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c)I would be very grateful, therefore, if you could send me a list of agents – perhaps from the yellow pages.

d)As you know, our company is planning to open a branch in Brighton.

e)I was wondering if you could help me.

f)It was a pleasure to meet you at the Trade fair last month.

g)We are now looking for office space in the town centre and we need to know the names and addresses of some property agents.

With best wishes

Hans Seitz

Divisional Director

a.f, b, d, g, e, c, a

b.b, h, d, a, e, g, c, f c. f, b, d, g, c, e, a

65.The letter is all mixed up. Put the sentences in the right order.

Ms P Oswald

15 December 1994

Oak Road 28-7

 

Manchester SW 12

 

England

 

Dear Ms Oswald

 

a)I am afraid that I have some bad news.

b)Thank you very much for your letter.

c)I hope that this does not inconvenience you in any way.

d)I hope that you have completely recovered now.

e)Due to unforeseen problems, we are unable to deliver your order on time.

f)Please give my regards to Mr Wald.

g)We expect to be back to normal by the end of this month, so I am sure that you will receive the goods within three weeks.

h)I was sorry to hear that you have been ill recently.

Kind regards

Mr S. Sidorov

Overseas Sales Dept

a.d, b, h, a, e, g, c, f

b.h, b, d, c, a, e, g, f

c.b, h, d, a, e, g, c, f

16

66.Choose the correct word to complete the sentence. Last week he didn’t ___

to the office.

a.go

b.went

c.been

d.gone

67.Choose the correct word to complete the sentence. They are going __ their branch in York.

a.close

b.to close

c.closing

d.closed

68.Choose the correct word to complete the sentence. She is out at the moment: she ___ goods to the docks.

a.takes

b.is taken

c.is taking

d.took

69.Choose the correct word to complete the sentence. I look forward __ hearing from you.

a.to hear

b.hearing

c.to hearing

d.hear

70.Choose the correct word to complete the sentence. __ report is this?

a.His

b.Who

c.Whose

d.Who’s

71.Choose the correct word to complete the sentence. __ man has got a new

position in the office?

a.Who

b.Which

c.When

d.Who’s

72.Choose the correct word to complete the sentence. They are giving ___ a

prize.

a.his

b.him

c.he

d.he’s

17

73.Choose the correct word to complete the sentence. You’ll get a discount if you __ in cash on Monday.

a.will pay

b.pay

c.would pay

d.have paid

74.Choose the correct word to complete the sentence. Have you __ to London before?

a.been

b.gone

c.was

d.went

75.Choose the correct word to complete the sentence. Could you look at the photocopier? ___ broken.

a.its

b.it’s

c.it’ll

d.it may

76.Match the words and phrases with the explanation 1. advertisement

2. appreciate

3. deliver

4. reply

a.to transport goods to a customer

b.to be thankful or grateful

c.something written above or before in the letter

d.to answer

Keys: 1. c; 2. b; 3. a; 4. d

77.Match the words and phrases with the explanation

1.application

2.appointment

3.availability

4.contact

a.person to ask for help or advice

b.a state of being able to take up a new job

c.choosing of someone for a position or job

d.asking for something

Keys: 1. d; 2. c; 3. b; 4. a

78.Match the words and phrases with the explanation

1.contract

2.delivery

3.network

4.project

18

Altogether, it’s been a year of mixed fortunes and consolidation. We have seen the benefits of rationalization (4) but we expect a challenging year ahead (5).

A.we’ve had some disasters

B.spending less and hoping to sell more

C.haven’t reached target

D.reached target

E.raised our prices

F.sacked people

G.no growth

H.staff reductions have saved money

I.we’re not sure we can survive

Keys: 1.f; 2.e; 3. b; 4. h; 5. i

63. Read this short report and find out what is really happening (read between lines). Match underlined statements from the Chairman and the following synonymic phrases.

Statements of the Chairman:

This year we have streamlined our operations and engaged in aggressive marketing activities. Home sales have shown a strong performance (1) but export sales have only shown moderate growth (2). At present, we’re restructuring our overseas marketing activities.

Altogether, it’s been a year of mixed fortunes (3) and consolidation (4). We have seen the benefits of rationalization but we expect a challenging year ahead.

A.we’ve had some disasters

B.spending less and hoping to sell more

C.haven’t reached target

D.reached target

E.raised our prices

F.sacked people

G.no growth

H.staff reductions have saved money

I.we’re not sure we can survive

Keys: 1. d; 2. c; 3. a; 4. g

64.The letter is all mixed up. Put the sentences in the right order.

Mrs S. Weiss

12 December 2013

Business Consultants

 

Green Road 23

 

Coventry

 

Surrey Britain

 

a)Please give my regards to Steven Harris.

b)It was interesting to hear your views on our new products.

15

53.If you have been working full time for several years, you will probably list experience before education.

a.True

b.False

54.The purpose of a covering letter is to persuade the reader to invite you for an interview.

a.True

b.False

55.In the covering letter showing is more preferable than telling.

a.True

b.False

56.The structure of sales letters is useful for organizing a cover letter.

a.True

b.False

57.There is no such thing as a negative recommendation letter.

a.True

b.False

58.Start a letter requesting a recommendation from a former supervisor with a direct request for a recommendation.

a.True

b.False

59.Beginning the job search do everything you can to find out the name of a person to whom you can address your letter.

a.True

b.False

60.Requesting a recommendation, ask specific questions to help recommenders do their job.

a.True

b.False

61.Before listing their names, you should check with all the people who will supply references.

a.True

b.False

62.Read this short report and find out what is really happening (read between lines). Match underlined statements from the Chairman and the following synonymic phrases.

Statements of the Chairman:

This year we have streamlined our operations (1) and engaged in aggressive marketing activities (2). Home sales have shown a strong performance but export sales have only shown moderate growth. At present, we’re restructuring our overseas marketing activities (3).

14

a.transport of goods to a customer’s address

b.legal agreement between two parties

c.system which links different places together, (e.g. warehouses, affiliates, etc.)

d.plan

Keys: 1. b; 2. a; 3. c; 4. d

79.Match the words and phrases with the explanation

1.confirm

2.drop a line

3.recommend

4.urgently

a.to say that something is certain

b.to write a short letter

c.to suggest

d.immediately

Keys: 1. a; 2. b; 3. c; 4. d

80.Match the words and phrases with the explanation

1.above-mentioned

2.current

3.up-to-date

4.user

a.present

b.something written above or before in the letter

c.a person who uses something

d.informed of the latest information

Keys: 1. b; 2. a; 3. d; 4. c

81.The sentences in the letter are mixed up. Put them in the correct order.

1.Enclosure

2.Dear Sirs

3.6 April 2013

4.We hope to hear from you soon.

5.In accordance with your request we send you our publications relating to Machines, Models A1 and A2.

6.Yours faithfully

B.Grey

Keys: 3, 2, 5, 4, 6, 1.

82.The sentences in the letter are mixed up. Put them in the correct order.

1.5 October 2014

1.Yours faithfully M. Bush

2.Jones and Jones, Inc.,

19

1956 Columbus Avenue

Louisville 3, Kentucky

3.Dear Sirs

4.We confirm our telephone conversation of today which we informed you of changes on our shipping program, a copy of which new version is enclosed herewith

5.Encl.

Keys: 3, 1, 4, 5, 2, 6

83.The sentences in the letter are mixed up. Put them in the correct order.

1.Encl.

2.15 January 2013

3.Dear Sir

4.Messers B. Wilson&Co. Ltd. 14 Lesdenhall St

London WS 3 England

5.Yours faithfully D. Smith

6.We enclose our price list for Motor Cycles. We hope that it will be of interest to you.

Keys: 4, 2, 3, 6, 5, 1

84.The sentences in the letter are mixed up. Put them in the correct order.

A.Dear Mr Ehrlich

B.26 September 2013

C.Mr Ehrlich Alpair

CH – 1202 Geneve

D.I’m afraid I must draw your attention to the fact that I have not yet received a refund of the travel expenses I incurred in attending the interview, although it is now some time since I sent in the claim form you gave me.

E.However, there is one thing that is not entirely clear from your letter. You say that I will be entitled to four weeks’ paid holiday annually after one year of employment. Does this mean that I shall not be entitled to any holidays at all until 1 November next year? I would be grateful if you would clarify this point.

F.Yours sincerely Mary Black

G.Thank you very much for your offer of the post of Personal Secretary. I accept the terms of employment set out in your letter, and

I look forward to startling with Alpair on 1 November. Keys: 3, 2, 1, 7, 5, 4, 6

20

c.urgency

d.ultimatum

44.What stage in a collection letter series is the statement ‘ We must take steps to collect the amount due. This is our last request for payment… ’ best suited?

a.reminder

b.appeal

c.urgency

d.ultimatum

45.The best way to begin the job search is to type up your cv (resume) and run off fifty copies on high-quality paper.

a.True

b.False

46.For greater efficiency in beginning the job search, write an excellent basic covering letter that you can copy for any job you are seeking.

a.True

b.False

47.One of the ways to begin the job search is to start reading information about companies that do the kind of work you would like to perform.

a.True

b.False

48.Beginning the job search use the job advertisement as a guide in selecting your selling points.

a.True

b.False

49.The functional cv arranges your experience in terms of the skills you can present.

a.True

b.False

50.The first information at the top of your cv is your name, address and telephone number.

a.True

b.False

51.The opening paragraph should state the specific job for which you are applying and ask for an interview.

a.True

b.False

52.Always include a statement of your professional objective near the beginning of your cv (resume).

a.True

b.False

13

submit your name as ‘non-pay and to turn your account over to our collection agents’’ best suited?

a.reminder

b.appeal

c.urgency

d.ultimatum

38.What stage in a collection letter series is the statement ‘Your outstanding (not yet paid) balance of $ 590.00 is now three weeks overdue’ ’ best suited?

a.reminder

b.appeal

c.urgency

d.ultimatum

39.What stage in a collection letter series is the statement ‘Because you must persuade parents to trust you with life’s most priceless assets – children – you understand the importance of a good reputation’ ’ best suited?

a.reminder

b.appeal

c.urgency

d.ultimatum

40.What stage in a collection letter series is the statement ‘ Perhaps we can work out an alternative payment plan by lowering the minimum monthly installment’ best suited?

a.reminder

b.appeal

c.urgency

d.ultimatum

41.What stage in a collection letter series is the statement ‘ Purchasing a new car is something to be proud of; we know you’ve worked hard to buy it ’ best suited?

a.reminder

b.appeal

c.urgency

d.ultimatum

42.What stage in a collection letter series is the statement ‘ We wish to advise you that you now owe the bank $ 350 ’ best suited?

a.reminder

b.inquiry

c.appeal

d.urgency

43.What stage in a collection letter series is the statement ‘ We have placed the matter in the hands of our lawyers ’ best suited?

a.reminder

b.appeal

12

85.Write the letter using words and expressions below

1.yours

2.reply to

3.dated December 2

4.sirs

5.we

6.the m.v. “Volgar”

7.on October 23

8.faithfully

9.Liverpool

10.your letter

11.dear

13.to inform that

14.arrives at

Keys: 11, 4, 5, 2, 10, 3, 12, 6, 13, 9, 7, 8, 1

86.Write the letter using words and expressions below

A.yours

B.dear

C.would be obliged

D.if

E.you

F.to hear from

G.your latest catalogue

H.faithfully

I.we

J.sirs

K.could send us

L.hope

M.soon

Keys: 2, 10, 9, 3, 4, 5, 11, 7, 12, 6, 5, 13, 8, 11

87.Choose the correct words and phrases for the beginning of the letter Dear (1 Sir / 2 Mr Smith / 3 Mr Sales Manager).

With (4 connection / 5 reference / 6 relation) to our telephone (7 dialogue / 8 conversation / 9 meeting) today, I am (10 posting / 11 enclosing / 12 including) our latest catalogue.

I (13 deeply regret / 14 am afraid / 15 apologize) that our most up-to-date price list is not yet available, but I shall send you one as soon as they are printed. I would like to draw your attention to the products specifically designed for frozen foods and which meet the most recent environmental regulations.

Keys: 2, 5, 8, 11, 15

88.Choose the correct words and phrases for the end of the letter …

If you (16 wish / 17 need / 18 like) we would be happy to supply you with any samples you may require. If you have any further (19 doubts / 20 enquiries / 21

21

questions) or would you like to arrange a meeting, please do not (22 hesitate / 23 pause / 24 delay) to (25 correspond / 26 connect / 27 contact) us again.

(28 Love from / 29 faithfully yours / 30 sincerely yours)

J P Fowls Encl

Keys: 16, 21, 22, 27, 30.

89.Choose the correct words and phrases for the beginning of the letter Dear Mr Green

(1 Thank you / 2 Thanks / 3 I am grateful) for your letter of September 19.

I am (4 happy / 5 pleased / 6 overjoyed) to tell you that we are interested in ordering your environmentally-friendly packaging materials for our new range of frozen foods.

I (7 shall / 8 will / 9 would) be grateful (10 if / 11 when / 12 that) you (13 should / 14 may / 15 could) come and see us on Friday September 29 at 10.00 a.m. to discuss our requirements in detail.

Keys: 1, 5, 9, 10, 15

90.Choose the correct words and phrases for the end of the letter

… come and see us on Friday September 29 at 10.00 to discuss our requirements in detail. If this date is not (16 convenient / 17 correct / 18 available), I would (19 like / 20 want / 21 appreciate) it if you could give me a ring on 01998 443277, extention 149.

Please find (22 within / 23 inside / 24 enclosed) a map of how to get to our factory.

I look (25 forward / 26 towards / 27 ahead) to meeting you on September 29.

Yours (28 See you soon / 29 Best wishes / 30 for ever)

F B Smith

Managing Director

Answers: 16, 21, 24, 25, 30

91.Match the abbreviations and their full forms

1.Messers

2.c/o

3.p.p

4.do.

5.@

6.viz.

7.PTO

a.at

b.in the place of

22

C.Coherence (the smooth, clear connectedness of sentences and ideas is especially important in persuasive letters).

D.In a request for adjustment you might choose a persuasive approach rather than the informal approach .

E.In rejection of credit requests a resale message, offering reader’s benefits on other terms, constitutes the buffer.

F.This is a good beginning for a sales letter: ‘Our filing cabinets are the best on the market today’.

33.Choose the correct answers

A.You should mention price in the first paragraph of the sales letter.

B.It is unacceptable to use abstract superlatives (‘the best that money can buy’, etc) in a sales letter

C.High-pressure, ‘hard-sell’ tactics in a sales letter appeals to readers.

D.If you wanted to support your product with descriptive data and with testimonials from users, you would probably put the latter first.

E.The first thing to do in a sales letter is to get the reader’s attention.

F.The last thing to do in a sales letter is to bring to a climax the reader’s desire to purchase your product or service.

34.What stage in a collection letter series is the statement ‘Just a friendly reminder that the payment on your account has not been received ’ best suited?

a.reminder

b.inquiry

c.appeal

d.urgency

35.What stage in a collection letter series is the statement ‘ Your unpaid debt of $ 7,000 is now seriously delinquent (is socially unacceptable, breaking the law)’ best suited?

a.reminder

b.inquiry

c.appeal

d.urgency

36.What stage in a collection letter series is the statement ‘ If special circumstances have delayed your payments, just call me or stop in any time during our convenient business hours) ’ best suited?

a.reminder

b.inquiry

c.appeal

d.urgency

37.What stage in a collection letter series is the statement ‘ You must have payment of $950,50 in our office by 20 January, or we will be forced to

11

27.Is this statement true or false? You can write an effective letter of complaint without alienating the reader if you tactfully reassure him of your good-will.

a.True

b.False

28.Pick up acceptable beginnings from bad-news letters.

a.‘Thank you for your tartan cloth order of 28 June 2013’

b.‘I’m sorry but we cannot send you a refund on your electric garage-door opener

c.‘We regret to inform you that we cannot hire you for the secretary position at this point.

d.‘It was nice to see you at the trade fair. You’re certainly producing some excellent furniture’.

29.Pick up acceptable explanations from bad-news letters.

a.Unfortunately, company policy dictates a minimum order of $5000 for credit purpose.

b.Your background seems to be more in scientific computing than in business application.

c.I asked your service man to be more careful but he paid no attention or else he just can’t understand plain English.

d.The delay was apparently caused when one of our mailroom clerks by accident shipped the order to Moscow, Russia instead of Moscow, USA .

30.Pick up acceptable rejections for bad-news letters

a.So, the answer is no, I’m afraid.

b.Therefore we prefer that you make purchases on a cash basis for the time being.

c.Although we cannot send a replacement photocopier, we would like you

to accept the enclosed 10 percent discount coupon good on any purchase of our equipment.

d. Thus we cannot grant your claim.

31.Pick up acceptable closings for bad-news letters

A.If you don’t hear from us within three months, you’ll know that your application was rejected for now.

B.Thus because he knows Ms Fadeev and has a highly adaptive personality, I warmly recommend John Brown for the exchange programme.

C.And if you can’t do anything about the problem, just don’t bother to write back.

D.I look forward to hearing the innovative ideas that I am sure will come out of you conference.

32.Choose the correct answers

A.Persuasive letters are longer than informal letters.

B.Persuasive letters are best served by the direct pattern.

10

c.ditto (‘----’)

d.care of

e.plural of Mr

f.namely

g.please turn over

Answers: 1. e; 2. d; 3. b; 4. c; 5. a; 6. f; 7. g Раздел IV Presentation

92.Match up job titles / positions with Russian equivalents

a.personal assistant

b.training officer

c.purchasing manager

d.chief designer

e.warehouse manager

1. зав. складом

2. главный конструктор

3. начальник отдела снабжения

4. методист, наставник

5. личный помощник

Keys: a. 5; b. 4; c. 3; d. 2; e. 1

93.Match up job titles / positions with Russian equivalents

a.sales director

b.personnel manager

c.production manager

d.safety officer

e.transport manager

1. начальник отдела перевозок

2. начальник отдела тех. безопасности

3. главный инженер

4. начальник отдела кадров

5. зав. отделом сбыта

Keys: a. 5; b. 4; c. 3; d. 2; e. 1

94.Match up job titles / positions with Russian equivalents

a.works manager

b.managing director

c.vice-chairman

d.export sales manager

e.office manager

1.директор филиала

2.начальник экспортного отдела

3.первый заместитель / вице-президент

4.управляющий / директор

5.руководитель предприятия

Keys: a. 5; b. 4; c. 3; d. 2; e. 1

23

95.Match up job titles / positions with Russian equivalents

a.chief accountant

b.book-keeper

c.company secretary

d.receptionist

e.post-room

1. канцелярия

2. секретарь общего отдела

3. секретарь

4. бухгалтер

5. главный бухгалтер

Keys: a. 5; b. 4; c. 3; d. 2; e. 1

96.Match up job titles / positions with Russian equivalents

a.Sales Director

b.Personnel Director

c.Production Director

d.Marketing Director

e.Financial Director

1. начальник финансового отдела

2. зав. отделом сбыта

3. зав. производственным отделом

4. начальник отдела кадров

5. коммерческий директор

Keys: a. 5; b. 4; c. 3; d. 2; e. 1

97.Match up job titles / positions with Russian equivalents

a.Production Manager

b.Development Manager

c.Advertising Manager

d.Sales Manager

e.Administration Manager

1.ведущий специалист административного отдела

2.ведущий специалист отдела сбыта

3.ведущий специалист отдела рекламы

4.ведущий специалист отдела планирования

5.главный инженер

Keys: a. 5; b. 4; c. 3; d. 2; e. 1

98.Match up British job titles / positions with their equivalents in American English

a.Chairman

b.Managing Director

c.Director

d.Accountant

e.Manager

24

17.Is this statement true or false? Start a claim letter with discovery of your problem.

a.True

b.False

18.Is this statement true or false? In claiming an adjustment use strong language to persuade your reader.

a.True

b.False

19.Is this statement true or false? Finish your claiming an adjustment that is very likely to be granted with another apology in order to restore credibility.

a.True

b.False

20.Is this statement true or false? In accepting an invitation you do not need to repeat the time and place of the occasion.

a.True

b.False

21.Is this statement true or false? You begin a rejection letter positively and postpone the ‘No’ to the end.

a.True

b.False

22.Is this statement true or false? In a bad-news letter the main idea is in an intermediate position (indirect pattern)

a.True

b.False

23.Is this statement true or false? When you wish to convey both bad news and good news, you start with bad news.

a.True

b.False

24.Is this statement true or false? This is a bad answer for a claim rejection letter: ‘If you have any further question, feel free to contact me’.

a.True

b.False

25.Is this statement true or false? This is a good ending for your letter claiming an adjustment that is very likely to be granted: ‘Again, we apologise for the problems you experienced in understanding our documentation’.

a.True

b.False

26.Is this statement true or false? This is a buffer explanation in a letter rejecting credit for a young applicant: ‘In today’s “tight money” conditions and economic recession, the shortage of jobs available for young people…’

a.True

b.False

9

Model EPC-18” eagle with arrow, copper, $34.95.

I would like the weather vane sent to the above address by parcel post and charged, with any applicable sales tax and handling costs, to my VISA account (number 003 0971 A109).

Yours truly,

a.Inquiry

b.Order

c.Memo

d.A letter of complaint

9.Is this statement true or false? Although the primary purpose of routine letters is to inform, many of them also serve to persuade.

a.True

b.False

10.Is this statement true or false? Most informational letters should be directed and brief.

a.True

b.False

11.Is this statement true or false? Structure informational letters so that your statement of purpose in writing comes at the climax.

a.True

b.False

12.Is this statement true or false? When you request information, asking specific questions makes the reader’s response easier.

a.True

b.False

13.Is this statement true or false? Listing (writing names of things one after another) is especially helpful in an order letter.

a.True

b.False

14.Is this statement true or false? Reference to method of payment and price comes in the first paragraph of an order letter.

a.True

b.False

15.Is this statement true or false? Discount requests and orders are often combined in one letter.

a.True

b.False

16.Is this statement true or false? The main advice for writing a thank-you letter is to make it sound fresh and sincere.

a.True

b.False

8

A.Director

B.Financial Controller

C.Vice-President

D.Senior Vice-President / Chief Executive officer

E.President

Answers: a. 5; b. 4; c. 3; d. 2; e. 1 99.The company is headed by …

a.the Managing Director

b.the Board of Directors

c.the Sales Director

d.a Sales Assistant

100.The Managing Director is responsible to … a. the Board of Directors

b. the Sales Department c. the Finance Department

d. the Administration Department

101.The Sales Department reports to …

a.the Managing Director

b.the Board of Directors

c.the Sales Director

d.a Sales Assistant

102.The Finance Department is under … a. the Managing Director

b. the Board of Directors c. the Sales Director

d. a Sales Assistant

103.The Research & Development Department is accountable to … a. the Managing Director

b. the Board of Directors c. the Sales Director

d. a Sales Assistant

104.The Administration Department reports to …

a.the Managing Director

b.the Board of Directors

c.the Sales Director

d.a Sales Assistant

105.The Sales Director is supported by … a. the Board of Directors

b. the Managing Director c. Sales Assistants

d. Sales Executives

106.The Sales Director is assisted by … a. the Board of Directors

b. the Managing Director

25

c.a Sales Assistant

d.Sales Executives

107.The Managing Director is responsible for … a. running the company

b. investigation the market and promotion of new products c. accounting

d. new product development

108.The Sales and Marketing Department is responsible for … a. running the company

b.investigation the market and promotion of new products

c.accounting

d.new product development

109.The Research and Development Department is in charge of … a. running the company

b. investigation the market and promotion of new products c. accounting

d. new product development

110.The Finance Department is responsible for …

a.running the company

b.investigation the market and promotion of new products

c.accounting

d.new product development

111.The Administration Department is in charge of … a. running the company

b. investigation the market and promotion of new products c. the Personnel

d. new product development

112.Match the English verbs with their Russian equivalent a. to run the company

b. to be accountable to smb. c. to be responsible for

d. to be in charge of smth. e. to report to smb.

f. to assist smb.

1.помогать кому-либо

2.докладывать кому-либо

3.отвечать за что-либо

4.быть ответственным за

5.быть подотчётным кому-либо

6.руководить компанией

Keys: a. 6; b. 5; c. 4; d. 3; e. 2; f. 1

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7. What type of letter is it?

Dear Mr. Greenbaum:

I am taking a course in Principles of Advertising at Smithville Community College in Smithville, Ohio, and I am doing my term project on the ways in which American automobile manufacturers are now competing in the small-car market.

I would therefore greatly appreciate your sending me the following specifications on the new RX-7:

1 Fuel economy statistics

2 Technological advances (such as steering system, brake system, and engine capacity)

3 Available options

I would also find it very helpful if you told me in which magazine (or other mass media) you began your advertising campaign.

I am certain my classmates will find this information extremely interesting. I will be sure to send you a copy of my report as soon as it is complete.

Respectfully yours,

a.Inquiry

b.Memo

c.A letter of complaint

d.A letter of rejection

8.What type of letter is it?

250 Commonwealth Avenue

Boston, Massachusetts 02118

February 14, 20_

Cape Cod Ornaments, Inc.

94 State Road

West Yarmouth, Massachusetts 02757

Dear Sirs:

I have seen your ad in the Boston Globe of Sunday, February 12, and would like to order the following weather vane:

7

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