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4.3  How US-Americans Negotiate

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hand. This type of negotiator is even less likely to apply emotional negotiation methods than business negotiators. The negotiation focus of legalistic negotiators is rather on finalising details and fixating specific legal facts. In essence, this differentiation can be compared to distinguishing dealmakers (completion-oriented negotiators) from real makers (oriented towards a perfectly constructed contract), the mere difference being that the latter differentiation relates more to a personal mentality than being common to a certain group of people.

In rare cases, one can also observe a so-called “moralistic negotiator”. Their behaviour is led by idealism and they often appeal to ideals and emotions whilst being generally sceptical of the opposing side’s moral integrity. This type of negotiator is rarely found in unmitigated B2B-negotiations. This is true despite the fact that even ethical principles in the US are usually conveyed more openly and intensively than for instance in Western Europe. In the US, it is more common than in Europe that companies are based on an organisation with an idealistic purpose.

Even though lawyers in the US are directly involved in a high number of negotiations, there are also negotiations from which lawyers are deliberately excluded. In this context, the primary aim of responsible managers is to achieve an agreement in essential economic points. The second step is to task the responsible lawyer with drafting a signable contract based on these interim results. This basic agreement (deal) is usually sealed with a handshake and often also fixated in writing. This is often done by means of so-called term sheets, where bullet points, i.e. not fully formulated clauses, summarise the current status of the negotiation. Another option is to issue a letter of intent (LOI), which is generally assigned a higher morally binding effect (even though it does not comprise a legally binding effect). Based on the basic agreement, it is generally assumed that the lawyers complete their stipulated tasks swiftly and without the occurrence of any great conflicts.

Insofar, the lawyers involved on both sides are under a great deal of pressure from their principals to achieve an agreement. In classic negotiation structure under the direct involvement of lawyers, differences in the demand clauses are often more conflictual.

4.3.5  Basic Characteristics and Approaches

From the beginning of the twentieth century onwards, the US have been the global economic super power No. 1. In fact, following the dissolution of the Soviet Union and the according union of states in Eastern Europe, the US have been the only political, economic and military super power until the rise of the PRC. This has an enormous influence on the confidence of companies and the agents acting for them and is reflected by the use of the phrase “God’s own country” when referring to the USA.

Since worldwide English is the prioritised negotiation language No. 1, the confidence of US-American negotiators is superior to that of non-native speakers. The opposing party will generally include experienced international negotiators who are

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fluent in English, yet they are no match for US negotiators who start to express themselves loudly, quickly and in their local dialect.

In addition, US negotiators are known for their very direct and open communication style. Globally, only German negotiators are felt to be more direct. Demands are made and proposals are rejected very clearly and in a determined manner (more on communication under point 4.3.8. in the context of negotiating with Americans).

In the US, reserved and indirect communication is primarily perceived as a sign of weakness, hence US-American negotiators often run the risk of prima facie judging negotiators from stronger context-oriented cultures to be weak opponents. Further details, such as a weak handshake and other cultural differences, may evoke a wrong impression of the other party’s negotiating strength. For both sides, this feeling of imparity is often confirmed or even heightened by the behaviour of US-American negotiators at the negotiation itself when they demand space (“Give me space!”).

The greater the apparent differences in the mentality of the negotiation partner are compared to the US-negotiators, the more likely the behaviour of US-American negotiators is to be evaluated negatively. The other party’s negotiators often feel this behaviour signals a lack of respect for their own culture, even going so far as to consider it “imperialistic”. In these cases, the term “superpower negotiator”13 is used. In this respect, the US-negotiator’s halting readiness to seek compromises coupled with the frequent use of deadlines and take it or leave it offers may serve to support this assumption. Negotiators from context-oriented cultures often see US-American negotiators as arrogant and—due to their openness—also as rough.

The high self-esteem of US-American negotiators leads them more strongly to adhere to their national perspective for assessing negotiations, emotions and tactics than is the case for other nations. On average, the sensitivity of US-American negotiators towards other negotiation cultures or towards the individual behaviour of foreign negotiators is not very pronounced. Nonetheless, there is an extensive amount of relevant US-literature on intercultural issues, and there are also experienced negotiators who can look back on many years of experience with other negotiation cultures. It is therefore obvious that there are US-American negotiators who are well acquainted with the specific negotiation culture of other countries and who adapt their behaviour accordingly.

Formal power and status games are less significant in the USA as compared to other cultures. Formal education is also less important in comparison to the significance of practically proven skills. Hierarchy in the US-negotiation culture is also not only less important than in other cultures but it is also structured more openly. Using forenames to address someone signifies a more relaxed attitude regarding the adherence to formal rules when dealing with higher-ranked superiors. Thus in the USA, a social event loosely connected to the negotiation can be used to address a problem to the much higher-ranking CEO of the other party without prior warning. This behaviour would cause heads to be shaken in Germany while in China an

13 Solomon and Quinney (2010), p. 38 et seqq.

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abrupt termination of the negotiation could be imminent due to the lack of respect shown. The actual power of a US negotiator and his/her social behaviour are thus determined by the specific situation and less by formal rank.

The implication for competitive negotiations is that a negotiator would do well to acquire a reputation as being a tough negotiator before entering into negotiations with a US-American company. US-American negotiators are often fully authorised to conclude the agreement, hence, their actions depend less on approval than is the case for other negotiation cultures.

The guiding principle for US-American negotiators is to hold short, intensive negotiations. Missing the chance to conclude a contract is perceived to be much more drastic than agreeing on an imperfect contract. This means that so-called “cold calling” is by no means uncommon. Insofar as no specific approval was regulated beforehand, US-American negotiators usually feel authorised to conclude the contract without any further consultation with their head office (hence they have “full authority”). In comparison with other negotiation styles, this means that the American negotiation style saves time. Similarly, small talk (see further under point 4.3.8.) is usually also limited time-wise because the focus of US negotiations is most definitely on the actual negotiation object. With this in mind, negotiations typically consist of a linear sequence of phases (pre-negotiations, opening, main part—the individual points, which again follow a linear structure—and the completion of negotiations with the end result). The Germans and the Swiss lead the field in linear negotiations, closely followed by US Americans. Timetables are often incorporated into negotiations due to their highly binding effect on negotiation procedure.

Accordingly, there is often a substantive agenda, which, as such, is less strict than those used e.g. by German negotiators. Issues are generally negotiated in sequence, i.e. one after the other, if there are no good reasons to do otherwise. In complex negotiations the parties often desire so-called package deals (ostensible connexity) which propose solutions linked to non-contentually related issues. The time factor is also important to US-negotiators due to their acute awareness of the dynamics of the negotiation situation and negotiation power (BATNA). If the agreement is not finalised quickly, the interim results may become invalid due to the situation changing. Interim results are not usually legally binding and so the interim results are limited both contentand time-wise.

Usually communication between US-negotiators is open and direct (tell it like it is cf. further above) as well as being generally very polite. However, due to the direct tone, negotiators from context-oriented negotiation cultures do not always notice these characteristics as they are often hidden behind a perceived lack of respect towards hierarchies and pressure exerted on negotiation partners. An informal atmosphere is preferable as it is conducive to the main focus of the negotiation, which is on oral (but not written!) communication. The own interests and intentions are not usually fully disclosed to the other side. Although US-Americans are often said to follow the “cards on the table”-approach, closer inspection shows that they point in many different directions, yet—unlike playing poker—not all the cards (i.e. in the context of negotiations, not all interests and positions) are revealed. Proposals

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are first made than justified. Thus, the focus lies on inductive, pragmatically-based arguments. Their appreciation of rational arguments is, however, not so far-reaching as that US-American negotiators assume that those arguments indicate the rational and achievable negotiation result.

The content and result of the negotiations are more important than a (sharp) rhetoric and argumentation. However, the ability to speak clearly and participate actively in communication is very important. Negotiations are usually focused on rationality and lead without emphasising emotions. Content-wise, the approval or rejection of proposals can reach a seemingly emotional level if intensified or personalised, but even in these instances there is no loss of emotional control. Many of the seemingly emotional formulations are rather deliberate exaggerations. Since US-negotiators often have little experience with real emotional outbursts, they could be taken aback or confused by faked (or real) emotional outbursts.

US-negotiators generally only speak English and do not always know much of the other party’s culture. Hence, intercultural competences could still be worked on in many cases. Sometimes they are also perceived to be “naïve”. Early on in negotiations they sometimes appear to miss problems and convey the impression of fully trusting their negotiation partner.14 However, it would be absolutely wrong to surmise economic naivety from deficits in cultural competence. Despite any impression they may convey to their counterpart, US-Americans are aware of potential risks and US-negotiators do not exhibit any deficits regarding the economic subject of the negotiation. On the contrary, focusing on the essentials of the negotiation might help US-negotiators to maintain the overview of the bigger picture (missing the bigger picture) more easily than negotiators from other cultures. In addition, US-American negotiators usually use translators even if they speak the respective language. This serves the purpose of gaining time to consider their options if nothing else.

The use of metaphors is very popular, particularly to describe progress made up to that point. Using both, slogans and catch phrases, is also very relevant in US-American negotiation practice. Due to the popularity of original formulations, new terms are often coined without communicating what the term actually means. For the opposing side, this implies that US-American negotiators can be won over much more easily by the use of original formulations. Humour is also generally perceived to be very positive. US-American negotiators persist in employing humour even if the other party does not respond to it, due to either not understanding the joke or evaluating it as inappropriate. Excellent American negotiators often stand out due to their ability to make fun at their own expense, which can lighten the atmosphere in critical situations. Even though American negotiation science highlights the importance of questions in negotiations, their own active speaking parts generally dominate (on the relation between listening and speaking see

70-30-rule).

It is not uncommon for Americans to address negotiation topics during joint dinners or social events or even to discuss the negotiation subject exclusively for several hours at a cocktail party. The content and not the context is essential. The

14 Cf. Lewis (2006), p. 181.

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primary goal is to achieve a good deal—not necessarily to build a trustful, permanent relationship. American negotiators thus focus on the present and accordingly pay considerably less attention to the past. Indeed, they primarily focus on the near future, which does not, however, in any way preclude the consideration of strategic aspects during the negotiation on a specific negotiation object. The long-term view on relationships is just not a general goal of negotiations as such (for the situation in China see points 4.2.5. and 4.2.6.). A good deal is measured by economic-rational aspects, and particularly by the ROI (return on investment). The less common view on the strategic future concludes that Americans do not like to conclude smaller trial transactions, which, as such, are not profitable. In consultations however, US-Americans are made aware of how customary these transactions are e.g. in Germany and the great potential of possible follow-up transactions.

Compared to the characteristics of German or Chinese negotiations, figures and dates are only important for the core of the negotiation where precise knowledge of the facts and written documents is expected. For long-term contracts, US-Americans place emphasis on monitoring in this core area. Focusing on the core of the negotiation is seen as a special skill which not only decreases the complexity but also shortens the negotiation time and reduces transaction costs.

By focusing on the core area of the negotiations, US-American negotiators simplify complex issues and problems to be solved. In this regard, they often tend to exaggerate chances and play risks down. Regarding important performance dates, there is a tendency towards a very generous representation for their own purposes. This may partially be due to the drive and optimism which many US-American negotiators exhibit in negotiations. Another reason may be the legal order, since Common law sees contractually fixed promises as essential and does not use statements made pre-contract to interpret the actual content of the contract. In B2B-­ contracts, which comprehensively and finally determine the party’s rights and obligations, there is practically no chance to enforce demands based on statements made during the negotiation, since the contracting parties are aware that only the facts included in the final contract count. The value of the justifications made by US-American negotiators can thus only be assessed with view to the actual contract content. For negotiations with cultures that value the truth of statements during the negotiation phase, American negotiation textbooks suggest limiting the negotiations to attainable performance promises.

Linear compromises, whereby both sides approach each other regarding a topic, are not very popular with American negotiators since this type of compromise requires submission. Making this kind of concession is understood to be a weakness to avoid. Nonetheless, finding a synthesis after both parties have presented their theses and antitheses requires a great sense of creativity and, as such, it is highly regarded by US-Americans. If enabled to find this kind of synthesis, US-American negotiators do not perceive the attained compromise to be an expression of their own weakness. Another exception regarding this point applies to the price, since the first offer is deliberately set far away from the ambitious goal which is actually desired (ambitious target price setting). Instead of granting linear compromises, the focus lies on give and take with regard to different questions (non-linear