Деловой этикет. Ч.2. Учебно-методическое пособие
.pdfGo through the check gate – проходить пункт проверки наличия огнестрельного оружия
Speech Patterns
Here you are – вот, возьмите
You’d better fasten the belts – лучше пристегните ремни
Would you mind lending me – будьте любезны, одолжите мне
It’s nice to see you again – рад вновь видеть вас
(Come) this way, please – (проходите) сюда пожалуйста
Are you quite comfortable? – вам удобно?
Is anything the matter? – что-нибудь случилось?
Is there anything I can do (for you)? – могу ли чем-нибудь (вам) помочь?
Do I check in … here? – здесь регистрация (на рейс…)?
Welcome to … – добро пожаловать в …
Exercises
1. Answer the following questions.
1.How long before the departure time is it advisable to arrive at the airport? Why?
2.What airport formalities is the passenger requested to complete before the boards the plane?
3.What do you do if you have excess luggage?
4.What can you carry to the cabin free?
5.What electric signs must the passenger obey?
6.What are the usual landing formalities and customs regulations?
7.What do you do if you have nothing to declare?
8.If the passenger’s vaccination certificate always checked? Why?
9.Some passenger’s luggage may be gone through carefully. Is it a regular occurrence? Why is it done?
2.Give a brief summary of each conversation.
3.Act out conversation Nos. I-VII.
4.Supply the missing remarks.
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On Board the Plane
Air-Hostess: Are you quite comfortable sir/madam?
Passenger: …
A.-H.: Would you like a magazine or a newspaper?
P.: …
A.-H.: Here you are. What’ll you have? There’s lemonade and mineral water.
P.: …
A.-H.: Is there anything else you’d like to have?
P.: …
A.-H.: Of course. I’ll be back in a minute. Here you are. Drink it. You’ll feel better soon.
P.: …
After the Passport and Health Check
Official: Could I have your passport please?
Russian visitor: …
O: Where are you going?
R. V.: …
O: How long are you going to stay?
R. V.: …
O: What’s the purpose of your visit?
R. V.: …
O: And can I see your vaccination certificate?
R. V.: …
At the Customs Office
Customs Officer: …?
Russian visitor: That’s right. Shall I open it?
C. O.: …?
R. V.: I don’t think I have, though I have a box of cigarettes for my own use. I believe they are duty free?
C. O.: …?
R. V.: Thank you.
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Meeting at the Airport
Foreign Representative: …
Russian visitor: Good morning, Mr. … It’s nice of you to meet one.
F. R.: …?
R. V.: Quite well, thank you. It was a pleasant journey, quite comfortable.
F. R.: …?
R. V.: No, I’ve been once. Though it was some time ago. I hope I’ll have an opportunity to have a look round, and enjoy the sights of your city.
F. R.: …
R. V.: Thank you. What about the programme for my stay? I believe it’s rather packed, isn’t it?
F. R.: …
R.V.: Thank you.
5.Make up dialogues based on the following situations.
1)You are on a plane going to Great Britain. It’s your first trip abroad. A passenger next to you happens to be an experienced traveler. He is kind and ready to help you in any way and give you any information you need. Have a talk with him.
2)You can’t find your luggage on arrival. You are worried as it contains not only your personal effects but also some important documents. Ask the airline clerk to help you with your problem.
3)You’ve come to the place of your business mission. You are going to stay there for a short period of time. Mr. X whom you know personally meets you. Speak about your flight and the programme of your stay.
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UNIT 2
STAYING AT A HOTEL
TEXT
Never before in the history of the world have businessmen traveled so much as they do today. It is not surprising because we are living in a world of growing international trade and expanding economic and technical ties.
Fascinating though it is for tourists, travelling has, however, become the most tiring of all the occupations for many businessmen and experts. Choosing a comfortable hotel to stay at is therefore a matter of some importance.
There are plenty of good hotels, motels and guesthouses in the world conveniently located for major business centres.
Their numerous facilities include both large and small cocktail lounges, ballrooms, banqueting rooms, beauty parlours, barber's shops, and conference-halls equipped with simultaneous multilingual translation systems. There are parking areas which can accommodate a lot of cars.
It might be useful for travelling businessmen and tourists to know that tailor shops, shoe repair shops, laundry and dry cleaning services are available for guests. People in the office help guests book train, air or steamer tickets and rent a car. They are also ready to give all necessary information.
CONVERSATIONS
I. MAKING ARRANGEMENTS ABOUT ROOMS RECEPTIONIST: Good afternoon, sir. What can I do for you?
RUSSIAN VISITOR: We are Russian businessmen. Reservations have been made to accommodate 16 people.
R.: Oh, yes, sir. 8 double rooms, for a fortnight.
R.V.: Sorry, but we now need 7 double rooms and 2 single rooms.
R.: I’m sorry, sir, but we’re having a big international conference here this week, and we are completely booked out. You should really have mentioned the change when you confirmed your reservation.
R.V.: Yes, I suppose I should have, but do you think you could do something now? We need the single rooms for our top executives.
R.: Top executives … Are they going to stay for a fortnight?
R.V.: No, about a week.
R.: Then, you can have two single rooms on the first floor.
R.V.: Thank you, you’ve been very helpful. I hope the rooms are not noisy.
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R.: They’re very quiet. They face the garden. R.V.: Good. Are all the rooms with private baths?
R.: All rooms are with private baths, telephones and back-ground music. R.V.: What about television?
R.: There’s a television room on the ground floor, sir. By the way, you can have our central papers free every morning.
R.V.: How much are the rooms?
R.: Single are $ … and doubles $ … a day. Have you filled in your arrival card? Good. Then sign here, please. Here’s your key. When you go out, please leave the key at the reception desk.
R.V.: Sure, and what if we want to extend out stay?
R.: You’ll have to contact the chief receptionist at least 24 hours before the original date of your departure.
R.V.: Thank you.
II. TALKING TO A BELL-BOY BELL-BOY: Your room, sir.
RUSSIAN VISITOR: Thank you.
B.-B.: If you want a maid, sir, or to order anything, you may use the telephone. All the numbers you may need are on the list beside the phone. You can have room service day and night. For meals and drinks in the room we charge an extra …%
R.V.: Thank you. I don’t think I’ll have drinks or breakfast in my room. And when do you serve breakfast in the breakfast room?
B.-B.: From 7 till 9, sir. If you want to have a full breakfast, you must fill in a breakfast order and hand it to the waiter in the breakfast room, or put it on the door handle outside the room.
R.V.: Thank you. I think continental breakfast would be sufficient.
B.-B.: Then, you just sign the bill in the breakfast room, because continental breakfasts are included in the cost of the room.
III. MAKING A CALL TO MOSCOW OPERATOR: Operator.
RUSSIAN VISITOR: How do I telephone to Moscow? Can I dial the number direct?
O.: No, there’s no direct automatic line. You’ll have to book an international call.
R. V.: How soon can they put me through?
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O.: International calls are usually booked well in advance. But I’ll try to book a call for you right now. Can you give me your number in Moscow?
R. V.: 925-77-31
O.: And your room number here, please. R. V.: 324 (three-two-four).
O.: Thank you. I’ll call you back as soon as they put you through. R. V.: Thank you.
IV. AT THE RECEPTION DESK
RUSSIAN VISITOR: May I have my key, please, room 325.
RECEPTIONIST: Here you are, sir. There’s a message for you.
R. V.: Thank you (reads the message). It looks as if we’ll have to leave tomorrow.
R.: Shall we have your bills ready for tomorrow?
R. V.: No. We are leaving for a couple of days, but we are not checking out.
R.: I can understand you not wanting to check out accommodation is difficult to get. R. V.: We are leaving tomorrow, early in the morning. Could you wake me up at a quarter to six? I’m afraid I may oversleep, you know.
R.: Don’t worry, sir. I’ll call you at a quarter to six.
Words and Phrases
Occupation – занятие, род деятельности
Guest house – гостиница для путешественников
Facilities – оборудование
Beauty parlour – косметический кабинет
Barber’s shop – парикмахерская
Simultaneous multilingual translation system – система синхронного перевода на несколько языков
Parking area (lot) – автостоянка
Accommodate cars (people) – размещать автомашины (людей)
Tailor shop – ателье, пошивочная мастерская
Shoe repair shop – сапожная мастерская
Laundry services – услуги прачечных
Dry cleaning services – услуги химчистки
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Book a ticket – заказать билеты
Rent a car – взять машину на прокат
Make arrangements about a room – заказать номер в гостинице
Make a reservation = reserve/ book accommodation – зарезервировать
(номер в гостинице)
Double (room) – двухместный номер
Single (room) – одноместный номер
Confirm reservation – подтвердить резервирование (места в гостинице)
Top executive – руководящий работник
Rooms with private baths – номера с ванными комнатами
Extend a stay – продлевать срок пребывания (в гостинице)
Receptionist – администратор в гостинице
Reception desk – стол дежурного администратора
Original date of departure – первоначальная дата отъезда
Bell-boy – коридорный (в гостинице)
Room service – обслуживание в номер
Charge an extra …% - взимать …% дополнительно
Sign a bill – подписать счет
Press – гладить
Stain – пятно
Remove – удалить
Make an order for … - сделать заказ на …
Make a telephone call – звонить
Book a call – заказать телефонный разговор
Leave a message – оставить записку
Check out – расплатиться и сдать номер в гостинице
Get accommodation – получить номер
Hotel card – карточка проживающего в гостинице
Speech Pattern
What can I do for you? – чем могу быть вам полезен?
What about …? – как насчет …?
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I’d rather … – я бы, пожалуй …
How do I telephone (get to …)? – как мне позвонить (добраться …)?
May I have my key, please? – дайте мне ключ, пожалуйста
I won’t be a minute – я сейчас вернусь
Exercises
6.Answer the following questions.
1.Is choosing a comfortable hotel a problem nowadays?
2.What are the common facilities of modern hotels?
3.What services do modern hotels provide?
7.Act the conversations Nos. I – IV.
8.Supply the missing remarks.
1)Russian visitor: May I have my key, please?
Receptionist: …?
R.V.: 324.
R.: …
R.V.: Thank you. Where’s he waiting for me?
R.: …
R.V.: The hotel is big. How do I get here?
R.: …
2)Russian visitor: …?
Receptionist: Yes, sir. Do you want a single or a double room?
R.V.: …?
R.: $100 per person a night.
R. V.: …?
R.: No, sir. Service is 10 per cent extra. We add it to the bill.
R. V.: …?
R.: TV is included.
R. V.: …?
R.: One paper can be sent free.
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3)Russian visitor: …?
Official: International calls are booked well in advance.
R. V.: …
O.: Urgent? I’ll try to book a call for you right now. Your number in Moscow?
R. V.: …
O.: Your room number?
R. V.: …?
O.: As soon as the line is free.
4)R. V.: How much are the double rooms? R.: $100 a day.
R.V.: Are all doubles with private baths?
R.: …
5)R. V.: May I have my key, please, room 432?
R.: Here you are. There’s a message for you, sir.
R.V.: Thank you. It looks as if we’ll have to stay longer here.
R.: …
9.Make up dialogues on the basis of the following situations.
1)You have failed to reserve a room in advance. Try to make the receptionist understand your position register you at the hotel for several days. Find out how you can extend your stay, if necessary.
2)You’ve just checked in. Ask the receptionist what services the hotel offers, where you can have meals, a newspaper to read, etc.
3)You are staying at a small hotel abroad. Ask the telephone operator how you can make a call to the firm situated in the capital of the country.
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UNIT 3
SIGHTSEEING
TEXT
Those who go abroad either for pleasure or on business are always faced with the dilemma of how to make the best use of their time. It is particularly difficult for a businessman for whom business should come before pleasure as the English saying goes. So before going on a trip you should read up on the country you are going to and think of places of interest visited. A lot depends on your taste, of course. You may, for instance, be keen on art galleries and museums, or prefer to see buildings and monuments, exhibitions and displays.
For their part the receiving party also try to make their guests stay pleasant and entertaining. Very often they arrange an interesting cultural programme that will give the visitors an idea the country’s present and past, its history, culture, customs and traditions. Every third world country has something to be particularly proud of. Ancient temples, monuments, architectural masterpieces and other attractions make a list of sights not to be missed by visitors.
CONVERSATIONS
I. ON THE FIRST SIGHTSEEING TOUR FOREIGN REPRESENTATIVE: How are you this morning, Mr.…?
RUSSIAN VISITOR: Oh, I had a good night’s rest after the flight, thank you. And the hotel is really good.
F. R.: We are in the centre now. I’ll be taking you for a ride around the city.
R. V.: Good. The city looks different in daylight.
F. R.: Yes, the busy central area is not very big but it’s quite modern with its public buildings, shops, picture-houses, theatres and restaurants. Everything is within walking distance of your hotel.
R. V.: Thank you, Mr. … It’s very kind of you.
F. R.: Not at all. Look, that green building on the right is the city railway terminal.
R. V.: And what’s that tall building with a spire?
F. R.: That’s the Municipal Hall. This is the main road leading to the old part of the city.
R. V.: That building looks like a hospital.
F. R.: You’ve guessed right. I must say the city is becoming an industrial centre.
There are quite a few plants – a cement plant, a fertilizer plant/ a power station, to mention but a few. All in the outskirts, of course.
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