- •1.1 The life of a flight attendant
- •1. See the world at no cost to you
- •2. Meet awesome people
- •3. Broaden your mind and experiences
- •4. Loads of free time
- •5. Flexible ever-changing team and environment
- •Your accommodation, transportation and uniform will be taken care of
- •People will be admiringly staring at you and your colleagues when walking through airports
- •Staff travel
- •9. Discounts everywhere
- •1. Away from home and family
- •3. Health
- •4. Relationships
- •5. Holidays
- •1.2 Your prospect employer
- •1.2.1 Emirates Airlines
- •1.2.2 Etihad Airways
- •1.2.3 Qatar Airways
- •1.3 Who is hiring
- •1.4 Your worries and questions answered
- •2.1 Before the assessment
- •2.1.1 Creating your cv
- •Personal details Include
- •2. Professional experience
- •Include
- •3. Education
- •Include
- •4. Skills
- •5. References
- •Include
- •Important points about your cv
- •2.1.2 Application photos
- •Important points about your photographs
- •2.1.3 Online application
- •1. Introduction
- •2. Letter of application
- •3. Personal details
- •4. Education and training
- •5. Career history
- •6. References
- •7. Photographs
- •8. Submit application
- •1. Basic requirements questionnaire
- •2. Contact details
- •3. Cv Upload
- •4. Application Questions
- •5. Language Skills
- •6. Application confirmation
- •1. Personal details
- •2. Competency Questions
- •3. Virtual Interview Questions
- •4. Key skills
- •5. Attach cv
- •6. Required attachments
- •7. Application submission
- •Important points about your online application
- •Perfume
- •Handbag
- •2.2.2 How to be confident during the assessment day
- •2.2.3 Documents
- •2.2.4 Open Day
- •2.2.5 Cv Submission Day
- •2.2.6 Assessment Day
- •Video Interview
- •Introduce yourself
- •Introduce others
- •Important points about the first stage of the assessment day
- •2.2.6.3.1 Exercise 1 - Prioritization
- •Important
- •2.2.6.3.2 Exercise 2 - Customer service
- •Important
- •2.2.6.3.3 Exercise 3 - Team-building
- •Important
- •Important points about the group exercise
- •2.2.6.4.1 100 Missing Words Test advice
- •2.2.6.4.2 Reading and understanding test
- •Important points about your English Test
- •Important points about the Math Test
- •Important points about the assessment day
- •2.2.7. Final Interview
- •1. Tell me about yourself.
- •2. Why do you want to work for our airline?
- •3. Do you know anyone who works for us?
- •4. Why do you want to be a Flight Attendant?
- •5. What makes a good cabin crew?
- •What can you do for us that someone else can't?
- •What do you find most attractive about this position? What seems least attractive about it?
- •What is your definition of the cabin crew position.
- •9. What do you ultimately want to become?
- •10. What values will you bring to this company?
- •At what point in life did you choose this profession?
- •Tell me about your dream job.
- •Why do you think you would do well at this job?
- •14. Why are you leaving your present job?
- •What are the responsibilities of your current/last position?!
- •In your current/last position, what features do you like the most? The least?
- •What have you learned from the mistakes you made on the job?
- •18. How successful have you been so far?
- •What have you been doing since your last job?
- •20. What have you done in the past year?
- •Where would you like to be in your career five years from now?
- •Are you willing to put the interests of the organization ahead of your own?
- •What are the positive traits you don't have?
- •What skills or qualities you think are important for dealing effectively with customers? Provide an example of when you have displayed these.
- •25. Do you work better in a team or alone?
- •How would your friends or coworkers describe you?
- •Tell me about a time when you helped someone.
- •Tell me about a time you made a suggestion to improve business.
- •Tell me about the most fun you ever experienced on the job.
- •What techniques and tools do you use to keep yourself organized?!!
- •Give me an example of a time that you felt you went above and beyond the call of duty at work.!
- •What are the steps you follow to study a problem before making a decision?
- •Describe a time when your work was criticized.
- •Explain what has disappointed you most about a previous job?
- •What is your greatest failure, and what did you learn from it?!
- •If I were your supervisor and asked you to do something that you disagreed with, what would you do?
- •37. When were you most satisfied in your job?
- •Can you describe a time when you had to be flexible in your job?
- •Can you describe a situation when you had to take charge at the job?
- •Have you ever had a deadline?!
- •Describe a time you worked as part of a team and it failed due to one or a couple of people.
- •Give me an example of a time when you did not agree with your supervisor. What was it and what did you do?
- •Describe a time when you had to deal with conflicting demands.
- •44. Do you have any blind spots?
- •Describe a time you were faced with a customer of a different background and you had to change the way you communicated and behaved towards them.
- •Give me an example of a situation when you had to be diplomatic to your customer.
- •Give me an example of a situation when you had to say no to the customer.
- •Give me an example of a situation when you did something extra for your customer. What was it?
- •49. What are your strengths?
- •50. What are your weaknesses?
- •Tell me about a time when you had to deal with a co-worker who wasn’t doing his/her fair share of the work. What did you do and what was the outcome?
- •Give me an example of a time you did something wrong. How did you handle it?!
- •Describe how you would handle a situation if you were required to finish multiple tasks by the end of the day, and there was no conceivable way that you could finish them.!
- •Tell me about a time you misjudged a person.
- •What's the most difficult decision you've made in the last two years and how did you come to that decision?
- •Tell me about a challenge at work you faced and overcame recently.
- •How are you planning to establish credibility with the members of your team?
- •58. Tell me about a time you resolved a conflict.
- •Have you worked with someone you didn't like? If so, how did you handle it?
- •What sorts of people do you enjoy working with?
- •What is the kind of person you refuse to work with?
- •What kind of situation do you find stressful?
- •Would you say that you can easily deal with high pressure situations?
- •Describe a situation where you had to make a quick decision.
- •What do you enjoy the most about working with customers?
- •When could your customer service have been better?
- •Give an example of excellent customer service that you experienced as a customer.
- •Give an example of excellent customer service you provided.
- •How can you deal with an upset guest in the plane?
- •If I spoke to your boss, what would he say are your greatest strengths and weaknesses?
- •71. What do you expect from a supervisor?
- •Do you think a manager should be feared or liked?
- •What motivates you to do the best on the job?
- •If you had to choose one, would you consider yourself a big-picture person or a detail-oriented person?!!
- •75. How would you describe your work style?!
- •76. What is your communication style?
- •77. Do you like to work autonomously or collaboratively?
- •How do you like to work with your supervisor?
- •List five words that describe your character.
- •80. Do you plan your day?
- •81. What will you miss about your present job?!
- •What are you looking for in terms of career growth?
- •83. Who is your hero? Why?
- •Describe your motivation for going to the college or university you attended.
- •What is the most important thing you learned in school?
- •86. Why did you choose your major?
- •Your resume suggests that you may be over-qualified or too experienced for this position. What is your opinion?
- •How do you want to improve yourself in the next year?
- •If you had enough money to stop working right now, would you?
- •Do you have any language abilities that might assist you in performing this job?
- •Do you have any restrictions on your ability to travel?
- •92. Do you need additional training?
- •How will you be able to cope working such long shifts?
- •How long do you expect to work for us if hired?
- •What did you do to prepare for this interview?
- •How would you react if we asked you to change your appearance to fit in with our company?
- •Which is more important to you, the money or the work?
- •What advice would you give to someone who was applying to become Cabin Crew?
- •Are you applying for any other airlines? What if more than one airline offers you the job?
- •100. Why should we hire you?
- •101. Do you have any questions for me?
- •Important points about the Final Interview
- •2.3 After the assessment
- •2.3.1 Golden Call and Successful Candidate Email
- •2.3.2 Documents submission
- •2.3.3 Date of Joining (doj)
- •2.3.4 Documents to prepare for your departure
- •3.1 Family and friends
- •3.2 What to pack
- •3.3 New place called home
- •3.4 The training
3.3 New place called home
When traveling to your new base, you might be given a chance to fly with the airline which hired you. You will observe the crew and be blown away by the amazing product that is available for the customers. You will soon be delivering the same fantastic service. Tell the crew that you are a new-joiner. They will be very happy to welcome you and already give you some tips about the city, accommodation or training.
Once you arrive, you will have to clear the immigration and pick up your luggage. An airline representative will be waiting for you with a welcome package. You will get all the information about what will happen in the next days, when your training will start and when you will get the first meeting with the rest of your colleagues. You will also receive a sim card with a number that you can start using right away.
You will be driven to your accommodation. This may be a hotel, a temporary accommodation or the accommodation where you will live permanently.
There will be a lot to take in, but if you still have the energy, take a tour and explore your new neighborhood.
The next few days will be hectic. You will go through the medical examination, uniform fitting, paperwork filling, meeting your colleagues and trying to figure out what is happening. It will get better soon. :)
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3.4 The training
Once you cleared the medical examination which takes place in the first day at the training academy, you will start the AB-Initio Training (Airline Basics Initiation Training)
This training is designed for the fleet you were assigned to. It will consist of familiarization with the safety and security procedures of the airline, first aid and service training.
You will be participating in this training together with 10-12 other new cabin crew. Together you will have a batch number, and refer to each other as batch-mates.
The training is similar in all middle eastern airlines. The safety training is in compliance with the national Civil Aviation Authority and specially designed for each airline and each aircraft.
Here are some of the modules that you will go through:
Safety and Emergency Procedures - SEP
This is the most extensive part of the training. In this module you will learn which safety equipment you have in each aircraft, when and how to use them, survival skills in different environments, emergency procedures on-board the aircraft - fire, smoke, decompression and evacuation procedures.
There is a very thick manual to go through and a lot of new information to assimilate.
At the end of each module you will have an exam. Most questions are multiple choice, plus the location of all equipment in the aircraft.
You will also have a practical session on how to open and close the aircraft doors, how to prepare the doors for flight and how to evacuate the aircraft. You will be scored based on your knowledge and confidence.
This training will take 10-15 days.
©Copyright Kara Grand - How to Become a Flight Attendant
Security Training
In this day and age, airline security is tighter than ever. You will learn how to properly search the aircraft before the passengers embark and also after they disembark.
You will also find out how to deal with potential disruptive passengers and what are people allowed to carry on board the aircraft.
You will need to pass a multiple choice exam at the end of the session.
This training will take 1-2 days.
Aviation Health
This is your basic medical training. You will learn how to help people who are not feeling well in the aircraft, what basic medication is available in the first aid kits and when to administer it, most common health occurrences and how to recognize them, basic life saving procedures, and health precautions.
At the end of this training you will also have an exam and a practical session to show your skills on administering CPR and operating a defibrillator.
This training will last 4-5 days.
Crew Resource Management (CRM)
This training will teach you how to properly communicate with all your colleagues in the aircraft, from your fellow crew members, crew seniors, pursers and pilots. The purpose of CRM is to create an environment of open, effective and honest communication regardless of your rank. This training will last 1 day.
Service Training
The service training will last 3-4 weeks. It will be intense to learn everything from scratch. At the end of this training you will be able to deliver the airline’s tailored service at the highest standard. It is different for every flight and there is a different service sequence for a breakfast service, a dinner
©Copyright Kara Grand - How to Become a Flight Attendant
service or just a bar service. You will also get familiar with basic food and beverage knowledge, cocktail preparation and serving suggestions, standards of food hygiene, duty free sales, in-flight entertainment system operation, frequent flier program, airline's tailored customer service and expectations and the company values that you are expected to implement at all times.
Grooming Training
This one day training will teach you the company's standards of grooming. You will learn how to put your make-up, do your hair, take care of your skin while flying, when should you wear your high-heeled shoes or cabin shoes, when to wear your uniform jacket and when you can remove your hat.
It is a fun day and you will get a chance to see how many steps the flight attendants go through to look their best.
All the training will be conducted in the airline's state of the art training academy.
After you complete your training, you will need to operate couple of flights as a supernumerary crew (suppy flights). You will be observing how the job is done in real life, assist in the service and demonstrate that you have the knowledge to operate the equipment in the real environment of the aircraft. You will be overwhelmed by the speed and complexity of the job, but soon enough you will feel very comfortable in the aircraft.
Once you completed the suppy flights, your Cabin Crew Flying License will be released by the Civil Aviation Authority and you will be now a fully qualified Flight Attendant.
Congratulations!!!
©Copyright Kara Grand - How to Become a Flight Attendant
See you up there!
It has been a long journey. There were times when you wanted to give it all up and just put this fantasy in a box to reach only in your imagination. You overcame that and you have reached your dream: You are now a flight attendant!
You life will be filled with excitement. You will see places you only saw on TV or in books. You will meet amazing people. You will stay in luxurious hotels and learn to move around in new cities like they are your second home.
Enjoy every moment of this fantastic journey!
Thank you for letting me help you through this. It has been a great pleasure!
©Copyright Kara Grand - How to Become a Flight Attendant