- •Предисловие
- •Часть I Урок 1 правила составления деловой корреспонденции
- •1.1. Особенности официально-делового стиля
- •1.2. Деловое письмо
- •1.3. Электронное сообщение
- •1.4. Факс
- •2.2. Письмо-приглашение
- •2.3. Письмо о назначении встречи
- •2.4. Письмо-подтверждение
- •2.5. Письмо-благодарность
- •Урок 3 переписка при устройстве на работу
- •3.1. Резюме
- •3.2. Письмо об устройстве на работу
- •3.3. Рекомендательное письмо
- •Урок 4 коммерческая переписка
- •4.1. Письмо-запрос
- •4.2. Письмо-предложение
- •4.3. Письмо-заказ
- •4.4. Письмо-претензия
- •4.5. Письмо-извинение
- •Тексты для чтения текст 1
- •Текст 2
- •Текст 3
- •Текст 4
- •Текст 5
- •Часть II клишированные фразы, используемые в деловой переписке
- •Ключи к заданиям Библиографический список
- •Содержание
- •454091, Г. Челябинск, ул. Свободы, д. 155/1
2.5. Письмо-благодарность
В бизнесе очень важно правильно и вовремя поблагодарить делового партнера за оказанные услуги, гостеприимство, пожертвования, поздравления и т.д. Письмо-благодарность (thank-you letter) является экономичным и эффективным методом поддержания хороших отношений. Оно должно быть простым и кратким и содержать следующие элементы: слово «спасибо» в начале, искреннее выражение благодарности и в заключении – выражение доброжелательного отношения к адресату.
Dear Mr. Molehill,
Back now in my country I wish to thank you most warmly for your very excellent hospitality extended to me. The opportunity to meet yourself and your managers is something I had long looked forward to and I can only hope now that one day may be able to receive a visit here from you. I very much appreciated your kindness and that of Mr. Duggan in showing me round the plant.
Yours very sincerely,
John Stewart |
TASKS
Task 1. Match the parts of the sentences (in some cases there is more than one variant).
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Task 2. Fill in the gaps in the letters with the words on the right.
1) The Chairman and the __1__ Director of this Company will be visiting Glasgow in September, for the World __2__, and will require a __3__ with two __4__. A __5__ room, on the same __6__ if possible, will also be needed for their __7__. Please let me know whether we can receive this __8__ from 10 to 15 September __9__. I shall be glad to have a reply by fax, with details of your __10__. |
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2) Our __1__ Director, Mr. Rogers, will be __2__ in London next week and will then __3__ to Sweden and Finland. We shall be therefore __4__ if you will __5__ a seat for him on a __6__ |
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leaving Britain on or about the 21st, for Stockholm. Your __7__ for the fare and booking __8__ will be paid by our National Bank, who have __9__ to do so on our behalf. We thank you in advance for your kind __10__ to this matter. |
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3) The name of your __1__ has been given to me by the Hotels __2__, and I shall be __3__ obliged if you will __4__ me know whether you have the __5__ accommodation __6__ for 3 weeks, from 15 July: one __7__ room, if possible with __8__ bathroom, and one single room. If you are able to __9__ us at the time __10__ please let me have your __11__ or brochure giving inclusive __12__ for full __13__. I thank you in __14__ for your reply. |
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4) We wish to make __1__ for the __2__ of a car and four __3__ from France to England, and shall be glad to __4__ what your __5__ is for the car-ferry __6__, also how much notice you require for the __7__. At the same time please give us an idea of possible alternative __8__ and the time required for the __9__ in each case. |
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Task 3. Match the formal and informal phrases. Then cover the left column and try to remember the formal equivalent for each phrase on the right.
Formal |
Informal |
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Task 4. Choose more formal phrases in the letter of reservation.
Reservations Manager
Carlton Hotel
78 Park Lane, Bristol, BY12 3 GR
16 June 20--
Dear (1) Jack / Sir or Madam,
(2) I am writing / This is just a note to confirm a reservation that (3) was made / I asked you for this morning by telephone. The reservation, for (4) a couple of / two nights, is for myself, David Cook.
I (5) want / would like a room with a bathroom, from 12-14 July inclusive. I (6) will be attending / ’m going to pop into the Trade Fair that is being held in Bristol that week.
(7) Thank you / Thanks for sending me the brochure (8) about / regarding your conference facilities, which I received this morning. They look (9) interesting / great. (10) Unfortunately / I’m sorry (11) I can’t give you / am unable to provide you with any definite dates (12) at the moment / now. (13) But / However, I (14) will contact you / ’ll drop you a line as soon as possible.
(15) I look forward to meeting you / See you on 12 July.
(16) Best wishes / Yours faithfully,
(17) David Cook / Dave
Sales Manager
Task 5. Study the hotel reservation form carefully and practice filling it in.
Hotel Reservation Form
Please print and fill in this form. Then mail or fax it to:
DESTINATION SOUTHAMPTON, Southampton, United Kingdom
Phone: +44 (0) 23 8023 5211 Fax: +44 (0) 23 8023 7144
http://www.destinationsouthampton.co.uk
First name: _________________________ Last name: ________________________
Company/Organization: _________________________________________________
Phone: _____________________________ Fax: _____________________________
Address: ____________________________________________________________
Zip/Postal Code: _____________________ Country: _________________________
E-mail address: _______________________________________________________
Please indicate your choice:
Single room Double room Smoking Non smoking
Arrival date: _________ Departure date: _________ Total number of nights: _____
Please provide us with a credit card number to guarantee your hotel reservation,
no reservation will be made without it:
Visa American Express Eurocard Master Card Diners
Card holder: __________________________________________________________
Card number: __________________ Card expiration date (Month/Year): ____/_____
Signature: _____________________ Date: _________________
You will receive a confirmation letter by mail (or fax).
Important: please note all cancellations have to be done 48h in advance
Task 6. Put the sentences in the letters in the correct order.
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Task 7. Sort out the sentences below and put them in order so as to get three thank-you letters to: a) colleagues for their hospitality during the business trip; b) another company for referring a customer; c) a customer for choosing the company’s service.
We are, of course, pleased to take on a new client.
Be assured that we will continue to make every effort to live up to your expectations.
I would say that we spent an extremely interesting time, and I believe the discussions were of great value to the development of co-operation between our two organizations.
I am sure we can come to some worthwhile agreements.
Again, we thank you for being able to provide our service to you, and will be looking forward to serving you in the near future.
I thank you once again.
Thank you for referring Natalie Slate to us.
I very much appreciated your kindness and that of Mr. Donaldson in showing me round the new plant.
The opportunity to meet yourself and your directors is something I had long looked forward to and I can only hope now that one day I may be able to receive a visit here from you.
You may be surprised to find out just how economical this service can be.
Thank you for choosing our company to deliver your air freight to Lisbon.
We thought you might be interested in knowing that we can make deliveries anywhere in the world and most of our overseas deliveries can be made overnight, directly to the address of the recipient.
Back now in my country I wish to thank you most warmly for your excellent hospitality extended to me.
While the cost for this service will vary depending on the ultimate destination of your package, our prices are highly competitive.
But even more, we appreciate your confidence in our legal services and your willingness to communicate this confidence to others.
Task 8. Write three letters concerning an invitation to a meeting or event.
A) A letter to a business contact to invite them to a meeting or event. Prepare the situation, real or imaginary, using the questions below.
What is your company’s business? What products/services do you offer?
What kind of meeting/event are you going to organise? What is the agenda/reason?
Who is the person that you are inviting?
Why would they be interested and want to come?
Do they need to prepare or bring anything?
What are the details? (date, time, place, etc.)
Are there any other practical details like lunch, refreshments, etc.?
Do you want them to reply by a certain date to tell you if they can come?
B) Exchange letters with your partner. Reply by fax to the letter you receive. Some ideas are given below, but you may adapt and change them as you wish.
Thank them for their letter.
Agree that the meeting is important.
Say that the time is not good for you, and suggest an alternative.
Apologise for any inconvenience caused (if appropriate).
Say that you will call them to finalise the arrangements.
Respond to any other points in the letter you received.
C) Exchange your faxes and reply by e-mail to the fax you receive.
Confirm that the new time is fine.
Say that you look forward to their call (where you can finalise the arrangements).
Close in a friendly way.
Task 9. Write the initial letter of reservation to which the confirmation below is the reply.
Dear Miss Moon
We hereby confirm that a single room has been booked for Mr Henry Thatcher from 10th to 13th May of this year at the
Hilton Minneapolis
1001 Marquette Avenue South,
Minneapolis, Minnesota 55403-2440, USA
The hotel made the reservation as a guaranteed booking, which means that if Mr Thatcher arrives late, no problem will ensure. The price of $110/night for a single room includes a breakfast buffet. If Mr Thatcher requires garage parking, please inform us by telephone.
Yours truly
Leanna Hamilton
Task 10. You want to organise a seminar for 12 senior managers. Study the advertisement and write a fax booking rooms in the hotel. Some ideas are given below, but adapt and change them as you wish.
Sarsfield Bridge Inn, Limerick, Ireland
Bright, comfortable and relaxing, with excellent views of the majestic River Shannon
All of the guest rooms are comfortable and nicely equipped to give a feeling of being at home while you are away. The hotel also has a variety of facilities and services
that are sure to meet the needs of both business and leisure travellers.
Rates B&B (Breakfast Plain Continental, self service)
Single £25.00 Sharing £17.50 Group Rate £15.00 per person sharing
For Reservations Tel: +353-061-317179 Fax: +353-061-317182
e-mail: sarbr@tinet.ie
write how you found out about the hotel;
tell them the dates you want;
give them the details of guests and kinds of rooms they require;
ask about other facilities they will need (a conference room, Internet access, a flipchart, an OHP, etc.).
Task 11. Study the information about the PA Specialist Forum and write a letter inviting your friend or colleague to it.
The PA Specialist Forum
is an opportunity for you to ‘network’ with other people in your profession.
Dates: July 24-26
Place: The Business Support Centre, 25 Weldon Road, Basingham
Target audience: senior secretarial staff working in specialist areas, including banking, accountancy, stockbroking and financial services.
Topics: technical report writing, translation from and into other languages, presenting statistical information.
Workshops (in computer related areas): graphics packages and the use of spreadsheets and databases.
Conditions: the fee covers all seminars, one workshop and all course materials.
Important! Places are limited.
Task 12. You have recently attended a work experience course, where you were given an opportunity to observe the functioning of a busy office and perform a limited number of office duties. Write a thank-you letter to the manager of the company Ms. Cobble using the notes you made.
EXPERIENCE PLACEMENT
Peak Enterprises Ltd., 23-30 June
NB! Remember to mention:
people really nice,
great to see a real, working office – not just theory,
fantastic chance to learn more about computers,
interesting talking to public,
useful for future career.
Task 13. Role play “Arranging a Business Trip”
Work in pairs. One of you is Personal Assistant to Mr. Mario D’Andrea (File 1), another is Personal Assistant to Mr. Graham Zimmatore (File 2). Study the executives’ business cards.
Mario D’Andrea Managing Director Global Technologies Ltd Global Centre, Newark Road, Peterborough PE1 5YD tel: 01733 319949 fax: 01733 896633 e-mail: global@globaltechnology.co.uk |
Graham Zimmatore General Director International Business Consultants, Ltd. 14 Fairlawn Crescent, East Grinstead, West Sussex RN 19 INU Tel/fax: +44 1342 326 356 e-mail: zimmatore@ibc.co.uk |
Use your own names and arrange an executive meeting following the instructions in the files. The role play starts with Mr. D’Andrea’s PA.
File 1
Step 1 |
Read the memo from your boss below and follow his instructions. |
To: PA From: MD |
Date: 22 April Re: Invitation for Mr. Zimmatore |
Will you write a letter to Mr. Zimmatore? Invite him to the opening of our showroom (see the attached invitation). Also appoint a meeting with him, as I want to discuss our future cooperation in our office in London (preferably 2 June). Make all the necessary arrangements for his visit as he’s a regular customer and very important for us. |
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Global Technologies Ltd is pleased to announce the opening of the showroom at 927 Holborn, London on 1st June at 1 p.m. You will be able to inspect any piece of equipment and take any article away with you for demonstration purposes. A comprehensive range of spare parts and accessories will also be presented there. |
Step 3 |
1) Reserve a hotel room for Mr. Zimmatore at the Regent Hotel (20 Regent Street, London W1C 37D). 2) Send a fax to Mr. Zimmatore confirming reservation and promise to arrange a car. Ask to send details of his flight. |
Step 5 |
Send an e-mail to Mr. Zimmatore’s PA saying that Head of Sales Ms. Julia Hoskins is unable to meet him on July 2nd as she’ll be out of the country. Ask to bring the meeting forward on June 3rd at any time convenient for him. |
Step 7 |
Send a fax confirming all the arrangements concerning Mr. Zimmatore’s visit to London. |
File 2
Step 2 |
Read the memo from your boss below and write the letter. |
To: Personal assistant From: G. Zimmatore |
Date: 24 April Re: Mr. D’Andrea’s invitation |
Please, accept Mr. D’Andrea’s invitation (the letter is enclosed). Tell him I can meet him on June 2 before lunch. I also want to talk to their Head of Sales. Can we meet in the afternoon on the 2nd? Will you ask them to reserve a single room for me from May 30th to June 3rd inclusive and to arrange a car to meet me at Gatwick? |
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Step 4 |
Thank Mr. D’Andrea’s PA for reserving a room and fax flight information to her (Flight BA708 arrives at Gatwick on 30 May at 17.55). |
Step 6 |
Respond by e-mail and appoint a meeting at 9 a.m. on 3 June as Mr. Zimmatore leaves London at 2 p.m. |
Step 8 |
Read the memo from your boss, which he wrote upon his return from London and write a letter. |
To: Personal assistant From: G. Zimmatore |
Date: 4 June Re: my visit to London |
Please, write to Mr. D’Andrea and thank him on my behalf. Tell him that I was impressed with their showroom. Also write that both meetings were of great value to the development of cooperation between our firms. |
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