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Никова Тхе Басиц Иссуес оф Манагемент ин Усе 2016

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МИНИСТЕРСТВО ОБРАЗОВАНИЯ И НАУКИ РОССИЙСКОЙ ФЕДЕРАЦИИ

НАЦИОНАЛЬНЫЙ ИССЛЕДОВАТЕЛЬСКИЙ ЯДЕРНЫЙ УНИВЕРСИТЕТ «МИФИ»

М.А. Никова

THE BASIC ISSUES

OF MANAGEMENT IN USE

Учебно-методическое пособие по английскому языку

Рекомендовано к изданию УМО «Ядерные физика и технологии»

Москва 2016

УДК [811.111:33](07)

ББК 81.2Англ я7+65я7

Н63

Никова М.А. The Basic Issues of Management in Use: учебно-методическое пособие по английскомуязыку. – М.: НИЯУ МИФИ, 2016. – 96 с.

Пособие предназначено для работы со студентами специальности «Деловой английский язык» неязыковых вузов, изучающих экономику.

В состав пособия включены аутентичные тексты с заданиями к ним, направленные на совершенствование навыков чтения, перевода и пересказа, на развитие умения высказывать собственное мнение, общаться в группе, вести дискуссию. Разнообразные упражнения пособия нацелены на закрепление и активизацию лексики по теме «Менеджмент». Выбор конкретных тем обусловлен профессиональными потребностями специалистов в области экономики.

Главная задача пособия – помочь студентам овладеть профессиональной лексикой, способствовать развитию навыков говорения по вышеуказанной теме, связанной с будущей специальностью студентов. Пособие составлено в соответствии с требованиями «Программы по иностранным языкам для студентов нелингвистических вузов», которая определяет главную цель обучения как формирование лингвистической, социокультурной и профессиональной компетенций.

Подготовлено в рамках Программы создания и развития НИЯУ МИФИ.

Рецензент канд. филолог. наук, доц. М.В. Хлопкова

ISBN 978-5-7262-2227-1

© Национальный исследовательский

 

ядерный университет «МИФИ», 2016

Корректор М.В. Макарова

Подписано в печать 20.11.2015. Формат 60х84 1/16

Уч.-изд.л. 6,0. Печ.л. 6,0. Изд. № 1/44.

Национальный исследовательский ядерный университет «МИФИ». 115409, Москва, Каширское ш., 31.

CONTENT

 

Text 1. Determining HR’s role in today’s world ...................................

5

Text 2. Development of the HR role ...................................................

11

Text 3. Staffing Strategy.....................................................................

18

Text 4. Creating effective job descriptions..........................................

24

Text 5. Resourceful Recruiting...........................................................

31

Text 6. Writing a good job Ad............................................................

37

Text 7. Conducting Job Interview. Part 1............................................

44

Text 8. Conducting Job Interview. Part 2. Questions and Answers ......

49

Text 9. Understanding compensation and benefits terms.....................

56

Text 10. Benefits package ..................................................................

63

Text 11. Assessing Employee performance.........................................

73

Appendix 1 ........................................................................................

81

Blank Job Description ........................................................................

81

Sample Job Descriptions ....................................................................

82

Human Resources assistant.................................................................

82

The Human Resources Director..........................................................

83

Appendix 2. Job Ads ..........................................................................

84

Sample job ad – Business Analyst ......................................................

84

Sample job ad – PR Marketing Associate ...........................................

85

Appendix 3 ........................................................................................

86

Blank Candidate Interview Evaluation Form ......................................

86

Appendix 4 ........................................................................................

87

Behavioral interviewing: THE «STAR» APPROACH ........................

87

Appendix 5 ........................................................................................

89

Essay Appraisal Form ........................................................................

89

Appendix 6 ........................................................................................

92

Job Rating Checklist Appraisal Form .................................................

92

List of Reference Books .....................................................................

96

3

Text 1. Determining HR’s role in today’s world

Human resources management is all about people: finding and recruiting them; hiring them; training and developing them; paying them; retaining them; creating the environment that’s safe, healthy and productive for them; communicating with them.

But the most complicated task is to find that delicate balance between what best serves the basic needs of employees and what best serves the market driven needs of the company.

Most people in business agree that being sensitive to – and doing your best to meet – the «people needs» of your employees is in your best interest as an employer. But a good deal of debate has always existed over just how much responsibility a company needs to assume – and how much time (and money) a company must devote to the needs and priorities of employees as opposed to the needs and priorities of its business operations and customers.

That’s where you come in.

As a human resources manager (or senior executive, responsible for the HR function), your job is to focus on the practices and policies that directly affect the welfare and morale of your company’s most important asset – its employees. It’s up to you to help your firm strike the optimal balance between the strategic needs of your business and the basic people needs of your workforce. The way your business manages your employee base can make all the difference in your ability to differentiate yourself from the competition.

Striking this balance has never been easy. But most people in business would agree that not only is the task harder to achieve today than in the past, but it’s also more important as well. In short, human resources has become a business itself. And the principal asset of this particular business is people.

Key HR areas

The most common areas that fall under HR management include the following:

Staffing – strategically determining, recruiting and hiring the human resources you need for your business;

4

Basic workplace policies: Orienting your staff on policies and procedures, such as schedules, safety, security and so on;

Compensation and benefits: Establishing effective – and attractive – wages and benefits systems;

Retention: Continually assessing the quality of our workplace and HR policies to ensure people want to stay with your company;

Training and developing employees: Ensuring that your staff grows in knowledge and experience to help your company expand and continue to meet the changing needs of the customers;

Regulatory issues: complying with the ever-increasing number of federal and local regulations.

Some people call the Human Resources function the last bastion of bureaucracy. Traditionally, the role of the HR professional in many organizations has been to serve as the systematizing, policing arm of executive management. In this role, the HR professional was frequently viewed as a road block by the rest of the organization. While some need for this role occasionally remains, much of the HR role is transforming itself.

Nowadays the HR professional is a strategic partner, an employee advocate and a change mentor. At the same time the HR professional still has responsibility for administration of employee benefits, payroll and related paperwork.

Strategic Partner

In this role, the HR person contributes to the development and the accomplishment of the organization-wide business plan and objectives.

Everything that HR department does, such as:

designing work positions;

recruiting and hiring;

establishing of compensation and benefits plan;

creating and implementing a performance appraisal process – should be done according to the market driven strategic needs of the company.

Employee Advocate

The HR manager plays an integral role in organizational success via his advocacy of people. It’s very important to create a work environ-

5

ment in which people will choose to be motivated, contributing, and happy. HR department helps establish the organizational culture and climate in which people have the competency, concern and commitment to serve customers well.

In this role, the HR manager provides employee development opportunities, employee assistance programs, gains haring and profit-sharing strategies, creative approaches to problem solving and regularly scheduled communication opportunities.

Change Champion

The constant evaluation of the effectiveness of the organization results in the need for the HR professional to frequently champion change. Knowing how to link change to the strategic needs of the organization will minimize employee dissatisfaction and resistance to change.

Vocabulary:

recruiting – процесс поиска кандидатов на открытую вакансию для последующего приема на работу;

staffing – комплектование кадров; hiring – найм на работу;

training – обучение;

development – повышение квалификации; to retain – удерживать, сохранять;

to strike (зд) – достигать;

basic needs – основные потребности; market driven – диктуемые рынком;

to differentiate from – выделиться из общей массы, отличаться от других;

line manager – руководитель среднего звена; workforce – штат сотрудников;

employee base – штат сотрудников; attainment – достижение (чего-либо);

systemizing policing arm – систематизирующее, дисциплинирующее подразделение;

executive management – административное руководство, управленческий аппарат;

road block – препятствие;

6

strategic partner – стратегический партнер;

employee advocate – защитник интересов сотрудников; change champion – борец за перемены;

to contribute – способствовать, содействовать, вносить вклад; to foster – способствовать, благоприятствовать;

gainsharing – участие в прибыли;

champion (зд.) – поборник, защитник, боец / защищать, бороться (за что-либо).

Ex. 1. Find in the text English equivalents to the following words and phrases.

Основные потребности сотрудников; потребности компании, диктуемые рынком; сделать все от себя зависящее; много споров; потребности и приоритеты сотрудников; сосредоточиться на основных принципах и установках, достичь оптимального баланса, руководить штатом сотрудников, попадают под функции отдела по управлению персоналом, набирать кадры, основные принципы функционирования на рабочем месте, заработная плата и дополнительные выплаты, удержание, обучение и развитие персонала, удовлетворять изменяющиеся потребности, систематизирующее, дисциплинирующее подразделение управленческого аппарата компании, достижение целей генерального стратегического бизнесплана компании, стратегический партнер, защитник сотрудников, борец за перемены, последний оплот бюрократии.

Ex. 2. Write down Russian equivalents for the following words and phrases.

Basic needs of employees, market driven needs of the company, to do your best, a good deal of debate, the needs and priorities of employees, to focus on the practices and policies, strike the optimal balance, to manage the employee base, fall under HR management, staffing, basic workplace policies, compensation and benefits, retention, training and developing employees, to meet the changing needs, systemizing policing arm of executive management, attainment of the overall strategic business plan and objectives, strategic partner, employee advocate, change champion.

7

Ex. 3. Answer the questions, based on the text.

1.What is the most complicated task of HR management?

2.What are the key areas that fall under HR management?

3.Say a few words about each of the following areas: staffing, basic workplace policies, compensation and benefits, retention, training and developing employees, regulatory issues.

4.Why is HR sometimes called «The last bastion of bureaucracy»?

5.What are three major roles HR person plays in the modern business world?

6.Say a few words about each of the following roles: strategic partner, employee advocate, change champion.

Ex. 4. What do you think the main idea of the text is?

1.Both knowledge about and the ability to execute successful change strategies make the HR professional exceptionally valued.

2.The job of HR manager is to help your firm to strike an optimal balance between the strategic needs of your business and the basic people needs of your workforce.

3.The HR person contributes to the development of and the accomplishment of the organization wide business plan and objectives.

Ex. 5. Prepare to present a summary of the text.

1.Make a plan of the text.

2.Write down phrases and expressions you will be using when talking about each part.

3.Present a summary.

Ex. 6. Translate into English using vocabulary and expressions from the text.

1.В функции менеджера по управлению персоналом входит поиск кандидатов на свободную вакансию, найм, обучение персонала, вопросы оплаты труда.

2.Самый главный актив компании – это ее сотрудники.

3.Необходимо найти оптимальный баланс между стратегическими задачами предприятия и основными потребностями его сотрудников.

8

4.Менеджеру по управлению персоналом необходимо сосредоточиться на основных принципах и нормах, которые напрямую влияют на благосостояние и моральное состояние сотрудников.

5.Одна из основных сфер, попадающих под компетенцию отдела по работе с персоналом, – это комплектование кадров.

6.Менеджер по управлению персоналом должен сделать все, от него зависящее, чтобы удовлетворить основные потребности сотрудников.

7.Разработка основных принципов функционирования на рабочем месте входит в обязанности отдела по работе с персоналом.

8.Обучение и развитие персонала необходимы для того, чтобы удовлетворять постоянно изменяющиеся потребности клиентов.

9.Отдел по управлению персоналом традиционно рассматривался как систематизирующее и дисциплинирующее подразделение управленческого аппарата компании.

10.В наше время сотрудник отдела по работе с персоналом является одновременно стратегическим партнером, защитником интересов персонала и борцом за постоянные изменения и развитие своего предприятия.

11.Если продемонстрировать зависимость происходящих перемен и стратегических потребностей организации, это уменьшит неудовлетворенность персонала и противостояние нововведениям.

Ex. 7. Complete the sentences with an appropriate word.

1 A good deal of debate has always

A strike the optimal

existed over just how much responsi-

balance

bility a company needs to assume –

 

and how much time (and money) a

 

company must devote to __________

 

as opposed to the needs and priorities

 

of its business operations and cus-

 

tomers

 

2As a human resources manager your job is to focus on ________________

that directly affect the welfare and morale of your company’s most important asset - its employees

9

Bthe needs and priorities of employees

3

It’s up to you to help your firm

C

the practices and

 

______________ between the strate-

 

policies

 

gic needs of your business and the

 

 

 

basic people needs of your workforce

 

 

4

The HR business objectives are es-

D

employee dissat-

 

tablished to support the attainment of

 

isfaction and re-

 

___________________

 

sistance to

 

 

 

change

5

The HR manager helps establish

E

the overall stra-

 

_____________ in which people

 

tegic business

 

have the competency, concern and

 

plan and objec-

 

commitment to serve customers well

 

tives

6

Knowing how to link change to the

F

the organization-

 

strategic needs of the organization

 

al culture and

 

will minimize __________________

 

climate

Ex. 8. Discussion time.

Divide the audience into two groups. One will try to prove, that the most important thing for HR department is meeting the people’s needs of the employees, and the other – that needs and priorities of the company are much more important. Where is the truth?

Ex. 9. Essay writing.

The role of HR s constantly changing. Nowadays HR specialist is considered to be strategic partner, employee advocate and change champion. But at the same time HR department is called «The last bastion of bureaucracy». It serves as the systemizing, policing arm of executive management. Is it a good thing or a bad thing? How important is it to comply with federal and local regulations?

Think about it and write an essay about traditional roles of HR department in modern environment.

10