
- •It was Alex Vandervoort who said, “We`re obviously here to celebrate.” He motioned with his sherry glass. “The question is - what?”
- •In the center of this last area, a new large building and the steelwork of a second stood out against the skyline.
- •It was while they were having coffee that a waitress brought a message to their table.
- •It was from Juanita Nunez`s cash drawer that the money was missing.
- •It was then that Tottenhoe had telephoned Edwina.
- •In due course Mr. Rosselli, for whom counsel appeared in court, was fined heavily for reckless driving and awarded three demerit points, to be recorded on his license. He was exceedingly angry.
- •It was obvious he meant it and the banker snapped, "I don't respond to threats."
- •Vandervoort said, "I see the difference, though I wouldn't have without the glass. How do the counterfeits look under ultraviolet?"
- •Vandervoort whistled softly. A single plastic sheet would produce sixty-six Keycharge credit cards. That meant, potentially, almost twenty thousand fraudulent cards.
- •Vandervoort looked surprised. "You think you can get someone?"
- •Vandervoort said drily, "We prefer to speak of it in percentages. That way it doesn't sound as much, and the directors don't get alarmed."
- •In other circumstances, she realized, she might not have believed herself.
- •In one way it was her memory which had added to her troubles.
- •It was a three-block walk from the bus to the nursery school where she had left Estela this morning on her way to work. Juanita hurried, knowing she was late.
- •It was obvious from the stillness that the other children were all gone.
- •It had been a month and a half since Alex had seen Celia and, though he had been expecting some deterioration, her present appearance chilled him.
- •It was during that time - the thought of it shamed him now - he had suggested they divorce. Celia had seemed shattered and he let the subject drop, hoping things would get better, but they hadn't.
- •It was close to midnight. A log fire, blazing earlier, had burned low in the hearth of the snug room in the small, sumptuous bachelor suite.
- •If not Nunez, who?
- •It was like pricking a bubble. The audit chief flushed crimson as he admitted, "Yes, it is. But even we miss things occasionally when a thief has covered his tracks well."
- •Innes grunted understanding. "If you could show that, any reasonable judge would send him straight to jail. But can you?"
- •Innes glanced toward his colleague who shrugged.
- •If the phone had been answered, Wainwright would have made an excuse about a wrong number and revised his plans. As it was, he now headed for his car, parked in the headquarters' basement garage.
- •Immediately ahead was an elevator which he ignored. He saw a stairway to the right and went up it, two stairs at a time, to the second floor.
- •In the end he compromised. Instead of arresting and charging Wainwright he took him, the same night, to the police gym and, in Bufflehead's own words, "beat the b' jesus out of him" in a boxing ring.
- •It was possible that the security chief dozed off, but a key inserted in the apartment lock alerted him. Cautiously he sat up. His illuminated watch dial showed it was shortly after midnight.
- •In the row ahead of Alex were Jerome Patterton, the vice-chairman, and his wife.
- •It was the director with the longest service, the Honorable Harold Austin, who announced the board's decision.
- •It was like a fencing match with shadows. He said in exasperation, "I'll never understand you."
- •It was the second such offer she had had in the past few days. "Maybe."
In due course Mr. Rosselli, for whom counsel appeared in court, was fined heavily for reckless driving and awarded three demerit points, to be recorded on his license. He was exceedingly angry.
Also in due course the mortgage application of Nolan Wainwright was turned down by First Mercantile American Bank.
Less than a week later Wainwright presented himself in Rosselli's office on the 36th floor of FMA Headquarters Tower, taking advantage of the accessibility on which the bank president prided himself.
When he learned who his visitor was, Ben Rosselli was surprised that he was black. No one had mentioned that. Not that it made any difference to the banker's still simmering wrath at the ignominious notation on his driving record - the first of a lifetime.
Wainwright spoke coolly. To his credit, Ben Rosselli had known nothing of the police chief's mortgage loan application or its rejection; such matters were conducted at a lower level than his own. But he smelled the odor of injustice and sent, there and then, for the loan file which he reviewed while Nolan Wainwright waited.
"As a matter of interest," Ben Rosselli said when he had finished reading, "if we don't make this loan what do you intend to do?"
Wainwright's answer now was cold. "Fight. I'll hire a lawyer and we'll go to the Civil Rights Commission for a start. If we don't succeed there, whatever else can be done to cause you trouble, that I'll do."
It was obvious he meant it and the banker snapped, "I don't respond to threats."
"I'm not making threats. You asked me a question and I answered it."
Ben Rosselli hesitated, then scribbled a signature in the file. He said, unsmiling, "The application is approved."
Before Wainwright left, the banker asked him, "What happens now if I get caught speeding in your town?"
"We'll throw the book at you. If it's another reckless driving charge, you'll probably be in jail."
Watching the policeman go, Ben Rosselli had the thought, which he would confide to Wainwright years later: You self-righteous s.o.b.! One day I'll get you.
He never had - in that sense. But in another, he did.
Two years later when the bank was seeking a top security executive who would be - as the head of Personnel expressed it - "tenaciously strong and totally incorruptible," Ben Rosselli stated, "I know of such a man."
Soon after, an offer was made to Nolan Wainwright, a contract signed, and Wainwright came to work for FMA.
From then on, Ben Rosselli and Wainwright had never clashed. The new head of Security did his job efficiently and added to his understanding of it by taking night school courses in banking theory. Rosselli, for his part, never asked Wainwright to breach his rigid code of ethics and the banker got his speeding tickets fixed elsewhere rather than through Security, believing Wainwright never knew, though usually he did. All the while the friendship between the two grew until, after the death of Ben Rosselli's wife, Wainwright frequently would eat dinner with the old man and afterward they would play chess into the night.
In a way it had been a consolation for Wainwright, too, for his own marriage had ended in divorce soon after he went to work for FMA. His new responsibilities, and the sessions with old Ben, helped fill the gap.
They talked at such times about personal beliefs, influencing each other in ways they realized and in others of which neither was aware. And it was Wainwright - though only the two of them ever knew it - who helped persuade the bank president to employ his personal prestige and FMA's money in helping the Forum East development in that neglected city area where Wainwright had been born and spent his adolescent years.
Thus, like many others in the bank, Nolan Wainwright had his private memories of Ben Rosselli and his private sorrow.
Today, his mood of depression had persisted, and after a morning during which he had stayed mostly at his desk, avoiding people whom he did not need to see, Wainwright left for lunch alone. He went to a small cafe on the other side of town which he favored sometimes when he wanted to feel briefly free from FMA and its affairs. He returned in time to keep an appointment with Vandervoort.
The locale of their meeting was the bank's Keycharge credit-card division, housed in the Headquarters Tower.
The Keycharge bank card system had been pioneered by First Mercantile American and now was operated jointly with a strong group of other banks in the U.S., Canada, and overseas. In size, Keycharge ranked immediately after BankAmericard and MasterCharge. Alex Vandervoort, within FMA, had overall responsibility for the division.
Vandervoort was early and, when Nolan Wainwright arrived, was already in the Keycharge authorization center watching operations. The bank security chief joined him. "I always like to see this," Alex said. "Best free show in town."
In a large, auditorium-like room, dimly lighted and with acoustic walls and ceilings to deaden sound, some fifty operators - predominantly women - were seated at a battery of consoles. Each console comprised a cathode ray tube, similar to a TV screen, with a keyboard beneath.
It was here that Keycharge cardholders were given or refused credit.
When a Keycharge card was presented anywhere in payment for goods or services, the place of business could accept the card without question if the amount involved was below an agreed floor limit. The limit varied, but was usually between twenty-five and fifty dollars. For a larger purchase, authorization was needed, though it took only seconds to obtain.
Calls poured into the authorization center twenty-four hours a day, seven days a week. They came from every U.S. state and Canadian province, while a row of chattering Telex machines brought queries from thirty foreign countries including some in the Russian-Communist orbit. Whereas builders of the British Empire once cheered proudly for the "red, white, and blue," creators of the Keycharge economic empire rooted with equal fervor for the "blue, green, and gold" - international colors of the Keycharge card.
The approval procedures moved at jet speed.
Wherever they were, merchants and others dialed directly through WATS lines to the Keycharge nerve center in FMA Headquarters Tower. Automatically, each call was routed to a free operator whose first words were, "What is your merchant number?"
As the answer was given, the operator typed the figures, which appeared simultaneously on the cathode ray screen. Next was the card number and amount of credit being sought, this too typed and displayed.
The operator pressed a key, feeding the information to a computer which instantly signaled "ACCEPTED" or "DECLINED." The first meant that credit was good and the purchase approved, the second that the cardholder was delinquent and credit had been cut off. Since credit rules were lenient, with banks in the system wanting to lend money, acceptances by far outnumbered turndowns. The operator informed the merchant, the computer meanwhile recording the transaction. On a normal day fifteen thousand calls came in.
Both Alex Vandervoort and Nolan Wainwright had accepted headsets so they could listen to exchanges between callers and operators.
The security chief touched Alex's arm and pointed, then changed headset plugs for both of them. The console Wainwright indicated was carrying a flashing message from the computer - "STOLEN CARD."
The operator, speaking calmly and as trained, answered, "The card presented to you has been reported as stolen. If possible, detain the person presenting it and call your local police. Retain the card. Keycharge will pay you thirty dollars reward for its return."
They could hear a whispered colloquy, then a voice announced, "The bastard just ran out of my store. But I grabbed the mother's plastic. I'll mail it in."
The storekeeper sounded pleased at the prospect of an easy thirty dollars. For the Keycharge system it was also a good deal since the card, left in circulation, could have been used fraudulently for a much greater total amount.
Wainwright removed his headset; so did Alex Vandervoort. "It works well," Wainwright said, "when we get the information and can program the computer. Unfortunately most of the defrauding happens before a missing card's reported."
"But we still get a warning of excessive purchasing?"
"Right. Ten purchases in a day and the computer alerts us.,.
Few cardholders, as both men were aware, ever made more than six or eight purchases during a single day. Thus a card could be listed as "PROBABLY FRAUDULENT" even though the true owner might be unaware of its loss.
Despite all warning systems, however, a lost or stolen Keycharge card, if used cagily, was still good for twenty thousand dollars' worth of fraudulent purchasing in the week or so during which most stolen cards stayed unreported. Airline tickets for long-distance flights were favorite buys by credit-card thieves; so were cases of liquor. Both were then resold at bargain prices. Another ploy was to rent a car - preferably an expensive one - using a stolen or counterfeit credit card. The car was driven to another city where it received new license plates and forged registration papers, and was then sold or exported. The rental agency never saw car or customer again. One more gimmick was to buy jewelry in Europe on a fraudulent credit card backed up by a forged passport, then smuggle the jewelry into the U.S. for resale. In all such instances the credit-card company bore the eventual loss.
As both Vandervoort and Wainwright knew, there were devices used by criminals to decide whether a credit card in their possession could be used again, or if it was "hot." A favorite was to pay a headwaiter twenty-five dollars to check a card out. He could get the answer easily by consulting a weekly confidential "warning list" issued by the credit-card company to merchants and restaurants. If the card was unreported as hot, it was used for a further round of buying.
"We've been losing a helluva lot of money through fraud lately," Nolan Wainwright said. "Much more than usual. It's one of the reasons I wanted to talk."
They moved into a Keycharge security office which Wainwright had arranged to use this afternoon. He closed the door. The two men were much in contrast physically - Vandervoort, fair, chunky, non-athletic, with a touch of flab; Wainwright, black, tall, trim, hard, and muscular. Their personalities differed, too, though their relationship was good.
"This is a contest without a prize," Nolan Wainwright told the executive vice-president. He placed on the office desk eight plastic Keycharge credit cards, snapping them down like a poker dealer, one by one.
"Four of those credit cards are counterfeit," the security chief announced. "Can you separate the good ones from the bad?"
"Certainly. It's easy. The counterfeits always use different typefaces for embossing the cardholder's name and ..." Vandervoort stopped, peering down at the group of cards. "By God! These don't. The typeface is the same on every card."
"Almost the same. If you know what to look for, you can detect slight divergences with a magnifier." Wainwright produced one. Dividing the cards into two groups, he pointed to variations between the embossing on the four genuine cards and the others.