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Ongoing management • 401
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or catheters. As sepsis progresses, it can lead to septic shock
and ultimately multiple organ failure. If it is not identified early, the
chance of a good outcome falls rapidly.
Organ dysfunction in suspected sepsis can be measured
using the Sequential Organ Failure Assessment (SOFA) score. A
bedside modification of this is the quickSOFA (‘qSOFA’) score
which allows rapid evaluation of respiratory, cardiovascular and
cerebrovascular dysfunction. The presence of two or more
qSOFA points (respiratory rate 22 breaths per minute, systolic
blood pressure 100 mmHg and/or GCS 15) in the presence
of suspected infection is associated with a greater risk of death
than in uncomplicated infection. Septic shock is defined as the
presence of sepsis and, despite adequate volume resuscitation,
both persistent hypotension requiring vasopressors to maintain a
mean arterial pressure 65 mmHg and lactate 2 mmol/L. The
assessment and initial management of sepsis are described by
the ‘Sepsis Six’ screening tool and therapeutic bundle, which
aims to deliver three diagnostic and three therapeutic steps
within 1 hour of the recognition of sepsis (Boxes 18.6 and18.7).
18.6 Identifying sepsis – UK Sepsis Trust sepsis
screening tool acute assessment
• Does patient look unwell or NEWS 5 or higher?
• Are there risk factors for sepsis?
• Age >75
• Impaired immunity (e.g. diabetes, steroids, chemotherapy)
• Recent trauma, surgery or invasive procedure
• Indwelling lines, intravenous drug use, broken skin
• Could this be due to an infection?
• Likely source: respiratory, urine, joint/skin/wound, indwelling device,
brain, surgical
• Any of the following “red flags” present?
• Objective evidence of new or altered mental state
• Systolic BP 90 mmHg (or drop of >40 from normal)
• HR 130 bpm
• Respiratory rate 25 per minute
• Needs O
• Non-blanching rash/mottled/ashen/cyanotic
• Lactate 2 mmol/L
• Recent chemotherapy
• Not passed urine in 18 hours (<0.5 mL/kg if catheterised)
If yes, start Sepsis Six
• Any of the following “amber flags” present?
• Relatives concerned about mental state
• Acute deterioration in functional ability
• Immunosuppressed
• Trauma/surgery/procedure in last 8 weeks
• Respiratory rate 21–24
• Systolic blood pressure 91–100 mmHg
• Heart rate 91–130 or new dysrhythmia
• Temperature <36
• Clinical signs of wound infection
If yes, further review required. Send blood samples, review results and
ensure senior review within 1 hour
Taken from Nutbeam T, Daniels R on behalf of the UK Sepsis Trust.
Available at sepsistrust.org/professional-resources/clinical/.
to keep SpO292% (88% in COPD)
2
C
18.7 ‘Sepsis Six’ therapeutic bundle
Complete all actions within 1 hour
• Ensure that the senior clinician attends
• Oxygen if required: start if O
aiming for 94– 98%. If at risk of hypercapnia, aim for saturations
of 88–92%.
• Obtain intravenous access, take blood cultures, blood glucose, lactate,
blood count, C reactive protein and clotting
• Give intravenous antibiotics
• Give intravenous fluids: give a fluid bolus of 20 mL/kg or 500 mL
balanced crystalloid solution.
• Monitor: Use NEWS2. Measure the urinary output. Repeat lactate at
least once per hour, if the initial lactate is elevated or if the clinical
condition changes.
• If red flags persist after 1 hour – escalate to consultant now
In addition to the routine vital signs, the measurement of urine
output and lactate is recommended as a guide to illness severity.
Lactate is the product of anaerobic metabolism and is a marker
of tissue perfusion. A lactate of >2 mmol/L (18 mg/dL) is
abnormal and a level of >4 mmol/L (36 mg/dL) is associated with
30% mortality. A careful search must be undertaken to identify
the underlying infection in order to aid diagnosis and guide
appropriate choice of antibiotics.
Initial investigations should include the measurement of ABGs,
glucose and lactate, blood cultures, full blood count, C-reactive
protein, urea and electrolytes and a clotting screen.
Treatment of sepsis with early and appropriate antibiotics,
oxygen and intravenous fluids reduces mortality. Patients who fail
to respond to initial treatment are very likely to require a higher
level of care and must be discussed with a senior clinician.
saturations less than 92%,
2
Ongoing management
The management of a deteriorating patient must include frequent
review of response to therapy. Once you have completed the
ABCDE approach, return to the beginning and reassess, if the
patient is not improving.
Clear goals of interventions should be communicated to the
team (for example, ‘The goal of this fluid bolus is to achieve a
systolic blood pressure of over 100 mmHg; if this is not achieved,
please let me know and we will give a further fluid bolus’). A
written management plan should be documented, which should
also include the required frequency of observations (such as
every 15 minutes until stabilised).
It is particularly important to work as a team when a patient is
deteriorating rapidly. A structured approach to communication
will help you organise your thoughts and is an effective way to
communicate the urgency of the situation to the person you are
escalating to. The SBAR tool is particularly useful in this setting
(p. 419).
It may be appropriate to move the patient to an area of the
hospital able to provide a higher level of care. With increasing
18
402 • THE DETERIORATING PATIENT
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levels of care, the nurse:patient ratio is higher and increasing
numbers of therapeutic interventions can be delivered (Box 18.8).
Finally, consideration should be given to patients with
limited reversibility in whom inten sive treatment may not be
appropriate. It is important to acknowledge and communicate
the uncertainty of outcomes in these cases (p. 407) and to
ensure early discussion of resuscitation sta tus and agreed
goals of care.
18.8 Levels of clinical care
Level 0 Suitable for patients whose needs can be met through normal ward care in an acute hospital.
Level 1 Suitable for patients at risk of their condition deteriorating or those recently relocated from higher levels of care, whose needs can be met on
Level 2 Suitable for patients requiring more detailed observations or interventions, including support for a single failing organ system, or recently
Level 3 Suitable for patients requiring advanced respiratory support alone or basic respiratory support together with support of at least two organ
Data from NHS Data Model and Dictionary. https://www.datadictionary.nhs.uk/attributes/critical_care_level.html. Co ntains information fr om NHS
Digital, licensed under the current version of the Open Government Licence.
an acute ward with additional advice and support from the critical care team.
relocated from a higher level of care. Also known as ‘high dependency units’ (HDUs).
systems. This level includes all complex patients requiring support for multi-organ failure. Also known as ‘intensive care units’ (ICUs) or
‘intensive treatment/therapy units’ (ITUs).
OSCE example: The unwell patient
Mr Green, 50 years old, had a laparotomy and small-bowel resection 5 days ago. He has an elevated temperature of 38.6C and is tachycardic with a heart
rate of 98 beats per minute.
Please assess this unwell patient
• Prioritise seeing this patient.
• Introduce yourself and clean your hands.
• Is the patient responsive? If unconscious, are they in cardiac arrest?
• Assess the airway. Is the patient speaking to you? Look for airway obstruction, supraclavicular or subcostal indrawing, or paradoxical movements of the
chest and abdomen.
• Assess breathing for rate and depth. Attach pulse oximeter. Look for chest asymmetry. Palpate the trachea in the suprasternal notch. Percuss and
auscultate, looking for pneumothorax, consolidation or effusion.
• Assess the circulation. Examine for skin pallor, clamminess and capillary refi ll time. Assess the pulse for tachycardia. Measure the blood pressure with a
manual sphygmomanometer.
• Assess the conscious level. Is the patient confused?
• Measure blood glucose.
• Comment on the presence of red flags and signs of systemic infection.
• Examine the abdomen for signs of infection or bleeding.
• Call for senior help and document the management plan.
Summarise your findings
Mr Green is a 50-year-old man who had a small-bowel resection 5 days ago and has now become drowsy and febrile. He is hypotensive at 95/
60 mmHg, with a tachycardia of 98 beats per minute and an elevated respiratory rate of 28 breaths per minute. He is rousable and responds
appropriately to questions, but looks unwell. Abdominal examination reveals a recent laparotomy scar and generalised tenderness with rebound.
Suggest a differential diagnosis
The likely problem is sepsis from an intra-abdominal infection. This is an emergency situation requiring urgent resuscitation.
Suggested investigations
Lactate, full blood count, blood cultures.
Advanced level comments
Immediate resuscitation is appropriate as per the ‘Sepsis Six’ bundle: oxygen, fluids and antibiotics, with early senior review. Review the effects of
resuscitation on blood pressure and urine output, and repeat the measurement of lactate concentration. Escalation to critical care should be considered, and
exploratory surgery may be required for source infection control.
Ongoing management • 403
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Integrated examination sequence for the deteriorating patient
• General appearance:
• If the patient is unconscious, are they in cardiac arrest?
• If they look unwell, call for help.
• Airway:
• Is the airway clear?
• Is patient able to speak?
• Look for signs of airway obstruction: supraclavicular, subcostal indrawing or paradoxical movements or ‘ seesaw’ breathing.
• Listen for abnormal airway noises.
• Open the airway with airway manoeuvres if required.
• Administer high-flow oxygen via a facemask.
• Breathing:
• Measure the respiratory rate and assess peripheral oxygenation using pulse oximetry.
• Look for signs of respiratory distress: use of accessory muscles, abdominal ‘seesaw’ breathing, chest deformity or trauma, asymmetrical movement.
• Palpate the trachea in the suprasternal notch and palpate any areas of injury.
• Percuss and auscultate the chest.
• Circulation:
• Examine the skin: is it cold, pale or mottled? Check capillary refill time.
• Assess the rate and volume of the pulse; palpate peripheral pulses.
• Check the blood pressure.
• Examine the jugular venous pressure and auscultate the heart.
• Measure the urine output and assess cerebral perfusion.
• Obtain intravenous access and perform a 12-lead
electrocardiogram.
• Disability:
• Assess conscious level using the AVPU or Glasgow Coma Scale scores.
• Examine pupils for symmetry, size and reaction to light.
• Measure capillary blood glucose.
• Check the drug chart for reversible causes of reduced consciousness.
• Exposure:
• Check the temperature.
• Look for trauma, bleeding and rashes.
18
Kirsty Boyd
https://t.me/med1917
Nazir Lone
The dying patient
19
Assessing a dying patient 406
Physiology 406
The history 406
The physical examination 406
Care in the last days of life 407
Communication with patients and families 407
Verifying and certifying death 408
The history 408
The physical examination 408
Communication with families 409
Medical certification of death 409
Looking after yourself and others 409
OSCE example 1: Informing relatives that a patient is nearing death 410
OSCE example 2: Verification of death 411
Integrated examination sequence for a patient in the last days of life 412
Integrated examination sequence for verifying death 412
406 • THE DYING PATIENT
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Around 1% of the population in high-income countries die each
year. Although some deaths are unexpected, the majority are the
result of one or more advanced, progressive conditions and
occur in hospital, at the patient’s home or care home, or in a
hospice. It is important to identify whether an acute deterioration
or a new complication from an underlying health problem is
reversible. This change may represent an anticipated decline and
indicate that the person is approaching the end of their life.
Recognising where a person is on their current illness trajectory
and identifying their priorities, goals and preferences allows
shared decisions to be made with the patient and their relatives
about what further investigations and treatments are appropriate,
and about their preferred place of care or death.
Assessing a dying patient
Physiology
There are three broad illness trajectories (Fig. 19.1):
• progression of a life-limiting condition with a clear terminal
phase: for example, advanced cancer where oncology
treatment is no longer of benefit or is given for symptom
management.
• fluctuating decline with intermittent, potentially life-
threatening, acute exacerbations or complications that may
result in death: for example, advanced respiratory, heart,
kidney or liver disease.
• prolonged, gradual decline with acute episodes that may be
the final illness such as a chest infection: for example, dementia, general frailty in older age or advanced neurological
conditions.
Many physiological and functional changes occur in the final
weeks or months of life. General indicators of deteriorating health
include:
• performance status that is poor or worsening, with the per-
son in bed or in a chair for more than half the day.
High
Function
Low
Time
Fig. 19.1 Illness trajectories towards the end of life. Adapted from
Lynn J, Adamson DM. Living well at the end of life. In: Adapting Health Care to
Serious Chronic Illness in Old Age. Washington: Rand Health; 2003. With
permission from RAND Corporation, Santa Monica, California, USA. https://
www.rand.org/pubs/white_papers/WP137.html.
Cancer
Organ failure
Physical and cognitive
frailty
Death
• increasing number of unplanned hospital attendances or
admissions.
• persistent symptoms despite optimal treatment of underlying
conditions.
• progressive weight loss with low muscle mass (cachexia), or
difficulty maintaining normal weight.
• increasing dependency on others for care and support due to
physical and/or mental health problems.
Having considered these clinical indicators of deteriorating
health, it can be helpful to ask yourself: ‘Would I be surprised if
this person died in the next few months, weeks or days?’ Patients may be close to death when they first present or may fail to
improve with treatment, so it becomes clear that they will die
soon. It is crucial that we recognise when a person is so unwell
that they could die.
In the last days of life, people eat and drink less, sleep more
and have physiological changes in breathing patterns, circulation, and in the level of consciousness.
The history
The clinician may already know the patient well, for example, if
they are the general practitioner. If not, it is important to gather
information about the patient’s underlying conditions, presenting
illness, current and previous treatment, family and social/cultural
context.
Background information
Use all available sources to determine the patient’s previous
health status in addition to their presenting problems. Review
referral letters, primary care and hospital records, and previous
discharge summaries. Check for advance/anticipatory care
plans, emergency treatment plans or any advance directive/decision. Find out if the person has a legally appointed, proxy
decision-maker or a registered Power of Attorney. Look for any
record of previous discussions or decisions about cardiopulmonary resuscitation (CPR). Find out if the person has a pacemaker or any other device that will need to be deactivated now or
removed after death; record this clearly.
Establishing the broader context
Build up a picture of the patient’s overall health status and any
recent changes, not only the presenting symptoms. A family
member or friend can provide valuable additional information and
support the patient. If the patient or family cannot provide information, contact someone who knows the person, such as the
general practitioner, another member of the primary care team,
their hospital specialist or any senior nurse involved in their care.
The physical examination
People may retain some awareness, even when close to death.
Speak to the person by name and to others in the room as you
would when your patient is awake. Always introduce yourself and
Assessing a dying patient • 407
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Mouth and eyes open
when unconscious
Upper airway secretions
due to pooling of saliva
Increased
respiratory rate
Moist secretions
in chest
Low-volume
pulse
Skin that blisters
or marks easily
Sleeping
more
Taking less interest
in surroundings
Eating and drinking
less
Difficulty in
swallowing
Irregular breathing/
Cheyne–Stokes
pattern of
respiration
Cool peripheries
Moist skin
Muscle weakness
or stiffness
Peripheral oedema
associated with low
albumin and altered
fluid metabolism
Fig. 19.2 Signs that suggest a patient will die soon.
19.1 Common potentially reversible causes of
deterioration in advanced illness
• Dehydration
• Infection
• Opioid toxicity or other drug toxicity or poisoning; recreational drugs
• Glucocorticoid withdrawal or a new diagnosis of adrenal insufficiency
• Acute kidney injury
• Delirium
• Hypercalcaemia
• Hypoglycaemia or hyperglycaemia
• Hyponatraemia
• Hypothermia
explain your role in the team. Your assessment begins with
observing whether the patient looks comfortable and confirming this with other staff and the family. Non-ver bal ways of
showing concern for the person (tone, gentle touch, gestures of
kindness) have a significant impact on the patient and the patient’sfamily.
While it can be difficult to decide when a person has entered the
last days of life, there are clinical signs that suggest a patient will die
soon (Fig. 19.2). Even in this situation, a focused examination
looking for reversible causes of deterioration is always indicated
(see the integrated examination sequence at the end of the
chapter). Common, potentially reversible causes of deterioration in
people with advanced conditions are shown in Box 19.1.
Some patients will benefit from carefully selected investigations
to confirm whether their condition is reversible, to guide specific
palliative treatments or to clarify the prognosis.
Care in the last days of life
If the patient is likely to die soon, their care needs to be planned.
Anticipate and address potential problems with symptom management and emotional distress. This includes making sure
suitable medications are prescribed and available, regularly and
as needed. Treatments for underlying conditions need careful
review to avoid burdening people with medications that are no
longer of benefit while continuing to manage symptoms effectively. It is important to review a patient who is dying at least daily,
and more often if they are unsettled or have complex clinical
problems. If a patient deteriorates rapidly or their symptoms
change, urgent assessment is required. Find out if the other
people who are caring for the dying patient have any concerns,
especially family members who are caring for the person at
home, and work with them to maintain the patient’s comfort and
dignity. Involve and support family members and close friends. A
clear explanation of the dying process, good communication and
effective palliative care from the multidisciplinary team helps
families prepare for the person’s death and improves outcomes
for the bereaved.
Cultural, religious and spiritual care are very important when a
person is dying, around the time of death and afterwards. Always
ask the person and those close to them about how they would
like to be cared for and what you and other staff members can
do to help support them. This may include making plans for
visiting by family members and/or a spiritual care provider,
specific wishes about how the person is touched or cared for
after death, and funeral arrangements.
Communication with patients and families
If you believe a patient could be approaching the end of their life,
it is important to share this information with them and their family
in a timely way so that they have opportunities to address personal priorities and concerns. The 6-step REDMAP framework is
recommended to guide conversations about treatment and care
at the end of life (Box 19.2). It includes helpful words and phrases
that can be adapted to the person, their family and the context of
the conversation. Begin by finding out what people know and
expect before sharing information in small chunks, with pauses.
Next, explore what matters to this person and their family, then
discuss treatment and care that takes account of available options and the person’s priorities, and agree on an individualised
care plan.
Many countries now have policies and processes for decision
making about treatments at the end of life, and specifically for
cardiopulmonary resuscitation (CPR). Decisions are based on a
clinical assessment of treatment benefits, burdens and outcomes but also involve shared decision-making discussions with
patients and/or legally appointed proxies. It is important to talk
about treatments in context and based on a mutual understanding of the patient’s current health situation and priorities. If
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408 • THE DYING PATIENT
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19.2 REDMAP: Talking about care planning in the last
days of life
Ready Can we talk about your health and care?
Who should be involved in this conversation?
Expect How have you been recently? What has changed?
What do you know about your health problems?
What do you think might happen?
Do you want to tell/ask me about anything?
Diagnosis We know you are less well because.
We hope you will improve, but I am worried that..
It is possible you will not get better..
I’m sorry but you could die soon with this illness
Do you have questions or worries we can talk about?
Matters What is important to you and your family?
How would you like to be cared for?
Is there anything you would not want?
What would (patient’s name) say about this situation if we
could ask them?
Actions What we can do is. Options that can help are..
This will not help because.. That does not work
when.
I wish that was possible, let’s talk about what we can do.
Plan Let’s make a plan for you and your family.
This is how we care for someone who is dying.
We are not sure how quickly things will change..
Used with permission from the author, Dr. Kirsty Boyd.
someone dies and what to do if the person is at home. Most
people stop breathing gradually but may take a final breath after
a long pause. A brief muscle spasm may be observed at that
time, so warn relatives about this.
Verifying and certifying death
The verification and medical certification of death are important
to allow the legal requirements and cultural and religious traditions that happen after a person has died to be completed in a
timely way. Some people will have decided to be organ or tissue
donors in advance or be eligible under ‘opt-out’ legislation in
some countries. It is important to contact the organ donation
service as soon as the possibility of donation is identified, and to
inform and involve family members.
In the UK, death is defined as ‘the irreversible loss of the
essential characteristics necessary to the existence of a living
person – to be able to sense and interact with the environment
and to maintain the fundamental bodily functions of respiration
and circulation’. Consciousness and respiratory and circulatory
function are controlled within the brainstem. Irreversible damage to the brainstem, either after cardiorespiratory arrest or due
to direct damage to the brainstem itself, always results in
death.
The history
the patient already has a recorded decision that CPR will not be
given, this should be documented clearly and shared within the
healthcare team. If a patient has advanced illness and is dying,
CPR will not have a medically successful outcome. Ask what the
patient and family know about CPR. Explain that CPR is a
treatment to restart the heart and/or breathing after they have
stopped, which does not work when a person is dying. It is
better to focus on planning good care. Be clear that any other
treatments that can help the person will still be offered. Do not
ask people if they ‘want’ to be resuscitated when it is not a
realistic treatment option for them. Occasionally, a patient with
one or more advanced conditions deteriorates more rapidly than
expected or a decision that CPR will not be given has not been
made in advance. In those situations, professionals present must
decide if CPR should not start or be stopped.
Explain what happens when a person is dying. Talk about
changes that may be seen and what they mean. Explain why the
focus of treatment, monitoring and care is changing to making
sure the person is comfortable. Plan visiting arrangements suited
to this person and their family and find out who to contact if the
patient deteriorates or dies. Explain what to expect when
If you are not familiar with the patient and their recent medical
history, always read the patient record before going to see them
or speaking to their family. Being aware of whether the death
was sudden or expected and how the person has been during
their final illness helps you to prepare. Check with clinical colleagues whether there is anything you should know about this
patient and family.
The physical examination
After the person has died, it is important for the clinical team to
continue to care for them as they would any other patient. This
includes speaking about the person by name to family members
who are present at the time of death or while you are carrying out
the examination to verify death. As some relatives choose to
remain in the room, you need to explain each part of the examination in simple terms and conduct it in a respectful and
professional manner.
To verify death, clinical examination and observation should
take place over a minimum of 5 minutes to establish that
irreversible cardiorespiratory arrest has occurred. This provides
an opportunity for you to spend time supporting and listening
to any family members who are present. After death, the body
Looking after yourself and others • 409
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cools gradually and stiffens; bowel sounds may persist for a
time until the sphincters relax and the bowels and bladder
empty.
Diagnosing death using neurological criteria
The diagnosis of death using neurological criteria must be made
by at least two doctors who have been fully registered for at least
5 years. They should have experience in the assessment of
brainstem function. One of the doctors must be a consultant or
equivalent senior physician. The tests are performed on two
occasions. The first set of tests is to diagnose brainstem death.
The second set is to confirm the diagnosis. There is no minimum
time required between tests; they can occur concurrently. If the
tests demonstrate that brain death has occurred, then the time
of death is recorded as the time when the first set of tests was
completed.
Communication with families
Communicating with family members to tell them that someone
has died should be done as soon as possible. If in hospital,
speak to relatives in a quiet, private room and try to avoid
interruptions. If the death is sudden and unexpected, this will
be breaking bad news so needs clear and sensitive communication. When contacting a family member by telephone to
inform them of a patient’s death, it is important to decide if it is
safe to do so or whether it would be better to contact
someone such as the police and ask them to go and inform
the family member in person. Explain what has happened and
what will happen next. Offer the family time with the person
who has died if they wish. Respect and support cultural or
religious requirements after death and ensure you are aware of
any plans already made with the patient and family. Rapid
provision of the medical certificate of death is important for
some faith groups.
Medical certification of death
Document the place, time and date of death in the patient’s
medical record. In some countries, the time of death is when the
person was observed to have died by those present or the
person was found to have died. In other countries, the time of
death is when death is verified by a doctor or another suitably
trained health professional, so make sure you know which time
to record. Include details of who was present when the person
died and what the primary and secondary causes of death were.
In hospital, the cause of death must be discussed and confirmed
with a senior colleague, usually a consultant. Some medical
certificates of death require additional information, such as the
duration of the final illness, so make sure you are familiar with
these requirements. You should also know or seek advice about
when a medical certificate of death should not be issued
because the death has to be reported for further investigation
(Box 19.3).
Looking after yourself and others
Although caring for a patient who is dying and their family is
extremely rewarding, it can also be stressful and emotionally
demanding. It is important to recognise this and look for help
and personal support when you need it. You may need advice
on how to manage a patient’s symptoms, decide on a care
plan or communicate sensitively and effectively with people who
are experiencing loss and bereavement. Talk to your medical
colleagues and other members of the healthcare team and
support them too. If a death has been particularly challenging, a
senior clinician may invite the team members involved to take
part in a debriefing session soon after the death or later. This is
an opportunity for everyone to share how they are feeling and
talk about what the team and service can learn from the
situation.
19
19.3 Deaths that may require further investigation
• The cause of death is unknown.
• Death was violent or unnatural.
• Death was sudden and unexplained.
• The person who died was not visited by a medical practitioner during their final illness.
• A medical certificate is not available.
• Death occurred during an operation or before the person came round from the anaesthetic.
• The medical certificate suggests that the death may have been caused by an industrial disease or industrial poisoning.
• Death occurred in legal custody.
• A complaint has been received over the medical treatment or standards of care received by the deceased.
• Death was due to a notifiable disease.
410 • THE DYING PATIENT
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OSCE example 1: Informing relatives that a patient is nearing death
Mr. David Jenkins, 80 years old, has severe chronic obstructive pulmonary disease. He is on home oxygen therapy and was admitted to the ward 3 days ago
with severe pneumonia. Despite initially responding to treatment, his condition has now deteriorated, and he is becoming breathless, confused and distressed.
He has been assessed by the intensive care consultant, who recommended that Mr. Jenkins should stay on the ward with a focus on good symptom
management and care appropriate for the last days of life. The nurses ask you to speak with Mr. Jenkins’ son about what is happening and the care plan for
his dad. You should explore his understanding and what he thinks his dad would say about the situation. Explain why ward-based care has been recommended as the best option for a comfortable and dignified death, and why cardiopulmonary resuscitation will not work or help when his dad dies.
• To prepare for this conversation:
• Find a private room.
• Ask if you can leave your bleep/mobile phone with nursing staff.
• Introduce yourself by name and role to the son and clarify his relationship to the patient.
• Outline the reason for the meeting, and check if anyone else should be contacted.
–
“Hello, my name is Dr. Jenny Smith and I am the ward doctor on duty today. Are you David Jenkins’ son, Kiron Jenkins? Thank you for coming in to
see me. I’m sorry but your dad has become much more unwell today. I’d like to talk with you about what is happening with his treatment and care. Is
there anyone else you’d like us to contact at this time?”
• Find out what Kiron knows and expects:
– “Can I start by asking what you know about your dad’s illness and what’s happened so far”’
• Explain the diagnosis using clear language free of jargon:
– “As you know, he’s been unwell for a while with his lung disease and has not been out of the house for several months. He’s been in hospital
three times over the last year with chest infections and never really seemed to get back to where he was before. This time he has a severe chest
• Explain that, because Mr. Jenkins has advanced lung disease and is not responding to treatment, he is likely to deteriorate further.
• Pause to give Kiron time to respond. Address any concerns or questions Kiron may have. Explore what would be important for Mr. Jenkins and his family.
• Sensitively cover the following aspects of care for a dying patient:
infection sometimes called pneumonia.”
– “We were hoping that your dad would improve with the antibiotics and oxygen on the ward, but we are worried about how he is doing. It is possible
he will not get better this time. He has been seen by his own consultant and a senior doctor from the intensive care unit who agree that his
underlying lung condition and the pneumonia are the reason for this.”
• Pause.
• Explain that this means Mr. Jenkins is likely to die.
–
“I’m sorry, but he could die soon with this illness.”
– “Your dad is not able to tell us what would be important for him and his family. Can you tell me what you think he would say in this situation?”
• Say that you are not sure how soon he will die, but it could be in the next few days or even sooner.
• Explain that some people can improve for a short while and then become less well again, and that occasionally unexpected improvement occurs but this
is now very unlikely.
• State that the most important thing now is to make sure Mr. Jenkins has the right care and medicines to keep him as comfortable and free of symptoms
as possible.
• Outline treatments he might receive now and explain that subcutaneous administration of drugs is often used in palliative care (for example, a syringe
pump). Explain about stopping treatments that will no longer be beneficial and having ‘as needed’ medications available.
• Ask if Kiron knows about cardiopulmonary resuscitation or CPR. Explain that when a person dies, their heart and breathing stop. Giving treatment to
restart the heart does not work in this situation and is, therefore, not the best way to care for them. A decision about CPR is made in advance and
recorded so that everyone knows about it.
• Ask about any religious, spiritual or cultural practices.
• Ask if Kiron would like you to talk to anyone else, and about who is supporting him.
• Ask if there are any other questions or things you can help with.
• Explain how to contact you or a colleague later if he has further questions or worries.
Looking after yourself and others • 411
https://t.me/med1917
OSCE example 2: Verification of death
The nurse-in-charge calls you to tell you that Mrs. Williams, a 70-year-old inpatient, has died.
Please describe the process for verifying death, and how you would communicate with staff and family
• Introduce yourself to the nursing team on the ward.
• Ask if the death was expected and when Mrs. Williams died, as well as if anyone was present when she died.
• Confirm that a ‘Not for cardiopulmonary resuscitation’ decision had been made in advance and recorded.
• Ask if the team knows why Mrs. Williams was in hospital and what the likely cause of death might be. Find out if any family members would like to be
present when you see her.
• Read the patient’s medical record and check that you have the correct name, hospital number and date of birth. Check if any specific infection control
measures are needed.
• On entering the patient’s bed space:
• Clean your hands and introduce yourself to any relatives or staff present.
• Express your condolences and explain why you need to examine the patient:
–
“I’m sorry to intrude at a sad time. I’m here to examine Mrs. Williams to confirm that she has died. You are welcome to stay with her if you would like
to. I’ll explain what I am doing but if you have any questions about what is happening, please ask me.”
• Check the patient’s identity on their wristband.
• Clinical observations and examination should take place over a minimum period of 5 minutes.
• From the end of the bed, respectfully inspect the patient. If necessary, make sure the patient looks dignified before continuing with your examination: for
example, position their head, clean any obvious secretions, and move their limbs into appropriate and peaceful positions.
• Gently stimulate the patient and say their name:
–
“Mrs. Williams, Mrs. Williams, can you hear me?”
• Look for any respiratory effort, carotid pulsation or limb movement.
• Note the colour and temperature of the skin.
• Palpate for carotid pulsation for 1 minute.
• Listen for heart sounds for 1 minute.
• Listen for breath sounds for 1 minute.
• Say:
–
“I’m just going to look into your eyes.”
• Respectfully retract the eyelids and inspect the eyes. The pupils should be dilated and unresponsive.
• Shine a torch into each eye, looking for both a direct response and a consensual response.
• Test for corneal reflexes by stimulating the cornea with cotton wool and look for a motor response. To ensure that the cornea is stimulated, the cotton
wool must touch the area over the iris. Close the eyelids gently after examination.
• Apply supraorbital pressure and check for a response.
• Respectfully expose the upper anterior chest wall and palpate for a pacemaker on both sides. This is felt as a firm, subcutaneous object with a clear
geometrical shape and an associated linear operation scar.
• Cover the patient in a dignified manner, leaving the face visible.
• Check if any relatives present have questions or would like help with anything.
• Clean your hands.
• Document the examination and verification of death in the notes:
• Date and time of death:
–
Mrs. Williams died at 01:00h on 4th January 2022.
– People present when the patient died, or none.
– No response to stimulation.
– Pupils unreactive to light and dilated.
– No corneal reflex.
– No central pulse palpated for 1 minute.
– No heart sounds auscultated for 1 minute.
– No breath sounds auscultated for 1 minute.
• Write your full name, qualifications, contact number and formal signature.
• If appropriate, write the cause of death in the notes, indicating that this will need to be discussed with a senior member of the team before a medical
certificate of death can be issued.
• If appropriate, make arrangements for the patient’s relatives to be informed.
• Thank the nursing staff on the ward.
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