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Ex.6. Listen to three phone calls and answer these questions.

  1. What is the purpose of each call?

  2. Do the callers know each other?

Ex. 7. Listen to the first call again. Complete the expressions on the right so they have the same meaning as the ones on the left.

1. Can I talk to …?

I’d …

2. Just a moment …

Thank you. …

3. I’ll connect you.

I’ll …

4. Am I speaking to Carmen Diaz?

Hello. …

5. Yes, it’s me.

6. The reason I’m calling is …

Yes, I’m …

7. Can I have your name and address?

Ex. 8. Listen to the second call again and complete these phrases.

A: Hello. … to Andrea, please?

B: … she’s not here at the moment. Can I …?

A: Yes, please. … Jacques from Intec. … you tell her I won’t be able to make the training course on Saturday. She can …. if there’s a problem. I’m … 0191 498 0001.

B: OK. Thank you. Bye.

Ex. 9. Listen to the third call again. Underline each phrase the speaker uses.

Dave: Hi, John. Dave her.

John: Oh, hello, Dave. How are things? / How are you?

Dave: Fine, thanks. Listen, just a quick word/quick question.

John: Yeah, go ahead.

Dave: Do you think you could give me/let me have the fax number for Workplace Solutions? I can’t get through to them. Their phone’s always busy/engaged.

John: I’ve got it here/right in front of me. It’s 020 7756 4237.

Dave: Sorry, I didn’t hear/catch the last part. Did you say 4227?

John: No, it’s 4237.

Dave: OK. Thanks. Bye.

John: No problem. / Don’t mention it. Bye.

Ex. 10. Role-play the telephone calls.

Student A

Student B

1. You receive a call for your colleague, Laurie Thompson. Laurie is not in the office at the moment. Take the caller’s details and say that Laurie will call them back.

1. You want to apply for the job in the advertisement. Call Lochlin plc and ask for Laurie Thompson.

2. You are Laurie Thompson. Telephone the person who called about the job advertisement. Offer to send an application form. The closing date for applications is in two weeks’ time.

2. Some time after you call Lochlin plc, Laurie Thompson calls you back. Ask about how you can apply for the job. You also want to know when the closing date for applications is.

Unit 5. Travel

Ex. 1. Answer the following questions:

1. How often do you travel?

2. Where do you like to go?

3. Have you ever travelled on business?

4. When you travel, which of the following do you like or dislike?

checking in

waiting for the luggage

packing suitcases

speaking a foreign language

being away from home

meeting new people

flying

eating new food

Ex. 2. People often do these things when they travel. Match the verbs (1-10) with the correct phrases (a-e).

1. buy

a) security

6. watch

a) a hotel room

2. confirm

b) a ticket

7. take

b) some shopping

3. collect

c) at the check-in

8. book

c) at the hotel

4. go through

d) their flight

9. do

d) an in-flight movie

5. queue

e) their luggage

10. check in

e) a bus or taxi

Put actions 1 to 10 into order.

e.g. 1. buy a ticket