- •Unit 1. Making contacts reading
- •I. Before reading the text learn the following words.
- •Telephoning across cultures
- •II. Answer the following questions.
- •Discussion
- •I. Meeting people
- •I. Here are the words and phrases which are commonly used when we meet
- •Greetings
- •Farewells
- •Thanks and possible answers
- •First words
- •Ending the small talk
- •II. Now make the telephone call yourself, using the words above. Try not to use the notes.
- •III. It is not always possible to follow your original plans. You, or your contact, may want to change an appointment. Study the expressions below.
- •III. The telephone
- •I. This datafile gives you many of the terms and phrases commonly used in making telephone calls.
- •II. After studying the text and the datafile above, decide if the information below is true or false.
- •III. Insert the missing word.
- •IV. Choose the best answer for the phrase:
- •IV. Using the words and expressions you have studied try to explain the system of telephone dialing in our country.
- •II. Answer the following questions.
- •I. You are in London and you want to buy a ticket for Glasgow. Complete the dialogue.
- •II. On the plane.
- •III. At the airport.
- •I. Learn the words you may need for your flight.
- •II. Read the following dialogue. Work in pairs.
- •III. Complete the dialogue using the words you have studied.
- •IV. Use have to and some of the terms from exercise I to complete the following sentences.
- •V. Here are the phrases and questions which you may be asked when you have to pass through the Customs.
- •VI. Complete the dialogue. Work in pairs.
- •VII. Now, it’s your turn to go through the Customs. Make the dialogue. Unit 3. Meetings. Negotiations. Deals. Reading
- •I. Before reading the text find the meaning of the words below in the dictionary. Learn them by heart.
- •II. Answer the following questions.
- •IV. Read and translate the dialogue “Structure and functions of a bank”
- •Discussion meetings. Negotiations. Deals
- •III. Negotiations
- •I. Dr. Smith is holding a two-day seminar on negotiating techniques. At the end of the first morning he gives the group his ten rules for negotiating. Here they are.
- •II. Read Dr. Smith’s rules and then look at the remarks in list a. These remarks are not good for negotiating. Instead, use phrase from list b.
- •V. Complete the questionnaire to find out if you are a good negotiator?
- •IV. Deals
- •I. The words below show some of the most common uses of the word deal.
- •II. Complete these sentences using each of the phrases above in the appropriate form.
- •Unit 4. Company structure reading
- •I. Before reading the text find the meaning of the words below in the dictionary. Learn them by heart.
- •Company structure
- •II. Answer the following questions.
- •Discussion the inner structure of a company
- •II. Using the information above answer the following questions.
- •III. Give your view on features listed below. Which of them are the most important for the manager? Which ones are not so essential?
- •IV. Read the text about mts Systems Corporation and complete the following “fact file” organisation chart below.
- •V. Now read the text again and complete the organisation chart
- •VI. Circle the word that does not belong in each horizontal group.
- •Marketing
- •II. Answer the following questions.
- •III. Read Mr. Lopez presentation.
- •IV. Below are some notes made by one of the colleagues of Mr. Lopez , some of them should be corrected. Write true or false against each statement.
- •V. Before reading the text, discuss these questions. Then read the text.
- •Zumo – creating a global brand.
- •Unit 6. Advertising reading
- •Advertising
- •II: Sort out the most important information from the text and retell it.
- •Sacrilege
- •V. Find words or expressions in the text which correspond to the following definitions.
- •Discussion
- •Focus Advertising
- •Writing
- •Unit 7. Money reading
- •I. Before reading the text learn the following words.
- •The dollar
- •The pound
- •II. Answer the following questions:
- •Discussion
- •You and your money
- •I. Do the quiz individually. Then compare answers with a partner.
- •II. Translate the following phrases:
- •III. In your opinion, which of the following give the best return on your money? Which are very risky? Which are less risky?
- •I. Work in three groups. Each group reads a different text: either The South Sea Bubble or Tulipomania or The Wall Street Crash. Make notes on the key points. The south sea bubble
- •Tulipomania
- •The wall street crash
- •II. Form new groups of three people, each of whom has read a different text. Exchange information and complete the chart below.
- •III. Discuss these questions.
- •IV. Work in groups. Find words or phrases in the texts which are similar in meaning to the definitions below. The first group to finish is the winner.
- •Angel investment
- •1. The Business
- •Writing
- •Unit 8. Employment reading
- •I. Before reading the text learn the following words.
- •How to select the best candidates - and avoid the worst
- •II. Answer the following questions.
- •III. In another part of the article (not included here), the writer suggests that selectors should look for three qualities:
- •Discussion
- •Job interview. Dialogue
- •I. Read and translate the dialogue:
- •II. In pairs, make conversations using the prompts below.
- •II. Discuss these questions.
- •III. Match the adjectives in column a to the nouns in column b. Make six word partnerships.
- •IV. Now complete these sentences with word partnerships from the list.
- •Writing
- •II. Write your own letter of application in reply to the following advertisement:
- •Unit 9. Cultures in business reading
- •I. Before reading the text learn the following words.
- •The impact of culture on business
- •I. Which do you think of the three statements (a, b, or c) given below the extract offers the most accurate summary.
- •II. Read the text again. Identify the following:
- •Ian Hamilton Fazey examines a ten-point guide to doing export business in Japan.
- •Discussion
- •Visitors from china
- •Writing
- •Differences between British and American Letters
- •Discussion
- •II. Put an f for formal and an I for informal language. Give reasons.
- •III. Read the two models and find out which model:
- •IV. Match these phrases with the types of letters. Give more opening phrases and endings for each type of letter.
- •VI. Read the following questions and identify the type and style of each letter. Then write any two of them. Write your answer in the appropriate style, using 120-180 words. Do not include addresses.
- •Writing
- •II. Read the instructions below and write a reply including all the information given.
- •Additional information the layout of letters
- •Additional reading the scope of economics
- •How to study economics?
- •Employment
- •Minimum wage
- •Types of inflation
- •Competition
- •Money illusion
- •Money supply
- •Fiscal policy
- •Foreign direct investment
- •Free trade
- •Globalisation
- •Taxation
- •An advertisement for the new ford puma
- •Eye contact
- •Letters and documents
- •Contents
III. The telephone
I. This datafile gives you many of the terms and phrases commonly used in making telephone calls.
Direct dialling.
With direct dialling, you go straight through to the number of the person you want in the UK, and you pay in the country you’re in. All you need to know is the telephone number in the UK, which is made up of the phone number itself, and its area code, e.g. 0272 (area code for Bristol)
When dialling from abroad you must always omit the initial “0” of the area code. The only other information you need is the international code for the UK which you must dial first. This will vary from country to country.
Remember, for direct dialling you will need to know:
INTERNATIONAL CODE FOR THE UK |
UK AREA CODE (LEAVING OUT INITIAL “0”)
|
LOCAL NUMBER
|
The phone book.
Look up their number in the phone book (or directory)
The number is unlisted.
I’ll ring Directory Enquiries for the number. (UK)
I’ll call information. (US)
The line.
He’s on the other line.
Would you like to hold the line?
The line is engaged. (UK)
The line is busy. (US)
The receiver.
Can I help you?
Putting you through.
I’m afraid he is not available at the moment.
You’re welcome.
Goodbye.
A message pad.
Can I tell him who called?
Can I give her a message?
Could I take her number?
The dial.
Dial 123 for the correct time.
Listen for the dialling tone.
All line you have dialled are engaged. Please try later.
II. After studying the text and the datafile above, decide if the information below is true or false.
For international code you dial: the country code + the area code + the number.
Directory Enquiries will put you through to the number you want.
Switchboard and operator are the same people.
The dialing tones for “ringing” and “engaged” are different.
III. Insert the missing word.
Look it__________in the directory.
He’s__________the other line.’
Putting you__________.
Listen__________the dialling tone.
He is not__________at the moment.
__________the line, please.
__________I help you?
IV. Choose the best answer for the phrase:
1) Can you put me through to
Mr. Romanov, please?
• Yes, they’ll come to Russia soon.
• So sorry to have troubled you.
• I’ll see if he is in the office at the
moment
2) Isn’t that Moscow then?
•Do you know the area code?
• I’ll check again.
• No, the number has changed.
3) You asked me to confirm
the dates of arrival.
• But there is no person of that name here.
• I’ll call again later.
• Yes, let me just get a notepad to write them down.
4) No, this isn’t the saving bank.
•Thanks, I’m glad that’s ok now
• Thanks, I can order what we need
then.
• Sorry, I may have dialed the wrong
extension.
5) Mrs Danilova asked me to call
this morning
• You’ve got the wrong number.
• Yes, that’s the best time for them.
• Thank you.
IV. Using the words and expressions you have studied try to explain the system of telephone dialing in our country.
UNIT 2. BUSINESS TRAVEL
READING
I. Before reading the text find the meaning of the words below in the dictionary. Learn them by heart
cabin staff comfort safety landing gear international travel hijack engine failure lightning strike
|
экипаж комфорт безопасность шасси международный полет угон отказ двигателя удар молнией
|
collision to book internal flight boarding card to leave the aircraft emergency exit landing
|
столкновение бронировать внутренний рейс посадочный талон покинуть самолет
запасный выход посадка, приземление |
TRAVELLERS’ TALES
Every year a magazine called Executive Travel organizes a competition to find the Airline of the Year. Travellers from all over the world are invited to vote for the most efficient, the most punctual, the safest and the friendliest airline. The winner in 1985 was British Airways. The competition asked travellers what for them was most important from an airline, and the results were as follows:
Punctual departures and arrivals Attentive cabin staff Comfort Safety Good food and wine |
35 % 35 % 18 % 9 % 3 % |
The competition also invited travellers to tell their most horrific stories of the nightmare side to international travel. Replies included six hijacks, fifty-three cases of engine failure or trouble with the landing gear, eleven lightning strikes, twenty-three bomb scares, thirteen cases of food poisoning and two collisions with airport trucks.
Bad flying experiences begin on the ground, naturally. One American airline managed to double-book an entire 747, but this is nothing compared to what happened on an internal flight on a certain African airline. The flight had been overbooked three times. The local military sorted the problem out by insisting that all passengers with boarding cards should run round the plane twice, the fastest getting the seats. An overbooked flight that was going from Heathrow to America gave one traveller a bit of a shock. Dressed only in trousers, shirt and socks, he had been allowed by the stewardess to leave the aircraft to see if he could get a colleague aboard. He returned a few minutes later to find the 747 closed up and about to start moving — with his shoes, wallet, passport and luggage inside. Banging frantically on the door got him back inside. A similar event was seen by a businessman on a flight from Bangladesh. Passengers were waiting for take-off when there was sudden hysterical hammering on the door. At first the cabin crew paid no attention. The hammering continued. When the door was finally opened, the pilot got in.
One frequent flier lost a certain amount of confidence when the cabin staff asked him to sit in the lavatory during take-off, so that they could occupy the seats nearest the emergency exit. Another lost faith in the pilot's navigational skills when passengers were given lifeboat drill on a flight between London and Vanchester.
For nervous fliers, a journey to be avoided was one between Gatwick and Montpellier, where the in-flight entertainment consisted of watching pieces of the engine falling off. Another passenger was asked to hold the aircraft door closed at take-off and landing.
Baggage is a rich source of horror stories. There was the unlucky traveller who left Chicago in minus-23 weather. He was going to an important meeting in Dallas, where the temperature was 80-plus. Unfortunately his suitcase had gone to LA, where it spent the next two days. The customers he was trying to impress were more than a little surprised to see him going round in a thick suit, heavy overcoat and fur hat.