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Writing bank 3

CV

PERSONAL INFORMATION

Ivan Ivanov

198, Zelenaya Street, apt. 85

St Petersburg, 191194, Russia

Phone: +7 812 273 10 50

Date of Birth: 25.08.1972

Marital Status: married

OBJECTIVE

Obtain employment in the field of public relations that will allow me to use my ability to work with people and take advantage of my knowledge of English

EDUCATION

St.Petersburg State University

1988-1995 Diploma in English and French. Qualified as English interpreter.

WORK

EXPERIENCE

June 1998-

till now

Assistant, Interpreter of Director General

Insurance Co.Rodina Ros.

Duties: schedules of meetings, appointments and recording

of the personnel, interpreting and translation of documents.

LANGUAGES

ENGLISH Fluent reading, writing and speaking ability. Qualified as interpreter and translator. FRENCH Good reading and translating ability. GERMAN Rudimentary conversation German acquired during several visits to Germany.

OTHER SKILLS

COMPUTER Microsoft, Word and Excel Typing, fax, Xerox

HOBBIES & ACTIVITIES

Theatre, music, tourism, tennis.

REFERENCES

Mrs. Elena Sidorova, Associate professor

St.Petersburg State University

11,Universitetskaya Nab., St.Petersburg

Phone: +7 812 298 90 00

Useful language

Introducing people

I’m …

My name’s …

This is …

Greetings

Hello/Hi.

Good morning/afternoon/evening.

Pleased to meet you.

Nice to meet you.

Good to see you.

Replying

Not bad, thanks.

Fine/OK.

Saying goodbye

See you later.

Goodbye. See you soon.

Saying numbers

International dialing code

Country code

Area code

Local number

00

55

61

34032271

d ouble oh

d ouble five

s ix one

t hree four oh three double two seven one

The arrows shows that your voice goes up for each group, except for the last one, when your voice goes down to signal that it is the end of the number.

“0” is usually spoken as oh in BrE, but as zero in AmE.

11, 22, etc. are usually spoken as double one, double two in BrE, but one one, two two in AmE.

Making calls

Receiving calls

Hello, this is (Ana Lopez), from (RTA International).

Could I speak to (Sam Kurtz), please?

I’d like to speak to (Sam Kurtz), please.

Could you put me through to (extension 123), please?

I’m calling about (the conference).

I’m calling to confirm (the meeting).

Could you ask (her/him) to call me back?

Could I leave a message?

Thank you (for help).

Goodbye.

Payton Electronics, good (morning). How can I help you?

Speaking.

Who is calling, please?

Which company are you calling from?

One moment, please. I’ll put you through. / I’ll connect you.

I’m sorry the line is busy.

I’m afraid she (he) isn’t in the office.

Can I take a message?

Would you like to leave a message?

Thank you for calling. Goodbye.