315586
.pdf55.Choose the missing word: You can ____ him any evening ____ six
o’clock.
A. reach after
B. get in
C. catch before
56.Choose the missing word: Well, I can ring ____ later if it’s convenient.
A. again B. ___
C. back
57.Choose the missing word: Isn’t that 246 23 32? That’s what I ____ . A. number
B. confirm C. calling
58.Choose the missing word: Sorry to have ____ you.
A.checked
B.troubled
C.ring up
59.Choose the missing word: I haven’t got the new number. Shall I call
____ inquiries? A. directory
B. appointment C. reach
60.Choose the missing word: This is how things ____ at our end. I’m afraid there’s nothing we can do about.
A. come B. go C. stand
61.Choose the missing word: I’ve ___ up on the prices you asked about. A. checked
B. troubled C. dialed
62.Choose the missing word: Now I can ____ the arrangements we
made.
A. check B. see
C. confirm
63.Choose the missing word: There have been some ___ lately, but I think we’ll soon solve them.
A. problems
B. numbers
C. appointments
12
64.Choose the missing word: Can I make another ____ for next week,
then?
A. directory B. calling
C. appointment
65.Choose the best answer: I’d like to speak to Mr. Petrov, please.
A.Yes
B.I’m afraid he’s not here at the moment
C.Well, you can’t.
66.Choose the best answer: Can I speak to Mr Petrov, please? A. Hold on, please.
B. Don’t go away. C. All right.
67.Choose the best answer: Could I speak to Mr Petrov, please?
A.Who’s calling?
B.Who are you?
C.What’s your name?
68.Choose the best answer: Who’s speaking? A. I am Fred Bartley.
B. This is Fred Bartley.
C. Fred Bartley speaking.
69.Choose the best answer: Can I ring you back later? A. Yes, ring me.
B. Yes, please do. C. Of course, yes.
70.Choose the best answer: When can I reach you? A. One hour.
B. When you want.
C. I’ll be in all evening.
71.Choose the best answer: Can you put me through to Mr Sergeev,
please?
a. I’ll see if he’s in his office at the moment. b. I’ve got the wrong number.
c. I’ll check again.
72.Choose the best answer: Isn’t that Moscow then?
A.No, the number has changed.
B.No, you must have the wrong area code .
C.Sorry, I may have dialed the wrong extension.
73. Choose the best answer: You asked me to confirm the dates of delivery.
A.Yes, that’s the best time for them.
B.Yes, let me just get a note pad to write them down.
C.Yes, they’ll come to England soon.
13
74.Choose the best answer: No, this isn’t the Worldwide Bank. A. So sorry to have troubled you .
B. I’ll call again later.
C. Can you connect me with Ms Hudson, please?
75.Choose the best answer: Mr Loveday asked me to call this afternoon. A. Sorry, your number is the wrong one.
B. Do you know the area code?
C. But there’s no person of that name here .
76.Choose the best answer: We can let you know what size are available. A. Thank you. I know them.
B. Thanks. I’m glad that’s OK now.
C. Thanks. I can order what we need then.
77.Choose the best answer: Can you give me a quotation?
A.We haven’t any more available.
B.This price is very competitive.
C.They cost 5.50 each.
78. Choose the best answer: You wanted a higher discount.
A.It depends on the number you order.
B.The prices are our lowest.
C.It’s not so much.
79.Choose the best answer: We are thinking of buying your products. A. Then take advantage of our introductory offer.
B. Business is good at present.
C. Share prices have been falling lately.
80.Choose the best answer: Can you offer the large size at the same
price?
A. No, it’s cheaper.
B. No, it’s more expensive. C. No, the price is unchanged.
81.Choose the best answer: The terms are CIF.
A.No credit is allowed.
B.Goods are supplied only if cash is firm.
C.Goods are sent to the customer’s place.
82.Choose the best answer: Are those your most favourable prices? A. Yes, we have plenty available.
B. Yes, we can’t reduce them. C. Yes, they are very important.
83.Choose the best answer: Where are you calling from?
A.I’m on the phone.
B.My address is 23 Oak Road.
C.This is Ms Britain speaking.
14
46.Choose the missing word: We’ve got it in stock, so I can ___ it immediately.
A. repeat B. catch C. note
D. dispatch
47.Choose the missing word: No, it’s not our first one. It’s a ___ order. A. repeat
B. bill
C. account D. cost
48.Choose the missing word: Sorry, I didn’t quite ___ what you said. Could you repeat the price?
A. rush
B.note
C.catch
D.place
49.Choose the missing word: Hello, who’s that ______? A. calling
B. number C. troubled
50.Choose the missing word: Just a ____, please.
A.hold the line
B.moment
C. number
51.Choose the missing word: I’ll _______ if she’s here. A. hold the line
B. checked C. see
52.Choose the missing word: I’ll get the information you want; ____,
please.
A. hold the line
B. ring up C. see
53.Choose the missing word: You asked me to ____ when I was in town
again.
A. hold the line B. ring up
C. see
54.Choose the missing word: Sorry, he’s not ____ at the moment.
A.in
B.checked
C.back
11
39.Choose the missing word: Share prices are __ on the stock market. A. dispatched
B. quoted
C. repeated D. caught
40.Choose the missing word: We’ve checked your quotation and we’d like to ___ an order now.
A. place
B. catch C. demand D. cost
41.Choose the missing word: Yes, I’d be pleased to make a ___ of it.
A.rush
B.bill
C.catalogue
D.note
42.Choose the missing word: Can you quote the ____ number from the
___, please?
A. item, catalogue
B. discount, place C. note, cost
D. place, cost
43.Choose the missing word: There’s rather a ____ . We need these products urgently.
A. dispatch B. rush
C. discount D. cost
44.Choose the missing word: Are you planning to pay __ or do you have a monthly ___?
A. by cheque, account
B. item, catalogue C. discount, cheque D. cost, account
45.Choose the missing word: Yes, we’ll enclose the ___ with the goods. A. place
B. discount C. bill
D. demand
10
84.Choose the best answer: Can’t you reduce the price for our first
order?
A. There are fewer goods available. B. The order is firm.
C. It may be possible for an initial order .
85.Choose the best answer: Why is there no one on the premises right
now?
A. The building is quite new. B. It is after office hours.
C. The person wanted is on holiday.
86.Choose the best answer: Would you quote the item number, please? A. Yes, I have your quote.
B. Yes, that’s the quantity I want. C. Yes, I have your price list.
87.Choose the best answer: Would you prefer the latter?
A.Yes, I’d rather pay later.
B.Yes, I like the suggestion in your letter.
C.Yes, the last suggestion is the best one.
88.Choose the best answer: We’ve got some more on order. A. So you expect them to come in soon?
B. So, you can’t order enough.
C. So, you’ll have to order some more.
89.Choose the best answer: The consignment’s got stuck at the customs. A. So, we can collect it, can we?
B. Why has it been delayed? C. You mean they’ve stamped it.
90.Choose the best answer: Our forwarding agents will handle it.
A.It’s very fragile.
B.Will they be here soon?
C.Are they reliable?
91.Choose the best answer: I’ll get on to them. A. If you would.
B. When can you go?
C. If you see them, tell them.
92.Choose the best answer: I’ll call you tomorrow. Would 1.30 pm suit
you?
A.Yes, I’ll go to lunch at 12.30.
B.Yes, it would be a bit difficult then.
C.1.30 would be fine.
93. Choose the best answer: I’ll get things moving as quickly as I can.
A.The sooner you go the better.
B.I’d appreciate that.
C.Don’t move them without telling me.
15
94.Choose the best answer: There’s been a bit of a mix-up. A. What’s the problem?
B. Why did you disturb that?
C. I’m sorry everything is in the wrong place.
95.Choose the best answer: I have to phone you because your payment is
____ .
A. overdue
B. reached C. nuisance
96.Choose the best answer: If you let us have fuller ___, we can ____
out the question.
A. details, sort
B. information, settle C. information, solve
97.Choose the best answer: It’s really ____, arriving here without my
luggage.
A. problem B. something C. nuisance
98.Choose the best answer: I can do ___ about it if you can provide me with some more ____ .
A. something, details
B. nothing, information C. anything, declaration
99.Choose the best answer: And will I have to fill in and sign a ____ or a
____?
A. blank, declaration B. form, declaration
C. form, list of declaration
100.Choose the best answer: Let me see if I’ve got the baggage ____
number?
A. check
B. form
C. declaration
101.Choose the best answer: In the evening I can be ___ at my hotel.
A.seen
B.left
C.reached
102. Choose the best answer: If I’m not there, please ____ a message for
me.
A.reach
B.leave
C.write
16
A. I’m ready. B. … speaking C. Is that all?
D. Could I have your name? E. Can you wait?
Keys: 1. D; 2. E; 3. B; 4. A; 5. C
33.Choose the missing word: These are our ___ prices for the material you wanted.
A. lowest
B. quoted C. item
D. discount
34.Choose the missing word: Couldn’t you manage to allow me a better
___ for this large quantity.
A.cost
B.discount
C.catalogue
D.dispatch
35.Choose the missing word: There’s a very heavy ___ for our products
this year.
A. catch B. cost
C. demand
D. bill
36.Choose the missing word: We can offer you a ___ discount if you order before the end of the month.
A. lowest B. quated C. highest D. special
37.Choose the missing word: What would they ___ cost if I took a hundred at a time?
A. gone up B. catch C. cost
D. note
38.Choose the missing word: I can give you a ___ discount that we allow for 100 or over.
A. repeat
B. bill C. lowest
D. demand
9
27. Choose the only answer which is not correct: Have you met __ new boss?
A.his
B.your
C.mine
D.our
28.Choose the only answer which is not correct: __ you write to Mr Sherringhem?
A. can b. could c. would d. have
29.Choose the only answer which is not correct: I __ to go on a business
tour.
A.must
B.have got
C.have
D.want
30.Choose the only answer which is not correct: He said they were __. A. busy
B. working C. come
D. delivered
Раздел II Telephoning
31.Match the words and phrases with similar meaning
1.The line’s busy.
2.Will you hold?
3.I’ll put you through.
4.A code.
5.An extension number.
A. The line is engaged
B. A country or area number C. One moment
D. An office number E. I’ll connect you.
Keys: 1. A; 2. C; 3. E; 4. B; 5. D
32. Match the words and phrases with similar meaning
1.Who’s calling please?
2.Hold on…
3.This is…
4.Go ahead.
5.Anything else?
8
103.Choose the best answer: I think there’s been a slip somewhere. A. What message?
B. Where’s the note now? C. What sort of mistake?
104.Choose the best answer: There may have been a mistake at our end. A. So, you’ve found it at last.
B. I don’t know when the mistake was made. C. Well, it certainly wasn’t my fault.
105.Choose the best answer: I hope you can sort it out.
A.It’s difficult to arrange.
B.I’m sure we’ll find out what went wrong.
C.What sort do you want?
106. Choose the best answer: My luggage is missing. It’s a damned nuisance.
A.I’m sorry it’s giving you problems .
B.So you have a lot of cases?
C.We don’t have any here.
107.Choose the best answer: If you give me the check number, we’ll trace your baggage you.
A. It’s already labeled.
B. I don’t need a duplicate number. C. It’s FL 098765.
108.Choose the best answer: I’m sure your complaint is justified.
A.I’m glad you’ve done it.
B.Yes, I’ve just made it.
C.It’s not the first time either.
109.Form the noun for the verb “deliver” delivery
110.Form the verb for the noun “information” inform
111.Form the noun for the verb “cost” cost
112.Form the noun for the verb “reserve” reservation
113.Form the verb for the noun “booking” book
114.Form the verb for the noun “cancellation” cancel
115.Form the noun for the verb “confirm” confirmation
116.Form the verb for the noun “call” call
117.Form the verb for the noun “suggestion” suggest
118.Form the noun for the verb “announce” announcement
119.Form the noun for the verb “apologise” apology
120.Form the noun for the verb “prefer” preference
121.Form the verb for the noun “statement” state
122.Form the noun for the verb “complain” complaint
123.Form the noun for the verb “refer” reference
124.Form the noun for the verb “arrange” arrangement
125.Form the verb for the noun “translation” translate
17
126.Form the verb for the noun “description” describe
127.Form the noun for the verb “delay” delay
128.Form the verb for the noun “arrival” arrive
129.Form the noun for the verb “recommend” recommendation
130.Form the verb for the noun “pleasure” please
131.Form the verb for the noun “transmission” transmit
132.Form the verb for the noun “departure” depart
133.Form the verb for the noun “inquire” inquire
134.Form the noun for the verb “quote” quote
135.Form the noun for the verb “charge” charge
136.Form the verb for the noun “schedule” schedule
137.Form the verb for the noun “lunch” lunch
138.Choose the right form of the verb: In business it is important to ___
contacts.
a.make
b.do
139.Choose the right form of the verb: You won’t be successful if you don’t ___ any work.
a. make b. do
140.Choose the right form of the verb: ___ me a favour – check this report
for me.
a. make b. do
141.Choose the right form of the verb: Packaging doesn’t really ___ any difference to the product.
a. make b. do
142.Choose the right form of the verb: ____ it right – don’t make a mess of this project.
a. make b. do
143.____ a list of things the committee might look for in a hotel.
a.make
b.do
144.I’m afraid I’ve ___ a mistake. a. made
b. done
145.We haven’t ___ much progress. a. made
b. done
18
19.Fill in the suitable preposition: Excuse me … being late. A. for
B. at C. to D. on
20.Fill in the suitable preposition: I didn’t know he would take offence … my mentioning the affair.
A. for B. at C. to D. on
21.Fill in the suitable preposition: I have to apologise … him … being rude. A. for … for
B. to … for
C.to … at
D.for … at
22.Fill in the suitable preposition: Please excuse me … your wife. A. at
B. for C. to D. from
23.Fill in the suitable preposition: I’m awfully sorry I’m late, I was kept … the office.
A. at B. for C. to D. from
24.Fill in the suitable preposition: I didn’t do it … purpose.
A.at
B.for
C.on
D.from
25.Fill in the suitable preposition: You can’t lay the whole blame … me. A. at
B. for C. on D. from
26.Fill in the suitable preposition: At least two of my colleagues are also to blame … it.
A. at B. for
C. on D. from
7
12.Exclude the word describing business lunch in a restaurant that is different from the others
A. mashed B. frozen
C. french-fried D. baked
13.Exclude the word describing business lunch in a restaurant that is different from the others
A. peach B. potato
C. melon D. raspberry
14.Exclude the word describing business lunch in a restaurant that is different from the others
A.pea
B.salmon
C.sole
D.plaice
15.Exclude the word describing business lunch in a restaurant that is different from the others
A. lamb
B. pork C. bacon D. ham
16.Exclude the word describing business lunch in a restaurant that is different from the others
A. cream
B. margarine C. butter
D. milk
17.Exclude the word describing business lunch in a restaurant that is different from the others
A. cauliflower B. sprout
C. carrots D. bread
18.Exclude the word describing business lunch in a restaurant that is different from the others
A. medium B. rare
C. well-done D. cooked
6
146. That newspaper article ___ a lot of damage to our reputation.
a.made
b.did
147.Have you ___ business with them before? a. made
b. done
148.Did we ___ a profit on that line?
a.make
b.do
149.He ___ me an offer I couldn’t refuse. a. made
b. did
150.What are we going to ____ about this?
a.make
b.do
151. Can I ___ a suggestion?
a.make
b.do
152. We need to ___ a lot more research before we make a decision.
a.make
b.do
153. A trading partner could ___ the packing, filling and labeling of the goods.
a.make
b.do
154. The Board of Directors ____ policy in the company.
a.make
b.do
155.Supply the missing word: He’s always ___ on the phone.
on
156.Supply the missing word: He ___ a lot of time ___ the phone. spends, on
157.Supply the missing word: He has to ____ a lot phone calls. make
158.Choose the polite reply: Can I speak to Jim?
a.Who are you please?
b.Who’s calling please?
159. Choose the polite reply: Could I have your name please?
a.Yes, I’m Mary Young.
b.Yes, it’s Mary Young. 160. This is Mary Young.
a.Sorry?
b.Repeat, please.
19
161. Is she free on Tuesday?
a.No, she isn’t.
b.I’m afraid not.
162. Would morning or afternoon suit you best?
a.I don’t mind.
b.I don’t care.
163. Is that everything?
a.Yes, of course.
b.Yes, that’s the lot.
164. Match the synonymic expressions
a.I’ll put you through.
b.His line is engaged.
c.Hold on.
d.She hung up.
e.We were cut off.
1.The connection was broken.
2.She finished the call.
3.Wait.
4.The line is busy. He’s already talking to someone.
5.I’ll connect you.
Keys: a. 5 b. 4 c. 3 d. 2 e. 1
165. Choose the definition for each word
a.a switchboard
b.an extension
c.the code
d.a directory
e.a reverse charge call
1.a Central board in a company where telephone connections are made
2.Telephone connected to a switchboard but in another room
3.Number coming before a telephone number: e.g. international code, area
code
4.Book of telephone numbers
5.Call for which the receiver pays (Collect call in Am. E) Keys: a. 1 b. 2 c. 3 d. 4 e. 5
Раздел III Letter writing A
166. Join the two halves of these sentences so that they make good sense.
1.I never sign a letter
2.I often prefer to write
3.I usually telephone
4.I’ll be able to confirm this
a.although a phone call is quicker b. in order to save time
20
8.Match the replies to the right comment.
1.Do try this apple-pie.
2.I’m afraid there’s no more tonic water.
3.Do you fancy another drink?
4.I’m off now.
5.Cheers!
A.Don’t worry. I’ll have an orange juice instead.
B.Yes, please. I’ll have a gin.
C.Cheerio then. See you tomorrow.
D.Thanks a lot.
E.Cheers!
Keys: 1. D; 2. A; 3. B; 4. C; 5. E
9.Match the replies to the right comment.
1.I’ve just heard. We’ve won the export achievement award.
2.Thanks for inviting me, but I’m afraid I won’t be able to come.
3.I can’t find my glasses.
4.Be careful when you switch it on.
5.The director has had to go in to hospital for a few days.
A.What a pity. Some other time perhaps.
B.Congratulations! That is a good news.
C.Oh, dear. When did you last have them?
D.Why? What’s wrong with it?
E.Nothing serious, I hope.
Keys: 1. B; 2. A; 3. C; 4. D; 5. E
10.Match the replies to the right comment.
1.I’m going to Florida on holiday next week.
2.I’m giving a presentation to the board tomorrow.
3.I’ve got a terrible headache.
4.Well, here’s to a successful joint venture.
5.You should have been at the meeting yesterday.
A.I hope it goes well for you.
B.Why? What happened then?
C.That’s nice. How long are you going for?
D.You poor thing.
E.Cheers!
Keys: 1. C; 2. A; 3. D; 4. E; 5. B
11. Exclude the word describing business lunch in a restaurant that is different from the others
A.roast
B.boil
C.steak
D.grill
5
A. Not at all.
B. No bother at all. C. Go ahead.
D. Never mind. It doesn’t matter. E. Certainly not.
Keys: 1. B; 2. D; 3. C; 4. A; 5. E
5.Match the replies to the right comment.
1.Excuse my troubling you with a private affair.
2.Oh, dear, I’m most ashamed of myself: I couldn’t get the tickets.
3.I’m sorry, I was rude.
4.May I trouble you for Mr. Nickolson’s telephone number?
5.May I ask you for a favour?
A.No trouble at all
B.Ok. It was my fault.
C.There is nothing to be ashamed of.
D.Certainly. Here it is.
E.Certainly.
Keys: 1. A; 2. C; 3. B; 4. D; 5. E
6.Match the replies to the right comment.
1.Another drink?
2.Where do you come from?
3.Thank you very much indeed.
4.Hello, Steeve! How are things?
5.How many sugars?
A. Not too bad, thanks. B. You are welcome.
C. No, thanks. I’m driving. D. Germany
E. Just one please.
Keys: 1. C; 2. D; 3. B.; 4. A; 5. E
7.Match the replies to the right comment.
1.Can you speak French?
2.Do you know Mr Davis?
3.You haven’t got a light, have you?
4.I’m sorry.
5.Let me give you a lift back to your hotel.
A.It’s very good of you but I’d like to walk.
B.Just a few words.
C.No, no. It’s my fault.
D.Sorry, I don’t smoke.
E.Yes, we met last week.
Keys: 1. B; 2 E.; 3 D.; 4 C; 5. A
4
c.before I have read it through
d.when I have consulted our manager Keys: 1. c; 2. a; 3. b; 4. d
167.Join the two halves of these sentences so that they make good sense.
1.Please reply at once
2.I’ll be able to confirm this
3.Please reply ASAP (as soon as possible)
4.We cannot confirm this
a.so that we can order the goods we need.
b.because we don’t have sufficient goods
c.after I’ve checked our stock position
d.until we have checked our position
Keys: 1. b; 2. c; 3. a; 4. d
168. Match the types of letter with their Russian equivalents
1.inquiry
2.order
3.reservation request
4.acknowledgement
a. резервирование места в гостинице b. благодарность за оказанную услугу c. запрос
d. заказ
Keys: 1. c; 2. d; 3. a; 4. b
169.Match the types of letter with their Russian equivalents
1.follow-up
2.confirmation
3.order acknowledgement
4.delayed delivery
a.подтверждение приема заказа
b.подтверждение устной договоренности
c.сообщение о выполнении заказа на товар
d.задержка выполнения заказа
Keys: 1. b; 2. a; 3. c; 4. d
170. Match the types of letter with their Russian equivalents
1.partial delivery
2.substitute delivery
3.inquiry reply
4.referral
a. отправка другого товара
b. рекомендация к другому адресату c. ответ на информационный запрос d. частичное выполнение заказа
Keys: 1. d; 2. a; 3. c; 4. b
21
171.Match the types of letter with their Russian equivalents
1.refusal
2.credit application
3.claim
4.letter of adjustment
a.отказ
b.заявка на кредит
c.требование
d.ответ на требование
Keys: 1. a; 2. b; 3. c; 4. d
172.Match the types of letter with their Russian equivalents
1.resume
2.letter of application
3.follow-up letter
4.direct mail sales letter
a.товары-почтой
b.письмо после собеседования
c.письмо-предложение
d.резюме
Keys: 1. d; 2. c; 3. b; 4. a
173. Match the types of letter with their Russian equivalents
a.retail sales letter
b.sales promotion letter
c.public relations letter
d.letter of reference
1. информация о распродаже
2. предварительная реклама
3. поддержание общественных связей
4. характеристика
Keys: a. 1; b. 2; c. 3; d. 4
174. Match the types of letter with their Russian equivalents
1.letter of recommendation
2.letter of introduction
3.letter of congratulation
4.letter of condolence
a. письмо-поздравление
b. рекомендательное письмо c. выражение соболезнования d. письмо-представление
Keys: 1. b; 2. d; 3. a; 4. c
175.Match the types of letter with their Russian equivalents
1.letter of thanks
2.invitation
22
Раздел I Socialising
1.Match the replies to the right comment.
1.Sorry I didn’t catch your name.
2.You are from South America, aren’t you?
3.Which hotel are you staying in?
4.Is this your first visit to London?
5.How’s business?
A.That’s right. I’m from Brazil.
B.It’s Emma. Emma Tanner.
C.The Sheraton. It’s not far from here.
D.Very good indeed, thank you.
E.Yes, it is. I didn’t expect all this traffic.
Keys: 1. B; 2. А; 3. С; 4. E; 5. D
2.Match the replies to the right comment.
1.Hello. How are you?
2.This is Steward Edwards.
3.Did you have a good trip?
4.Would you like to see round the factory?
5.Have you been to Paris before?
A.Yes, I have. Just once.
B.Yes, I’d love to.
C.Yes, of course.
D.Pleased to meet you.
E.Fine, thanks, and you?
Keys: 1. E; 2. D; 3. C; 4. B; 5. A
3.Match the replies to the right comment.
1.Why are you learning English?
2.Would you prefer red or white wine?
3.Is Thursday convenient?
4.I’m terribly sorry about that.
5.Thank you very much.
A. Don’t mention it.
B. For talking to my customers C. What does convenient mean? D. I don’t care
E. Not at all.
Keys: 1. B; 2. D; 3. C; 4. A; 5. E
4.Match the replies to the right comment.
1.I’m sorry it shouldn’t have happened.
2.Sorry to bother you.
3.I hope I’m not disturbing you.
4.I shan’t take much of your time, I’ll be brief.
5.I do hope it didn’t inconvenience you.
3