Topics for exam / English texts

Flight plan from Seattle

Last 30 years there was a problem: staff of Boeing thinks of anywhere but Seattle as being exotic.

However, most important factories and headquarters are located out of Seattle.

Phillip Condit, new chairman of Boeing, wants to solve the problem by converting/transporting the

Boeing to global company in next 20 years.

Cause the company like Boeing cannot stay still the company, probably, give up their market position and lose profit.

Phillip Condit described his vision of Boeing Group in 2016, this company’s centenary year.

He plans that the Boeing become an global aerospace company.

He wish the Boeing has an global enterprise face, cause he was impressed by the way in which oil company have benefited from loosing national images such like BP, which nationally begun to disappear.

Condit belives that we are moving towards to era of global market and global companies.

Bad line on Behavior

What drives you to lose your temper on the telephone?

The study by Reed Employment Service found that nearly 65% of people losing their temper on the telephone become more common over the past five years.

True reason of this are in rising of telephone usage: people are much more likely to express anger over the phone, rather the when face-to-face: to provide their own transactions.

People use phone to provide their own transaction (arrange incense pay bills), they consider that solving problems over the phone are more confident an convenient.

This way companies are taking steps to improve their staff’s answering techniques:

- 70% organizations requirement is to answer to phone with the formal the companies greetings.

- In 43% organizations __ staff have to give their own names when the answering the phone.

- But third of organizations train receptionists but this is not in enough.

If companies move towards remote working they have to improve answering systems on every level of organization.