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Chapter 19 Pharmacology and Drug Administration 451
Figure 19-21 Examples of suppositories and the proper
method used to insert a rectal suppository into the anus well beyond the internal sphincter. (Reprinted from Kronenberger J, Ledbetter J. Lippincott Williams & Wilkins’ Comprehensive Medical Assisting. 5th ed. Philadelphia, PA: Wolters Kluwer; 2016.)
Medication Errors
There are many steps for calculating, measuring, and administering medications. You need to perform each step carefully to avoid making errors that could harm your patients. Even so, all human beings occasionally make mistakes. If you notice that you’ve made a medica­tion error, it’s important that you report it to the physi­cian as soon as possible.
Some medication errors might include the following:
Giving the wrong medication to the patient
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Giving a medication to the wrong patient
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Giving the wrong amount of a medication
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Giving the medication using the wrong route of
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administration
Medication errors and corrective actions must be documented in the patient’s medical record. You’ll also need to ll out an incident report to le in the ofce. The incident report veries that all possible precautions were taken for the patient. It also can be reviewed to deter­mine if steps can be taken to make sure similar errors don’t happen in the future.
You can avoid medication errors by preparing and administering medications carefully. By observing seven
Figure 19-22 Example of vaginal suppository and
applicator. Insertion of vaginal cream using an applicator. (Reprinted from Kronenberger J, Ledbetter J.
Lippincott Williams & Wilkins’ Comprehensive Medical Assisting. 5th ed. Philadelphia, PA: Wolters Kluwer; 2016.)
“rights” when giving any medication, you’ll eliminate the possibility of many errors. Here’s the “right” list to follow:
1. Right patient—Ask the patient to state her name. Some patients may answer to any name. So if you simply say the name, it won’t ensure you have the right patient.
2. Right time—Medications ordered to be given in the ofce must be given before the patient leaves. Some patients may have to be told when the next dose is due.
3. Right dose—Check doses carefully. Many medica­tions come in various strengths.
4. Right route—Medications are administered by a variety of routes. Check the physician’s order to ensure the proper route for a particular medication: oral, intramuscular, or topical medication.
452 Section IV Clinical Medical Assistant Skills
5. Right drug—Many medication names are very much alike. For instance, Orinase and Ornade may be con­fused if you’re not careful. Always look up unfamil­iar medications in a drug reference book such as the Physician’s Desk Reference (PDR).
6. Right technique—Check how the medication needs to be given, such as orally with or without food. Intramuscular, subcutaneous, and intradermal injec­tions should be given only after carefully choosing a site and using the right procedure.
7. Right documentation—The medical record is a legal document. Make sure the medication is documented after it’s administered, not before. Check to be sure you’re documenting it in the right medical record. All medications given in the medical ofce must be documented immediately with the name of the medi­cation, dose, route, and site (if injected). Don’t for­get your signature. When appropriate, the patient’s response should be charted as well.
Documenting Errors
You’ve been working hard all day. Suddenly, you real­ize you made an error in the medication you gave to a patient. What should you do?
Even if you’re extremely careful, you may make an error when administering a medication. Don’t try to hide the mistake or solve the problem on your own. Report the error to the physician right away. If you’ve given too much or given an incorrect medication, it might harm the patient.
If you report the error right away, immediate action can be taken to resolve the problem. For example, if you’ve given the wrong medication or the wrong amount, the physician may want you to monitor the patient for adverse reactions. If the patient didn’t receive the intended medication, you may need to administer it.
You’ll need to document the error and all the actions taken to correct it in the patient’s medical record. You also must complete an incident report. The report is kept on le in the medical ofce.
Procedure 19-1 Administering Oral Medications
Equipment: Physician's order, correct oral medication, disposable calibrated cup, glass of water, and patient's medical record.
1. Wash your hands and gather your supplies.
2. Check the medication label and compare it to the physician’s order. Note the expiration date. Remember to check the medication label three times—when taking it from the shelf, when mea­suring, and when returning it to the shelf.
3. If necessary, calculate the correct dose.
4. For a multidose container, remove the cap from the container. Touch only the outside of the lid to avoid contaminating the inside. Single, or unit dose, medications come individually wrapped. Packages may be opened by pushing the medica­tion through the foil backing or by peeling back a tab on one corner.
5. According to your calculations and the label, remove the correct dose of medication.
A. For solid medications:
Pour the correct dose into the bottle cap to
r
prevent contamination.
(Reprinted from Kronenberger J, Ledbetter J.
Lippincott Williams & Wilkins’ Comprehensive Medical Assisting. 5thed. Philadelphia, PA: Wolters
Kluwer; 2016.)
Transfer the medication to a disposable cup.
r
(Reprinted from Kronenberger J, Ledbetter J.
Lippincott Williams & Wilkins’ Comprehensive Medical Assisting. 5thed. Philadelphia, PA: Wolters
Kluwer; 2016.)
Chapter 19 Pharmacology and Drug Administration 453
Procedure 19-1 Administering Oral Medications (continued )
B. For liquid medications:
Open the bottle and put the lid on a at sur-
r
face. The open end of the lid should face up to prevent contamination of the inside of the cap. Palm the label to prevent liquids from drip-
r
ping onto the label. You don’t want the label to become unreadable. With the opposite hand, place your thumb-
r
nail at the correct calibration on the cup. Holding the cup at eye level, pour the proper amount of medication into the cup. Use your thumbnail as a guide.
6. Greet and verify the patient’s name to avoid errors. Explain the procedure. Ask the patient about any medication allergies that may not be noted on the chart.
7. Give the patient a glass of water to wash down the medication, unless contraindicated (as in the case of lozenges or cough syrup). Hand the patient the disposable cup containing the medication.
8. Remain with the patient to be sure all the medica­tion is swallowed. Observe any unusual reactions and report them to the physician.
9. Thank the patient and give any additional instruc­tions as necessary.
10. Wash your hands and record the procedure in the patient’s medical record.
(Reprinted from Kronenberger J, Ledbetter J.
Lippincott Williams & Wilkins’ Comprehensive Medical Assisting. 5thed. Philadelphia, PA: Wolters
Kluwer; 2016.)
Procedure 19-2 Preparing Injections
Equipment: Physician’s order, medication for the injec­tion in an ampule or vial, antiseptic wipes, a needle and syringe of appropriate size, a small gauze pad, a biohaz­ard sharps container, and the patient’s medical record.
1. Wash your hands and gather your supplies. Choose the needle and syringe according to the route of adminis­tration, type of medication, and size of the patient.
2. Review the medication order and compare it to the label on the medication container. Check the expi­ration date. Remember to check the medication label three times—when taking it from the shelf, while drawing it up into the syringe, and when returning it to the shelf.
to the syringe by grasping the needle at the hub and turning it clockwise on the syringe. A needle that isn’t rmly attached may come off during the procedure.
3. Calculate the correct dose, if necessary.
4. Open the needle and syringe package. Assemble if necessary. Make sure the needle is attached rmly
(Reprinted from Kronenberger J, Ledbetter J.
Lippincott Williams & Wilkins’ Comprehensive Medical Assisting. 5thed. Philadelphia, PA: Wolters
Kluwer; 2016.)
454 Section IV Clinical Medical Assistant Skills
Procedure 19-2 Preparing Injections (continued )
5. Withdraw the correct amount of medication. A. From an ampule:
With the ngertips of one hand, tap the stem
r
of the ampule lightly to remove any medica­tion in or above the neck. Wipe the neck of the ampule where the break
r
will occur with an alcohol wipe. Wrap a piece of gauze around the neck to protect your n­gers from broken glass. Snap the stem off the ampule with a quick downward movement of the gauze. Be sure to aim the break away from your face. Dispose of the ampule top in a biohazard sharps container.
(Reprinted from Kronenberger J, Ledbetter J.
Lippincott Williams & Wilkins’ Comprehensive Medical Assisting. 5thed. Philadelphia, PA: Wolters
Kluwer; 2016.)
Remove the needle guard. Pull back on the
r
plunger to ll the syringe with a small amount of air equal to the amount of medication to be removed from the vial.
(Reprinted from Kronenberger J, Ledbetter J.
Lippincott Williams & Wilkins’ Comprehensive Medical Assisting. 5thed. Philadelphia, PA: Wolters
Kluwer; 2016.)
After removing the needle guard, insert a
r
ltered needle into the ampule. The nee­dle lumen should be below the level of medication. Withdraw the medication by pulling back on
r
the plunger of the syringe. Take care not to touch the needle to the contaminated edge of the broken ampule. After you’ve withdrawn the correct amount, discard the ampule in the biohazard sharps container. Hold the syringe with the needle up. Remove
r
any air bubbles by gently tapping the barrel of the syringe until the bubbles rise to the top. Draw back on the plunger to add a small amount of air. Then, gently push the plunger forward to eject the air from the syringe. Be careful not to eject any medication.
B. From a vial:
Cleanse the stopper of the vial with an anti-
r
septic wipe.
(Reprinted from Kronenberger J, Ledbetter J.
Lippincott Williams & Wilkins’ Comprehensive Medical Assisting. 5thed. Philadelphia, PA: Wolters
Kluwer; 2016.)
Insert the needle into the vial through the
r
center of the cleansed vial top. Inject the air from the syringe into the vial above the level of the medication so that you don’t make bubbles or foam in the medication. Injecting air into the vial prevents a vacuum from forming in the vial, which would make it dif­cult to withdraw the medication.
Chapter 19 Pharmacology and Drug Administration 455
Procedure 19-2 Preparing Injections (continued )
Gently tap the barrel of the syringe with
r
your ngertips to displace any air bubbles. Remove the air by pushing the plunger slowly and forcing the air into the vial.
(Reprinted from Kronenberger J, Ledbetter J.
Lippincott Williams & Wilkins’ Comprehensive Medical Assisting. 5thed. Philadelphia, PA: Wolters
Kluwer; 2016.)
With the needle inside the vial, invert the vial,
r
holding the syringe at eye level. Aspirate, or withdraw, the desired amount of medication into the syringe.
(Reprinted from Kronenberger J, Ledbetter J.
Lippincott Williams & Wilkins’ Comprehensive Medical Assisting. 5thed. Philadelphia, PA: Wolters
Kluwer; 2016.)
6. Place the needle guard on a hard, at surface. Without contaminating the needle, insert the needle into the cap and scoop up the cap with one hand. Recapping the needle protects the sterility of the needle until you administer the medication. You
(Reprinted from Kronenberger J, Ledbetter J.
Lippincott Williams & Wilkins’ Comprehensive Medical Assisting. 5thed. Philadelphia, PA: Wolters
Kluwer; 2016.)
should use one hand to recap the needle to prevent needlestick injuries.
Procedure 19-3 Administering an Intradermal Injection
Equipment: Physician’s order, medication for the injec­tion in an ampule or vial, antiseptic wipes, a needle and syringe of appropriate size, a small gauze pad, a biohaz­ard sharps container, clean examination gloves, and the patient’s medical record.
1. Wash your hands and gather supplies.
hasn’t passed. Remember to check the medication label three times—when taking it from the shelf, while drawing it up into the syringe, and when returning it to the shelf.
3. Prepare the injection according to the steps in Procedure 19-2.
2. Review the physician’s order and select the correct medication. Check the order carefully against the medication label. Make sure the expiration date
4. Greet and identify the patient. Explain the proce­dure and ask the patient about any known medica­tion allergies.
456 Section IV Clinical Medical Assistant Skills
Procedure 19-3
Administering an Intradermal Injection
(continued )
5. Select the appropriate site for the injection. Recommended sites are the anterior forearm and the middle of the back.
6. Prepare the site by cleansing with an antiseptic wipe. Use a circular motion, starting at the injec­tion site and working toward the outside. The cir­cular motion will carry microorganisms away from the site. Don’t touch the site after cleansing.
7. Put on gloves. You must follow standard precau­tions for your protection.
8. Remove the needle guard. Using your nondomi­nant hand, pull the patient’s skin taut. Stretching the patient’s skin allows the needle to enter with little resistance and secures the patient against movement.
9. With the bevel of the needle facing upward, insert the needle at a 10- to 15-degree angle into the upper layer of the skin. This angle ensures that pen­etration occurs within the dermal layer.
(Reprinted from Kronenberger J, Ledbetter J.
Lippincott Williams & Wilkins’ Comprehensive Medical Assisting. 5thed. Philadelphia, PA: Wolters
Kluwer; 2016.)
Hold the syringe steady; moving the needle will
r
be uncomfortable for the patient.
11. Remove the needle from the skin at the angle of insertion.
Don’t use an antiseptic wipe or gauze pad when
r
withdrawing the needle. Don’t press or massage the site. Pressure on the
r
wheal may press the medication into the tissues or out of the injection site. Don’t apply a bandage—it may cause redness or
r
swelling that could result in an inaccurate read­ing of the test.
(Reprinted from Kronenberger J, Ledbetter J.
Lippincott Williams & Wilkins’ Comprehensive Medical Assisting. 5thed. Philadelphia, PA: Wolters
Kluwer; 2016.)
The bevel of the needle must be facing up for a
r
wheal to form. Stop inserting the needle when the bevel of the
r
needle is under the skin. The needle should be slightly visible below the skin.
10. Inject the medication slowly by depressing the plunger.
A wheal will form as the medication enters the
r
dermal layer of the skin.
12. To reduce the risk of an accidental needlestick, don’t recap the needle. If a safety device is attached to the needle, engage it according to manufacturer directions to cover the needle. Dispose of the needle and syringe in a biohazard sharps container.
13. Remove your gloves and wash your hands.
14. Depending upon the type of skin test administered, the length of time required for a reaction, and the policies of your medical ofce, perform one of the following:
Read the test results. Inspect and palpate the site
r
for the presence and amount of induration. Tell the patient when to return (date and time) to
r
the ofce to have the results read.
15. Document the procedure, site, and results. Document any instructions to the patient.
Chapter 19 Pharmacology and Drug Administration 457
Procedure 19-4 Administering a Subcutaneous Injection
Equipment: Physician’s order, medication for the injec­tion in an ampule or vial, antiseptic wipes, a needle and syringe of appropriate size, a small gauze pad, a bio­hazard sharps container, clean examination gloves, an adhesive bandage, and the patient’s medical record.
1. Wash your hands and gather supplies.
2. Review the medication order, select the correct medication, and compare it to the label on the medication container. Check the expiration date. Remember to check the medication label three times—when taking it from the shelf, while draw­ing it up into the syringe, and when returning it to the shelf.
3. Prepare the injection according to the steps in Procedure 19-2.
4. Greet and identify the patient. Explain the proce­dure and ask the patient about any known medica­tion allergies.
5. Select the appropriate site for the injection. Recommended sites include the upper arm, thigh, back, and abdomen.
(Reprinted from Kronenberger J, Ledbetter J.
Lippincott Williams & Wilkins’ Comprehensive Medical Assisting. 5thed. Philadelphia, PA: Wolters
Kluwer; 2016.)
9. With a rm motion, insert the needle into the tissue at a 45-degree angle to the skin surface. Make sure the bevel of the needle is facing upward. Hold the barrel between the thumb and index nger of the dominant hand and insert the needle completely to the hub. A quick, rm motion is less painful to the patient.
6. Prepare the site by cleansing with an antisep­tic wipe. Use a circular motion starting at the intended injection site and working toward the outside. The circular motion will carry microor­ganisms away from the site. Don’t touch the site after cleansing.
7. Put on gloves. You must follow standard precau­tions for your protection.
8. Remove the needle guard. Using your nondomi­nant hand, hold the skin surrounding the injection site in a cushion fashion.
(Reprinted from Kronenberger J, Ledbetter J.
Lippincott Williams & Wilkins’ Comprehensive Medical Assisting. 5thed. Philadelphia, PA: Wolters
Kluwer; 2016.)
10. Remove your nondominant hand from the skin. Holding the syringe steady, pull the syringe (aspi­rate) gently.
If blood appears in the hub or the syringe, you’ve
r
entered a blood vessel. If this happens, don’t inject the medication. Injecting the medication into a blood vessel means that the medication may be absorbed too quickly. Remove the needle and prepare a new injection. If blood doesn’t appear, you may continue with
r
the procedure.
458 Section IV Clinical Medical Assistant Skills
Procedure 19-4
Administering a Subcutaneous Injection
(continued )
11. Inject the medication by slowly pressing down on the plunger. If you press down on the plunger too quickly, the pressure will cause discomfort and pos­sibly tissue damage to the patient.
12. Place a gauze pad over the injection site and remove the needle at the angle of insertion. With one hand, gently massage the injection site with the gauze pad and with the other hand, discard the needle and syringe into the sharps container. Don’t recap the used needle. If available, engage the safety device on the needle. Apply an adhesive bandage, if needed.
13. Remove your gloves and wash your hands.
14. An injection for allergy desensitization means the patient must stay in the ofce for at least 30 minutes so you can observe any reaction the patient might have. Note: If a patient has any unusual reaction after any injection, let the physician know immediately.
15. Document the procedure, site, and results, as well as any instructions to the patient.
Procedure 19-5 Administering an Intramuscular Injection
Equipment: Physician’s order, medication for the injec­tion in an ampule or vial, antiseptic wipes, a needle and syringe of appropriate size, a small gauze pad, a bio­hazard sharps container, clean examination gloves, an adhesive bandage, and the patient’s medical record.
1. Wash your hands and gather supplies.
2. Review the medication order and select the correct medication. Check the order carefully against the medication label. Make sure the expiration date hasn’t passed. Remember to check the medication label three times—when taking it from the shelf, while drawing it up into the syringe, and when returning it to the shelf.
7. Put on gloves. You must follow standard precau­tions for your protection.
8. Remove the needle guard. Choose one of the fol­lowing ways to hold the skin surrounding the injec­tion site.
Using your nondominant hand, hold the
r
skin surrounding the injection site taut with the thumb and index or middle fingers. This makes the needle easier to insert in an average or overweight individual.
3. Prepare the injection according to the steps in Procedure 19-2.
4. Greet and identify the patient. Explain the proce­dure and ask about any known medication allergies.
5. Select the appropriate site for the injection. Recommended sites include the deltoid, vastus late­ralis, dorsogluteal, and ventrogluteal areas. Take into account the patient’s age and size, as well as the medication, when choosing a site.
6. Prepare the site by cleansing with an antiseptic wipe. Use a circular motion starting at the injec­tion site and working toward the outside. The circular motion will carry microorganisms away from the site. Don’t touch the site after cleansing.
(Reprinted from Kronenberger J, Ledbetter J.
Lippincott Williams & Wilkins’ Comprehensive Medical Assisting. 5thed. Philadelphia, PA: Wolters
Kluwer; 2016.)
Using your nondominant hand, grasp the mus-
r
cle. This produces a deeper mass for the injec­tion in a person who is very thin with little body fat.
Chapter 19 Pharmacology and Drug Administration 459
Procedure 19-5
Administering an Intramuscular Injection
(continued )
(Reprinted from Kronenberger J, Ledbetter J.
Lippincott Williams & Wilkins’ Comprehensive Medical Assisting. 5thed. Philadelphia, PA: Wolters
Kluwer; 2016.)
9. Hold the syringe like a dart. Use a quick, rm motion to insert the needle into the tissue at a 90-degree angle to the surface. Hold the barrel between the thumb and index nger of your dominant hand and insert the needle completely to the hub. This way, the medication will go into the muscle tissue.
10. Remove your nondominant hand from the skin. Holding the syringe steady, pull back the syringe (aspirate).
If blood appears in the hub or the syringe, you’ve
r
entered a blood vessel. Don’t inject the medica­tion. Injecting the medication into a blood ves­sel means the medication may be absorbed too quickly. Place a gauze pad over the injection site and remove the needle. Prepare a new injection. If blood doesn’t appear, you may continue with
r
the procedure.
11. Inject the medication by slowly pressing down on the plunger. If you press down on the plunger too quickly, the pressure will cause discomfort and pos­sibly tissue damage to the patient.
12. Place a gauze pad over the injection site. Remove the needle at the angle of insertion. With one hand, gently massage the injection site with the gauze pad. Massaging helps to distribute the medication. If needle has a safety device, engage it then, discard the needle and syringe into the biohazard sharps container. Don’t recap the needle.
(Reprinted from Kronenberger J, Ledbetter J.
Lippincott Williams & Wilkins’ Comprehensive Medical Assisting. 5thed. Philadelphia, PA: Wolters
Kluwer; 2016.)
Procedure 19-6
Administering an Intramuscular Injection
Using the Z-Track Method
Equipment: Physician’s order, medication for the injec­tion in an ampule or vial, antiseptic wipes, a needle and syringe of appropriate size, a small gauze pad, a bio­hazard sharps container, clean examination gloves, an adhesive bandage, and the patient’s medical record.
1. Follow steps 1 to 7 as described in Procedure 19-5. The ventrogluteal, vastus lateralis, and dorsoglu­teal sites work well for the Z-track method, but the deltoid does not.
13. Apply an adhesive bandage to the site, if needed. Remove your gloves and wash your hands.
14. Observe the patient for any reactions. If the patient has any unusual reactions, let the physician know immediately.
15. Document the procedure, site, and results, as well as any instructions to the patient.
(Reprinted from Kronenberger J, Ledbetter J.
Lippincott Williams & Wilkins’ Comprehensive Medical Assisting. 5thed. Philadelphia, PA: Wolters
Kluwer; 2016.)
460 Section IV Clinical Medical Assistant Skills
Procedure 19-6
2. Remove the needle guard. Rather than pulling the skin taut or grasping the muscle tissue, pull the top layer of skin to the side and hold it with the non­dominant hand throughout the injection.
3. Hold the syringe like a dart and use a quick, rm motion to insert the needle into the tissue at a 90-degree angle to the skin surface. Hold the barrel between the thumb and index nger and insert the needle completely to the hub.
4. Aspirate by withdrawing the plunger slightly. If no blood appears, push the plunger in slowly and steadily. Count to 10 before withdrawing the nee­dle. This allows time for the tissues to begin absorb­ing the medication.
Administering an Intramuscular Injection
Using the Z-Track Method
5. Place a gauze pad over the injection site. Remove the needle at the same angle at which it was inserted while releasing the skin. Don’t massage the area. Engage the safety device, if available, and discard the needle and syringe into the biohazard sharps container.
6. Apply an adhesive bandage to the site, if needed. Remove your gloves and wash your hands.
7. Observe the patient for any unusual reactions. Note: If a patient has any unusual reaction after any injection, let the physician know immediately.
8. Document the procedure, site, and results, as well as any instructions to the patient.
(continued )
Procedure 19-7 Applying Transdermal Medications
Equipment: Physician's order, the medication, clean examination gloves, and the patient's medical record.
1. Wash your hands and gather supplies.
2. Review the medication order and select the correct medication. Check the order carefully against the medication label. Make sure the expiration date hasn’t passed. Remember to check the medication label three times—when taking it from the shelf, when opening the medication package, and when returning it to the shelf.
3. Greet and identify the patient. Explain the procedure and ask about any known medication allergies.
4. Select the appropriate site for the medication. The usual sites are the upper arm, the chest or back, and behind the ear. These sites should be rotated.
5. Perform any necessary skin preparation. Make sure the skin is clean, dry, and free from any irrita­tion. Trim any hair close with scissors, but don’t shave areas with hair. Shaving may wear away the skin and cause the medication to be absorbed too quickly.
6. Open the medication package by pulling the two sides apart. Don’t touch the area of medication. It may be absorbed into your skin, causing an unwanted reaction.
(Reprinted from Kronenberger J, Ledbetter J.
Lippincott Williams & Wilkins’ Comprehensive Medical Assisting. 5thed. Philadelphia, PA: Wolters
Kluwer; 2016.)
7. Apply the medicated patch to the patient’s skin fol­lowing the manufacturer’s directions. Starting at the center, press the adhesive edges down rmly all the way around. Starting at the center eliminates air spaces. If the edges do not stick, fasten with tape.
8. Wash your hands and document the procedure, including the site of the patch.