.

To show respect, use a title such as “Dr.,” “Ms.,” “Miss,” “Mrs.,” or “Mr.” with the last name. If you are not sure of a woman’s marital status, use “Ms.” (pronounced “Miz”).

When you meet someone for the first time, use a title and their last name until you are told to do otherwise (this may happen immediately). Sometimes you will not be told the last name; in this case just use the first name or the nickname.

Nicknames may be formal names that have been shortened in surprising ways (e.g., Alex for Alexandra, or Nica for Monica).

Be sure your U.S. acquaintances know what you wish to be called.

The letters “Jr.” stand for Junior and are sometimes found after a man’s first name or surname.

The Roman numerals III or IV indicates a thirdor fourth-generation scion, with the same name as his predecessors (e.g., Patrick E. Ferrari III).

Terms of endearment like “honey” or “baby” are commonly heard in the South, but elsewhere can be considered inappropriate and demeaning, particularly when directed toward businesswomen.

Cultural Note

Taboos at Work: Certain behaviors are prohibited in work situations, like making sexual innuendos, touching other employees, offering special benefits in exchange for a personal relationship (quid pro quo, harassment), etc. Guidelines on U.S. sexual harassment law are available at www.abanet.org/publiced/practical/sexualharassment_liability.html.

Gestures

The standard space between you and your conversation partner should be about two feet. Most U.S. executives will be uncomfortable standing closer than that.

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In general, friends of the same sex do not hold hands. If men hold hands, it will probably

 

 

be interpreted as a sign of sexual preference.

 

To point, you can use the index finger, although it is not polite to point at a person.

 

To beckon someone, wave either all the fingers or just the index finger in a scooping

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motion with the palm facing up.

To show approval, there are two typical gestures. One is the “okay” sign, done by making

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a circle of the thumb and index finger. The other is the “thumbs-up” sign, done by mak-

 

 

ing a fist and pointing the thumb upward.

 

 

 

The “V-for-victory” sign is done by extending the forefinger and index finger upward

 

 

and apart. The palm may face in or out.

 

A backslap is a sign of friendship.

 

To wave goodbye, move your entire hand, palm facing outward.

 

Crossing the middle and index fingers on the same hand has two meanings: either to

 

 

bring good luck, or (when hidden) to indicate that the statement the person is making is

 

 

untrue. Both gestures are used more often by children than by adults.

 

There are many ways to call a waiter/waitress over: make eye contact and raise your eye-

 

 

brows, or briefly wave to get his or her attention. To call for the check, make a writing

 

 

gesture or mouth the words “check please.”

 

Direct eye contact shows that you are sincere, although it should not be too intense.

 

 

Some minorities look away to show respect.

 

When sitting, U.S. citizens often look very relaxed. They may sit with the ankle of one leg

 

 

on their knee or prop their feet up on chairs or desks.

 

In business situations, maintain good posture and a less casual pose.

 

When giving an item to another person, one may toss it or hand it over with only one

 

 

hand.

 

Cultural Note

In the United States, gift giving at work is less commonplace than in other countries. U.S. gift giving often symbolizes an emotional attachment. It is generally done only at Christmas or at retirement parties. It is not usually a normal part of business.

Gifts

Business gifts are discouraged by the law, which allows only a modest tax deduction on gifts.

When you visit a home, it is not necessary to take a gift; however, it is always appreciated. You may take flowers, a plant, a bottle of wine, chocolates, etc.

If you wish to give flowers, have them sent ahead so as not to burden your hostess with taking care of them when you arrive.

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If you stay in a U.S. home for a few days, a gift is appropriate. You may also write a letter

 

 

of thanks.

 

At Christmas time gifts are exchanged. For your business associates, you can give

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business-related gifts that are useful at the office, or liquor or wine. Most stores gift-wrap

 

at Christmas.

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Holiday greeting cards (which can apply to Christmas, Chanukah, or Kwanzaa) are often

 

 

mailed to clients and prospects in late December.

 

A good time to give a gift is when you arrive or when you leave. The best gifts are those

 

 

 

that come from your country.

 

Personal gifts such as perfume or clothing are generally inappropriate for women in a

 

 

work situation. There are exceptions (e.g., a company shirt, jacket, or hat).

 

Gifts for children are a good idea, but take into account the belief system of the parents.

 

 

Pacifists (such as most Quakers) would probably object to your giving a toy gun to their

 

 

child. As U.S. citizens tend to be poor at geography, gifts that demonstrate the location of

 

 

your country are good choices. Electronic gadgets are generally appreciated.

 

Business gifts are given after you close a deal. Unless the giver specifies a time at which

 

 

the gift is to be opened (as may happen at Christmastime), gifts are usually unwrapped

 

 

immediately and shown to all assembled.

 

You may not receive a gift in return right away; your U.S. friend might wait awhile to

 

 

reciprocate.

 

Taking someone out for a meal or other entertainment is a common gift.

Cultural Note

If you stay in a U.S. home, you will probably be expected to help around the house by making your bed, helping to clear the dishes after a meal, and so forth. Relatively few U.S. households have domestic servants.

Dress

In certain firms, conservative business attire may still be expected; however, many companies have adopted a “business casual” policy. Firms generally have guidelines about specific garments that are not appropriate (i.e., ripped or see-through clothing). However, many items that were not condoned a decade ago are now commonly worn everywhere from networking to manufacturing firms (i.e., khaki shorts, sportswear, etc.).

In rural areas and small towns, clothing is less formal and more relaxed.

When not working, dress casually. You may see people wearing torn clothing or in short pants and shirts without sleeves.

If you wish to wear traditional clothing from your country, feel free to do so.