Гостиничное дело. Практикум

Allan: That’s right. But in fact I don’t need to book the stand straight away. The first thing I do is talk to the copywriter of the catalogue we produce and brief her on what should go into it. Then it will normally take her 20 days to wrote all the text and produce the copy.

Bennie: I see.

Allan: At this stage I also brief the art department and the design team will do specimen layouts. As soon as they have the final copy they produce final lay outs. I set them a deadline of 25 days. On the whole they’re very good, they keep to the time scale but I monitor progress and deal with any problems that might crop up.

Bennie: What sort of problems?

Allan: Well, normally everything goes smoothly but there could be a software problem or possibly someone having to be transferred to another assignment or someone off sick.

Bennie: Uh-huh.

Allan: If they are running behind schedule I gently remind them that we need to respect the dates. When the layouts are ready the artwork is commissioned, and at the same time, we do any necessary photography. I try to persuade colleagues to pose for photography because an agency is expensive. And it’s round about now that I get people to start work on designing the stand, because that can take three weeks. Then I get my secretary to make any corrections to the catalogue proofs and she does that within the next ten days. While she’s doing this I order any equipment that we will need for the stand because the supplier will need 30 days’ advance notice for it to be delivered. At the same time the disks are sent to the printer’s and the printing is done over the next 28 days, and if all goes well comes back in time for us to shop everything has gone to plan, this coincides with the delivery of the equipment I’ve ordered and it goes off together with the catalogues.

Bennie: That sounds very complicated but you seem to be extremely efficient.

Allan: Well, I don’t like leaving things to the last minute — you can’t afford to because if you did, nothing would be done on time and the whole thing would be chaos, wouldn’t it?

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Unit 7. Careers in the Hotel Industry

WORD BANK

a broad range of experience — большой опыт

applicant — заявитель, проситель; тот, кто подает заявление, податель просьбы (о приеме в учебное заведение, зачислении на работу и т. п.); кандидат, претендент

application letter — заявление о зачислении на должность (о приеме на работу)

apprentice — ученик, новичок complexity — сложность, запутанность

curriculum vitae — краткое жизнеописание economic benefits — экономические преимущества

executive staff — управленческий персонал; руководящие кадры

interviewer — проводящий собеседование, опрос management positions — руководящие должности

overall knowledge — полные знания (в определенной сфере) principal function — основная функция

professional training — профессиональное обучение public-relations techniques (PR) — PR-технологии, связь с

общественностью (лица, организации), представительские функции; информация о чьей-либо деятельности; реклама; пропаганда

purchasing agent — закупщик, сотрудник по закупкам; агент по материально-техническому снабжению

the route of advancement — путь продвижения

to contribute — делать вклад (в науку и т. п.); способствовать, содействовать

to coordinate — согласовывать, устанавливать правильное соотношение

to move up the ladder of promotion — подниматься по слу-

жебной лестнице

trainee — стажер, практикант

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TEXT 1

Read and retell the text.

CAREERS IN THE HOTEL INDUSTRY

A hotel is a complex operation. It includes places for people to sleep and eat and shop; there are often recreational facilities and areas for public gatherings. In fact, a hotel often can be considered as a small city within its own walls and grounds. Because of its complexity, it is not possible to speak of a single career in the hotel industry; there is instead a wide variety of different careers.

The top people in the hotel industry are managers. The majority of them hold management positions in individual hotels, but some work in the executive offices of the hotel chains. The principal function of management is to coordinate all the different activities that take place in a hotel. The managerial personnel must therefore have a broad range of experience in the various departments of a hotel. Today, several universities offer courses in hotel management. The trend in recent years has been to select management trainees from the graduates of these courses.

(by E. J. Hall)

Comprehension questions:

1.Why is it possible to speak of only a single kind of career in hotel work?

2.Where do the top people in the hotel industry work?

3.Why must managerial personnel have a broad range of experience in the various departments in a hotel?

TEXT WORK

1. Phonetic Drill. Translate, transcribe and pronounce correctly:

Managerial, trainee, ladder, purchasing, techniques, intricacies, specialties, aptitude, apprentices, advancement, upholsterer, maintenance, gratuity, occupancy.

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2.Find English equivalents in the text and use them in the sentences of your own:

1)основная обязанность;

2)координировать, отслеживать;

3)большой опыт;

4)подниматься по служебной лестнице;

5)переводить из отдела в отдел;

6)люди со специальными умениями, опытом и профессиональной подготовкой;

7)технологии PR;

8)неквалифицированная работа;

9)требовать специальной подготовки;

10)способность иноязычного общения.

3.Fill in the blanks with prepositions and adverbs if nec-

essary:

1)Because ... its complexity, it is not possible to speak ... a sin-

gle career ... the hotel industry; there is instead a wide variety ... different careers.

2)As their practical knowledge increases, they move ... the ladder ... promotion ... front-desk positions, and then ...... assistant manager, night manager and finally general manager.

3)The chefs and cooks, even though they are ... ... sight ... the public, are important ... the success ... a hotel.

4)They are trained ... an experienced chef ... all aspects ...

kitchen work, ... cooking and restaurant management.

5)Any employee who meets and talks ... the customers ... such a hotel has an advantage if he or she can communicate ... the guests’ language or one ... the international languages like English or French.

DIALOGUE 1

Read and advertisement below and then read an extract form an interview. Note down any information about the job which is not in the advertisement.

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HOTEL CONTRACTING

Assistant Contracts Manager

Are you fluent in French and/or Spanish?

Do you have experience in contracting, or a good knowledge of the hotel trade?

Are you prepared to the based in London, but spend 50 % of your time abroad?

Then call or write to:

David Ansell, Intertours Europe, 276 Brompton Rd, London SW 4 LV Tel: 071-807-4567

Interviewer: Right, Joan. Let me tell you a little about the job first, and then you can tell me about yourself, right?

Joan: Yes, fine.

Interviewer: Good. Well, the job title is Assistant Contracts Manager. Basically, it involves visiting hotels, assessing them according to our own rating system, and deciding if we should include them in our brochure. As the advertisement said, you would be based in London, but you would spend an equal amount of time abroad — France and Spain, mainly, but there would be some trips to Hungary and Bulgaria.

Joan: Mmm. Does that mean I would work alone? Interviewer: No. To start with you would work with the Con-

tracts Manager — you’ll meet her later — er, but you wouldn’t be directly involved in negotiating with hotels at that stage. However, at the end of six months we would assess your progress, and if we felt you were ready, we would allow you more independence. You would still report to the Contracts Manager, of course. Any questions so far?

Joan: No. I think that’s clear.

Interviewer: Now I see from your CV that you spent two years working as a rep for Thomson, is that right?

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Joan: Yes. I worked in Tunisia for the first year, then the following season I was transferred to Bodrum in Turkey. I got to know all the hotels quite well.

Interviewer: Yes. I wanted to ask you about that.

ACTIVITY

1. Choose one of the jobs below, or invent a job that would interest you. Then prepare for an interview. One person should be an applicant, the other — the interviewer.

Applicant: Write a short CV. If necessary, invent the qualifications and experience which you think you would need for the job. Try to imagine the questions you will be asked and prepare answers. You must give your CV to the interviewer at the start of the interview.

Interviewer: Prepare a descriptions of the job you have chosen. You will have to invent some details? Make a list of questions to ask the applicant. Ask to see his/her CV at the start of the interview. Find out more about the applicant’s qualifications and experience.

2. Write your own resume (CV). Using the pattern.

It usually used by the candidates on the senior positions in management staff or for working abroad. Your prospective employer wants to get the detailed information. Usually you provide him with a photo, your detailed address, telephone number, personal and passport details and a full characteristic of your education and qualifications.

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Objective: senior position in management staff

Highlights of qualifications:

―business oriented; able to understand and execute broad corporate policy,

―strength in analyzing and improving administrative methods,

―effective in facilitating communication between management and project team,

―proven ability to manage both large and small groups and maintain productivity,

―successful in negotiating, favorable design and construction contracts.

Experience:

____________________

Education:

____________________

Reference:

____________________

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3. Look at the job application form and fill it in for the job in your notebooks.

Application for Employment

Position applied for: …………………………………..………

Title (Mr/Mrs/Ms/Dr) …………………………………………

Surname: ………………………………………………………

First name: …………………………………………………….

Date of birth: ………………………………………………….

Marital status: …………………………………………………

Address: ……………………………………………………….

E-mail: ………………………………………………………... Telephone:

(home) ………………………………………………………...

(work) …………………………………………………………

(mobile) ……………………………………………………….

Education and qualifications with dates and grades: …………

Current post: …………………………………………………..

List of responsibilities. ………………………………………..

Work experience: ……………………………………………..

Interests: ………………………………………………………

Referees: ………………………………………………………

Reason for applying for the job: ………………………………

(please refer to the job specification before completing this part of the form. Continue on the separate sheet if necessary)

Please state where you saw the job advert: …………………..

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4. Translate into English.

ГОТОВИМСЯ К СОБЕСЕДОВАНИЮ Цель первой встречи с работодателем — показать, что

навыки, знания и опят соискателя как нельзя лучше соответствуют требованиям рассматриваемой позиции. Во время интервью необходимо продемонстрировать знание профессии, компании и отрасли, к которой относится искомая вакансия, желание кандидата работать именно в этой компании. Проводя интервью, работодатель проверяет коммуникативные навыки соискателя, уверенность в себе, мотивацию и инициативность.

Как подготовиться к интервью?

Первый шаг в подготовке к интервью — сбор сведений о компании, в которую вы идете на собеседование, и о людях, с которыми вам предстоит встретиться. Полезную информацию можно получить разными способами. Первый и самый доступный — знакомство с сайтом компании в Интернете. Кроме того многие организации распространяют свои проспекты и рекламные брошюры. Попробуйте найти статьи о компании в газетах или журналах. Побеседуйте с человеком, работающим или работавшим в этой организации. От него можно узнать массу полезных вещей, но следует учитывать субъективную окраску таких рассказов.

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Unit 8. Project work

TALKING POINTS

1.Discuss the kind of hotel career that interests you. Explain the reasons for your interest in that particular kind of work.

2.Think over the following questions and then be ready to write your resume according to the given above plan and patterns.

1.What position or what kind of a job do you want?

2.What kind of a career do you want to make?

3.What makes you qualified for this job or position? What can you do for the company you want to work for?

4.What is your previous work experience?

5.What is your present job?

6.What are your responsibilities at work and how do you cope with them?

7.Why do you want to leave your present job?

8.What salary do you expect to receive?

9.What education did you receive?

10.Did you finish with academic honors?

11.What languages do you speak?

12.Are you computer literate?

13.Do you drive a car?

14.What is your family status?

15.Do you have children?

16.Are you willing to work overtime?

17.Are you willing to travel?

18.Do you have any health problems?

19.Whom do you ask for references?

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