- •1.1 The life of a flight attendant
- •1. See the world at no cost to you
- •2. Meet awesome people
- •3. Broaden your mind and experiences
- •4. Loads of free time
- •5. Flexible ever-changing team and environment
- •Your accommodation, transportation and uniform will be taken care of
- •People will be admiringly staring at you and your colleagues when walking through airports
- •Staff travel
- •9. Discounts everywhere
- •1. Away from home and family
- •3. Health
- •4. Relationships
- •5. Holidays
- •1.2 Your prospect employer
- •1.2.1 Emirates Airlines
- •1.2.2 Etihad Airways
- •1.2.3 Qatar Airways
- •1.3 Who is hiring
- •1.4 Your worries and questions answered
- •2.1 Before the assessment
- •2.1.1 Creating your cv
- •Personal details Include
- •2. Professional experience
- •Include
- •3. Education
- •Include
- •4. Skills
- •5. References
- •Include
- •Important points about your cv
- •2.1.2 Application photos
- •Important points about your photographs
- •2.1.3 Online application
- •1. Introduction
- •2. Letter of application
- •3. Personal details
- •4. Education and training
- •5. Career history
- •6. References
- •7. Photographs
- •8. Submit application
- •1. Basic requirements questionnaire
- •2. Contact details
- •3. Cv Upload
- •4. Application Questions
- •5. Language Skills
- •6. Application confirmation
- •1. Personal details
- •2. Competency Questions
- •3. Virtual Interview Questions
- •4. Key skills
- •5. Attach cv
- •6. Required attachments
- •7. Application submission
- •Important points about your online application
- •Perfume
- •Handbag
- •2.2.2 How to be confident during the assessment day
- •2.2.3 Documents
- •2.2.4 Open Day
- •2.2.5 Cv Submission Day
- •2.2.6 Assessment Day
- •Video Interview
- •Introduce yourself
- •Introduce others
- •Important points about the first stage of the assessment day
- •2.2.6.3.1 Exercise 1 - Prioritization
- •Important
- •2.2.6.3.2 Exercise 2 - Customer service
- •Important
- •2.2.6.3.3 Exercise 3 - Team-building
- •Important
- •Important points about the group exercise
- •2.2.6.4.1 100 Missing Words Test advice
- •2.2.6.4.2 Reading and understanding test
- •Important points about your English Test
- •Important points about the Math Test
- •Important points about the assessment day
- •2.2.7. Final Interview
- •1. Tell me about yourself.
- •2. Why do you want to work for our airline?
- •3. Do you know anyone who works for us?
- •4. Why do you want to be a Flight Attendant?
- •5. What makes a good cabin crew?
- •What can you do for us that someone else can't?
- •What do you find most attractive about this position? What seems least attractive about it?
- •What is your definition of the cabin crew position.
- •9. What do you ultimately want to become?
- •10. What values will you bring to this company?
- •At what point in life did you choose this profession?
- •Tell me about your dream job.
- •Why do you think you would do well at this job?
- •14. Why are you leaving your present job?
- •What are the responsibilities of your current/last position?!
- •In your current/last position, what features do you like the most? The least?
- •What have you learned from the mistakes you made on the job?
- •18. How successful have you been so far?
- •What have you been doing since your last job?
- •20. What have you done in the past year?
- •Where would you like to be in your career five years from now?
- •Are you willing to put the interests of the organization ahead of your own?
- •What are the positive traits you don't have?
- •What skills or qualities you think are important for dealing effectively with customers? Provide an example of when you have displayed these.
- •25. Do you work better in a team or alone?
- •How would your friends or coworkers describe you?
- •Tell me about a time when you helped someone.
- •Tell me about a time you made a suggestion to improve business.
- •Tell me about the most fun you ever experienced on the job.
- •What techniques and tools do you use to keep yourself organized?!!
- •Give me an example of a time that you felt you went above and beyond the call of duty at work.!
- •What are the steps you follow to study a problem before making a decision?
- •Describe a time when your work was criticized.
- •Explain what has disappointed you most about a previous job?
- •What is your greatest failure, and what did you learn from it?!
- •If I were your supervisor and asked you to do something that you disagreed with, what would you do?
- •37. When were you most satisfied in your job?
- •Can you describe a time when you had to be flexible in your job?
- •Can you describe a situation when you had to take charge at the job?
- •Have you ever had a deadline?!
- •Describe a time you worked as part of a team and it failed due to one or a couple of people.
- •Give me an example of a time when you did not agree with your supervisor. What was it and what did you do?
- •Describe a time when you had to deal with conflicting demands.
- •44. Do you have any blind spots?
- •Describe a time you were faced with a customer of a different background and you had to change the way you communicated and behaved towards them.
- •Give me an example of a situation when you had to be diplomatic to your customer.
- •Give me an example of a situation when you had to say no to the customer.
- •Give me an example of a situation when you did something extra for your customer. What was it?
- •49. What are your strengths?
- •50. What are your weaknesses?
- •Tell me about a time when you had to deal with a co-worker who wasn’t doing his/her fair share of the work. What did you do and what was the outcome?
- •Give me an example of a time you did something wrong. How did you handle it?!
- •Describe how you would handle a situation if you were required to finish multiple tasks by the end of the day, and there was no conceivable way that you could finish them.!
- •Tell me about a time you misjudged a person.
- •What's the most difficult decision you've made in the last two years and how did you come to that decision?
- •Tell me about a challenge at work you faced and overcame recently.
- •How are you planning to establish credibility with the members of your team?
- •58. Tell me about a time you resolved a conflict.
- •Have you worked with someone you didn't like? If so, how did you handle it?
- •What sorts of people do you enjoy working with?
- •What is the kind of person you refuse to work with?
- •What kind of situation do you find stressful?
- •Would you say that you can easily deal with high pressure situations?
- •Describe a situation where you had to make a quick decision.
- •What do you enjoy the most about working with customers?
- •When could your customer service have been better?
- •Give an example of excellent customer service that you experienced as a customer.
- •Give an example of excellent customer service you provided.
- •How can you deal with an upset guest in the plane?
- •If I spoke to your boss, what would he say are your greatest strengths and weaknesses?
- •71. What do you expect from a supervisor?
- •Do you think a manager should be feared or liked?
- •What motivates you to do the best on the job?
- •If you had to choose one, would you consider yourself a big-picture person or a detail-oriented person?!!
- •75. How would you describe your work style?!
- •76. What is your communication style?
- •77. Do you like to work autonomously or collaboratively?
- •How do you like to work with your supervisor?
- •List five words that describe your character.
- •80. Do you plan your day?
- •81. What will you miss about your present job?!
- •What are you looking for in terms of career growth?
- •83. Who is your hero? Why?
- •Describe your motivation for going to the college or university you attended.
- •What is the most important thing you learned in school?
- •86. Why did you choose your major?
- •Your resume suggests that you may be over-qualified or too experienced for this position. What is your opinion?
- •How do you want to improve yourself in the next year?
- •If you had enough money to stop working right now, would you?
- •Do you have any language abilities that might assist you in performing this job?
- •Do you have any restrictions on your ability to travel?
- •92. Do you need additional training?
- •How will you be able to cope working such long shifts?
- •How long do you expect to work for us if hired?
- •What did you do to prepare for this interview?
- •How would you react if we asked you to change your appearance to fit in with our company?
- •Which is more important to you, the money or the work?
- •What advice would you give to someone who was applying to become Cabin Crew?
- •Are you applying for any other airlines? What if more than one airline offers you the job?
- •100. Why should we hire you?
- •101. Do you have any questions for me?
- •Important points about the Final Interview
- •2.3 After the assessment
- •2.3.1 Golden Call and Successful Candidate Email
- •2.3.2 Documents submission
- •2.3.3 Date of Joining (doj)
- •2.3.4 Documents to prepare for your departure
- •3.1 Family and friends
- •3.2 What to pack
- •3.3 New place called home
- •3.4 The training
1.2.3 Qatar Airways
History
Based in Doha, Qatar Airways was established on November 22, 1993 and is the national airline of the State of Qatar. The airline started its operations on January 20, 1994 using a wet-leased Boeing 767 from Kuwait Airways. It was originally owned by private members of the royal family of Qatar. However, it was re-launched in 1997 under a new management team. Currently, the Government of Qatar holds 50% stake of Qatar Airways and the rest is held by private investors.
June 27, 2007 marks the first Qatar Airways' flight to New York and on December 1, 2009 the first Australian to Melbourne.
Over the years, Qatar Airways has grown into one of the most competitive airlines in the world.
Qatar Airways is expanding at a very fast pace. The airline has launched 25 new destinations in 2011.
CEO
Mr. Akbar Al Baker
Trivia
Qatar Airways is the only Middle-Eastern airline that won the Skytrax rating of 5* Airline.
It is one of the few airlines to fly to all six permanently inhabited continents. The other carriers are Air France, British Airways, Delta, Emirates, Korean Air, Malaysia Airlines, Qantas, Singapore Airlines, South African and United.
Qatar Airways won ‘Airline of the year’ for the second year running at 2012 Skytrax Awards.
Qatar Airways has introduced a whole new business class cabin in 2011.
120 nationalities work for Qatar Airways.
Premium Terminal, the world’s first dedicated terminal for First and Business Class passengers opened at Doha
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International Airport in 2006. It features a spa, jacuzzi, fine dining, meeting rooms and duty-free shops.
Current slogan: World's Five-Star Airline
Previous slogan: Taking you more personally
Numbers
Total number of employees - 19000
as of 2012
Number of destinations - 101 (55 countries on 6 continents)
* as of 2012. New destinations are added each year.
Fleet
Airbus 319/320/321 - 36
Airbus 330 - 29
Airbus 340 - 4
Boeing 777 - 23
Total number of aircraft - 92
* as of 2012
Qatar Airways features and amenities
Qatar Airways offers First, Business and Economy Class cabins, Oryx in-flight entertainment system, Privilege Club frequent-flyer program and a Premium Terminal at Doha International Airport.
First Class
Qatar Airways First Class seat converts into a 198cm (6.5ft) bed equipped with massage functions. A feathered duvet is provided.
The First Class passengers will be chauffeured to the aircraft for boarding in a BMW 7-Series.
Business Class
Business Class cabin features 180 degree flat bed seats, foot rest with 8 in- seat massage settings, in-seat power supply and touch-screen inflight entertainment on 39 cm (15.4in) monitors.
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Economy Class
The Economy Class seat features a pitch of 86cm (34 in) and an in-flight entertainment screen at each seat on selected flights.
Dining
First Class offers a ten-course menu including caviar, lobster, Arabic Mezzas and fine chocolates and a fine selection of wines and champagnes.
Business Class service can be a la carte or dine-on-demand. Made from fresh ingredients and designed by award-winning chefs, the menu is described as exquisite and eclectic.
Economy Class offers generous and delicious meals made from fresh ingredients.
In-flight entertainment system Oryx
Oryx Entertainment system is available at every seat for the wide- body aircraft fleet and it features over 770 audio and video options.
The OnAir service is gradually introduced on the Airbus A320 fleet. Passengers are able to use their mobile phone during the flight for sending and receiving SMS and MMS messages, e-mail or browse the internet.
Frequent flyer
Qatar Airways popular Privilege Club program has four tiers:
Privilege Club
Burgundy which requires 50 Qpoints for entry
Silver which requires 150 Qpoints for entry
Gold which requires 300 Qpoints for entry
Depending on flight duration and class of travel, the passengers will be awarded a certain number of Qpoints. Qatar Airways has been invited to join OneWorld Alliance with the joining date being set for August 2013.
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Departure services
Online check-in is available between 36 hours and 90 minutes prior to the flight departure. Passenger may choose their preferred seat and print their boarding cards.
Alternatively, check-in can be done at Doha International Airport.
First and Business Class passengers can check-in at the dedicated Premium Terminal where a concierge is available to assist the passengers.
Premium Terminal
The Premium Terminal at Doha International Airport is a unique concept available for First and Business Class passengers flying with Qatar Airways from Doha.
The terminal features concierge meet and greet, seated check-in areas, self-service kiosks for passengers without checked baggage and dedicated First and Business Class Lounges.
The First Class Lounge hosts a fine-dining area, spa, jacuzzi and sauna, massage treatment rooms, showers and privacy rooms where passengers can rest before their flights.
Other amenities available for both First and Business Class passengers are conference and meeting rooms, business center, game room, children play area and nursery, dedicated boarding gates and duty-free shopping.
Lounges
Qatar Airways offers its own Premium Lounge in London Heathrow. At all the other destinations in Qatar Airways network, First and Business Class guests, as well as Privilege Club Gold and Silver members will be provided with access to a third-party business lounge.
Cabin Crew Life
Doha
The Corniche is a central point in Doha. You can take a stroll along the coast and admire the ever developing skyline of the city.
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Visit Souq Waqif, one of the oldest souqs (traditional Arabic market ) in Doha, a maze of tiny alley ways loaded with shops. There you will also find the falcon souq, a fascinating place where you can see price tags as high as US$10000 for a falcon. Numerous malls, restaurants and 5 star hotels, in addition to a safe environment make Doha a hospitable home for expats around the world.
Accommodation
You will be offered a shared apartment in one of the most modern buildings in Doha. The apartment is fully furnished and each flat-mate has their own bedroom and bathroom. Living-room and kitchen areas are shared. All utilities are paid for by the airline.
Transportation
A company branded bus will pick you up from your accommodation building and drop you off at the airport crew center. This will be done approximately 1 hour before the start of your duty.
Also, you will be dropped off at your accommodation at the end of the duty.
Salary
The start-up salary for a cabin crew during the first 6 months (including the 7 weeks training period) is US$904 (QR 3300). After the 6 months of probation, the basic salary will be increased to US$1027 (QR 3750).
You will be paid for your flying duty US$10.65 (QR39) per hour.
Expect to work 60-80 duty hours in one month.
On top of this you will also be paid a meal allowance at your layover destinations, calculated per hour of stay.
During the initial training you will be paid the basic salary and offered a welcome bonus of US$ 548 (QR 2000).
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Annual Leave
You are entitled to 30 days annual leave. You will be given one free ticket per year to travel back to your country.
Travel concession
You will have unlimited discount tickets (ID 90 - not confirmed or ID 50 - confirmed seats) for yourself on Qatar Airways routes.
You will also have one ID 90 and one ID 50 per year for each of your parents and siblings.
Uniform
The female cabin crew uniform consists of a burgundy tunic-styled jacket, skirt and hat, and a white blouse. In-flight, a navy blue service waistcoat is worn.
The female In-Flight Service Director wears a similar designed suit in green color and a burgundy pattern scarf.
The male cabin crew wear a dark grey suit with white shirt and burgundy tie.
The uniform will be dry-cleaned free of charge and replacement items will be given to you yearly.
Career perspective
You will start-up as Cabin Crew Economy Class (FA2) and have a line of promotion as Cabin Crew Business and First Class(FA1), Cabin Senior Economy Class and Purser(In-Flight Services Director).
12-24 months of experience is required to apply to next level position.
Company values
Qatar Airways cabin crew was voted Best Cabin Crew in the Middle East for the seventh consecutive year at the 2009 Skytrax airline awards.
The airline promises its customers commitment to provide the highest quality of service in the air and on the ground. The CEO, Mr. Al Baker said ‘Qatar Airways will develop these
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services as we continue along our path of expansion and quest to become known globally as the best airline in the world.’ The company offers its crew competitive tax-free package, company provided furnished sharing accommodation, medical insurance, generous airline travel discounts, promising career prospects and personal development opportunities.
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