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Файл:Tolerance in intercultural communication. Knowledge and skills (Толерантность в межкультурном общении. Знания и навыки). Учебное пособие
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References (Список литературы):
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2. Cotton D. Market Leader Upper Intermediate/D. Cotton, D. Falvey,
S. Kent.-Essex: Pearson Education Limited, 2006. – 176 p.
3. Bennett M.J. Towards Ethnorelativism: A Developmental Model of
Intercultural Sensitivity Education for the Intercultural Experience.
Ed. R.M. Paige. 2nd edition.-Yarmouth, ME: Intercultural Press, 1993. –
p. 21-71.
4. Cultural Awareness Learning Module One: [Electronic resource] //
U.S. Department of Labor’s Employment & Training Administration. 2012.
Электрон. версия печат. публ. URL:
https://freerangeresearch.files.wordpress.com/2012/10/cultural-awarenesslearning-module-one.pdf
5. Hall E.T. Beyond Culture. - Doubleday, New York, 1976. - 298 p.
6. Hofstede G. Cultures and Organizations: Software of the Mind. Revised
and expanded 3rd Edition/G. Hofstede, M. Minkov.-New York: McGrawHill USA, 2010.-550 p.
7. Hooker J. Cultural Differences in Business Communication Handbook of
Intercultural Discourse and Communication, Blackwell.-Carnegie Mellon
University, 2008.-20 p.
8. Hurn B. Cross-Cultural Communication: Theory and Practice / B. Hurn,
B. Tomalin.-CPI Antony Rowe. Chippenham and Eastbourn, 2012.-308 p.
9. LeBaron, M. Culture-Based Negotiation Styles [Electronic resource]
/M. LeBaron//
Beyond Intractability.-2003.-.-URL:
http://www.beyondintractability.org/essay/culture-negotiation
10. Levine D.R. Beyond Language Intercultural Communication For
English As A Second Language/D.R. Levine, M.B. Adelman.-American
Language Institute San Diego State University.-New Jersey: Prentice-Hall,
Inc. A Simon & Schuster Company Englewood Cliffs, 1982.-239 p.
11. Ramburuth, P. Developing Intercultural Competence in Business
Education Exemplars and Activities.-Sydney: The University Of New South
Wales, 2008. – 62 c. - URL:
http://sydney.edu.au/business/__data/assets/pdf_file/0019/74431/UNSWDe
vIntCompBusiness.pdf
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12. Thomas K. W Conflict Mode Instrument / K. W. Thomas,
R. H. Kilmann.-Tuxedo NY: Xicom, 1974. - 16 p.
13. Teaching English. [Electronic resource]/Lesson plans. BBC.-2015. –
URL:
https://www.teachingenglish.org.uk/sites/teacheng/files/Negotiations%201_
Building%20relationships_worksheet%20(1).pdf
14. Types of Conflict – Four Classifications [Electronic resource]
//THRONE.-2015-. – URL: http://www.typesofconflict.org
15. Conflict Resolution [Electronic resource]//SKILLS YOU NEED.-2015. – URL:
http://www.skillsyouneed.com/ips/conflict-resolution.html
16. Leadership Style [Electronic resource] // Википедия: свободная
энцикл.- 2015-. – URL: http://en.wikipedia.org/wiki/Leadership_style
122
TABLE OF CONTENTS (Содержание)
Part 1 “Culture knowledge” (Часть 1 “Знания о культуре”)
UNIT 1 Cultural descriptors. (Термины для описания культуры)
Texts: “Cultural descriptors” ..................................................................... 6
Language work: Choosing the correct word for the definitions.
Changing the grammatical form. Idioms. Prepositions ............................... 8
Skills: Considering what constitutes culture, race, ethnicity,
language, identity, religion, socio-economical status, age. Defining
oneself using cultural descriptors. Identifying Cultural Differences
through the interview and role-play .......................................................... 10
Conversation: Interviewing the group mate. Role-playing
the situation “Cultural Differences” ......................................................... 12
UNIT 2 Intercultural communication theories
(Теории межкультурной коммуникации)
Texts: “Low-context and high-context cultures”.
“Hofstede’s 5 dimensions theory” ............................................................ 14
Language work: Words multiple choice. Idioms ..................................... 19
Skills: Dealing with communication breakdown ..................................... 20
Conversation: Role-playing the dialogue ................................................ 21
UNIT 3 Realizing one’s own cultural identity
(Осознание своей культурной идентичности)
Text: “Culture and identity: who am I?” ................................................. 24
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Language work: Idioms. Matching the right word, changing
the part of speech ...................................................................................... 25
Skills: Realizing the cultural identity Writing autobiographical essay ... 27
Conversation: Interview about ethnic roots and traditions.
Russian national character traits: group discussion. Answering
the cross-cultural questions ....................................................................... 28
UNIT 4 Culture shock. Cultural adaptation
(Культурный шок. Культурная адаптация)
Text: “Cultural adjustment” .................................................................... 35
Language work: Filling the words in the blanks. Words multiple choice.
matching the words and their definitions ................................................. 38
Skills: Overcoming the culture shock ....................................................... 40
Conversation: Making a report on the ways of overcoming the culture
shock. Role-playing the dialogue “Adapting to other cultures” ............... 40
Part 2 “Culture and behavior” (Часть 2 “Культура и поведение”)
UNIT 5 Verbal and non-verbal communication
(Вербальное и невербальное общение)
Text: “Verbal and nonverbal communication” ............. …………………...44
Language work: Word forms. phrases and expressions.
Definitions. Matching ............................................................................... 48
Skills: Choosing the English language style, initiating and maintaining
conversations. Learning the cultural differences in verbal and nonverbal
communication........................................................................................... 50
124
Conversation: Role-playing the dialogue in different situations .............. .54
UNIT 6 Dealing with conflict situations
(Стратегии поведения в конфликтных ситуациях)
Text: “Overcoming conflicts” ................................................................. 58
Language work: Contrast and addition .................................................... .63
Skills: Asking and answering difficult questions. Resolving
conflicts. Learning about self and others: preferred style
in interpersonal conflicts, conflict styles of others .................................... 64
Conversation: Describing conflict situations. Problem solving .............. .65
UNIT 7 Successful intercultural negotiations
(Как правильно вести межкультурные переговоры)
Text: “How to negotiate properly” ......................................................... . 70
Language work: prefixes .......................................................................... .74
Skills: negotiating ..................................................................................... .76
Conversation: Role-playing with the use of relationship building
techniques .................................................................................................. 77
UNIT 8 Managing multinational teams
(Как управлять многонациональными командами)
Text: “Creating excellence in a multinational team” ............................. . 81
Language work: Antonyms to adjectives using prefixes.
Transformation from adjectives to nouns. Defining clauses ..................... 85
Skills: Team-building exercises. Summarizing smb’s experience
as a manager during the job interview ...................................................... 87
125
Conversation: Role-playing the interview between an employer
and an employee: pair and group work ................................................... . 90
APPENDIX (Приложение)
Tasks For developing intercultural communication skills
(Задания для развития навыков межкультурного общения)
Part I. Activities to raise intercultural awareness (Виды деятельности
по повышению уровня межкультурного осознания ............................ 91
Part II. Activities to develop intercultural understanding
(Виды деятельности по развитию межкультурного понимания) .... 95
PART III. Activities to facilitate student autonomy in the choice
of tolerant intercultural behavior (Виды деятельности,
способствующие развитию самостоятельности студентов
в выборе толерантного межкультурного поведения) ........................ .96
PART IV. Business role plays (Деловые ролевые игры) ..................... 105
PART V. Job advertisements (Рекламные объявления о рабочих
вакансиях) ............................................................................................... 119
References (Список литературы) ....................................................... 121
126
УЧЕБНОЕ ИЗДАНИЕ
Э. И. Муртазина
TOLERANCE IN INTERCULTURAL
COMMUNICATION:
KNOWLEDGE AND SKILLS
(Толерантность в межкультурном общении:
знания и навыки)
Ответственный за выпуск Ю. Н. Зиятдинова
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Издательство Казанского национального исследовательского
технологического университета
Офсетная лаборатория Казанского национального
исследовательского технологического университета
420015, Казань, К. Маркса, 68
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