delkorangl
.pdf1.4 Dear ... /Yours ...
Here are some ways to open a letter.
Dear Sirs |
– to a company |
Dear Sir |
– to a man if you do not know his name |
Dear Madam |
– to a woman if you do not know her name |
Dear Mr Smith |
– to a man |
Dear Mrs Smith |
– to a married woman |
Dear Miss Smith |
– to an unmarried woman |
Dear Ms Smith |
– to a married or unmarried woman |
Dear John |
– to a friend or someone you know well |
Note: It is wrong to open a letter with ‘Dear Mr. John’ or ‘Dear Mr. John Smith’.
The way you close a letter depends on how you open it.
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Dear Sirs/Sir/Madam |
– Yours faithfully |
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Dear Mr/Mrs/Miss/Ms Smith |
– Yours sincerely |
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Dear John |
– Best wishes |
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► 1 Join these openings to the right ending |
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a) |
Mrs. Wilson |
Best wishes |
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Peter |
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b) |
Dear Madam |
Peter |
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c) |
Dear Ms Hemsuchi |
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d) |
Dear Susanna |
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Yours faithfully |
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e) |
Dear Mr. Gonzalez |
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Richard Sanders |
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Richard Sanders |
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2 Now put in the missing openings and closings.
a) The Manager Fuchi |
b) Ms B Carrillo |
c) Trufit Shoe Co. |
Bank |
Restaurante ‘Bien Padre’ |
841 Pacific St |
Tokyo |
Guadalajara |
Los Angeles |
Dear______________ |
Dear________________ |
______________ |
Yours_____________ |
Yours_______________ |
______________ |
d) The Manageress |
e) Mrs H Cheng |
f) Dear John _______ |
Bells Supermarket |
5 Hatton Road |
_________________ |
76 Oxford Road |
Hong Kong |
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Bath BA2 5HD |
___________________ |
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___________________ |
___________________ |
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___________________ |
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1.5 Practice
There are ten mistakes in this letter. Can you find them? Write out the letter correctly, in ‘block style’.
Island World Holidays |
181 North Street |
London W1M 2FW |
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Tel. 01-676 7095 |
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Miss Margareta Lindell, |
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Slottsberget 26, |
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Göteborg 41803, |
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Sweden. |
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Your ref |
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Our ref FH/ts |
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Dear Sir |
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Thank you for your letter of the nineteenth of May twenty hundred and four.
I have pleasure in sending you our brochure with details of all our holidays.
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I look forward to hearing from you. |
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2009, may 21st. |
Best wishes |
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Sales Manager |
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Fred Henderson |
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Fred Henderson |
1.6 Subject headings
The letter to Jakarta Furnishings (1.1) has a heading, Office furniture. This says what the letter is about. It will help Mr. Basuki give the letter to the right person. Often, when we put a heading we then use the word above or above-mentioned, like this:
Dear Mr. Chang
Order No. 239
The above-mentioned order of books has now arrived.
Please can you come and collect it as soon as possible.
Yours sincerely
Mr. Michael Paine
Mr. Michael Paine
Sub-Manager
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1.7 Practice
Can you complete these letters? There are two things missing in each
one.
Dear Miss Spencer
………………………………………
I am writing about the above invoice for £1,456.75. I would like to remind you that it is now three months since we delivered the goods.
Please could we have your payment as soon as possible.
………………………………………..
B. EAST
Western Computers
Invoice № 1 |
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3/03/04 |
1 DGS Computer |
450 |
50 |
1 SH 1000 Moni- |
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tor |
300 |
26 |
1 Word prosess- |
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ing disk |
206 |
00 |
Total £ |
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1,456 |
75 |
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Dear Ms Morales
Mercedes 600L
Thank you for your letter about …………..
……………………………………………..
I enclose some information which I hope you will find helpful.
………………………………………………
T Lander
Mr. Thomas Lander
Sales Representative
Mercedes 600SL
One of the first luxury cars Technical data
23 25 26 86 23 23 25 26 86
43 84 91 53 |
25 26 86 53 |
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43 84 91 53 |
23 25 26 86 |
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43 84 91 53 |
23 25 26 86 |
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43 84 91 53 |
23 25 26 86 |
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43 84 91 53 |
53 47 58 92 |
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23 25 26 86 |
23 25 26 86 |
67 |
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43 84 91 53 23 25 26 86 78
43 84 91 53 23 25 26 86 |
87 |
43 84 91 53 23 25 26 86 |
45 |
43 84 91 53 23 25 26 86 |
34 |
43 84 91 53 54 46 39 31 |
3 |
43 84 91 53 23 25 26 86 |
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43 84 91 53 53 36 12 36 |
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Dear Sirs
………………………………………………
This year the Daily Observer newspaper will print a special report on travel agencies. We were wondering if your company would like to put an advertisement in it.
I enclose our price list and look forward to hearing from you.
……………………………………………….
Renate Makosch
Ms Renate Makosch
Dear ………………………………………….
Thank you for your letter of 12 February.
I am happy to say that I will be at the Marketing Conference in Paris next March.
I look forward to seeing you there.
……………………………………………….
John
John Williams
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Daily Observer
Special Report on Travel Agencies
Advertising prices:
Full Page…………1,100 Half Page…………600 Quarter Page……...400
Reminder!
Write to Peter about the Conference
1.8 Letter practice
You are the Purchasing Supervisor at Public Markets Ltd, 13 Station Road Dublin, Ireland. Your manager has just sent you this memo.
PUBLIC MARKET
To Purchasing Supervisor |
Date 15 April 2009 |
From Manager |
Subject Order 564 |
We sent an order for orange juice to Corona Ltd on 4 January but we have still not received it.
Please write to them and ask them when they can deliver the orange juice. Their address is Calle Major 340, Madrid, Spain.
IB Activity section: Misplaced orders
1 Slembrouck BV, a wholesaler in Belgium, has problems. Business is not good and their profits have fallen. They have dismissed a lot of staff and now their offices are very badly organised. Here are some orders that their sales representative brought back after a trip to England.
►a) What has ABC (Drink Machines) Ltd ordered?
b)Who ordered the shampoo?
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Orange juice Court Hotel
1,000 small bottles shampoo Contact: Ms D. Hicks Public Market
400x125ml
A B C (Drink Machiens) Ltd 150 kgs Tea-powder
+coffee
2 The accounts department made out these invoices for two of the orders.
► a) Are they correct?
SLEMBROUCK B.V.
Violetstraat 187, B-1000 Brussel,
Belgium
Invoice No. 391
Order No. 256 Contact: 5.
Chislain
To: Court Hotel
Chilompton
Bath. England BAЗ 4 SA
1000 small bottles |
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of shampoo |
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400 |
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& £ 40 per 100 |
£ |
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fixed dolwery |
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15 |
– |
change |
£ |
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TOTAL |
£ |
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415 |
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SLEMBROUCK B.V.
Violetstraat 187, B-1000 Brussel,
Belgium
Invoice No. 732
Order No. 260 |
Contact: |
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To: ABC (Drink Machines) Ltd
186 Park Lane
Bristol B 52 8 BE
150 Kgs powdered Tea |
450 |
– |
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& £ 3 per Kg |
£ |
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fixed dolwery |
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15 |
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change |
£ |
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TOTAL £ |
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465 |
– |
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Prices agreed in £ |
Prices agreed in £ |
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b) Look at the invoices again.
1)If the Court Hotel wants to write to Slembrouck BV, who will they address the letter to?
2)How will they open the letter? (Dear ...)
3)What subject heading will they put?
4)If they want to ask Slembrouck BV to deliver the order as soon as possible.
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UNIT 2 Commercial Letter and its Parts.
Business Trip
2A Study section: parts of a letter, beginning and ending
2.1 Interfon looks for new agents
Interfon, Inc., USA, is looking for new business so they sent a letter to their bank’s branch in Bahrain. They received the reply shown.
► 1 What differences are there between the layouts of the two let-
ters?
2 How can Eastern Bank help Interfon?
INTERFONINC.
Interfon, Inc.
1677 Sea Harbor Drive
Orlando, Florida 35509
USA
Eastern Bank
PO Box 3455
Bahrain
February 9, 2009
Your ref:
Our ref RW: jd
Gentlemen:
We are writing to inquire about agents for our products in Bahrain. Your branch in Orlando, Florida, has told us that you may be able to help us.
We are a large manufacturer of radio telephones. At present, we export to Europe and Latin America, but we would like to start exporting to the Arabian Gulf.
Could you please forward this letter to any companies in Bahrain that might be interested in representing us? We enclose some of our catalogs.
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Sincerely yours,
Robert J. Winston
Robert J. Winston
Export Division
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EASTERN BANK |
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PO Box 3455 |
Rax 3467 ICB |
Bahrain |
Tel. 254809 |
Mr. Robert J. Winston |
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Export Division |
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Interfon, Inc. |
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1677 Sea Harbor Drive |
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Orlando, Florida 35509 |
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USA |
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9 February 2009 |
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Your ref: BW: jd |
Dear Mr. Winston |
Our ref: HD/mm |
We have received your letter of 9 February, enquiring about agents for your products.
We have passed your letter on to the following companies who will contact you direct:
Arabian Electronics PO Box 26180 Bahrain
Gulf Communications PO Box 348 Bahrain
We hope that this will help you.
Yours sincerely
H Duf
Husain Dhaif
Corporate Section
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