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Part 2 speaking

GETTING INFORMATION BY PHONE

  1. Look at the brochure and read the telephone conversation. Complete the conversation using the information in the brochure.

The 18th Annual

National ABC Exhibition

THE MATTANO EXHIBITION CENTRE

November 9–12

Transport to hotel

From train station:

The hotel is very near the railway station: about ten minutes` walk and three minutes by bus or taxi.

Taxi service costs the minimum fare of €2.00 plus a charge for luggage (approx. one or two euros more).

To receive additional information please call Thomas Stark, Customer Service Manager, (650) 223-8831, or email tstark@mattano.org

THOMAS

Good morning. Mattano Exhibition Centre. Thomas Stark speaking. How can I help you?

EXHIBITOR

I`m an exhibitor at the ABC Exhibition, but I`m afraid I`ve lost the brochure you sent me, so I`m calling for some more information. Could you tell me how far the hotel is from the main train station and the best way to get there?

THOMAS

Just a moment, please. I`ll check. The hotel is (1)__________ the station, so you can gat a taxi or a bus, or even (2)__________.

EXHIBITOR

Do you know how much the taxi costs?

THOMAS

The taxi would be about (3)_________ euros.

EXHIBITOR

I`m sorry, I didn’t catch that.

THOMAS

The taxi would be about (4)_________ euros. Is there anything else you need?

EXHIBITOR

No, thanks. That`s all. You’ve been very helpful.

THOMAS

Thank you for calling. Goodbye.

  1. Work in pairs.

Speaker 1

Call the exhibition centre and ask for this information.

  • How much/ rooms? Breakfast/ included?

  • How far/ hotel from airport? Walk?

  • How long/ bus journey? How much/ ticket?

Now change roles. Use this brochure to answer B`s call.

EXHIBITION CENTRE

Exhibitor registration & badges

All exhibitor personnel must register as soon as they arrive at the main lobby. Registration is from 09.00 to 21.00. On registration, they will receive an Exhibition Folder with information, maps, and their identification badges.

Payment

Cancellations or reductions in space must be made in writing and postmarked or faxed by June 1. A refund will be given, minus a service fee of 50%.

Special Services and Equipment

Rental price of exhibit space does not include the cost of furniture, equipment, labour, electricity, water, gas, telephone, or other special services. Order forms for all services will be sent by the Exhibit Organization Department in advance.

Speaker 2

Use this information to answer Speaker`s 1 call.

Hotel Reservations

Single room: € 145

Double room: € 165

Prices include continental breakfast.

Guests must check out by 12.00 noon on the day they are leaving the hotel.

Transport to hotel

From airport:

Airport bus service every half hour. Journey takes 20 minutes.

Taxi service costs between eight and ten euros, depending on luggage.

Bus service numbers 125, 130, and 145 all stop outside the hotel. A ticket costs € 0,85.

Now change roles. Call the exhibition center to find out this information:

  • Services/ included in rental? How/ order extra furniture?

  • When/ register? What time/ registration desk open?

  • When/ I have to pay? Refund if/ cancel?